$8 for a small ice cream cone in a regular sugar cone. What a rip off. FT Place.
Anthony Paradiso
Known about this shop since 2006. It's a cool place and I really liked how I was treated when I ordered.
Atmosphere: 5
Food: 5
Service: 5
R34- ZEPHYR
1/21/24 8:30PMI asked Isabella for a recommendation, because I was indecisive. The chocolate devotion was pretty good. A bit overwhelming. But I enjoyed the brownies bites. I'll probably be back for another recommendation. She had great energy, customer service, and made the atmosphere very welcoming.Ali
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Devotion
Farouq
There food is good considering there isn’t many locations of them so it’s definitely worth it to go. They have a nice inside sit down area. The staff are really nice and good vibes. The place itself is good and nice interior design. Wish they would have an outdoor seating for the summer but it’s fine.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Banana Oreo Shake, Strawberry Banana Rendezvous, Germanchökolätekäke, Torte, OH Fudge, Apple Pie a La Cold Stone, Chocolate Devotion, Chocolate Ice Cream, Mud Pie Mojo, Surrender to Strawberry, Add a 1 Donation to Bstrong
Janiya Copper
Mr family and I came here in the afternoon and bought a large family sized tub of birthday cake remix and it wasn’t properly mixed. When the employee realized she needed to add more ice cream after mixing the majority of it, she just added more cake batter on top to fill the container and didn’t bother adding the mix-ins or making sure it was blended together well the rest of the ice cream in the tub. We asked for one additional mix-in (yellow cake) but I were charged for 3 at the register and spent over $33 instead of $27 + the cost of one mix-in. But for what I spent it would have been nice to have a properly mixed tub. This was the second time we came to this location and had plain ice cream added on top of the tub to fill it up. It took more than a minute or two for any of the 3 employees there to acknowledge us which was unusual, but my main issue lies with the lack of control given to my order. Between this location and the one in South Orange, I’d rather take a longer drive to South Orange given I’ve never had any issues with service there.
Atmosphere: 2
Food: 3
Service: 2
Patrick Skalski
Really great
Jovanni
I had four different orders with four different coupons that I placed online.. once I arrived to pick my orders up the owner couldn’t understand why I had four coupons. I explained to him I received the coupons online and it allowed me to use them. He said I wasn’t allowed to do that meanwhile my orders went through perfectly fine. I ordered a ice cream cake for my mom birthday and 4 ice cream cups. He said I can only take two orders. Meanwhile I paid for four. He was trying to negotiate my orders that I already paid for. I told him just give me all my money back I don’t need to be treated this way over a coupon. He walked to the back then walked back up and said I can’t give you a refund because it said your credit card it fraudulent. So now I’m even more pissed now because you have to give me a refund my card is fraudulent but when I made the transaction the card was good. I paid with a major credit card that was very much real. He then told me he have my information he’ll refund me on Monday. Like I was gonna walk out of that store without a refund. Cops were called and refund was given. I will never return here again. It started over four coupons and ended with a fraud card.. shame on you cold stone!!! I don’t deal with fraud and never will. I’ma paying customer who did everything correctly. I’ma cold stone member with points.. I don’t know how I received four coupons but I did and used them properly!!! I will never recommend cold stone to anyone I know… shame on you!!!
Bhushan Sonaje
The staff was nice and helpful, and the service was fast. We found a hair in our ice-cream before trying it, but when we told the staff, they quickly gave us a new one. The place doesn't have much seating, only around 10 to 12 people can sit together. The ice-cream is a bit expensive, but it's good quality. Just keep in mind that there's no free parking – you'll need to park on the roadside (paid) .
iluvgoldens123 _
AMAZING ice cream. I love how many signature flavors they have, and all the different combinations you can get. They have a multitude of flavors to choose from, and loads of toppings to get as a stand-alone or mix and match! It’s cool seeing the staff making your order right in front of you. The staff is very kind and I always leave this establishment satisfied with the service and ice cream. I highly recommend!!The picture I posted alongside this review features my current favorite signature order: Apple Pie A La Cold Stone! I got to add some banana slices to it too. So so so good.
Dejan Mileski
Lines out the doors, ice cream is decent service is fantastic but your concept and steps of service are horrible! I will never come back to this brand. I’m so sorry I love Ice Cream! I refuse to be on the line 30 minutes for one order.Good luck!
Went to go pick up a ice cream cake order I placed last week. Upon arrival and seeing the cake I wasn’t satisfied with how birthday was spelled because it looked so sloppy and unreadable. Some Asian middle aged man came out who I’m assuming is the manager and yelled at me in front of my husband and daughter and kept pulling the cake away saying he was going to refund me when I only kindly asked that the word “birthday” be written on the cake again. That man is extremely nasty and the customer service I received was terrible. I feel so sad for those two young girls working there dealing with such a disgusting human being. Be kinder to people sir. No one was yelling at you. I was asking kindly for my cake to be fixed. Projecting your insecurities or problems on others isn’t welcoming and I am so disappointed and for sure won’t be returning.
Marilyn A.
Went to go pick up a ice cream cake order I placed last week. Upon arrival and seeing the cake I wasn't satisfied with how birthday was spelled because it looked so sloppy and unreadable. Some Asian middle aged man came out who I'm assuming is the manager and yelled at me in front of my husband and daughter and kept pulling the cake away saying he was going to refund me when I only kindly asked that the word "birthday" be written on the cake again. That man is extremely nasty and the customer service I received was terrible. I feel so sad for those two young girls working there dealing with such a disgusting human being. Be kinder to people sir. No one was yelling at you. I was asking kindly for my cake to be fixed. Projecting your insecurities or problems on others isn't welcoming and I am so disappointed and for sure won't be returning.
Violet Soto
Wow! My experience at cold stone was better than I ever could have imagined. To start, it was a rainy day and I decided to go with my three very picky children to the cold stone near our house in Montclair. My kids weren’t very excited because they normally don’t like the flavors at average ice cream shops, however, this was no normal ice cream shop!!! The flavors were amazing and tasteful, made with any addition asked for with no complaints! The biggest highlight of this establishment were the workers, more specifically a worker named Lauren! She was very patient with my children (tended to them with a smile) and was able to keep them entertained well throwing ice creams in the air and catching them! She made jokes and even presented each of my kids with a little sticker along with their ice cream. We ended up enjoying our experience so much we decided to eat in, and invite all of our family to come get ice cream as well. They came, and once again star employee Lauren treated them with the exact AMAZING experience she treated us with! Overall the ice cream alone is enough to make you want to go, however, the cherry on top was Montclair cold stone worker, LAUREN!! If anyone of any authority happens to stumble across this little review please award this young lady for her amazing service and dedication to the job!!
Claudia C Monasterio
Cold Stone has the best Ice Cream in town!
Laura R.
Place can get crowded even on a cold night! Ice cream is good. Kids like it. Tables need to be cleaned off more regularly. The staff seemed tired but were friendly. Wouldn't run back when there are so many other places around.
$8 for a small ice cream cone in a regular sugar cone. What a rip off. FT Place.
Known about this shop since 2006. It's a cool place and I really liked how I was treated when I ordered.
Atmosphere: 5
Food: 5
Service: 5
1/21/24 8:30PMI asked Isabella for a recommendation, because I was indecisive. The chocolate devotion was pretty good. A bit overwhelming. But I enjoyed the brownies bites. I'll probably be back for another recommendation. She had great energy, customer service, and made the atmosphere very welcoming.Ali
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Devotion
There food is good considering there isn’t many locations of them so it’s definitely worth it to go. They have a nice inside sit down area. The staff are really nice and good vibes. The place itself is good and nice interior design. Wish they would have an outdoor seating for the summer but it’s fine.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Banana Oreo Shake, Strawberry Banana Rendezvous, Germanchökolätekäke, Torte, OH Fudge, Apple Pie a La Cold Stone, Chocolate Devotion, Chocolate Ice Cream, Mud Pie Mojo, Surrender to Strawberry, Add a 1 Donation to Bstrong
Mr family and I came here in the afternoon and bought a large family sized tub of birthday cake remix and it wasn’t properly mixed. When the employee realized she needed to add more ice cream after mixing the majority of it, she just added more cake batter on top to fill the container and didn’t bother adding the mix-ins or making sure it was blended together well the rest of the ice cream in the tub. We asked for one additional mix-in (yellow cake) but I were charged for 3 at the register and spent over $33 instead of $27 + the cost of one mix-in. But for what I spent it would have been nice to have a properly mixed tub. This was the second time we came to this location and had plain ice cream added on top of the tub to fill it up. It took more than a minute or two for any of the 3 employees there to acknowledge us which was unusual, but my main issue lies with the lack of control given to my order. Between this location and the one in South Orange, I’d rather take a longer drive to South Orange given I’ve never had any issues with service there.
Atmosphere: 2
Food: 3
Service: 2
Really great
I had four different orders with four different coupons that I placed online.. once I arrived to pick my orders up the owner couldn’t understand why I had four coupons. I explained to him I received the coupons online and it allowed me to use them. He said I wasn’t allowed to do that meanwhile my orders went through perfectly fine. I ordered a ice cream cake for my mom birthday and 4 ice cream cups. He said I can only take two orders. Meanwhile I paid for four. He was trying to negotiate my orders that I already paid for. I told him just give me all my money back I don’t need to be treated this way over a coupon. He walked to the back then walked back up and said I can’t give you a refund because it said your credit card it fraudulent. So now I’m even more pissed now because you have to give me a refund my card is fraudulent but when I made the transaction the card was good. I paid with a major credit card that was very much real. He then told me he have my information he’ll refund me on Monday. Like I was gonna walk out of that store without a refund. Cops were called and refund was given. I will never return here again. It started over four coupons and ended with a fraud card.. shame on you cold stone!!! I don’t deal with fraud and never will. I’ma paying customer who did everything correctly. I’ma cold stone member with points.. I don’t know how I received four coupons but I did and used them properly!!! I will never recommend cold stone to anyone I know… shame on you!!!
The staff was nice and helpful, and the service was fast. We found a hair in our ice-cream before trying it, but when we told the staff, they quickly gave us a new one. The place doesn't have much seating, only around 10 to 12 people can sit together. The ice-cream is a bit expensive, but it's good quality. Just keep in mind that there's no free parking – you'll need to park on the roadside (paid) .
AMAZING ice cream. I love how many signature flavors they have, and all the different combinations you can get. They have a multitude of flavors to choose from, and loads of toppings to get as a stand-alone or mix and match! It’s cool seeing the staff making your order right in front of you. The staff is very kind and I always leave this establishment satisfied with the service and ice cream. I highly recommend!!The picture I posted alongside this review features my current favorite signature order: Apple Pie A La Cold Stone! I got to add some banana slices to it too. So so so good.
Lines out the doors, ice cream is decent service is fantastic but your concept and steps of service are horrible! I will never come back to this brand. I’m so sorry I love Ice Cream! I refuse to be on the line 30 minutes for one order.Good luck!
Restaurantji Recommends
Went to go pick up a ice cream cake order I placed last week. Upon arrival and seeing the cake I wasn’t satisfied with how birthday was spelled because it looked so sloppy and unreadable. Some Asian middle aged man came out who I’m assuming is the manager and yelled at me in front of my husband and daughter and kept pulling the cake away saying he was going to refund me when I only kindly asked that the word “birthday” be written on the cake again. That man is extremely nasty and the customer service I received was terrible. I feel so sad for those two young girls working there dealing with such a disgusting human being. Be kinder to people sir. No one was yelling at you. I was asking kindly for my cake to be fixed. Projecting your insecurities or problems on others isn’t welcoming and I am so disappointed and for sure won’t be returning.
Went to go pick up a ice cream cake order I placed last week. Upon arrival and seeing the cake I wasn't satisfied with how birthday was spelled because it looked so sloppy and unreadable. Some Asian middle aged man came out who I'm assuming is the manager and yelled at me in front of my husband and daughter and kept pulling the cake away saying he was going to refund me when I only kindly asked that the word "birthday" be written on the cake again. That man is extremely nasty and the customer service I received was terrible. I feel so sad for those two young girls working there dealing with such a disgusting human being. Be kinder to people sir. No one was yelling at you. I was asking kindly for my cake to be fixed. Projecting your insecurities or problems on others isn't welcoming and I am so disappointed and for sure won't be returning.
Wow! My experience at cold stone was better than I ever could have imagined. To start, it was a rainy day and I decided to go with my three very picky children to the cold stone near our house in Montclair. My kids weren’t very excited because they normally don’t like the flavors at average ice cream shops, however, this was no normal ice cream shop!!! The flavors were amazing and tasteful, made with any addition asked for with no complaints! The biggest highlight of this establishment were the workers, more specifically a worker named Lauren! She was very patient with my children (tended to them with a smile) and was able to keep them entertained well throwing ice creams in the air and catching them! She made jokes and even presented each of my kids with a little sticker along with their ice cream. We ended up enjoying our experience so much we decided to eat in, and invite all of our family to come get ice cream as well. They came, and once again star employee Lauren treated them with the exact AMAZING experience she treated us with! Overall the ice cream alone is enough to make you want to go, however, the cherry on top was Montclair cold stone worker, LAUREN!! If anyone of any authority happens to stumble across this little review please award this young lady for her amazing service and dedication to the job!!
Cold Stone has the best Ice Cream in town!
Place can get crowded even on a cold night! Ice cream is good. Kids like it. Tables need to be cleaned off more regularly. The staff seemed tired but were friendly. Wouldn't run back when there are so many other places around.