I walked in & there are 3 people working, it took about 5 minutes for anyone to acknowledge that I was waiting to be serviced. Asked for a large decaf coffee with cream & butter pecan syrup. I received a large original blend instead. I told the lady that I ordered decaf. She remade my coffee, but this time it was cold. She then brewed another pot of decaf and just put my coffee in the counter and walked away. This is the most unprofessional establishment for this area. Do better!
Atmosphere: 3
Service: 1
TAYLOR JACKSON
The woman taking my order was rude and snappy, not a good start to my morning. My coffee tastes burnt and is disgusting. Very disappointing experience overall.
Food: 1
Service: 1
Isabel Arellano
They are always messing something up. They don’t even fill up the drinks all the way and is always missing stuff. And when you tell them the issue they get mad. Like girl you work here do your job right and with a smile. If not get a different job.
Atmosphere: 1
Food: 1
Service: 1
scott Guillen
Absolutely the worst, ordered a chocolate milk shake got half blended chocolate ice cream and half ice water. Had to repeat my order 4 times. Won’t be
Atmosphere: 1
Food: 1
Service: 1
Bendab
They got everything
Atmosphere: 1
Food: 1
Service: 1
Amanda
This location is one of the best in the Raleigh area. The people in there remember us and are always pleasant, and the food is good, and they make the coffees really good.
Atmosphere: 5
Food: 5
Service: 5
Marissa Henson
I’ve been in the drive through line for 15 minutes now and it hasn’t moved (and I can’t pull out of the line, either). Won’t be returning to this location :(
Naeema Hardwick
SmhIdk what happen to the two young man that were there cause baby they used to make sure your coffee was hot fresh and ready.When I went inside it was dirty my coffee was not good mind you it was hot all it taste like was hot milkI won’t be returning unfortunately
Atmosphere: 1
Food: 1
Service: 1
Alphantina Hayes
On 12/26/22 the restaurant was clean & bright (used to be dim looking before the renovation). The customer service was phenomenal. I love the new staff. So nice and attentive. Our orders were correct.Available parking. The parking lot & bathrooms were clean.I can’t wait to return.
Atmosphere: 5
Food: 5
Service: 5
Jamila Thomas
They never have the most important ingredients. The first time they had no whole milk and used coconut milk, it was disgusting. The second time I went they had no bacon. I won’t be going to this location anymore.
Staff super friendly and nice . Manager on duty was
Atmosphere: 5
Food: 5
Service: 5
Lisa Deans
Service has really gone downhill in the past few months. Coffee is cold before I get 3 blocks away.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Bagels
Antoinette Cordova
Literally the kindest staff at a Dunkin ever!! The service was A+++ our breakfast sandwiches were amazing, the donuts the coffee. Shout out to the sweetest staff Dalvin, Keke, Melissa, and Chris. ? anytime I’m in the area I will be at this Dunkin’.
Atmosphere: 5
Food: 5
Service: 5
Caitlyn Crews
I have been waiting to see if things would change but so far, today I decided to go ahead and write one. I would say that I go to this specific location at least 15-17 days out of the month for an iced latte. Although the service is PHENOMENAL, like I have never had a single person with an attitude or bad manners (that is saying something because I go at 6:40-45 in the morning) I am having an issue with them leaving out the flavoring in my coffee.The past 7 times I have been, including today, they have left the syrup out of my iced latte. I can't go back because I have to beat the traffic to work but it's starting to irritate me. Today the line was backed up, which is fine, they were polite and told me that they apologized for the delay. I sat in line from 6:45 til 7:06... Got my coffee, put the straw in, and it's just bitter. I wish they'd stop leaving out the syrup because their flavors to me are a lot more pronounced than Starbucks and cheaper but at this point, I come there almost every day so I don't see the reason for leaving out my syrups/flavoring.Tried another location and they did the same thing lol... Luckily, I bought a syrup at my job so I don't lose out on 6 bucks but at this point, why pay 6 bucks to never get what I want? Do better, you guys. Your customer service is so amazing but I do want what I payed for.
I walked in & there are 3 people working, it took about 5 minutes for anyone to acknowledge that I was waiting to be serviced. Asked for a large decaf coffee with cream & butter pecan syrup. I received a large original blend instead. I told the lady that I ordered decaf. She remade my coffee, but this time it was cold. She then brewed another pot of decaf and just put my coffee in the counter and walked away. This is the most unprofessional establishment for this area. Do better!
Atmosphere: 3
Service: 1
The woman taking my order was rude and snappy, not a good start to my morning. My coffee tastes burnt and is disgusting. Very disappointing experience overall.
Food: 1
Service: 1
They are always messing something up. They don’t even fill up the drinks all the way and is always missing stuff. And when you tell them the issue they get mad. Like girl you work here do your job right and with a smile. If not get a different job.
Atmosphere: 1
Food: 1
Service: 1
Absolutely the worst, ordered a chocolate milk shake got half blended chocolate ice cream and half ice water. Had to repeat my order 4 times. Won’t be
Atmosphere: 1
Food: 1
Service: 1
They got everything
Atmosphere: 1
Food: 1
Service: 1
This location is one of the best in the Raleigh area. The people in there remember us and are always pleasant, and the food is good, and they make the coffees really good.
Atmosphere: 5
Food: 5
Service: 5
I’ve been in the drive through line for 15 minutes now and it hasn’t moved (and I can’t pull out of the line, either). Won’t be returning to this location :(
SmhIdk what happen to the two young man that were there cause baby they used to make sure your coffee was hot fresh and ready.When I went inside it was dirty my coffee was not good mind you it was hot all it taste like was hot milkI won’t be returning unfortunately
Atmosphere: 1
Food: 1
Service: 1
On 12/26/22 the restaurant was clean & bright (used to be dim looking before the renovation). The customer service was phenomenal. I love the new staff. So nice and attentive. Our orders were correct.Available parking. The parking lot & bathrooms were clean.I can’t wait to return.
Atmosphere: 5
Food: 5
Service: 5
They never have the most important ingredients. The first time they had no whole milk and used coconut milk, it was disgusting. The second time I went they had no bacon. I won’t be going to this location anymore.
Restaurantji Recommends
People
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Staff super friendly and nice . Manager on duty was
Atmosphere: 5
Food: 5
Service: 5
Service has really gone downhill in the past few months. Coffee is cold before I get 3 blocks away.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Bagels
Literally the kindest staff at a Dunkin ever!! The service was A+++ our breakfast sandwiches were amazing, the donuts the coffee. Shout out to the sweetest staff Dalvin, Keke, Melissa, and Chris. ? anytime I’m in the area I will be at this Dunkin’.
Atmosphere: 5
Food: 5
Service: 5
I have been waiting to see if things would change but so far, today I decided to go ahead and write one. I would say that I go to this specific location at least 15-17 days out of the month for an iced latte. Although the service is PHENOMENAL, like I have never had a single person with an attitude or bad manners (that is saying something because I go at 6:40-45 in the morning) I am having an issue with them leaving out the flavoring in my coffee.The past 7 times I have been, including today, they have left the syrup out of my iced latte. I can't go back because I have to beat the traffic to work but it's starting to irritate me. Today the line was backed up, which is fine, they were polite and told me that they apologized for the delay. I sat in line from 6:45 til 7:06... Got my coffee, put the straw in, and it's just bitter. I wish they'd stop leaving out the syrup because their flavors to me are a lot more pronounced than Starbucks and cheaper but at this point, I come there almost every day so I don't see the reason for leaving out my syrups/flavoring.Tried another location and they did the same thing lol... Luckily, I bought a syrup at my job so I don't lose out on 6 bucks but at this point, why pay 6 bucks to never get what I want? Do better, you guys. Your customer service is so amazing but I do want what I payed for.
Atmosphere: 5
Food: 2
Service: 5