Charged me for extra steak when I did not ask for extra steak. The portion size was not that much. The employee who was on the cold side seemed like she had an attitude and did not want to be
Atmosphere: 1
Food: 1
Service: 1
Devon Packett
I already love Chipotle, but of course sometimes the service/quality can be hit or miss at some locations and different shifts. Today, however, I just wanted to highlight the exceptional experience I had at the Mayfaire location. From the first gentleman to scoop my rice to the gal who handled my toppings to the ladies at the checkout, each individual was a friendly encounter that made my walk down the line just absolutely lovely! They complimented my "Do More Of What Makes You Happy" t-shirt and the whole staff were just total mood boosters, and I want to recognize their positive attitudes and thank them for a wonderful lunch :)*side note, the salad vinaigrette was EXCELLENT, the white rice was perfectly limed, and the chips had gracious salt coverage. My chicken was charred to perfection - not overly fatty or poorly cut like some other places, and the corn salsa was not swimming in jalapeños like it sometimes is.I'll definitely be back to this location soon, keep doing what you're doing Mayfaire Crew!
Atmosphere: 5
Food: 5
Service: 5
Hailey Sherrick
This chipotle is horrible. They made the burritos half the size of burritos from other chipotles. Rice was hard and tortilla was stale. Food did not taste fresh at all. We go to other chipotles all the time and we love them. Have never had chipotle food be this bad. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Hayden Day
I have been to this location three times. Every time I have gone, it has been great, except for the tortillas. Every time I've ordered a burrito, parts of the tortilla were cold and almost frozen.
Atmosphere: 5
Food: 3
Service: 5
tom cleary
Good burritos made fresh.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Burrito, Chips, Burrito Bowl
Matt Patton
Just Don’t Order for Pickup and You’ll be OK.Despite approximately ten people being staffed, this store only has one employee working on all pickup orders, including all doordash orders.You will wait a LONG time if you order in advance for pickup. On a Friday night, you will see 6 people standing frustrated, waiting for their orders they placed in advance, while others in line go right past them with their food.Parking: It’s bad on a Friday or Saturday night due to all the doordash cars waiting for one employee to make all their orders.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Burrito, Burrito Bowl
John Irving
Tried to call about an order, but thier automated system would not let me through to a real person. I understand the need for those systems, but sometimes you need to speak to a real person
Kaitlyn Ley
Great when they get your order right. We order here sporadically, always hoping it will get better but it doesn’t. There is always something missing or not right with our order. This time they gave us our order of… but no chips…. Don’t recommend ordering delivery and definitely check your order before you leave if you do take out.
I took a job here as a shift manager. Definitely felt like they were taking advantage of me only to be fired for saying I pray for mentally ill people. They had some other things too which were all lies. Things I had said taken way out of context and used against me. The job was the worst so I didn't fight it I just walked out. Lawyer said I could have a solid case but honestly not even worth the headache. Food here is trash. Emily absolutely lied. Thought you should know.
Atmosphere: 1
Food: 1
Service: 1
Katelyn McKinney
Great service and
Atmosphere: 5
Food: 5
Service: 5
Christian Bach
Food always good, employees hit or miss. Some are very nice, friendly, and attentive while others can be very cold and forgetful.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Burrito, Burrito Bowl
JD_WB _8888
I have never given a one star review. I dislike writing negative reviews and for anyone that has read my other reviews you know I always wait and go back to a restaurant several times before posting a negative review. With this one I just do not get it at all. Every time I have been here the kitchen and seating area has been dirty. Lots of the food options are empty or barely any left / old looking. This past time the two employees that helped me did not even speak to me. They just looked at me and waited for me to tell them what I wanted. The lettuce was soaked in water. It was dripping with water when it was put in my bowl. There were several options out of food(see pics). The employees attitude was as if they were annoyed and did not want to be there. My food was made terrible and it was so soggy It was terrible. This is not the first time this has happened. I have been here many times over several years and have had similar experiences every-time. Other Chipotles I have been to are not like this. I have never even had a bad experience at another location. Very unfortunate.Vegetarian options: They have salads but probably not a good place for vegetarians.Parking: There is a free parking lot but it is usually hard to find a spot near by the front door.Wheelchair accessibility: You can get in there with a Wheel Chair but it is going to be tight.
Glenn Schoonover
They served both of my kids oranges completely rotten, covered in mold. I am angry for the risk they put my kids in and disguted by the laziness in quality control.
Always a great place
Atmosphere: 5
Food: 5
Service: 5
Charged me for extra steak when I did not ask for extra steak. The portion size was not that much. The employee who was on the cold side seemed like she had an attitude and did not want to be
Atmosphere: 1
Food: 1
Service: 1
I already love Chipotle, but of course sometimes the service/quality can be hit or miss at some locations and different shifts. Today, however, I just wanted to highlight the exceptional experience I had at the Mayfaire location. From the first gentleman to scoop my rice to the gal who handled my toppings to the ladies at the checkout, each individual was a friendly encounter that made my walk down the line just absolutely lovely! They complimented my "Do More Of What Makes You Happy" t-shirt and the whole staff were just total mood boosters, and I want to recognize their positive attitudes and thank them for a wonderful lunch :)*side note, the salad vinaigrette was EXCELLENT, the white rice was perfectly limed, and the chips had gracious salt coverage. My chicken was charred to perfection - not overly fatty or poorly cut like some other places, and the corn salsa was not swimming in jalapeños like it sometimes is.I'll definitely be back to this location soon, keep doing what you're doing Mayfaire Crew!
Atmosphere: 5
Food: 5
Service: 5
This chipotle is horrible. They made the burritos half the size of burritos from other chipotles. Rice was hard and tortilla was stale. Food did not taste fresh at all. We go to other chipotles all the time and we love them. Have never had chipotle food be this bad. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
I have been to this location three times. Every time I have gone, it has been great, except for the tortillas. Every time I've ordered a burrito, parts of the tortilla were cold and almost frozen.
Atmosphere: 5
Food: 3
Service: 5
Good burritos made fresh.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Burrito, Chips, Burrito Bowl
Just Don’t Order for Pickup and You’ll be OK.Despite approximately ten people being staffed, this store only has one employee working on all pickup orders, including all doordash orders.You will wait a LONG time if you order in advance for pickup. On a Friday night, you will see 6 people standing frustrated, waiting for their orders they placed in advance, while others in line go right past them with their food.Parking: It’s bad on a Friday or Saturday night due to all the doordash cars waiting for one employee to make all their orders.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Burrito, Burrito Bowl
Tried to call about an order, but thier automated system would not let me through to a real person. I understand the need for those systems, but sometimes you need to speak to a real person
Great when they get your order right. We order here sporadically, always hoping it will get better but it doesn’t. There is always something missing or not right with our order. This time they gave us our order of… but no chips…. Don’t recommend ordering delivery and definitely check your order before you leave if you do take out.
Very good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I took a job here as a shift manager. Definitely felt like they were taking advantage of me only to be fired for saying I pray for mentally ill people. They had some other things too which were all lies. Things I had said taken way out of context and used against me. The job was the worst so I didn't fight it I just walked out. Lawyer said I could have a solid case but honestly not even worth the headache. Food here is trash. Emily absolutely lied. Thought you should know.
Atmosphere: 1
Food: 1
Service: 1
Great service and
Atmosphere: 5
Food: 5
Service: 5
Food always good, employees hit or miss. Some are very nice, friendly, and attentive while others can be very cold and forgetful.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Burrito, Burrito Bowl
I have never given a one star review. I dislike writing negative reviews and for anyone that has read my other reviews you know I always wait and go back to a restaurant several times before posting a negative review. With this one I just do not get it at all. Every time I have been here the kitchen and seating area has been dirty. Lots of the food options are empty or barely any left / old looking. This past time the two employees that helped me did not even speak to me. They just looked at me and waited for me to tell them what I wanted. The lettuce was soaked in water. It was dripping with water when it was put in my bowl. There were several options out of food(see pics). The employees attitude was as if they were annoyed and did not want to be there. My food was made terrible and it was so soggy It was terrible. This is not the first time this has happened. I have been here many times over several years and have had similar experiences every-time. Other Chipotles I have been to are not like this. I have never even had a bad experience at another location. Very unfortunate.Vegetarian options: They have salads but probably not a good place for vegetarians.Parking: There is a free parking lot but it is usually hard to find a spot near by the front door.Wheelchair accessibility: You can get in there with a Wheel Chair but it is going to be tight.
They served both of my kids oranges completely rotten, covered in mold. I am angry for the risk they put my kids in and disguted by the laziness in quality control.