25 mins away from Strip. No casino onsite. Website indicated indoor pool- there is none. Pool was closed for the season. Hotel layout was a little confusing for me-- our room was on 2nd floor and accessible by designated elevator. Would have helped if front desk provided a map during check in. We requested extra towels, which never came. Rooms could probably use an update. USB connection/charging was available only on one side of the bed. Cafe service was much better though.
Service: 3
barry thomas
I checked into my room, and for the first time ever, the room was dirty there was trash on the floor. It was shocking honestly as someone who has traveled the world staying at Hilton.I’ve been called the desk ask someone to bring a vacuum cleaner… That was 10 hours ago, and nothing happened. I hope other customers have a far cleaner room.
Service: 2
Jaideep Sivia
Worst service everDidn’t even listen to our concernsWe flew from canada and The hotel cancelled our reservation as they couldn’t reach us via phone as per the staff. They didn’t even bothered to email us.When we got there after our long flight at midnight they told us that they cancelled our reservation as they were unable to reach us. What is the point of making online reservation. We were not able to find any hotel at that time and had to sleep in our car. Front desk was so rude, no generosity, did not cared to help us. Terrible service.What is the point of booking advance online if the hotel had to cancel reservation.
Service: 1
Angela Moss
I give this hotel a five star rating for multiple reasons! From the welcoming and accommodating staff to room service to the beautiful grounds. The rooms was very spacious, clean and comforting. I couldn’t have had a more pleasant stay. The village with the restaurants and shopping was just perfect. I will definitely stay here again when I visit Vegas.Nearby activities: There are so many restaurants, there’s a nail salon, a couple of amazing boutiques. The marina was beautiful.Safety: I walked throughout the village at all hours and felt very safe.Walkability: You never have to leave this hotel and village. Everything is within walking distance.
Service: 5
Allan London
Off the strip location, tucked away by Lake Las Vegas with stellar views. Bit of a maze to navigate though and there was a slight elevator issue but otherwise my stay was pretty good. Food was amazing from breakfast to dessert. Staff was super friendly and the property is well kept.
Service: 4
Benjamin Leslie
Stayed 2 nights. Hotel was nice, but being a Hilton I had higher expectations, particularly with the elevator situation.Pros: Room was nice and clean. Shower was great. In room coffee and tea was good. Staff was helpful and friendly. Free self parking. Bell service. Good places to eat just outside in the village (we didn't try any restaurants at the hotel). Everything except what I list below was very good.Cons: The elevator on the side of the hotel by our room was broken/malfunctioning. Sometimes it wouldn't ever come, and if it did it wouldn't take you anywhere. They have a sign posted saying "don't hold elevator door, it will cause elevator to stop working" This is kind of a big deal and had a huge impact on many people trying to get to/from their rooms, even having guests taking the service elevator. The pool had no towels and during the 30-45 minutes we were at the pool no one came to bring more. The hot tub is closed. (It had a sign posted but I didn't go read it). Outlets in the room were not convenient.
Lisa Smith
Bedbugs!Stay clear of this outdated hotel! We showed up late (1 am) and had to call for someone to check us in. The bed had several hairs in it and the sheets weren't tucked in. I should have gone with my gut and left, but 1am at this hotel far from any real alternatives, we stayed.Asked for a bed refresh in the morning and figured things would be good. Next morning I have a ton of bites and find a bed bug on the pillow!Bedbugs aside, this room was dingy, outdated, not fresh. The resort was empty, hallway smelled of sewage. At least they refunded us without hassle. Couldn't offer us a room saying it was full. Didn't want one anyways, so that's fine.Stay somewhere else.
Service: 3
Chaminda Gunaratne
Amazing customer service, the valet(I am sorry I didn’t ask for your name) but he was working Saturday night around 7ish and Patricia at around midnight. They were so helpful and accommodating. Patricia even got me a coke and a little snack when i asked if there was another option close by because the vending machine is down. Please give these amazing employees a raise!
Service: 5
clay christiansen (pac12utefan)
This property is in desperate need of updates. Light fixtures have mismatched/missing light bulbs. There is a “ghost town” type feeling at this once amazing hotel.The layout of the hotel is strange. Brighten the property up with some fresh paint and new fixtures.
Service: 4
blair pickit
Gross, gross, gross, toilet wand in the hallway. Dirty rooms. Elevator in the self parking garage looks and feels like it's 2 loads away from killing some one. Front desk attendants aren't knowledgeable aren't kind or nice. Checked into my room took one look around and checked right back out. I suggest you book elsewhere. The motels are cleaner than here.
The staff was great! The room was very nice! I had breakfast, lunch and dinner here and the food was good. I would recommend this location to anyone who is looking for a nice place to stay at in the Lake Las Vegas area.
Service: 5
Stephanie MacCready
We stayed here for the second time. Both times excellent staff. Our room AC was excellent. We had food from the Hilton restaurant 3 times this trip. Twice it was 5 star. Only reason I wouldn't give 5 stars for the third time was I like my wings well done. Food was much better than anything we got at the village restaurants ( we only did take out at the village restaurants)
Service: 5
Rob
Much like the other reviews, one of our two rooms had very weak A/C. But we were fortunate to have adjoining rooms and could let the "cool" room help aerate the other. For reference, it was an unusually temperate day for September with cloudy and 80 degree weather. The other room would have been unbearable in typical late summer weather.The staff was very friendly and helpful and the location is great. Very pretty property, but it could definitely benefit from some maintenance. In addition to the weak A/C, some of the furniture is pretty battered and the public areas such as the hallways are worn and tired.Hope Hilton decides to spend some $ to help bring the resort up to the level it deserves.
Service: 5
Catelijne Lieshout
Het hotel ligt op een mooie plek aan lake Las Vegas maar voor een hotel wat net 10 jaar oud is ziet het er al best afgeleefd uit wat jammer is. Als je kiest voor zelf parkeren in de parkeergarage moet je een behoorlijk stuk lopen naar de lobby en wordt niet goed aangegeven waar deze is. Onze kamer was netjes en schoon, de douche liet wat te wensen over, de douchekop was verkalkt waardoor er niet uit alle openingen water kwam. Ook hangt deze vrij laag waardoor het voor mijn man, die 1.93 m is lastig was onder de douche te staan. Als je net als wij op doorreis bent en één nacht hier verblijft is dit verder allemaal prima en we waren verder tevreden.Food & drinks: Als je ervoor kiest te eten in de restaurants die op het terrein liggen, let dan op dat dit duurder is dan op de meeste plekken buiten het resort.
Service: 3
Justina Sanford
We arrived late in the evening after a 3-hour drive and hiking all day. It was also the end of my mother’s 80th birthday celebration.Pros: lobby is nice and lotions and shampoos smell lovely. The gentleman that checked us in was friendly.Cons: ice maker was out. We called to have some ice brought to the room and they told my 80 yo mom she could walk to the bar to get ice. There were only 2 wash cloths but 4 people booked in the room. No hot water for a shower the night we arrived (seemed to work in the morning). Hair dryer was filthy. One sink was not draining. Refrigerator was off. Mentioned nicely that the room really needed some maintenance at check-out and listed all the above (an attempt to prevent this review). No apology but at least wrote it down to have it looked at.Disappointing experience from Hilton brand hotels.
25 mins away from Strip. No casino onsite. Website indicated indoor pool- there is none. Pool was closed for the season. Hotel layout was a little confusing for me-- our room was on 2nd floor and accessible by designated elevator. Would have helped if front desk provided a map during check in. We requested extra towels, which never came. Rooms could probably use an update. USB connection/charging was available only on one side of the bed. Cafe service was much better though.
Service: 3
I checked into my room, and for the first time ever, the room was dirty there was trash on the floor. It was shocking honestly as someone who has traveled the world staying at Hilton.I’ve been called the desk ask someone to bring a vacuum cleaner… That was 10 hours ago, and nothing happened. I hope other customers have a far cleaner room.
Service: 2
Worst service everDidn’t even listen to our concernsWe flew from canada and The hotel cancelled our reservation as they couldn’t reach us via phone as per the staff. They didn’t even bothered to email us.When we got there after our long flight at midnight they told us that they cancelled our reservation as they were unable to reach us. What is the point of making online reservation. We were not able to find any hotel at that time and had to sleep in our car. Front desk was so rude, no generosity, did not cared to help us. Terrible service.What is the point of booking advance online if the hotel had to cancel reservation.
Service: 1
I give this hotel a five star rating for multiple reasons! From the welcoming and accommodating staff to room service to the beautiful grounds. The rooms was very spacious, clean and comforting. I couldn’t have had a more pleasant stay. The village with the restaurants and shopping was just perfect. I will definitely stay here again when I visit Vegas.Nearby activities: There are so many restaurants, there’s a nail salon, a couple of amazing boutiques. The marina was beautiful.Safety: I walked throughout the village at all hours and felt very safe.Walkability: You never have to leave this hotel and village. Everything is within walking distance.
Service: 5
Off the strip location, tucked away by Lake Las Vegas with stellar views. Bit of a maze to navigate though and there was a slight elevator issue but otherwise my stay was pretty good. Food was amazing from breakfast to dessert. Staff was super friendly and the property is well kept.
Service: 4
Stayed 2 nights. Hotel was nice, but being a Hilton I had higher expectations, particularly with the elevator situation.Pros: Room was nice and clean. Shower was great. In room coffee and tea was good. Staff was helpful and friendly. Free self parking. Bell service. Good places to eat just outside in the village (we didn't try any restaurants at the hotel). Everything except what I list below was very good.Cons: The elevator on the side of the hotel by our room was broken/malfunctioning. Sometimes it wouldn't ever come, and if it did it wouldn't take you anywhere. They have a sign posted saying "don't hold elevator door, it will cause elevator to stop working" This is kind of a big deal and had a huge impact on many people trying to get to/from their rooms, even having guests taking the service elevator. The pool had no towels and during the 30-45 minutes we were at the pool no one came to bring more. The hot tub is closed. (It had a sign posted but I didn't go read it). Outlets in the room were not convenient.
Bedbugs!Stay clear of this outdated hotel! We showed up late (1 am) and had to call for someone to check us in. The bed had several hairs in it and the sheets weren't tucked in. I should have gone with my gut and left, but 1am at this hotel far from any real alternatives, we stayed.Asked for a bed refresh in the morning and figured things would be good. Next morning I have a ton of bites and find a bed bug on the pillow!Bedbugs aside, this room was dingy, outdated, not fresh. The resort was empty, hallway smelled of sewage. At least they refunded us without hassle. Couldn't offer us a room saying it was full. Didn't want one anyways, so that's fine.Stay somewhere else.
Service: 3
Amazing customer service, the valet(I am sorry I didn’t ask for your name) but he was working Saturday night around 7ish and Patricia at around midnight. They were so helpful and accommodating. Patricia even got me a coke and a little snack when i asked if there was another option close by because the vending machine is down. Please give these amazing employees a raise!
Service: 5
This property is in desperate need of updates. Light fixtures have mismatched/missing light bulbs. There is a “ghost town” type feeling at this once amazing hotel.The layout of the hotel is strange. Brighten the property up with some fresh paint and new fixtures.
Service: 4
Gross, gross, gross, toilet wand in the hallway. Dirty rooms. Elevator in the self parking garage looks and feels like it's 2 loads away from killing some one. Front desk attendants aren't knowledgeable aren't kind or nice. Checked into my room took one look around and checked right back out. I suggest you book elsewhere. The motels are cleaner than here.
Service: 1
Restaurantji Recommends
The staff was great! The room was very nice! I had breakfast, lunch and dinner here and the food was good. I would recommend this location to anyone who is looking for a nice place to stay at in the Lake Las Vegas area.
Service: 5
We stayed here for the second time. Both times excellent staff. Our room AC was excellent. We had food from the Hilton restaurant 3 times this trip. Twice it was 5 star. Only reason I wouldn't give 5 stars for the third time was I like my wings well done. Food was much better than anything we got at the village restaurants ( we only did take out at the village restaurants)
Service: 5
Much like the other reviews, one of our two rooms had very weak A/C. But we were fortunate to have adjoining rooms and could let the "cool" room help aerate the other. For reference, it was an unusually temperate day for September with cloudy and 80 degree weather. The other room would have been unbearable in typical late summer weather.The staff was very friendly and helpful and the location is great. Very pretty property, but it could definitely benefit from some maintenance. In addition to the weak A/C, some of the furniture is pretty battered and the public areas such as the hallways are worn and tired.Hope Hilton decides to spend some $ to help bring the resort up to the level it deserves.
Service: 5
Het hotel ligt op een mooie plek aan lake Las Vegas maar voor een hotel wat net 10 jaar oud is ziet het er al best afgeleefd uit wat jammer is. Als je kiest voor zelf parkeren in de parkeergarage moet je een behoorlijk stuk lopen naar de lobby en wordt niet goed aangegeven waar deze is. Onze kamer was netjes en schoon, de douche liet wat te wensen over, de douchekop was verkalkt waardoor er niet uit alle openingen water kwam. Ook hangt deze vrij laag waardoor het voor mijn man, die 1.93 m is lastig was onder de douche te staan. Als je net als wij op doorreis bent en één nacht hier verblijft is dit verder allemaal prima en we waren verder tevreden.Food & drinks: Als je ervoor kiest te eten in de restaurants die op het terrein liggen, let dan op dat dit duurder is dan op de meeste plekken buiten het resort.
Service: 3
We arrived late in the evening after a 3-hour drive and hiking all day. It was also the end of my mother’s 80th birthday celebration.Pros: lobby is nice and lotions and shampoos smell lovely. The gentleman that checked us in was friendly.Cons: ice maker was out. We called to have some ice brought to the room and they told my 80 yo mom she could walk to the bar to get ice. There were only 2 wash cloths but 4 people booked in the room. No hot water for a shower the night we arrived (seemed to work in the morning). Hair dryer was filthy. One sink was not draining. Refrigerator was off. Mentioned nicely that the room really needed some maintenance at check-out and listed all the above (an attempt to prevent this review). No apology but at least wrote it down to have it looked at.Disappointing experience from Hilton brand hotels.
Service: 3