45 Crystal Ave, Derry
The early fry cooks are completely braindead. I order mobile app so the hard part is done, LITERALLY just read the order in front of you so theres no confusion. 4/5 times my order is incorrect, and its not a tricky order. Only reason I continue to go here is because its the closest one. Order is half correct almost every time, I ask for no mustard and extra pickles on a mcdouble thats literally it. They get the no mustard part right (So they read the order) and then don’t add ANY pickles. They want $15 an hour but cant read a screen telling them EXACTLY what to make, absolutely insane.
I don't understand what is going on at this McDonalds..... I do understand that since Wendy's [closed a couple months ago] that it has gotten busier, but waiting for a half hour every time now when I have only a half hour break from work is so stressful. I watched 4 cars pull out of line because of the wait time. I feel like it's maybe becoming a management issue.
Cant give me basic cup's service is super slow even if there's no one in here and one employee is extremely rude to my children
Wish I didn't have to write this but I really do. I ordered my meal on the app for mobil order pick up. Don't do that. I spent almost 45 min waiting when I was told "5 min wait time usually". They weren't very busy at all so I can't see why I had to wait but not only that I was forced to call the store and ask what's going on with my food that I ordered AND paid for. Finally got my food and the employee that brought it out said absolutely nothing to me nor did anyone else for making me wait so long. They also got the order WRONG on top of all that. Very unprofessional experience from this place McDonald's. Please do better with teaching the people who work for you because I'm not mcloving it at all. Not even a apology from the manager at the store even when we spoke. I will NOT be coming back nor recommending anyone else to either.
If I want 25 minute ticket times, there are a lot better places to go to. And all orders are packed to go and not announced when ready, even you sit at a table with a tent number that is on your receipt.
COME HERE IF YOU WANT TO BE FORGOT: They always forget my drinks and have been waiting for 8 minutes for a fry with the rest of my order in my car. Longest drive-through wait I've ever experienced. The Wendy's across the street has lower wait times. Also this location should not have two drive through order spots, half the time if you're at the one on the right they don't notice you for 5-10 minutes.
tonight i had the worst experience i have ever had at any fast food place. i placed a mobile order and went to go pick it up. at the speaker, they told me they received no mobile orders and to drive up to the window. when i got there, i was asked to repeat my order code several times and while it was a little frustrating, i understand that problems like these are out of the empolyees’ control. then, a man (who i believe is named william) walks up, pushing the employee to the side yelling a total at me. i told him i had a mobile order and ignoring me, he repeated a random total that was not mine (plus i already paid on the app). finally he listened to the employee saying i had a mobile order and this man YELLED at me saying that if i don’t have a code i cannot get my food. i have never in my life raised my voice at a worker until tonight when this middle aged angry man decided to scream at me completely unprovoked. i told him for the 100th time that i have a code and repeated it once again. he walked off and the poor employee apologized for william and said he treats everyone like that and makes them miserable. eventually, after more rudeness from william, they figured out the issue and gave me my food. but god, this makes me never want to go back here and william needs to be fired. what a miserable man.
Went to this mcdonald’s the wait is horrible but besides that my food was absolutely gross!!! Staff and the managers are awful they don’t care about anything but themselves while waiting 20+ minutes finally one employe came and helped after seeing my frustration she was the only nice one there!! I made conversation with her she apologized and made it seem like she cared thank you miley!!
The worker named Cassandra was an amazing wormed who helped me so much through my no cheese predicament. She understood what I needed and made sure it was accomplished
We ordered a large and small ice coffee. How hard is it to get that right. Almost completely milk. I can’t even taste the coffee
Whomever takes the orders on this particular drive-thru was quite nasty over a simple question about the menu. What's worse is I'm pretty sure she was a manager or supervisor. I should say the other employees were very nice though and were trying to be accommodating.
Ever time I go to this McD"s I never get what I order. Today never gave me a drink with my meal. Had t wait at the counter for someone to walk by. Check the bag and the order is wrong again had to flag someone down. Go some place else now not worth wasting my time and money on wrong orders.
Moved into town over a year ago went to this specific location was an awful experience. I ordered a quarter pounder got home and the burger was not cooked at all. I called and management did nothing to help the situation the food was thrown in the trash no refund or anything. Gave them another chance ordered a McFlurry cause I don't trust the food anymore coming out of this place. All I ordered was an Oreo McFlurry they hand me something completely different and I said to the employee this is wrong so they then handed me an Oreo McFlurry with something else in it how hard is it to put ice cream from a machine into a cup and pour Oreo crumbs over it this is ridiculous and I will never go to this McDonald's again and honestly think that the place should be shut down this is ridiculous and I'm not the first person to deal with issues at this location By the way I wouldn't even give them a 1 star review
This is by far the worst McDonald's in the southern NH area. I have been here a couple times and every time the wait is over 20min in the drive thru. And you can't go in because they close at he inside and when you finally get to the window it's like 15 kids having a party inside with not a care in the world. I would advise going to the Londonderry one instead it will be quicker
I was in the area, hungry and I had a free offer on the app for a McChicken sandwich. I looked at the reviews of this McDonald's and WOW ?, they are negative!I ordered curbside through the app. I had a six minute wait, which is reasonable. It was lunchtime and the ? cars started to pull in. I did that two people had to pull forward and wait. The woman who brought my order out to me had let me know that the fries ? were fresh and hot.My sandwich looked beaten up. The food is, well, McDonald's. If I'm in the area and my daughter wants french fries ?, I will try this franchise again and order through the app.
45 Crystal Ave, Derry, NH 03038