Poor help girl behind counter was dancing and acting like a child
Dorothy Brown
Great salads and the speciality egg rolls are so good!
Food: 5
Service: 5
Eileen B
Service was great, and the good was good, but not as good as it usually is.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Wing and Things with Teriyaki Sauce
janet dixon
Delicious and
Atmosphere: 5
Food: 5
Service: 5
Shirley Ivey
Can't get food order
Atmosphere: 3
Food: 3
Service: 2
Shataira Edwards
Busy evening today at Zaxbys in Winterville !! All drive thru parking spots were filled & GABE assisting drive thru still provided outstanding service while delivering orders to many vehicles. He kept on a smile even after I asked him to go back in for a ranch sauce. ? Way to go Gabe!! Don't let anyone change your character. Hope this reaches the right person. ☺️
Food: 5
Service: 5
I3lackJackal
I don’t leave reviews usually but the lady that brought me my food was very courteous and nice. 11/15/23 @8:20
Atmosphere: 5
Food: 5
Service: 5
Caroline Rodriguez
Didn't care for what I ordered. I was trying something new. My fault.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Cobb Salad
Michael Lee
This is long but worth it...get popcorn. Go to the moral at the end if you're not down for a long read! On October 24 2023 around 5:15 pm the crew at this location displayed a discouraging lack of accountability and remorse for messing up my order in drive thru. I ordered 3 combos, one of which was a 5 piece wing traditional meal with pink lemonade. All was well at the intercom, as the person taking the order repeated everything I ordered with no problem.Once I get to the window, I pay, then I was pulled up for them to bring out my order. Once I get my order, I look through it because they have given me the wrong items before...and the 5 piece was not traditional. So I get out of my car with my daughter, go inside, get eye contact with one of the many people at the front counter, and say (and I quote), "Hey, I was in the drive thru. This order was supposed to be traditional. Can I get fresh fries with this? I'm going to go back outside." So my daughter and I go back outside to the car while Zaxbys fixes their mistake. 15 seconds later, someone comes out and says, "My manager said there is an upcharge for traditional that you have to pay." At this point my mind is blown! I know traditional costs more than boneless, and I have no problem paying the difference...but it was YOUR mistake! You making me come back in to pay the difference (which was $1.81 BTW), isn't making me any less of an unhappy customer. I pay the difference then get the food. Nobody said anything to me other than here is your recipt and here is your food. That's the no remorse or accountability part. I asked the manager if there is a price fir wasted time, and he said, "No I dont think so"Most reviews would be done after that... but there's more! I get home and tell my wife and she calls to get the managers point of view. He said, "Yea some people said he came in here, threw the food on the counter and asked for fresh fries. He mentioned that we got his order wrong in previous visits, so maybe that's why he did that." So this manager used hear-say to dictate how he was going to treat one if his customers? That's insane! After his continued lack of remorse over the phone, we proceeded to call Zaxby's headquarters where THEY gave us an apology and are emailing us a $5 voucher on top of whatever the fix for the problem at that store will be.Moral of the story: check your food before leaving this location and to the workers at this location, a little "I apologize" goes a long way.
Atmosphere: 2
Food: 1
Service: 1
Billy Crawford
There wasn't as much grilled chicken on our salads as we've received in the past.
I enjoy going there it's my go-to for lunch breaks, ladiesrestrooms are clean and smell like flowers.They have 1 flaw when I go through the drive-thru I get less food than if I walk in and order other than that awesome place with friendly staff.
Unfortunately, this location has rude staff that made us wait in the drive-thru for more than ten minutes before pulling up to the window after knowing that no one is going to pick up. Then we waited more at the window and the girl that took our order was being extremely rude. When we got the order we had burnt chicken and the bread was stale. The fries did not have any seasoning on it. We do not recommend this location at all, the management for this location needs to step up their game and talk to their employees.
Atmosphere: 1
Food: 1
Service: 1
Nezettia Stevens
I love the Southwest salad. Services are great. I use drive thru.
Poor help girl behind counter was dancing and acting like a child
Great salads and the speciality egg rolls are so good!
Food: 5
Service: 5
Service was great, and the good was good, but not as good as it usually is.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Wing and Things with Teriyaki Sauce
Delicious and
Atmosphere: 5
Food: 5
Service: 5
Can't get food order
Atmosphere: 3
Food: 3
Service: 2
Busy evening today at Zaxbys in Winterville !! All drive thru parking spots were filled & GABE assisting drive thru still provided outstanding service while delivering orders to many vehicles. He kept on a smile even after I asked him to go back in for a ranch sauce. ? Way to go Gabe!! Don't let anyone change your character. Hope this reaches the right person. ☺️
Food: 5
Service: 5
I don’t leave reviews usually but the lady that brought me my food was very courteous and nice. 11/15/23 @8:20
Atmosphere: 5
Food: 5
Service: 5
Didn't care for what I ordered. I was trying something new. My fault.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Cobb Salad
This is long but worth it...get popcorn. Go to the moral at the end if you're not down for a long read! On October 24 2023 around 5:15 pm the crew at this location displayed a discouraging lack of accountability and remorse for messing up my order in drive thru. I ordered 3 combos, one of which was a 5 piece wing traditional meal with pink lemonade. All was well at the intercom, as the person taking the order repeated everything I ordered with no problem.Once I get to the window, I pay, then I was pulled up for them to bring out my order. Once I get my order, I look through it because they have given me the wrong items before...and the 5 piece was not traditional. So I get out of my car with my daughter, go inside, get eye contact with one of the many people at the front counter, and say (and I quote), "Hey, I was in the drive thru. This order was supposed to be traditional. Can I get fresh fries with this? I'm going to go back outside." So my daughter and I go back outside to the car while Zaxbys fixes their mistake. 15 seconds later, someone comes out and says, "My manager said there is an upcharge for traditional that you have to pay." At this point my mind is blown! I know traditional costs more than boneless, and I have no problem paying the difference...but it was YOUR mistake! You making me come back in to pay the difference (which was $1.81 BTW), isn't making me any less of an unhappy customer. I pay the difference then get the food. Nobody said anything to me other than here is your recipt and here is your food. That's the no remorse or accountability part. I asked the manager if there is a price fir wasted time, and he said, "No I dont think so"Most reviews would be done after that... but there's more! I get home and tell my wife and she calls to get the managers point of view. He said, "Yea some people said he came in here, threw the food on the counter and asked for fresh fries. He mentioned that we got his order wrong in previous visits, so maybe that's why he did that." So this manager used hear-say to dictate how he was going to treat one if his customers? That's insane! After his continued lack of remorse over the phone, we proceeded to call Zaxby's headquarters where THEY gave us an apology and are emailing us a $5 voucher on top of whatever the fix for the problem at that store will be.Moral of the story: check your food before leaving this location and to the workers at this location, a little "I apologize" goes a long way.
Atmosphere: 2
Food: 1
Service: 1
There wasn't as much grilled chicken on our salads as we've received in the past.
Food: 4
Service: 5
Restaurantji Recommends
I enjoy going there it's my go-to for lunch breaks, ladiesrestrooms are clean and smell like flowers.They have 1 flaw when I go through the drive-thru I get less food than if I walk in and order other than that awesome place with friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salads, Chicken Fingers
The experience was ok, basic drive-thru.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Salads, Cobb Salad, Chicken Fingers
Unfortunately, this location has rude staff that made us wait in the drive-thru for more than ten minutes before pulling up to the window after knowing that no one is going to pick up. Then we waited more at the window and the girl that took our order was being extremely rude. When we got the order we had burnt chicken and the bread was stale. The fries did not have any seasoning on it. We do not recommend this location at all, the management for this location needs to step up their game and talk to their employees.
Atmosphere: 1
Food: 1
Service: 1
I love the Southwest salad. Services are great. I use drive thru.
Food: 5
Service: 5
Recommended dishes: Salads, Cobb Salad, Chicken Wings
Wing and Things, my fave. Give me the basket, and I can shut up for a
Atmosphere: 5
Food: 5
Service: 5