Are you looking for quality of product? Do you expect customer satisfaction? Then don't go here! After having to explain my order over several time for the young individual to comprehend my complicated order ( 6 salted pretzels and 4 cheese dips ) i was forced to wait 15mins for my order when clearly there was salted pretzels in front of me simply because if you buy 3 you get 1 free so an order of 6 is actually 8 and they wanted to short me when the sign clearly shows this deal. After the long wait while others got their order I was actually given 5 salted and 3 I can only assume was something sweet on them. Poor communication skills and on top of all that, the waiting allowed me to see them reuse the parchment paper several times instead of using a new one? Please look elsewhere when looking for your pretzel fix.
Destiny F
Their pretzels are super good. Way better than Auntie Anne's. They may not have the best customer service, butttt their pretzels make up for it, lol.
Atmosphere: 4
Food: 5
Service: 3
destiny
Their pretzels are super good. Way better than Auntie Anne's. They may not have the best customer service, butttt their pretzels make up for it, lol.
Shannon Faircloth
I’m very disappointed that I went to Cross Creek Mall just to get some pretzel bites only to be told it’s to late to make more today. I got there at 6:50 and they close at 8:00. This isn’t the first time this has happen.
Donald Faircloth
arrived around 645 pm and said they couldn't cook a batch because they close at 8...would like the company or manager to let me know if this is right.thanks
Atmosphere: 3
Food: 4
Service: 1
LB
Employees are rude and dismissive
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pretzel Bites
Candice
Employees are rude and
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pretzel Bites
Linda Salas
These pretzels taste so good. They were moist and I like their honey mustard sauce.
The girl working the counter yesterday clearly didn't want to be there. No hello, no what can I get for you, no can I get you anything else...Every time I asked for something she made it seem like it was a huge inconvenience. I struggled just to find out my total amount to pay, then she had the nerve to turn the screen around for a tip. Pretend like you want to be there and do your job, then you'll get tips.
Alieza Richard
I’ll do a 3 star just cause the food is good, but the lady working today had a attitude, didn’t greet me when she came to the register, just stared at me looking annoyed, when I politely asked for pizza sauce she stared at me with a attitude and rolled her eyes, if you wanna make a big deal over asking for pizza sauce and give an attitude about it then they shouldn’t be working in customer service or even at this place in general. She needs to be talked to about how to treat customers.
Eugenia Rhymer
The cashier on 2/6/21 was very pleasant and had great customer service. The salted pretzel I had was very soft and I enjoy every single bite.... No cap!
K Vans
Mediocre off brand version of Auntie Anne’s. The girl at the register was not wearing gloves after handling money then proceeded to handle food. Could barely taste the sugar on the cinnamon sugar bites.
Shannon Foust
I would never support this business. Integrity is everything and it’s not always what you see on the surface but whose behind the scenes, throughout the entire process. Never do business when the character of the people that run it are in question! Products are one thing but customer service is EVERYTHING! There are plenty of opportunities to make more money but only one to make a good impression! I’m not impressed!
Rude worker
Are you looking for quality of product? Do you expect customer satisfaction? Then don't go here! After having to explain my order over several time for the young individual to comprehend my complicated order ( 6 salted pretzels and 4 cheese dips ) i was forced to wait 15mins for my order when clearly there was salted pretzels in front of me simply because if you buy 3 you get 1 free so an order of 6 is actually 8 and they wanted to short me when the sign clearly shows this deal. After the long wait while others got their order I was actually given 5 salted and 3 I can only assume was something sweet on them. Poor communication skills and on top of all that, the waiting allowed me to see them reuse the parchment paper several times instead of using a new one? Please look elsewhere when looking for your pretzel fix.
Their pretzels are super good. Way better than Auntie Anne's. They may not have the best customer service, butttt their pretzels make up for it, lol.
Atmosphere: 4
Food: 5
Service: 3
Their pretzels are super good. Way better than Auntie Anne's. They may not have the best customer service, butttt their pretzels make up for it, lol.
I’m very disappointed that I went to Cross Creek Mall just to get some pretzel bites only to be told it’s to late to make more today. I got there at 6:50 and they close at 8:00. This isn’t the first time this has happen.
arrived around 645 pm and said they couldn't cook a batch because they close at 8...would like the company or manager to let me know if this is right.thanks
Atmosphere: 3
Food: 4
Service: 1
Employees are rude and dismissive
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pretzel Bites
Employees are rude and
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pretzel Bites
These pretzels taste so good. They were moist and I like their honey mustard sauce.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff, quick service and good pretzels
Restaurantji Recommends
The girl working the counter yesterday clearly didn't want to be there. No hello, no what can I get for you, no can I get you anything else...Every time I asked for something she made it seem like it was a huge inconvenience. I struggled just to find out my total amount to pay, then she had the nerve to turn the screen around for a tip. Pretend like you want to be there and do your job, then you'll get tips.
I’ll do a 3 star just cause the food is good, but the lady working today had a attitude, didn’t greet me when she came to the register, just stared at me looking annoyed, when I politely asked for pizza sauce she stared at me with a attitude and rolled her eyes, if you wanna make a big deal over asking for pizza sauce and give an attitude about it then they shouldn’t be working in customer service or even at this place in general. She needs to be talked to about how to treat customers.
The cashier on 2/6/21 was very pleasant and had great customer service. The salted pretzel I had was very soft and I enjoy every single bite.... No cap!
Mediocre off brand version of Auntie Anne’s. The girl at the register was not wearing gloves after handling money then proceeded to handle food. Could barely taste the sugar on the cinnamon sugar bites.
I would never support this business. Integrity is everything and it’s not always what you see on the surface but whose behind the scenes, throughout the entire process. Never do business when the character of the people that run it are in question! Products are one thing but customer service is EVERYTHING! There are plenty of opportunities to make more money but only one to make a good impression! I’m not impressed!
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