Good food and decent serviceWheelchair accessibility: Ok
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Boneless Wings
Frances Talbott
My husband and I tried BWW for the first time yesterday. We were unaware of the Super Bowl free wing thing at the time. Our waitress was lazy and terrible! She said they were having people order themselves online and that she would do us a courtesy by putting in our appetizer, which she never did, so we decided not to go ahead and get it because we had already ordered online by the time we found out she never put it in. After we ordered, my husband realized that she was putting in orders at other tables, specifically if they were tables full of men! Other waiters were also taking people’s orders. On top of that, it was after we ordered that the individuals next to us inform us about the six free wings per person. I can understand that it would be the customers responsibility to be aware of something like that, but it was really a blow after the lack of care from our waitress. To be fair, I will add that the man who brought our food from the kitchen was really nice and he was also walking around cleaning tables and helping people at various table’s (he was NOT a manager), something the wait staff could have been doing themselves because, at that time, the restaurant was not busy. I will not spend my money again at a restaurant that requires us to put in our own order. In my opinion, that is a very poor choice for a business and just says that the company is to cheap to provide good customer service. It also gives an already lazy employee the excuse to be even lazier.
Mike I
Worst BWW I've ever been to!!! They barely put any sauce on the wings, the staff is incredibly rude and they make you use a qr code for the menu!!! My 81 year old dad asked for a paper menu and the waiter acted like he never heard of one! I see why there's only 3 tables of customers eating on a holiday that most other restaurants have people waiting to get a seat
Atmosphere: 1
Food: 3
Service: 1
Mike S
If I wanted to order from my phone I would do door dash. Got up and left not one person even greeted us. Went Nextdoor to Gardunos and spent double for better service and food.
Andrew Carrion
I dont know how it's possible for a place to go so down hill wings are actually terrible now. dry and crispy beyond
Atmosphere: 1
Food: 1
Service: 2
james tripp
I've been to plenty of BWW's, so I know what to expect. The bartender was super nice and very attentive. Beer was refilled quickly when close to empty. Good conversation and Friendly service. She was amazing. Gotta fault the food though. It was fine, tasted as expected but I order the sampler fairly often and as I said I know what to expect. This sampler platter had some issues, first off it did not have the correct sauces that come with it. The nacho portion was super small and the chicken on it was kind of cold. Also the amount of onion rings seemed lacking as well. If you're going to charge what you do for a sampler, load that thing up! All in all still great service just not meeting standard.
Atmosphere: 5
Food: 3
Service: 5
Michelle Contreras
I picked up some food here on Superbowl Sunday at approximately 4:15pm. There were about 7 or 8 parties waiting for their food. A lady approached the counter and asked the cashier if her order was ready yet and stated she had been waiting for over 30 minutes and that she had placed her order "a long time ago" the cashier (had dark hair was heavy set) was very confrontational with the customer and told her "your not the only one that placed your order, all these people did too etc" the cashier was pretty much yelling at the customer. She had a loud angry tone in her voice. The poor customer wasn't argumentative and was leaving when the cashier yelled "THAT'S WHY YOU DON'T ORDER WINGS ON SUPERBOWL!" before storming to the back. I was shocked as many of the other customers seemed. This cashier seemed very overwhelmed, aggressive and provided very poor service to this customer. I had also overheard that the cashier had given her misinformation about her order. Then issued a refund or something when she didn't want a refund or something. I didn't hear the full story. However I think this rep misrepresented this BWW location.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: French Fries, Boneless Wings, Hot, Buffalo, Wings
Lisa Woods
I ordered takeout. I requested the carrots and celery sticks and didn’t get any. We also requested the bleu cheese and didn’t get that either. The wings were delicious and the staff friendly.
Food: 5
Service: 2
David Julian
One of the worst places to have take out! Missing my side that goes with my main course, missing my dessert that I paid for, and just above all the worst take out management you can ever see! Look at my fries where is it? Where’s my overpriced dessert I paid for? No where! Like this place’s hospitality! Whos check my food to make sure everything is there! Oh no one!
Atmosphere: 2
Food: 2
Service: 1
Myron Smith
Workers standing around just talking and I seemed invisible to them, they never even welcomed me or asked if I've been helped.
Unfortunately Google doesn't let you add a second review under one account. So in order to truly express my dissatisfaction I had to use another. I spent just about $100 on 01/29/2024 ordered tenders, a kid's meal, first, and about 45 traditional wings. 1st I did not receive all wings, was shorted five. 2nd my flavors on the wings were not as I asked. 3rd I only asked for 10 wings to be well done, ONLY 10.... The WHOLE ORDER, tenders, wings, fries, wedges, were DRY, OVER COOKED, and NOT WORTH $100!!!!
Atmosphere: 2
Food: 1
Service: 2
Kathy Bryant
Room was too cold.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: French Fries
Stylus Penn
Service was a little distracted it seemed, not very attentive but good was excellent.
Good food and decent serviceWheelchair accessibility: Ok
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Boneless Wings
My husband and I tried BWW for the first time yesterday. We were unaware of the Super Bowl free wing thing at the time. Our waitress was lazy and terrible! She said they were having people order themselves online and that she would do us a courtesy by putting in our appetizer, which she never did, so we decided not to go ahead and get it because we had already ordered online by the time we found out she never put it in. After we ordered, my husband realized that she was putting in orders at other tables, specifically if they were tables full of men! Other waiters were also taking people’s orders. On top of that, it was after we ordered that the individuals next to us inform us about the six free wings per person. I can understand that it would be the customers responsibility to be aware of something like that, but it was really a blow after the lack of care from our waitress. To be fair, I will add that the man who brought our food from the kitchen was really nice and he was also walking around cleaning tables and helping people at various table’s (he was NOT a manager), something the wait staff could have been doing themselves because, at that time, the restaurant was not busy. I will not spend my money again at a restaurant that requires us to put in our own order. In my opinion, that is a very poor choice for a business and just says that the company is to cheap to provide good customer service. It also gives an already lazy employee the excuse to be even lazier.
Worst BWW I've ever been to!!! They barely put any sauce on the wings, the staff is incredibly rude and they make you use a qr code for the menu!!! My 81 year old dad asked for a paper menu and the waiter acted like he never heard of one! I see why there's only 3 tables of customers eating on a holiday that most other restaurants have people waiting to get a seat
Atmosphere: 1
Food: 3
Service: 1
If I wanted to order from my phone I would do door dash. Got up and left not one person even greeted us. Went Nextdoor to Gardunos and spent double for better service and food.
I dont know how it's possible for a place to go so down hill wings are actually terrible now. dry and crispy beyond
Atmosphere: 1
Food: 1
Service: 2
I've been to plenty of BWW's, so I know what to expect. The bartender was super nice and very attentive. Beer was refilled quickly when close to empty. Good conversation and Friendly service. She was amazing. Gotta fault the food though. It was fine, tasted as expected but I order the sampler fairly often and as I said I know what to expect. This sampler platter had some issues, first off it did not have the correct sauces that come with it. The nacho portion was super small and the chicken on it was kind of cold. Also the amount of onion rings seemed lacking as well. If you're going to charge what you do for a sampler, load that thing up! All in all still great service just not meeting standard.
Atmosphere: 5
Food: 3
Service: 5
I picked up some food here on Superbowl Sunday at approximately 4:15pm. There were about 7 or 8 parties waiting for their food. A lady approached the counter and asked the cashier if her order was ready yet and stated she had been waiting for over 30 minutes and that she had placed her order "a long time ago" the cashier (had dark hair was heavy set) was very confrontational with the customer and told her "your not the only one that placed your order, all these people did too etc" the cashier was pretty much yelling at the customer. She had a loud angry tone in her voice. The poor customer wasn't argumentative and was leaving when the cashier yelled "THAT'S WHY YOU DON'T ORDER WINGS ON SUPERBOWL!" before storming to the back. I was shocked as many of the other customers seemed. This cashier seemed very overwhelmed, aggressive and provided very poor service to this customer. I had also overheard that the cashier had given her misinformation about her order. Then issued a refund or something when she didn't want a refund or something. I didn't hear the full story. However I think this rep misrepresented this BWW location.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: French Fries, Boneless Wings, Hot, Buffalo, Wings
I ordered takeout. I requested the carrots and celery sticks and didn’t get any. We also requested the bleu cheese and didn’t get that either. The wings were delicious and the staff friendly.
Food: 5
Service: 2
One of the worst places to have take out! Missing my side that goes with my main course, missing my dessert that I paid for, and just above all the worst take out management you can ever see! Look at my fries where is it? Where’s my overpriced dessert I paid for? No where! Like this place’s hospitality! Whos check my food to make sure everything is there! Oh no one!
Atmosphere: 2
Food: 2
Service: 1
Workers standing around just talking and I seemed invisible to them, they never even welcomed me or asked if I've been helped.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Unfortunately Google doesn't let you add a second review under one account. So in order to truly express my dissatisfaction I had to use another. I spent just about $100 on 01/29/2024 ordered tenders, a kid's meal, first, and about 45 traditional wings. 1st I did not receive all wings, was shorted five. 2nd my flavors on the wings were not as I asked. 3rd I only asked for 10 wings to be well done, ONLY 10.... The WHOLE ORDER, tenders, wings, fries, wedges, were DRY, OVER COOKED, and NOT WORTH $100!!!!
Atmosphere: 2
Food: 1
Service: 2
Room was too cold.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: French Fries
Service was a little distracted it seemed, not very attentive but good was excellent.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Boneless Wings, Buffalo, Wings
Edit: Changed from 1 star to 5 stars as one of the managers, Benjamin, went above and beyond to fix the situation. Will go back because of
Service: 5
Been waiting for an hour to pick up my to go order that was supposed to be ready. This place sucks at service.
Service: 1