Del Rancho

Mexican, Fast Food

Hours:
730 9th St, Durham
(919) 286-5330

Ratings

Take-Out/Delivery Options

Tips

Reviews for Del Rancho

Ordered takeout, yes on Cinco de Mayo but still, it has been 3 hours since we ordered and our food has not even left the kitchen. When we called almost an hour ago they said it was about to walk out the door, now we called again and they said 5 more minutes. The two people we talked to on the phone were not very helpful, neither one ever apologized, just said “yes there are a lot of orders right now”. We ordered 2 entrees, queso, and salsa.

Very disappointed. I ordered the nachos chipotle before and they were really good. So I decided to reorder today through door dash. First I realized the container was smaller and the lettuce was packed separately for some reason. Then I had trouble pulling it apart and realized it was dressed with queso instead of chipotle sauce. The cheese was cold that's why it was stuck together plus they only gave me one slice of tomato.

I don't usually leave reviews, but the employees here went out of their way to assist me with an issue caused by GrubHub, and they did so of their own volition. It was a delicious meal, but more than that, it was some of the best customer service I've ever experienced.

More Reviews(51)

Hours

Monday 11AM - 10PM
Tuesday 11AM - 10PM
Wednesday 11AM - 10PM
Thursday 11AM - 10PM
Friday 11AM - 10PM
Saturday 11:30AM - 10PM
Sunday 12 - 9PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.

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