My experience tonight insomnia cookie was very traumatic to say the least. My partner called me disturbed because when he went to insomnia cookie he was told that they ran out of salted caramel cookies and only had 1 in which we wanted 3 (We got the 4x4 selection). My partner asked him is there anyway you make more since it's only 1 left, the employee says you can wait but it will be an hour for me to make the cookies. No one else was inside of the building nor was he making any other orders. My partner who is still on the phone with me is disappointed at this point at the lack of service and empathy you are suppose to receive as a customer. My partner is then asking me a question when the young male employee beings to laugh at my partners distress because the employee is choose not to make a few cookies at the moment. My partner ask politely what's funny & can he have his badge number and name because at this point he had not received good customer service. The employee then says I'm not giving you that information and I don't feel safe, which immediately makes me upset. Because once again a Black educated corporate father who just asked for information is now being perceived as threatening and racially profiled because this Caucasian boy doesn't want to do his job. He made my partner very uncomfortable and triggered because if he said anything else his life could be in jeopardy all from asking for the badge number, name and managers information. This is unacceptable and can not be tolerated, my partner never raised his voice or got rude unlike the employee. I think the ambiance could be better. I honestly don't think I'll be going back here after spending so much money at this establishment it's obvious that our business isn't welcomed and common courtesy & customer service is gone. This 1/28/24 at 12 am.
Melanie Moore
I had heard so much about Insomnia and was hype! I was finally able to try them. Big disappointment! The flavor of the cookies I got were ok, but they were hard as ROCKS! There was NOTHING moist about them. Big , big disappointment!
Atmosphere: 5
Food: 1
Service: 5
Crista Baldwin
Great customer service. Cookies ? are always hot and good. Prices are reasonable. I have told everyone about this cookie spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mini Chocolate Chip Cookies and Peanut Butter Cookies, White Chocolate Macadamia, Double Chocolate Mint, Traditional Cookies, Snickerdoodle, Cookies
Josh Shaffer
If you are looking for a great place for desserts try this Greensboro delicatessen. The best way to buy these are in the boxed deals.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip, Cookies
_
Messed up online order. Shorted us 4 donuts. It surely can't be that difficult to count.
Atmosphere: 1
Food: 1
Service: 1
mario Jackson
Great customer service. Their cookies are always freshly made, and they have a nice variety of flavors. I will definitely recommend a friend. Best in guilford County.
very clean environment, very friendly. love coming in late at night. the manager miranda is great and so sweet!
Bria Reynolds
My experience tonight insomnia cookie was very traumatic to say the least. My partner called me disturbed because when he went to insomnia cookie he was told that they ran out of salted caramel cookies and only had 1 in which we wanted 3 (We got the 4x4 selection). My partner asked him is there anyway you make more since it’s only 1 left, the employee says you can wait but it will be an hour for me to make the cookies. No one else was inside of the building nor was he making any other orders. My partner who is still on the phone with me is disappointed at this point at the lack of service and empathy you are suppose to receive as a customer. My partner is then asking me a question when the young male employee beings to laugh at my partners distress because the employee is choose not to make a few cookies at the moment. My partner ask politely what’s funny & can he have his badge number and name because at this point he had not received good customer service. The employee then says I’m not giving you that information and I don’t feel safe, which immediately makes me upset. Because once again a Black educated corporate father who just asked for information is now being perceived as threatening and racially profiled because this Caucasian boy doesn’t want to do his job. He made my partner very uncomfortable and triggered because if he said anything else his life could be in jeopardy all from asking for the badge number, name and managers information. This is unacceptable and can not be tolerated, my partner never raised his voice or got rude unlike the employee. I honestly don’t think I’ll be going back here after spending so much money at this establishment it’s obvious that our business isn’t welcomed and common courtesy & customer service is gone. This 1/28/24 at 12 am.
Atmosphere: 1
Food: 3
Service: 1
kayleigh scott
1 out of 6 of the cookies I got tonight was actually good. Other 5 were rock hard and had to have been from days prior.. so disappointing for the price and driving 30 mins for this quality.
Atmosphere: 1
Food: 1
Service: 1
Anna G.
These were the best and biggest cookies we've had! Not to mention they are open late!
Never disappoints me on my way back right now to get some more of my favorites triple chocolate and that oatmeal chocolate walnut
Mela Works (Mela)
cookies are hard and aren't really warm , ive heard this from a lot of people about this
Food: 2
Mela W.
Cookies are like normal insomnia cookies but they are hard!!!!! Ive never been to an insomnia that consistently has hard cookies please fix
Steve Rozema
Fantastic cookies. This particular location’s staff is usually a disengaged college student, but I’ve never had a bad experience. Parking can be tough to find at times, Tate St. is busy and right next to the college. Great snack/dessert spot if you’re eating at one of the restaurants nearby.
My experience tonight insomnia cookie was very traumatic to say the least. My partner called me disturbed because when he went to insomnia cookie he was told that they ran out of salted caramel cookies and only had 1 in which we wanted 3 (We got the 4x4 selection). My partner asked him is there anyway you make more since it's only 1 left, the employee says you can wait but it will be an hour for me to make the cookies. No one else was inside of the building nor was he making any other orders. My partner who is still on the phone with me is disappointed at this point at the lack of service and empathy you are suppose to receive as a customer. My partner is then asking me a question when the young male employee beings to laugh at my partners distress because the employee is choose not to make a few cookies at the moment. My partner ask politely what's funny & can he have his badge number and name because at this point he had not received good customer service. The employee then says I'm not giving you that information and I don't feel safe, which immediately makes me upset. Because once again a Black educated corporate father who just asked for information is now being perceived as threatening and racially profiled because this Caucasian boy doesn't want to do his job. He made my partner very uncomfortable and triggered because if he said anything else his life could be in jeopardy all from asking for the badge number, name and managers information. This is unacceptable and can not be tolerated, my partner never raised his voice or got rude unlike the employee. I think the ambiance could be better. I honestly don't think I'll be going back here after spending so much money at this establishment it's obvious that our business isn't welcomed and common courtesy & customer service is gone. This 1/28/24 at 12 am.
I had heard so much about Insomnia and was hype! I was finally able to try them. Big disappointment! The flavor of the cookies I got were ok, but they were hard as ROCKS! There was NOTHING moist about them. Big , big disappointment!
Atmosphere: 5
Food: 1
Service: 5
Great customer service. Cookies ? are always hot and good. Prices are reasonable. I have told everyone about this cookie spot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mini Chocolate Chip Cookies and Peanut Butter Cookies, White Chocolate Macadamia, Double Chocolate Mint, Traditional Cookies, Snickerdoodle, Cookies
If you are looking for a great place for desserts try this Greensboro delicatessen. The best way to buy these are in the boxed deals.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip, Cookies
Messed up online order. Shorted us 4 donuts. It surely can't be that difficult to count.
Atmosphere: 1
Food: 1
Service: 1
Great customer service. Their cookies are always freshly made, and they have a nice variety of flavors. I will definitely recommend a friend. Best in guilford County.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chunk, Insomnia Chocolate Cookie Butter, Chocolate Chip
very clean environment, very friendly. love coming in late at night. the manager miranda is great and so sweet!
My experience tonight insomnia cookie was very traumatic to say the least. My partner called me disturbed because when he went to insomnia cookie he was told that they ran out of salted caramel cookies and only had 1 in which we wanted 3 (We got the 4x4 selection). My partner asked him is there anyway you make more since it’s only 1 left, the employee says you can wait but it will be an hour for me to make the cookies. No one else was inside of the building nor was he making any other orders. My partner who is still on the phone with me is disappointed at this point at the lack of service and empathy you are suppose to receive as a customer. My partner is then asking me a question when the young male employee beings to laugh at my partners distress because the employee is choose not to make a few cookies at the moment. My partner ask politely what’s funny & can he have his badge number and name because at this point he had not received good customer service. The employee then says I’m not giving you that information and I don’t feel safe, which immediately makes me upset. Because once again a Black educated corporate father who just asked for information is now being perceived as threatening and racially profiled because this Caucasian boy doesn’t want to do his job. He made my partner very uncomfortable and triggered because if he said anything else his life could be in jeopardy all from asking for the badge number, name and managers information. This is unacceptable and can not be tolerated, my partner never raised his voice or got rude unlike the employee. I honestly don’t think I’ll be going back here after spending so much money at this establishment it’s obvious that our business isn’t welcomed and common courtesy & customer service is gone. This 1/28/24 at 12 am.
Atmosphere: 1
Food: 3
Service: 1
1 out of 6 of the cookies I got tonight was actually good. Other 5 were rock hard and had to have been from days prior.. so disappointing for the price and driving 30 mins for this quality.
Atmosphere: 1
Food: 1
Service: 1
These were the best and biggest cookies we've had! Not to mention they are open late!
Restaurantji Recommends
A little pricey, but friendly staff.
Never disappoints me on my way back right now to get some more of my favorites triple chocolate and that oatmeal chocolate walnut
cookies are hard and aren't really warm , ive heard this from a lot of people about this
Food: 2
Cookies are like normal insomnia cookies but they are hard!!!!! Ive never been to an insomnia that consistently has hard cookies please fix
Fantastic cookies. This particular location’s staff is usually a disengaged college student, but I’ve never had a bad experience. Parking can be tough to find at times, Tate St. is busy and right next to the college. Great snack/dessert spot if you’re eating at one of the restaurants nearby.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Snickerdoodle