I had a very uncomfortable experience here. Upon arrival, I was greeted with hostility and immediately warned that if I opened the drink I brought with me, I would be asked to leave.
Some individuals have dietary restrictions that require specialty foods and beverages, and a more understanding approach would have been appreciated. Unfortunately, the environment felt unwelcoming and unnecessarily rigid.
I will not be returning due to the rude and discriminatory atmosphere.
Atmosphere: 1
Service: 1
Bonnie Meyer
My daughter and I would often have lunch here pre 2022 until Bonita herself ruined it for us! I ordered a sandwich and asked it to be without bread because there wasn't a salad alternative. I have great difficulty swallowing and can no longer eat a sandwich. I asked if I could have a corn muffin instead with butter which makes it easier for me to swallow. Bonita charged me .50¢ extra for about a tablespoon of butter! It isn't the price so much as the frugality of a cafe having the audacity to charge me extra for something so minimal! That translates into $16.00 for a pound of butter! The owner herself is very snippy and doesn't like having to alter the items on her menu in any way. I had worked in the culinary field as a prep chef and as an assistant chef. I knew the importance of adhering to cost in order to make a profit. Bonita's husband on the other hand is pleasant and friendly and attentive to his customers.
Kid-friendliness: Not kid friendly my daughter and her friend wanted to have lunch but Bonita was quite rude because she didn't want them to dine in because their very young children were "too noisy" and asked them to leave!
Atmosphere: 4
Food: 2
Service: 4
YaitsTac
Terrible service, owner is super disrespectful
Atmosphere: 1
Food: 1
Service: 1
Tony Mccloskey
Horrible customer service
Samantha Cobb
Terrible hostile service the man that works there deters customers from wanting to step foot in your establishment. Check your attitude of employees because I run my own sandwich shop and would never ever treat any customer with such distain.
Atmosphere: 1
Food: 1
Service: 1
Liz Davidson
We tried to go on a Saturday at 1:30 (within posted hours) and the store was closed.
Christine Schorr
Excellent sandwiches!! Great little spot to stop and the staff is super nice!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Roast Beef
Rachel
driving home from utica and realized we should have stopped for lunch before getting on i90. i pulled off the little falls exit and figured we would stop at a fast food place or gas station and grab something but i saw a sign that said bonitas sandwich chef and knew we had to stop there.
we took bets on if bonita would be working there and she was the one cooking. she is absolutely a sandwich chef! i ordered a chicken salad wrap but i got it without carrots and peppers and the chicken salad was some of the best i’ve ever had. my bf got a burger and fries and took a bite as i was pulling out of the parking spot and made me pull back in so he could tell bonita that it was the best burger he’s ever had. i had a bite and agree it was really good. the fries were crispy and salty but not too salty. you could tell the food was homemade and made with talent, passion, and love. when we told bonita and her husband (i think) they let us know they make the burgers fresh everyday! pricing is super reasonable and the value is there.
it’s 11pm now and he just said to me i can’t believe i had the best burger i’ve ever had today. it’s an hour drive from us and we have no other reason to drive to the area but we were really talking about going again soon. 10 stars!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Wrap
Andrea Sant
Great sandwiches and service and bake goods are all homemade and fantastic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sandwich, Sandwich
Debbie Estey
Tried to have lunch there but the owner was upset because my 10 year old niece brought in a water bottle. I said she just carried it in by accident and he said we would have to sit outside if we didn't get rid of it so we left. Ridiculous. We spent plenty of money in there last time on lunch, dessert, dog biscuits and my niece loved to look at all the clocks. Will never go again unfortunately. Sad they have to make a little girl feel bad. Actually I think I was more hurt than her.
All the food was excellent! Can tell a lot of care goes into the menu and ingredients. Would definitely recommend the turkey melt and berry smoothie, and another member of the party wanted to come back for the vanilla shakes again! If dining in, just know they'll bring the food out- had a mixup and grabbed our food from the counter before everything was ready.
Wheelchair accessibility: Seating was wide enough for easy walker mobility, and seemed it would suit a wheelchair as well. Handicap parking right near the building and getting in was no trouble.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Wrap
Donald Wisniewski
I've been there a few times for lunch and the food is consistently quite good. I had the special steak flatbread today though and it was sensational. Service is quick as I always take it to go. The Mac Salad is great as well and everything tastes fresh.
I encourage everyone to check it out if you are in the area.
Atmosphere: 5
Food: 5
Service: 5
Noora
Super cute spot with lovely people and good inexpensive food!! We were wowed by the food and ended up having dessert and buying some homemade canned goods they sell too. Lovely atmosphere with the cutest clock collection
Atmosphere: 5
Food: 5
Service: 5
Adam Corrigan
Cute little spot with decent sandwiches. Bonita is very nice. Definitely worth stopping by if you're in the area.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sandwich, Wrap
Emily Kuhne
One of the only places in town open on Sundays! Staff was very kind, we were happy to find this place after two other failed stops (other deli restaurants in town which post inaccurate hours). Thanks Bonita!
I had a very uncomfortable experience here. Upon arrival, I was greeted with hostility and immediately warned that if I opened the drink I brought with me, I would be asked to leave.
Some individuals have dietary restrictions that require specialty foods and beverages, and a more understanding approach would have been appreciated. Unfortunately, the environment felt unwelcoming and unnecessarily rigid.
I will not be returning due to the rude and discriminatory atmosphere.
Atmosphere: 1
Service: 1
My daughter and I would often have lunch here pre 2022 until Bonita herself ruined it for us!
I ordered a sandwich and asked it to be without bread because there wasn't a salad alternative. I have great difficulty swallowing and can no longer eat a sandwich. I asked if I could have a corn muffin instead with butter which makes it easier for me to swallow. Bonita charged me .50¢ extra for about a tablespoon of butter! It isn't the price so much as the frugality of a cafe having the audacity to charge me extra for something so minimal! That translates into $16.00 for a pound of butter!
The owner herself is very snippy and doesn't like having to alter the items on her menu in any way.
I had worked in the culinary field as a prep chef and as an assistant chef. I knew the importance of adhering to cost in order to make a profit.
Bonita's husband on the other hand is pleasant and friendly and attentive to his customers.
Kid-friendliness: Not kid friendly my daughter and her friend wanted to have lunch but Bonita was quite rude because she didn't want them to dine in because their very young children were "too noisy" and asked them to leave!
Atmosphere: 4
Food: 2
Service: 4
Terrible service, owner is super disrespectful
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service
Terrible hostile service the man that works there deters customers from wanting to step foot in your establishment. Check your attitude of employees because I run my own sandwich shop and would never ever treat any customer with such distain.
Atmosphere: 1
Food: 1
Service: 1
We tried to go on a Saturday at 1:30 (within posted hours) and the store was closed.
Excellent sandwiches!! Great little spot to stop and the staff is super nice!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Roast Beef
driving home from utica and realized we should have stopped for lunch before getting on i90. i pulled off the little falls exit and figured we would stop at a fast food place or gas station and grab something but i saw a sign that said bonitas sandwich chef and knew we had to stop there.
we took bets on if bonita would be working there and she was the one cooking. she is absolutely a sandwich chef! i ordered a chicken salad wrap but i got it without carrots and peppers and the chicken salad was some of the best i’ve ever had. my bf got a burger and fries and took a bite as i was pulling out of the parking spot and made me pull back in so he could tell bonita that it was the best burger he’s ever had. i had a bite and agree it was really good. the fries were crispy and salty but not too salty. you could tell the food was homemade and made with talent, passion, and love. when we told bonita and her husband (i think) they let us know they make the burgers fresh everyday! pricing is super reasonable and the value is there.
it’s 11pm now and he just said to me i can’t believe i had the best burger i’ve ever had today. it’s an hour drive from us and we have no other reason to drive to the area but we were really talking about going again soon. 10 stars!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Wrap
Great sandwiches and service and bake goods are all homemade and fantastic!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sandwich, Sandwich
Tried to have lunch there but the owner was upset because my 10 year old niece brought in a water bottle. I said she just carried it in by accident and he said we would have to sit outside if we didn't get rid of it so we left. Ridiculous. We spent plenty of money in there last time on lunch, dessert, dog biscuits and my niece loved to look at all the clocks. Will never go again unfortunately. Sad they have to make a little girl feel bad. Actually I think I was more hurt than her.
Restaurantji Recommends
All the food was excellent! Can tell a lot of care goes into the menu and ingredients. Would definitely recommend the turkey melt and berry smoothie, and another member of the party wanted to come back for the vanilla shakes again! If dining in, just know they'll bring the food out- had a mixup and grabbed our food from the counter before everything was ready.
Wheelchair accessibility: Seating was wide enough for easy walker mobility, and seemed it would suit a wheelchair as well. Handicap parking right near the building and getting in was no trouble.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Wrap
I've been there a few times for lunch and the food is consistently quite good. I had the special steak flatbread today though and it was sensational. Service is quick as I always take it to go. The Mac Salad is great as well and everything tastes fresh.
I encourage everyone to check it out if you are in the area.
Atmosphere: 5
Food: 5
Service: 5
Super cute spot with lovely people and good inexpensive food!! We were wowed by the food and ended up having dessert and buying some homemade canned goods they sell too. Lovely atmosphere with the cutest clock collection
Atmosphere: 5
Food: 5
Service: 5
Cute little spot with decent sandwiches. Bonita is very nice. Definitely worth stopping by if you're in the area.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sandwich, Wrap
One of the only places in town open on Sundays! Staff was very kind, we were happy to find this place after two other failed stops (other deli restaurants in town which post inaccurate hours). Thanks Bonita!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Roast Beef
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