1610 Lake Las Vegas Pkwy, Henderson
The Hilton at Lake Las Vegas was amazing! I stayed here a couple of months ago and the service was incredible. The staff was very friendly and accommodating to any and all of our needs, and they handled social distancing very well as anyone that was not a hotel guest or employee could not enter the premise. The area around the hotel was beautiful, with the lake being a 1 minute walk away from the hotel. We went to the bar and they offered a variety of options to eat. We went with the pizza and charcuterie board which were delicious! The view in our hotel room was spectacular, would definitely stay again!
Stayed at the Hilton about a month ago for work and it is such a beautiful property! The hotel staff was just wonderful from the very beginning and very helpful answering any questions we had. The location is stunning and so remote it doesn't even feel like you're in Las Vegas. Perfect for a little getaway or a staycation away from the city. At the moment not much is open due to the quarantine but it's pleasant to walk around and there are some hiking/walking trails around the area. Only the lobby lounge was open when we checked in but the bartender offered us such exceptional service I was impressed! We ordered a bottle of red wine, charcuterie board and pizza! So yummy! Would love to come back in the future once everything is open again!
Wonderful experience even though things are very slow know. Management and Staff were amazingly friendly and helpful. Like hospitality used to be 25 years ago. Truly a wonderful guest experience...thank you.
Almost a 5 star , I just wish more stores at the village were available and village casino was open. The rooms were great and the scenery was amazing. Overall excellent experience and great location. Every staff member was very polite and helpful!
I loved it. One of the best hotels I've ever been. Easy check-in and parking. the resturants are very good and the view was nice. The breakfast was yummy and prices are reasonable.
We stayed 4 nights in a suite. The room is nice, the bed was comfortable but the DOG! One of the rooms near ours had a dog that was locked in a bathroom and it whined and banged on the door all night every night. We complained to Guest services but they told us that they have a “no pet policy”! However, the dog just kept on whining and banging. Finally, at 5:30am on the last morning, I called the guest service person and begged and pleaded for them to investigate it and find the poor dog. They found it! Quite at last, three hours of restful sleep for the entire four day stay.
Banquet food was a bit inconsistent but nobody starved. Loved the on-site grocery store with regular hometown prices even on beer, wine, and liquor. Room was outstanding with great mattress.
Wonderful place. I surprised him by staying there. I got the suit plus the spa for him. We did the couple massage together and loved it plus we got champagne. After our massage. We got the lake view which was absolutely beautiful and peaceful. I will be going back when the summer it's. But before we got our room we did jet skies with his friends before we got our. It was the perfect day. And he loved his surprise. Thank you to the staff.
The hotel was formally a Ritz Carlton and the location is amazing, it backs up to Lake Las Vegas and the buildings are designed to make it look like your in Italy. The value was great, the employees and customer service was great. However Hilton needs to put some money into this hotel and it will be really nice. A fair amount of wear and tear as its showing some signs of neglect. The bed was comfortable and we would come back again.
The grounds are beautiful, the staff is friendly, the room was clean...but other than that...I would not choose to stay here again. I will be staying at the Westin. The hotel is like a maze-it's hard to find your way around. It needs some updating (all the sconces on the wall were falling off), our shower didn't work & we had to call maintenance to fix it, and then when we were checking out-they charged us for valet parking , which we never used. If they paid as much attention to the inside of the hotel as they do to the grounds it would be a great place to stay (I still don't know how they will fix the maze!)
Former Ritz Carlton..they would probably roll over if they came in now. Was at one time a very nice place when I stayed for a work event then. Dated suite overlooking lake on bridge. Comfortable and large enough, just dated. NO MICROWAVE, small TV's, great bath and a half. Coffee tastes like sewage...bring your own pods or instant. Garden area smalls of urine. There is a starbucks incorporated into the gift shop. Staff was pretty friendly and prompt. Valet is an additional $20 per night. If you stay on the bridge be prepared to walk a good distance each way. Pool "seasonal" and thus not open until after March 1st. Although you look at your balcony and see the Westin guests enjoying the pool, spa and fireplace by their pool. It is a good place to get away from Vegas and enjoy some quiet, but the pool being down was a big deterrent for us.
Stopped by to visit a coworker, review some work, and grab a bite.
I’m not the person who typically writes reviews, and am usually weary of those who do, but I need to say that in years of business travel I had the worst experience of all at this location. I’ll save the mind numbing details but need to communicate that you cannot expect the typical treatment which you might expect with a location bearing the Hilton name. Amazing property and location, pictures don’t even do it justice, but know that this location is lead by manager and staff who do not live up to Hilton ideals.
First stay/off season : Pro- Beautiful resort, friendly staff, valet was quick, self parking easy and nearby, engineers are prompt Con- shower took 20 minutes to heat up, some areas smell like sewage, toilet in room kept clogging after very flush, customer service rep would just say, "I'm so sorry" but didn't feel genuine , pillows are hard, bed was very firm
Ashley took care of us from booking and check-in until our check-out. She made it the most unbelievable time for my Wife and I to celebrate our 10 year anniversary of the beginning of our relationship. Our room was beautiful, huge, and had the most amazing view overhanging the lake. The Sunday brunch was one of the best meals we have ever enjoyed. Ashley made us feel so welcome and cared for. It was honestly the best we have been taken care of customer service wise in our 10 year relationship. Thank You Ashley!
This property is absolutely beautiful. The service levels need to be improved - particularly at the front desk. Hhons Diamond complimentary breakfast now charges for eggs to be prepared off the buffet. This is a little odd.
Brilliant hotel. Lovely rooms. Ideal if you have been doing national parks and want to spend one night near Hover Dam before flying home. Lots of restaurant choices and you can rent a boat on the lake.
Not only is this resort complex stunningly beautiful, the staff are overly helpful, fun to be around and made our stay the best. Special shout out to Joy at the front desk who made us feel like royalty.
Beautiful property. Came here to celebrate our anniversary as a staycation. We booked a king suite and LOVED every aspect of it. We had a balcony with our room and enjoyed gorgeous views of the lake and the mountains around us. Very quiet area with a garden and fire pit. Local shops and eateries in the village are a perfect addition to the location.
I really liked this place. Really cool location and everyone that worked there was nice. I had dinner at the restaurant and the burger was awesome. I would definitely go back.
Amazing place to stay and to play again and again! Feels like you are in Italy.
This particular Hilton has a problem with pushing the less significant with reservations out so they can book people with more money. The event we attended was still allowed to use one of their annexed venues, we shared it with mice, a broken escalator and floors that were literally crumbling under our feet.
I don't even know where to start. We were headed out to Henderson to visit our grandkids and needed a dog friendly hotel. A friend o mine has an RCI timeshare account so she hooked us up for a 4 night stay at $249.???!!! Including a one time 35 pet fee. I could not pass this deal up, so we booked and paid for the room. Unfortunately our house water heater decided to blow up so our visit was delayed one day. When we arrived on Sunday I was told my reservation was CANCELED because I failed to alert them I was checking in a day late. (Remember we have already paid for our stay so I guess if you have the misfortune of arriving a day late , you will be more than a dollar short) Another clerk managed to "find us a room" The room was run down, had a weird smell and chewed up furniture but I've never been in a pet friendly room , so maybe this is what they are like; I can't say. It did open out to a pet relief area which, unfortunately was more swamp than grass but we were just relieved to have a bed to sleep in. We ordered room service twice during our stay and that cost 175!!!! The first time was a burger and pizza and I think a sandwich. The pizza was okay but the burger was burned black and as hard as a hockey puck. Not wanting my grandson to chip a tooth I gave him pizza instead. The next morning we got breakfast and it was inedible. There was a hair !!! on the toast tray and the egg whites were clear and slimy in some spots My granddaughter asked me why her eggs were bouncy and I was at a loss for words I don't recall ever having been served a meal that made me want to puke on sight. ( i did end up taking 3 bites out of some "corned beef hash"-read crunchy potatoes and rubber mystery meat) On the upside the coffee and OJ were very good. The village is listless and half dead with few open shops/eateries. but the grounds are gorgeous and we appreciated all the hard work that is obviously being made to keep it up. We thought it would be a shame if this place went under. At one point my husband wandered over to the bar and got a shot at the cost of $15. Thankfully he didn't choke on the price and lose even one precious drop of that liquid gold. We ended up leaving a day early because there was a severe storm system coming in with possible road closures and we did not want to get caught up in that mess. When we checked out we were APPALLED to learn there was an extra $80 per day fee we were being charged for the dog /spa. They did graciously state they would honor the RCI pet fee if I could provide itemization. I pulled out the RCI confirmation but somehow I already knew, they already knew the statement would not be itemized. After all I'm not the first to book through a TS. So, all in all, we paid 627. for a 2 1/2 day stay. If that is not a total rip off than I don't know what is. And let me just mention, I don't mind paying $$$ for great service. In fact, we fly first class every year on vacation. And we do it because, who doesn't love being pampered? Our stay at this price was a bust both in experience and wallet. Hold onto your cash folks and spend it somewhere where it will count.
A little older property, but we'll maintained. The out of the way location is what we love about this hotel. Usually not overcrowded, so you can lounge at the pool and read, take a stroll in the evening, through the desert or in the square, etc.
Such a beautiful place to just walk around, enjoy a meal, a Margarita, or ?, in one of their restaurants there...Great for taking pictures & such... ( Too bad their casino is closed!).. We really looked forward to going there!... . But nice place to go & take your family,( even your dog!).. Enjoy Lake Las Vegas folks... You'll have a memorable day......( & great picture's!)...There were even people there taking pictures from a wedding party!...
I recently went to this Hilton for a work conference. The place is actually an old Four Seasons resort, so you can tell that at one time it was a pretty grand place to stay. Ever, it's more of a dilapidated four seasons that gets no love. There isn't even enough love to do necessary renovations or turn on the water fountain in the front. I hit a couple snags with my service during my stay here. After the first night stay, I put out the card to have my room cleaned. I noted around lunchtime that the room wasn't cleaned and the cleaning staff was all gone in our hallway. I asked the front desk if I could please have my room serviced. They said that it would be completed soon. I attended the conference all day and went back to the room late afternoon to relax in my room and freshen up. I noticed that my room was not cleaned, so I called the front desk. They said it would be done a second time. I was very patient and calm with my request. As I was walking to the elevator, I noted that the front desk staff called the service staff and yelled at them over the walkie-talkie to clean my room because "I was very mad." I let the gentleman know that I did not act like that and I apologized for the gal yelling at him loudly. It's pretty low class to yell at your coworkers, especially service staff like that. No one deserves that. Next, it occurred to me that I was paying a resort fee for a free drink ticket, admissions to the amenities on site, and two bottles of water. I went to the front desk to ask for my free drink ticket. You are given one per day. The gal at the front desk was very nice but told me that I was paying "a reduced resort fee" and wasn't supposed to get one, but would give me one anyway. I didn't get it because I was in a block rate with the hotel; but seriously, don't make me feel like I have to beg for a drink ticket. After that, I went over to the spa to see if I could book an appointment for one of the days that I would be there. The gal at the front desk was leaving a message and made me stand there while she made a few confirmation calls for appointments. When she was done making a few calls, I just kindly asked her the hours of operation and if any appointments were available. She did not know the hours, and the spa and gym are open only until about 5 or 6 PM. Doesn't sound like they really accommodate two people who are attending conferences. Moving on, I went to lunch during the conference and the few restaurants left around the hotel in Lake Las Vegas were swamped and a line was out the door. Think this is due to the fact that most of the shops are empty and there are very few restaurants to choose from. When we did get service at the Pub, the wait was horrible. We all waited close to a hour for a very small order. When we asked about our food, we were met with attitude. It's unfortunate that the options are limited, because when you're at the hotel, you're very far from civilization (or at least a 30 minute uber ride). On one of the days, I tried to get a seat at the hotel restaurant. There was a couple in front of me looking at a menu and the hostess was just standing there waiting for them to look at it to decide if they wanted to eat there. I stood there for 10 minutes waiting for a table (I started tracking time after 5 minutes), and was not served. There were a plethora of empty tables. I asked if I could just get a seat; and the gal told me they were booked with reservations. I went over to the gift shop instead and bought some food and went to my room. The gift shop gals were very nice and helpful. Order over priced room service; they forget my coffee. The coffee in the room tastes like something that resembles nuclear waste. If you do have to attend a conference here; I get it. But please do not think that this is any sort of resort or a place that you would want to spend anything longer than a three day conference. However, in terms of service, I do have to kno
My husband has to travel weekly for work and every time I hear he has to go to Henderson I always join him. This is one of my favorite hotels by far. I love the hotel decor, the friendly and helpful staff and the view is to die for! There are many restaurants, stores and a mini grocery store located in the little village on site. If you have not gotten a chance to stay here, I would highly recommend it. Lots of water sports activities you can rent or partake in.
Hotel and staff are very nice. Rooms are comfortable. On the property are restaurants, little grocery store, water rentals, some entertainment on the right nights and a nice size pool...once you get here you really so not need to leave unless you want to gamble. The photo is the view from my room.
I have to say I am a fan. It's somewhat dated in design, but the design is so well done that it has stood the test of time. I read some reviewers said the hotel feels haunted at night and I attribute that to its Tuscan/Neoclassical style and interior hallways that are somewhat reminiscent to that of The Shining. The property itself is gorgeous and rather well maintained. Lake Las Vegas is beautiful and the Hilton is the gem within the complex. As of writing this review the casino in the complex is closed and is used for private gatherings. The Hilton has done a good job of operating this hotel and I was very well taken care of even given some of the missteps that took place including a faulty toilet that had to be repaired on three occasions (I was there for nine days) and also had some wonky housekeeping service. The toilet we should not talk about... but the Hilton's 'Engineer' (he even wore nautical symbolism to express this title -- I love it) as he called himself said that kids often throw cars into the toilets and they have to be removed and serviced. I got a room's toilet that needed service on three different occasions and my friend the 'Engineer' was always a great sport and perpetually was smiling. The cleaning service was pretty great. I loved the speed and efficiency. The only thing was a few bad apples after nine days here... one there the wet toilet brush on the carpet to my horror. And room service was not consistent from person to person... but they were all super friendly. I enjoyed everything about the food at the facility and the bartenders (all female) were nothing short of amazing after helping feed me for nine days!!!
Reserved hotel with lake view. Checked in and was not told it was extra for breakfast. Received a room with garden view, dirty sink and bath tub. Front desk stated garden view was considered the same as garden view. After getting our new room we called to ask about breakfast. Found out it was $18 extra. Asked if we could get a voucher for breakfast due to our check in issues. They said we already received "credit" for check in issue. Room and view was nice, considered 3 stars, but bed was not very comfortable and the TV was poor with messed up picture. Pool was old and looked dirty along the walls. Do not recommend this place.
Gorgeous arrival at this location, lots of self parking and spacious entrance rooms. There's a weird smell here that's all I noticed. The lobby bar is nice and the seating outside is great, looking towards the lake. What I most love is the village behind the hotel. Worth a visit!!!
My favorite thing about this place is how not like typical Las Vegas it is! It's quiet, peaceful and beautiful! Great customer service. It feels like an old European hotel. Both times I stayed here it was in September; not sure if it gets busy at other times of the year. Nice pool and hot tub. The breakfast was wonderful!!!
Do not bother staying at the hotel, the staff is the worst I have experienced in any of my travels, I have stayed at plenty of Hotels and this is the worst I have experienced. The FD supervisor Stacy Houston was in meetings all day and unreachable. Unhelpful staff
This property is beautiful and is just 20 minutes outside of Vegas. The full breakfast buffet will not disappoint! The staff was helpful and very kind when we couldn’t find our way to the pool. Will definitely return to the property when we want the beauty of Nevada without the Vegas vibes.
Came to Lake Las Vegas for business and pleasure and the Hilton was the place to stay.. The staff was polite and professional and we had a great time relaxing at the pool each day and well as being able to go to the strip for shows or to Lake Mead for boating. Only 20 minutes from each place. An excellent location and great value.
This hotel was so clean, the staff was amazing, and the quiet was resounding. I enjoyed my stay so much. I regret there was a community concert until almost 2 in the morning, so that could have been different, but that is not the hotel's fault. Thank you.
I would love to say we had an amazing time at the Hilton. Sadly I never got past the rude, pushy reservation dept after I rang for more info. And she informed me that her best deal was $147 per night plus $30 a day resort fee? For what? We got an Airbnb next door and paid $90 a night with no daily resort fee. We had a kitchen, living room, 3 nice beds, pool access, gym and laundry. I guess I'm thankful the Hilton reservations was rude and unprofessional. I would have missed this amazing deal.
Horrific experience! The raw sewage smell when you walk through the front door explains it all! It’s a great location but that’s where it ends! Definitely a decline from our last stay here. Will never return!
It was a beautiful resort and the pool was very big and kid friendly so no casinos! But the hotel is very long so it takes you a very long time to get from the elevator to your room if your on the opposite side of the hotel. The rooms were very big and had great view of lake Las Vegas
I thought the hotel itself was nice enough, and I appreciated the shuttle service to the strip. However, the little town/shops next door are a ghost town. The Casino was shut down (I had no idea going into it). The shops that were open were mainly just restaurants. I feel like this place had potential and it's just run out. If you want a quiet place away from the strip, and I mean QUIET, this is great. But if you're looking for an atmosphere with still a few things to do it's likely a bit disappointing.
1610 Lake Las Vegas Pkwy, Henderson, NV 89011