7500 Menaul Blvd NE, Albuquerque
Not sure about the food waited an hour never brought out food from serving counter. Watched three other couples leave from lack of service too.
Went to eat at this IHop for dinner tonight because we were craving pancakes. Took over 15-20 minutes to have our order taken. After 45 minutes we left because our food was still not delivered! We could see it sitting up on the service counter! Knew it would be cold and wasn’t worth it. Waitress was kind but a bit scattered! Think she might have been the only waitress tonight but the restaurant was NOT busy. Can’t comment on the food because we never got it. We just left. We knew we would have to send back cold food.Will probably never return! Good luck to the staff and anyone going to this restaurant when the ER/UC opens up next door in a couple months!The tables that had been used never got bused in the time we were there! Over an hour and dirty dishes just sat there on the tables. Not very appealing!
Our experience at first wasn't the greatest but Tony the manager turned that around real quick ! Great Job
The staff always treat me well. Food was
The waitress was horrible! Besides her VERY unprofessional appearance and attitude, she spoke so quietly we had to keep asking her to repeat herself and every time she would roll her eyes followed by a "ugh" sigh. Any questions we had her response was that she didn't know and no offer to find out. The eggs were undercooked and cold, no syrup or butter provided. The bill was 2x what it should have been and when I called her out on it and showed her on my phone IHOP advertised "the Rooty Tooty is back for $7" she told me she "didn't know anything about that and it's probably just a online thing". I am not one to bash on waitresses, my daughter is a waitress and I hear ALL the stories both good and bad so believe me when I say it takes a lot for me to voice my opinion that this waitress should find another job!
Not great at all 1
Just went into the IHOP. We could not find an employee to seat us. We asked the cook that was in a booth on his phone if there was someone to help us.He said yes and did not look up from his phone. Sort of pointed at the other side of the store so mu his and walked over and there was no one.
9/10 stars , food was fantastic, and delivered in a very friendly, efficient manner. We got our food in under 15 minutes despite a big wait! Very impressed with our server and service.
My friend is training as a physician's assistant and is in a particularly tough rotation. I ordered her breakfast a few days ago for delivery. Everything was perfect, but unfortunately her pancakes came without the cream cheese frosting. She jokingly called the next morning and told them she was bummed out about it. The manager had her stop by and not only gave her a container of the cream cheese frosting, he remade the entire meal for her for free! Amazing customer service and this is now my favorite restaurant in Albuquerque, just ahead of Campo at Los Poblanos. Thanks IHOP, you made this guy and my PA friend very happy.
Every time I visit it is between 5:00 and 8:00 p.m. and there is typically only one waitress. She is sweet as can be but always seems overwhelmed. She definitely needs
I had breakfast with my grandparents and the experience was AWESOME! Valarie was attentive and polite. We will be back. We want Valarie again.
I hadn't had IHOP in years and took my family. Everyone enjoyed the meal. The service was excellent and the food was hot and fresh.
I really enjoy the food, but I really miss the French toasted cinnamon roll! The service is kinda iffy sometimes, but you do get served eventually. I know it's a simple thing, but get the scrambled eggs. They put butter in there and it's so good!
Went in about 5am to grab some food, we were left waiting to be seated for more than 10 minutes with waitresses walking past us and a cook who could visibly see us and blatantly ignoring us (not even busy as we were the only customers at this time), why advertise 24/7 if you're not gonna serve anyone? ??
This is the closest IHOP to our home and every time we gone we have received exceptional service from the staff. Everyone from the manager and staff work as a team in an effective and efficient manner. The place is kept clean and wiped after each customer. Restrooms are big and spacious. The food is warmth when arrived and made fresh when you order. FYI watch out with the sweets they do fill up the pancakes and desserts with lots of sugar. Our server was Jasmine and she stayed on top of our order and checked on us a couple of times to ensure our needs were met. She definitely exemplifies exceptional customer service.
7500 Menaul Blvd NE, Albuquerque, NM 87110