Made an order at five for delivery and it was canceled because they said it wasn't on their range but it doesn't say nothing online zero*
Paige Mohseni
This place is a joke. They take money and don't deliver pizza and don't seem to
Atmosphere: 1
Food: 1
Service: 1
William H
Tonight was the absolute worst display of customer service. The entire prep line was in total chaos, no communication between anybody, and no sense of quality. It took more than 90 min to get a simple carry out order, and it also had to be remade because it was wrong. The assistant manager has no idea how to manage people or processes.
Atmosphere: 1
Food: 4
Service: 1
Tripp Wood
Corporate has forbidden making the pizzas with extra sauce or other ingredients. They are now dry and pasty. They would not re-make them. No return contact from corporate. $60 in pizza went into the trash. Never again. They have gone WAY downhill.
The Breakdown
The worst service I've experienced at a domino's. Orders taking more than an hour and a half in person on multiple occasions and over 2 hours via delivery for a small order it's ridiculous. The attitudes of the workers need a serious adjustment I should not be receiving an angry response just for inquiries about my order status.Edit: at this point I'm not surprised at the poor service looking at these recent reviews this Is unacceptable.
Atmosphere: 3
Food: 3
Service: 1
ulanda “UB” barber
I ordered and saw the delivery time would be 20 mins. 2 minutes later after completing the order it says 68 minutes. I have been on the phone since I ordered to try to cancel since they seem to be too busy and the least i can do to help is to grab a sandwich in my fridge and help them. After 20 minutes I hear them in the background. I'm on the phone waiting for someone now as I write this. The call is also recorded. I made known to cancel this ordered and that I will not accepted it when it arrives. Not answering phones is apart of the job and customer service. If your location is unable to fulfill orders or answer calls then it should be posted on website and when customers call in. Order 1170.
Service: 1
Jaime Rew
Only order from here if you like waiting hours for cold pizza and nonexistent customer service. If you want good pizza and good service, check out ROMEO AND JULIET PIZZERIA on Mt. holly huntersville.
Atmosphere: 1
Food: 1
Service: 1
Chris Fairchild
I have ordered from this Domino's 3 times and every time has been a horrible experience. Hours late and cold pizza are the standard for this location.
Atmosphere: 1
Food: 4
Service: 1
Marquise Haddock
do not waste your time here man. i ordered pizza for online delivery yesterday it went fine. i ordered it again today because i had people over and they said my address wasn’t in their area. i try to let it slide and just re-order in store, i get home to check the pizza and one of the pizzas were made incorrectly. unbelievable, they canceled my order after an hour and change of me waiting for it. i even went to show them the order from yesterday to show them i got pizza from there before and they didn’t want to see it. makes no sense. wasted my time
Douglas Wheeler
38 minute delivery, it's been over 2 hours and nothing, called to complain was on hold over 30 minutes and still no
This is the most incompetent, unreliable, and mismanaged location you could find. Order and you may get someone else’s pizza a few hours later. One thing I have learned is not to pay online pay in the store so that when they mess up your order, you’re not at the
Atmosphere: 1
Food: 1
Service: 1
Ellen Williams
The delivery time said 180 minutes which would mean I’m eating at 10pm. I am currently on the phone and have been for 45 minutes to try and cancel and no one has answered. I gave up after 2 hours. We’ve had issues with them before but nothing like this. Definitely not ordering from here ever again
Amelia Eagleson
if i could give zero stars i would. ordered delivery 2 hours ago and after an hour and a half i just drove there to see if i could pick it up myself. they claimed the delivery driver had it so i went home and it still isn’t here. save yourself the trouble. can’t get a refund either because no one will pick up the phone.
Atmosphere: 1
Food: 1
Service: 1
Andrew Troyer
Waited 30 minutes in the lobby. Asked about the order 6 or 7 times. Each time I was told that it was being put together. Finally found out that my pizza had dropped and had to be remade. This is almost 45 minutes after the order was “ready”. Adios dominos.
Atmosphere: 1
Food: 1
Service: 1
tasha rich
I ordered 35 dollars worth pizza and desserts. Wait two house just to receive to very burned pizzas, I call to get it order replace for the kids they didn’t have a driver tile 5pm. I had to work do I was forced to get the credit on the account and wait to call in to see if can get the pizza from two days ago.
Made an order at five for delivery and it was canceled because they said it wasn't on their range but it doesn't say nothing online zero*
This place is a joke. They take money and don't deliver pizza and don't seem to
Atmosphere: 1
Food: 1
Service: 1
Tonight was the absolute worst display of customer service. The entire prep line was in total chaos, no communication between anybody, and no sense of quality. It took more than 90 min to get a simple carry out order, and it also had to be remade because it was wrong. The assistant manager has no idea how to manage people or processes.
Atmosphere: 1
Food: 4
Service: 1
Corporate has forbidden making the pizzas with extra sauce or other ingredients. They are now dry and pasty. They would not re-make them. No return contact from corporate. $60 in pizza went into the trash. Never again. They have gone WAY downhill.
The worst service I've experienced at a domino's. Orders taking more than an hour and a half in person on multiple occasions and over 2 hours via delivery for a small order it's ridiculous. The attitudes of the workers need a serious adjustment I should not be receiving an angry response just for inquiries about my order status.Edit: at this point I'm not surprised at the poor service looking at these recent reviews this Is unacceptable.
Atmosphere: 3
Food: 3
Service: 1
I ordered and saw the delivery time would be 20 mins. 2 minutes later after completing the order it says 68 minutes. I have been on the phone since I ordered to try to cancel since they seem to be too busy and the least i can do to help is to grab a sandwich in my fridge and help them. After 20 minutes I hear them in the background. I'm on the phone waiting for someone now as I write this. The call is also recorded. I made known to cancel this ordered and that I will not accepted it when it arrives. Not answering phones is apart of the job and customer service. If your location is unable to fulfill orders or answer calls then it should be posted on website and when customers call in. Order 1170.
Service: 1
Only order from here if you like waiting hours for cold pizza and nonexistent customer service. If you want good pizza and good service, check out ROMEO AND JULIET PIZZERIA on Mt. holly huntersville.
Atmosphere: 1
Food: 1
Service: 1
I have ordered from this Domino's 3 times and every time has been a horrible experience. Hours late and cold pizza are the standard for this location.
Atmosphere: 1
Food: 4
Service: 1
do not waste your time here man. i ordered pizza for online delivery yesterday it went fine. i ordered it again today because i had people over and they said my address wasn’t in their area. i try to let it slide and just re-order in store, i get home to check the pizza and one of the pizzas were made incorrectly. unbelievable, they canceled my order after an hour and change of me waiting for it. i even went to show them the order from yesterday to show them i got pizza from there before and they didn’t want to see it. makes no sense. wasted my time
38 minute delivery, it's been over 2 hours and nothing, called to complain was on hold over 30 minutes and still no
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
This is the most incompetent, unreliable, and mismanaged location you could find. Order and you may get someone else’s pizza a few hours later. One thing I have learned is not to pay online pay in the store so that when they mess up your order, you’re not at the
Atmosphere: 1
Food: 1
Service: 1
The delivery time said 180 minutes which would mean I’m eating at 10pm. I am currently on the phone and have been for 45 minutes to try and cancel and no one has answered. I gave up after 2 hours. We’ve had issues with them before but nothing like this. Definitely not ordering from here ever again
if i could give zero stars i would. ordered delivery 2 hours ago and after an hour and a half i just drove there to see if i could pick it up myself. they claimed the delivery driver had it so i went home and it still isn’t here. save yourself the trouble. can’t get a refund either because no one will pick up the phone.
Atmosphere: 1
Food: 1
Service: 1
Waited 30 minutes in the lobby. Asked about the order 6 or 7 times. Each time I was told that it was being put together. Finally found out that my pizza had dropped and had to be remade. This is almost 45 minutes after the order was “ready”. Adios dominos.
Atmosphere: 1
Food: 1
Service: 1
I ordered 35 dollars worth pizza and desserts. Wait two house just to receive to very burned pizzas, I call to get it order replace for the kids they didn’t have a driver tile 5pm. I had to work do I was forced to get the credit on the account and wait to call in to see if can get the pizza from two days ago.
Food: 2