Today was free cone day 3/19 and this was my first interaction with this DQ.It was a little busy in the drive thru so I went in.I walked up to the counter and employee was cleaning up the dining area (might I say it was spotless in there , minus a few napkins somebody had recently dropped near the drink machine)The employee approached me pleasantly and with a smile this is not always the case in Rocky Mount !So I was instantly impressed .She said give it a few mins and it would be right outThe line starting piling up but this lady was amazing . She made sure to handle the front line , as well as make sure the people whose orders were prior didn't get forgotten.I felt she went above and beyond. She handled this day so well and I'm so glad I kept my receipt , her name is Destiny.Thanks for being a great employee today and the great customer service. It was so nice to encounter kind people.The ice cream was great and the hotdogs were about a 6/10 only bc I thought it would be more savory chili and it was like a sweet sloppy joe kind of mix and wasn't my favorite butI'd definitely recommend this location.Parking: Be patient when trying to get out of the parks sometimes the drive thru blocks the patrons in the parking spots
Atmosphere: 5
Food: 3
Service: 5
Andrew M
One lady on the staff tonight started talking smack about us while waiting to order in the dine in and refused to take our order. Saying “they should come through the drive through like everybody else.” If you don’t want to take dine in orders, close the dining room. This was from around 10p.m. 3/16. There are better places in Rocky Mount to eat. Don’t go here.
Lynetric Evans
Don't know what was going on this day 6 cars Infront of me and drive thru took 34
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Hot Fudge, Chocolate Chip Cookie, Banana Split
Jacob Perls
My wife loves the malts from
Atmosphere: 5
Food: 5
Service: 5
John Watkins
I really love the tenders and was looking forward to them for lunch. I really don’t want to bash anyone, I want the owners to see this hopefully to help out. I stopped at the speaker and was ask very politely if I could hold on a minute, Absolutely. I waited 5 minutes and said in the speaker, “Hello”. I got spoken to like a child and told to wait my turn, we are short of help. I politely left and there were only 2 cars in front of me. I know this business is hard but kindness is free.This was in Rocky Mount,NC. 2/29/24.
Julie P.
Drive thru seemed frustrated that it was taking a little bit to figure out the order.
Atmosphere: 4
Food: 4
Service: 3
Ike B
Pre-made burgers are not good at all.
Atmosphere: 3
Food: 1
Service: 3
Joshua Freeman
I was most definitely just served a MooLatte that was prepared with expired ingredients. Ice Cream/Coffee should never have a stale or rancid taste. I won't be coming back to or recommending this establishment anymore.
Atmosphere: 1
Food: 1
Service: 3
Alisha [Ali] Emmert
I'd say that this place in inconsistent at best. I've had a couple of times where I'm maybe not impressed with the service, just finding it 'okay'. But I think this recent order was the last straw and I need to put this experience down in words. First off, their coupons never work. I'll never get why I give some hope that they do but I've never had a coupon work for them. Second off, I forget that a place that is known for their ice cream should not be sought after for warm burgers. And even asking for it to be warm is too much for this one. I've had my food come out hot and nice a few times, with a specific cook, but I guess today like other days was just different. My burger was lukewarm at best, still cooling thanks to the cold sauce, onions, pickles and lettuce on top. The burger patty was barely even warm itself, the melted cheese sad and like gelatin. And don't even get me started on the sauce, because it served no purpose as a sauce, it merely made my hands and burger wet but offered no other flavor than that. The onion was uncooked and sat there on my burger as a reminder that no effort at all was put into this simple creation. Sure it filled my stomach, barely, but the hole it put in my pocket will take some time to refill. Attitudes are poor, unless you get the occasional person with a light crumb of a personality, and traffic is by far the worst with a line that moves at -300 mach speed. I'll find business elsewhere, thanks.
Atmosphere: 1
Food: 1
Service: 1
Cody Smith
You’d be hard-pressed to find someone that likes DQ ice cream more than me. But, enough is enough. This store is SUPER slow. When I double check my order while ordering, I get attitude. When I don’t confirm, it’s often wrong. The latest visit, I ordered a “Medium Oreo Blizzard with peanut butter sauce”. No sauce. Instead, peanuts. Hard, crunchy, dry peanuts. Awesome. Save your money for somewhere else.Edit: the link provided below required the address of the restaurant, the exact time and subtotal of the order, and asked me to upload the receipt. I don’t have the receipt. It went in the garbage with the awful peanut Blizzard. Lesson: Want a high satisfaction rating? Make it incredibly annoying to submit negative feedback.
Would not allow us to go inside building. Totally useless experience.
Atmosphere: 1
Food: 1
Service: 1
Robert Clarke
One of the few restaurants in Rocky Mount that is Not nasty and dirty.It's the only fast food restaurant I will eat in here. With most of these places in Rocky Mount you have a gag reflex if you walk into the bathroom.
Atmosphere: 5
Food: 5
Service: 5
Ernest Kennell
Get out and take that special person out for ice cream. I just had a Hot Fudge Sunday but The meal combos looked great also.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Hot Fudge
Lokesh Manchala
I have been to this DQ couple of times (Drive-thru). This time I went inside to order treats, the way they received the customers was not good at all. Even couple of customers are waiting to order food none of the employees came to take the order and the way they treat the customer was so lame.They have to improve the customer service and how to treat customers.
Atmosphere: 1
Service: 1
Ed Q
DQ what can I say. It's good and the food there was decent. Not enough for 5 star but good enough to
Today was free cone day 3/19 and this was my first interaction with this DQ.It was a little busy in the drive thru so I went in.I walked up to the counter and employee was cleaning up the dining area (might I say it was spotless in there , minus a few napkins somebody had recently dropped near the drink machine)The employee approached me pleasantly and with a smile this is not always the case in Rocky Mount !So I was instantly impressed .She said give it a few mins and it would be right outThe line starting piling up but this lady was amazing . She made sure to handle the front line , as well as make sure the people whose orders were prior didn't get forgotten.I felt she went above and beyond. She handled this day so well and I'm so glad I kept my receipt , her name is Destiny.Thanks for being a great employee today and the great customer service. It was so nice to encounter kind people.The ice cream was great and the hotdogs were about a 6/10 only bc I thought it would be more savory chili and it was like a sweet sloppy joe kind of mix and wasn't my favorite butI'd definitely recommend this location.Parking: Be patient when trying to get out of the parks sometimes the drive thru blocks the patrons in the parking spots
Atmosphere: 5
Food: 3
Service: 5
One lady on the staff tonight started talking smack about us while waiting to order in the dine in and refused to take our order. Saying “they should come through the drive through like everybody else.” If you don’t want to take dine in orders, close the dining room. This was from around 10p.m. 3/16. There are better places in Rocky Mount to eat. Don’t go here.
Don't know what was going on this day 6 cars Infront of me and drive thru took 34
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Hot Fudge, Chocolate Chip Cookie, Banana Split
My wife loves the malts from
Atmosphere: 5
Food: 5
Service: 5
I really love the tenders and was looking forward to them for lunch. I really don’t want to bash anyone, I want the owners to see this hopefully to help out. I stopped at the speaker and was ask very politely if I could hold on a minute, Absolutely. I waited 5 minutes and said in the speaker, “Hello”. I got spoken to like a child and told to wait my turn, we are short of help. I politely left and there were only 2 cars in front of me. I know this business is hard but kindness is free.This was in Rocky Mount,NC. 2/29/24.
Drive thru seemed frustrated that it was taking a little bit to figure out the order.
Atmosphere: 4
Food: 4
Service: 3
Pre-made burgers are not good at all.
Atmosphere: 3
Food: 1
Service: 3
I was most definitely just served a MooLatte that was prepared with expired ingredients. Ice Cream/Coffee should never have a stale or rancid taste. I won't be coming back to or recommending this establishment anymore.
Atmosphere: 1
Food: 1
Service: 3
I'd say that this place in inconsistent at best. I've had a couple of times where I'm maybe not impressed with the service, just finding it 'okay'. But I think this recent order was the last straw and I need to put this experience down in words. First off, their coupons never work. I'll never get why I give some hope that they do but I've never had a coupon work for them. Second off, I forget that a place that is known for their ice cream should not be sought after for warm burgers. And even asking for it to be warm is too much for this one. I've had my food come out hot and nice a few times, with a specific cook, but I guess today like other days was just different. My burger was lukewarm at best, still cooling thanks to the cold sauce, onions, pickles and lettuce on top. The burger patty was barely even warm itself, the melted cheese sad and like gelatin. And don't even get me started on the sauce, because it served no purpose as a sauce, it merely made my hands and burger wet but offered no other flavor than that. The onion was uncooked and sat there on my burger as a reminder that no effort at all was put into this simple creation. Sure it filled my stomach, barely, but the hole it put in my pocket will take some time to refill. Attitudes are poor, unless you get the occasional person with a light crumb of a personality, and traffic is by far the worst with a line that moves at -300 mach speed. I'll find business elsewhere, thanks.
Atmosphere: 1
Food: 1
Service: 1
You’d be hard-pressed to find someone that likes DQ ice cream more than me. But, enough is enough. This store is SUPER slow. When I double check my order while ordering, I get attitude. When I don’t confirm, it’s often wrong. The latest visit, I ordered a “Medium Oreo Blizzard with peanut butter sauce”. No sauce. Instead, peanuts. Hard, crunchy, dry peanuts. Awesome. Save your money for somewhere else.Edit: the link provided below required the address of the restaurant, the exact time and subtotal of the order, and asked me to upload the receipt. I don’t have the receipt. It went in the garbage with the awful peanut Blizzard. Lesson: Want a high satisfaction rating? Make it incredibly annoying to submit negative feedback.
Atmosphere: 3
Food: 5
Service: 2
Restaurantji Recommends
Would not allow us to go inside building. Totally useless experience.
Atmosphere: 1
Food: 1
Service: 1
One of the few restaurants in Rocky Mount that is Not nasty and dirty.It's the only fast food restaurant I will eat in here. With most of these places in Rocky Mount you have a gag reflex if you walk into the bathroom.
Atmosphere: 5
Food: 5
Service: 5
Get out and take that special person out for ice cream. I just had a Hot Fudge Sunday but The meal combos looked great also.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Hot Fudge
I have been to this DQ couple of times (Drive-thru). This time I went inside to order treats, the way they received the customers was not good at all. Even couple of customers are waiting to order food none of the employees came to take the order and the way they treat the customer was so lame.They have to improve the customer service and how to treat customers.
Atmosphere: 1
Service: 1
DQ what can I say. It's good and the food there was decent. Not enough for 5 star but good enough to
Atmosphere: 4
Food: 4
Service: 4