Ernesto and his staff do a wonderful job with catering. We had a big order of chicken enchiladas, cheese enchiladas, Mexican rice and chips with salsa. This was an order for 200 people, and every tray was piping hot! Not only were the portions generous, but our guests raved about the enchiladas. The rice stayed hot and was yummy. The chips and Salsa - perfect. I wish I had a jar to take home some of that perfect salsa! The staff even helped load up the car. Thank you for making our school event a success. You always want people saying how good the food was! I recommend Del Rancho 100% and 5 stars. Great food and customer service.
Google user
I would recommend this restaurant without hesitation. I have read other comments, and I understand that we all have different experiences. It could have been the night I went, and experienced them at their best in the kitchen, customer service, and drink recommendations. Either way, I certainly will be returning with the understanding that I expect a great experience, knowing that if that does not happen, this must have been an off day for this location.
Tim h.
Worse service and waitress ever. Had to ask for silver ware she just slammed drink on table. Queso cheese dip is watered down. Margaritas was watered down. Waited over an hour never got our meal while people that came in after us got their food. Finally got up and left. They had no apologies and over charged us for Margaritas and queso. Never go there again. Lots of other restaurants near by.
Ashley G.
Order through Door Dash and it was confirmed. The status showed "preparing your order" well past the estimated delivery. Called the restaurant and was told that branch was CLOSED!!! Did not offer to fix but to call back in 30 minutes to talk to the manager. How do you confirm an order when a restaurant is closed SINCE LAST YEAR!?! My account was charged, as well...never received food. I would give negative stars if I could.
K N
DO NOT TRY TO ORDER ON DOORDASH.I should have looked at Google Reviews before I did an order for delivery on Doordash. This location has a fake phone number and someone is scamming people.
Russ D (Rusty)
THEY ARE CLOSED REMOVE THIS LISTING!I even filed a complaint with google. Just read the other reviews! Someone is going out of their way to keep this up so they can scam people. Be a shame if the Durham DA got involved.They are still closed. It's been 6 months and Google keeps 'confirming' that they are open.Look at the photos people.FOR LEASE.It is not there.The sole restaurant on Roxboro is keeping this listing open out of hope for delivery orders.Well if you look up restaurants and park your car thinking you are going here its kind of a rip off.
Toyin Adebiyi
The food is great. Unfortunately THIS location is closed. Door Dash has not taken them down yet And to order food it's best to do it on the website because they can't give you your money back via door dash. You'll need to call the app directly for a refund. Food is still great though! They're not scammers. It's just a constant mis communication between the restaurant and the app. Just make sure your ordering from the Roxboro location.
Peyton McIntosh
I've ordered delivery from this location 3 times and pick-up 1 time from the Roxboro Rd location over the last month and a half and so far I have always received my order and the food is consistently delicious. I did order the same thing all 4 times but it's my new fave place for Choripollo.
Max
I ordered 3 mole poblano chickens from doordash. The estimated delivery time was around 20 minutes, as the location is right near my dorm. Several hours later, no delivery was made, and I eventually called the driver. The driver, who worked for the restaurant and was not a doordash driver, cited a busy schedule. A while later, the driver arrived with 1, not 3, orders of mole poblano. I only noticed when I got inside. I called the driver back several times. No response. I called the restaurant. No response. The restaurant never got back to me and showed no accountability for their error. Avoid ordering from this place. This place should be marked as permanently closed, as no restaurant exists at this location anymore.
JuiceNJam L.
I ordered a Burrito Grande, small chip and salsa for 21 dollars. The delivery time said 20 minutes. An hour later the Door Dash app says order completed, and I still don't have my food. I tried to call the restaurant and couldn't send a voicemail. Don't order from this place. It's a complete scam run by a fraud.
I ordered 3 mole poblano chickens from doordash. The estimated delivery time was around 20 minutes, as the location is right near my dorm. Several hours later, no delivery was made, and I eventually called the driver. The driver, who worked for the restaurant and was not a doordash driver, cited a busy schedule. A while later, the driver arrived with 1, not 3, orders of mole poblano. I only noticed when I got inside. I called the driver back several times. No response. I called the restaurant. No response. The restaurant never got back to me and showed no accountability for their error. Avoid ordering from this place.
Fabuluss “Fabuluss” Life
This Place is CLOSED!!!!! Someone please update this!! I just wasted my Time & Gas trying to pickup a UberEats order!! Some poor DoorDash driver was already there mad he also wasted his time!! Fix This
Jim Graham
First time using Door Dash, and the restaurant site said they use their own drivers so we thought it would be easy. The restaurant is about 1000 feet from the hotel, and I am sure they come here often. After being told it would arrive in 14 minutes, then 17 minutes, then it kept climbing we assumed they were busy. After watching the delivery APP show Preparing, Finished, On Way and Complete, but still not having received any food, I have to question the integrity of this business. It has been almost 3 hours and we have given up, and will be putting this charge in dispute as soon as we can. Really disappointed in this. We walked by the place this morning and it looked nearly shuttered anyway, so I should not be surprised.
Khairah Phillips
DoorDash shows that this restaurant is open for delivery, and I have ordered from there before though that app, but the pst two times I’ve tried to order there, it never arrives and I’m waiting around, hungry af, trying to get in contact with them. When I call, the phone just rings and goes to voicemail. Be careful ordering from this place.
Dakota Burrell
SCAM!!! Ordered through DoorDash 3pm on a monday, estimated wait time 15 mins. Waited an hour, then order says magically completed. Nothing delivered, called Del Rancho and it went straight to Voicemail. Do not order from these frauds
Ernesto and his staff do a wonderful job with catering. We had a big order of chicken enchiladas, cheese enchiladas, Mexican rice and chips with salsa. This was an order for 200 people, and every tray was piping hot! Not only were the portions generous, but our guests raved about the enchiladas. The rice stayed hot and was yummy. The chips and Salsa - perfect. I wish I had a jar to take home some of that perfect salsa! The staff even helped load up the car. Thank you for making our school event a success. You always want people saying how good the food was! I recommend Del Rancho 100% and 5 stars. Great food and customer service.
I would recommend this restaurant without hesitation. I have read other comments, and I understand that we all have different experiences. It could have been the night I went, and experienced them at their best in the kitchen, customer service, and drink recommendations. Either way, I certainly will be returning with the understanding that I expect a great experience, knowing that if that does not happen, this must have been an off day for this location.
Worse service and waitress ever. Had to ask for silver ware she just slammed drink on table. Queso cheese dip is watered down. Margaritas was watered down. Waited over an hour never got our meal while people that came in after us got their food. Finally got up and left. They had no apologies and over charged us for Margaritas and queso. Never go there again. Lots of other restaurants near by.
Order through Door Dash and it was confirmed. The status showed "preparing your order" well past the estimated delivery. Called the restaurant and was told that branch was CLOSED!!! Did not offer to fix but to call back in 30 minutes to talk to the manager. How do you confirm an order when a restaurant is closed SINCE LAST YEAR!?! My account was charged, as well...never received food. I would give negative stars if I could.
DO NOT TRY TO ORDER ON DOORDASH.I should have looked at Google Reviews before I did an order for delivery on Doordash. This location has a fake phone number and someone is scamming people.
THEY ARE CLOSED REMOVE THIS LISTING!I even filed a complaint with google. Just read the other reviews! Someone is going out of their way to keep this up so they can scam people. Be a shame if the Durham DA got involved.They are still closed. It's been 6 months and Google keeps 'confirming' that they are open.Look at the photos people.FOR LEASE.It is not there.The sole restaurant on Roxboro is keeping this listing open out of hope for delivery orders.Well if you look up restaurants and park your car thinking you are going here its kind of a rip off.
The food is great. Unfortunately THIS location is closed. Door Dash has not taken them down yet And to order food it's best to do it on the website because they can't give you your money back via door dash. You'll need to call the app directly for a refund. Food is still great though! They're not scammers. It's just a constant mis communication between the restaurant and the app. Just make sure your ordering from the Roxboro location.
I've ordered delivery from this location 3 times and pick-up 1 time from the Roxboro Rd location over the last month and a half and so far I have always received my order and the food is consistently delicious. I did order the same thing all 4 times but it's my new fave place for Choripollo.
I ordered 3 mole poblano chickens from doordash. The estimated delivery time was around 20 minutes, as the location is right near my dorm. Several hours later, no delivery was made, and I eventually called the driver. The driver, who worked for the restaurant and was not a doordash driver, cited a busy schedule. A while later, the driver arrived with 1, not 3, orders of mole poblano. I only noticed when I got inside. I called the driver back several times. No response. I called the restaurant. No response. The restaurant never got back to me and showed no accountability for their error. Avoid ordering from this place. This place should be marked as permanently closed, as no restaurant exists at this location anymore.
I ordered a Burrito Grande, small chip and salsa for 21 dollars. The delivery time said 20 minutes. An hour later the Door Dash app says order completed, and I still don't have my food. I tried to call the restaurant and couldn't send a voicemail. Don't order from this place. It's a complete scam run by a fraud.
Restaurantji Recommends
I ordered 3 mole poblano chickens from doordash. The estimated delivery time was around 20 minutes, as the location is right near my dorm. Several hours later, no delivery was made, and I eventually called the driver. The driver, who worked for the restaurant and was not a doordash driver, cited a busy schedule. A while later, the driver arrived with 1, not 3, orders of mole poblano. I only noticed when I got inside. I called the driver back several times. No response. I called the restaurant. No response. The restaurant never got back to me and showed no accountability for their error. Avoid ordering from this place.
This Place is CLOSED!!!!! Someone please update this!! I just wasted my Time & Gas trying to pickup a UberEats order!! Some poor DoorDash driver was already there mad he also wasted his time!! Fix This
First time using Door Dash, and the restaurant site said they use their own drivers so we thought it would be easy. The restaurant is about 1000 feet from the hotel, and I am sure they come here often. After being told it would arrive in 14 minutes, then 17 minutes, then it kept climbing we assumed they were busy. After watching the delivery APP show Preparing, Finished, On Way and Complete, but still not having received any food, I have to question the integrity of this business. It has been almost 3 hours and we have given up, and will be putting this charge in dispute as soon as we can. Really disappointed in this. We walked by the place this morning and it looked nearly shuttered anyway, so I should not be surprised.
DoorDash shows that this restaurant is open for delivery, and I have ordered from there before though that app, but the pst two times I’ve tried to order there, it never arrives and I’m waiting around, hungry af, trying to get in contact with them. When I call, the phone just rings and goes to voicemail. Be careful ordering from this place.
SCAM!!! Ordered through DoorDash 3pm on a monday, estimated wait time 15 mins. Waited an hour, then order says magically completed. Nothing delivered, called Del Rancho and it went straight to Voicemail. Do not order from these frauds