This location does not have the February flavor of the month, love potion 31, if you are going to be a baskin robbins store, all flavors should be available, especially those only available for 1 month out of the
Atmosphere: 1
Food: 1
Service: 3
Dave
We stopped in at 8:12pm on a hot summer Friday night. Not only were they closed, but it seemed they had been closed for a while. Odd.
Atmosphere: 3
Food: 4
Service: 1
Patricia Townes-Swayhoover
I picked up a food delivery order and Oscar was very courteous and professional. He greeted me when I entered and THAT was refreshing. A lot of places don't greet delivery drivers.
Kiki H.
Finally a working team in here that appreciates their customers. For years this location has lacked in so many areas. Mya & Jabrez (I probably spelled it wrong, I'm so sorry.) has great demeanors. Friendly. They actually laughed. I gave them kudos. I've been going here for years & have experienced such terrible service but it's in my area so I dealt with it. The store was clean. Ice cream was stocked. The duo was friendly. Jabrez was attentive & helpful. Mya was working drive thru with a smile. They both smiled a lot which is rare for this location. I'm definitely returning now without dreading bad customer service. They had some great flavors. GOOD JOB!!!
Alisa S.
No mater what time of the day or night they refuse to answer their phone. I need to order a cake but they won't answer. That is the same with all three locations. I have a stomach flu. Now I am going to have to go there in person.
Caitlyn G.
I ordered a REESE'S® Peanut Butter Cup Layered Sundae and the guy at the window had no idea what I was talking about. It was on their menu, so I assumed they knew how to make it. What he handed out the window was in a banana split boat and only had whipped cream on it. If you don't know how to make something, ask because now I feel like I have wasted my money here. Also, he gave me either two bottoms of the container or two tops, so the ice cream leaked everywhere in my car on my drive home. There was a sense of indifference between the 2 guys working. I should have just order a simple scoop of ice cream and left, or just gone somewhere else.
Caroline Behe
I needed a cake fast and the lady who helped me realized there was a pricing problem and that it was charging me too much. She fixed it quickly and was so nice! Very pleasant experience
deja fears
Horrible Customer Service! Do Not Give Them Your Business
Elizabeth Hopkins Thomas
Montana just ensured we’ll never return.
MED QA
I ordered a milkshake for my wife and when the milk or ice cream was spoiled. We tell the girl she wasn't very happy but she made a new milkshake. We trust that this time the shake was good but when I got home my wife tried it, the new shake was also damaged. This happened today 11/ Sept/22
This was the nicest Baskin Robbins I have visited recently. The two men running the shop were friendly, plus the place was clean and cheerful. When I am back in Raleigh, I will definitely return!
Mary Clever
So rude! I cannot even tell you how rude! We were going for ice cream and asked if we were able to order baskin robins through the drive thru line. He started off with just a very curt yes. Then when we ordered a banana split he said he couldn’t so that. (Which was fine), so we went off the online menu and ordered a cookie dough sundae (which he had us repeatedly tell him) he then switched off the mic and was dead silent for a good 10 mins (we debated going somewhere else at this point) when he finally came back he had us repeat the order multi times. When we got to the window he couldn’t remember the ice cream or what we wanted for toppings or anything about our order. All the while being rude about it all. At one point he even said they don’t make that dish (which was cookie dough ice cream and hot fudge) After being so rude and curt with us multiple times we asked for a refund (before even getting our food) and he threw our refund receipt and everything back at me in the window. I can tell he was having a bad night but it wasn’t even that busy with just one other car behind us and one other person in the store. No reason to treat a potential customer the way he did. I can honestly say it’s the last time I visit that store. And his poor coworker, he kept yelling at him too. Sir in the red shirt whoever you are, I hope you know that bad manners and attitudes will come back at you eventually.
Rebekah McHorney
It's Friday night and I showed up at 9:30 pm and I found them closed 30 minutes early. Mopping the floors with the door locked. Thankfully I remembered Two Roosters right down the road. First time there and their ice cream was delicious. Just a little pricy with a limited hipster menu. Anyway, I'm still disappointed I didn't get my pistachio almond milkshake. Hours posted online should be accurate.
Jaydon Smith
aye, do not go here. I ordered 3 scoops of cookie dough ice cream and chocolate ice cream with caramel. Didnt even get the first one for 10 min. then said they was out of cookie dough 15 min later. ordered chocolate with fudge on top and there was peanuts and peanut butter under everything. if you are allergic to anything, dont come to this sorry excuse of a restaurant.
Abner Miranda
It says close at 10 i drove 1 hr get there at 9 and it was close how hard is update the hours
This location does not have the February flavor of the month, love potion 31, if you are going to be a baskin robbins store, all flavors should be available, especially those only available for 1 month out of the
Atmosphere: 1
Food: 1
Service: 3
We stopped in at 8:12pm on a hot summer Friday night. Not only were they closed, but it seemed they had been closed for a while. Odd.
Atmosphere: 3
Food: 4
Service: 1
I picked up a food delivery order and Oscar was very courteous and professional. He greeted me when I entered and THAT was refreshing. A lot of places don't greet delivery drivers.
Finally a working team in here that appreciates their customers. For years this location has lacked in so many areas. Mya & Jabrez (I probably spelled it wrong, I'm so sorry.) has great demeanors. Friendly. They actually laughed. I gave them kudos. I've been going here for years & have experienced such terrible service but it's in my area so I dealt with it. The store was clean. Ice cream was stocked. The duo was friendly. Jabrez was attentive & helpful. Mya was working drive thru with a smile. They both smiled a lot which is rare for this location. I'm definitely returning now without dreading bad customer service. They had some great flavors. GOOD JOB!!!
No mater what time of the day or night they refuse to answer their phone. I need to order a cake but they won't answer. That is the same with all three locations. I have a stomach flu. Now I am going to have to go there in person.
I ordered a REESE'S® Peanut Butter Cup Layered Sundae and the guy at the window had no idea what I was talking about. It was on their menu, so I assumed they knew how to make it. What he handed out the window was in a banana split boat and only had whipped cream on it. If you don't know how to make something, ask because now I feel like I have wasted my money here. Also, he gave me either two bottoms of the container or two tops, so the ice cream leaked everywhere in my car on my drive home. There was a sense of indifference between the 2 guys working. I should have just order a simple scoop of ice cream and left, or just gone somewhere else.
I needed a cake fast and the lady who helped me realized there was a pricing problem and that it was charging me too much. She fixed it quickly and was so nice! Very pleasant experience
Horrible Customer Service! Do Not Give Them Your Business
Montana just ensured we’ll never return.
I ordered a milkshake for my wife and when the milk or ice cream was spoiled. We tell the girl she wasn't very happy but she made a new milkshake. We trust that this time the shake was good but when I got home my wife tried it, the new shake was also damaged. This happened today 11/ Sept/22
Restaurantji Recommends
This was the nicest Baskin Robbins I have visited recently. The two men running the shop were friendly, plus the place was clean and cheerful. When I am back in Raleigh, I will definitely return!
So rude! I cannot even tell you how rude! We were going for ice cream and asked if we were able to order baskin robins through the drive thru line. He started off with just a very curt yes. Then when we ordered a banana split he said he couldn’t so that. (Which was fine), so we went off the online menu and ordered a cookie dough sundae (which he had us repeatedly tell him) he then switched off the mic and was dead silent for a good 10 mins (we debated going somewhere else at this point) when he finally came back he had us repeat the order multi times. When we got to the window he couldn’t remember the ice cream or what we wanted for toppings or anything about our order. All the while being rude about it all. At one point he even said they don’t make that dish (which was cookie dough ice cream and hot fudge) After being so rude and curt with us multiple times we asked for a refund (before even getting our food) and he threw our refund receipt and everything back at me in the window. I can tell he was having a bad night but it wasn’t even that busy with just one other car behind us and one other person in the store. No reason to treat a potential customer the way he did. I can honestly say it’s the last time I visit that store. And his poor coworker, he kept yelling at him too. Sir in the red shirt whoever you are, I hope you know that bad manners and attitudes will come back at you eventually.
It's Friday night and I showed up at 9:30 pm and I found them closed 30 minutes early. Mopping the floors with the door locked. Thankfully I remembered Two Roosters right down the road. First time there and their ice cream was delicious. Just a little pricy with a limited hipster menu. Anyway, I'm still disappointed I didn't get my pistachio almond milkshake. Hours posted online should be accurate.
aye, do not go here. I ordered 3 scoops of cookie dough ice cream and chocolate ice cream with caramel. Didnt even get the first one for 10 min. then said they was out of cookie dough 15 min later. ordered chocolate with fudge on top and there was peanuts and peanut butter under everything. if you are allergic to anything, dont come to this sorry excuse of a restaurant.
It says close at 10 i drove 1 hr get there at 9 and it was close how hard is update the hours