Horrific job. Dear owner, you need to think long term rather than short term when a customer orders. This cake was poorly crafted and not worth $70. A BJs cake would have been $20, larger, and more attractive looking. The reason I say think long term is because I could have become a dedicated customer order 4-5 times per year. Many of my favorite bakeries have closed down.1. Submitted a request for a quote. I had to call multiple times to follow-up.2. Uploaded various samples and explicitly told the bakery I want creativity like ? be seen on the site and provided multiple images of the theme of the cake. Bakery semi replicated a photo but poorly done. I also 3X emphasized adding the leaves and the “hi” thought bubbles. First photo is what I found in the internet. All other photos is the poor and version wannabe replica3. I provided sufficient notice. In fact, I called and said I’ll actually be picking up 2 hours later and they were pleased with the news.4. I requested the traditional icing scene in those Italian cakes. Not sure what I got.5. The size is not what was explained. Once again not worth $70.Tmrw is my sisters birthday and will be tasting the cake. Will provide an update on taste.Dear owner, you lost the opportunity of earning a dedicated customer. Think big picture, a job well done means raving reviews, referrals, and consistent cakes orders. Horrible and I’m pist off that I was ripped off.Viewers, first image is one of four photos provided.Bakery decided to just copy that image rather than come up with a creative idea from the collection of images.I also sent an email to complain. Baker claimed this is what I wanted and I didn’t want to pay for anything extra. I reminded him that I told him I didn’t Neal the pearls but that the leaves and hi thought bubbles were important to the show. I even jokingly said I don’t know why “hi” is important. I told him 3 times because I wanted him to remember the details.
Mary P
It was a Sunday and the place was crowded as usual and we’d been seated for awhile but no menu was given until we called their attention. The group after us was served first and ours took a little longer because they were whites ?? The server and food thou was good. I’m sorry for feeling this way but the discrimination is loud and clear !
Alondra V.
They were extremely late with the cake for my daughter's recent sweet sixteen. Had to call them and they said that it would be an hour before they got there. They were suppose to deliver it an hour before the party, which started at 7pm. They didn't arrive until 9pm.
Roomaline C.
Paid over $150 for a cake that literally looked nothing like the reference photos I sent them. I asked for pastel and was given a neon-looking cake. It looked like they worked on the cake last minute and put very little effort into it. Also within the instructions for the cake, I added the writing that I wanted inside parentheses in order to emphasize the specific phrase and they added the parentheses into the cake....
Cat C.
Thank you Ismel and the NYC Birthday Cakes team for making such an impressive cake. Inside and out the cake was perfect!
teggiano
I recently purchased 4 Saint Joseph zeppole At $7.20 each. I know that lately everything is expensive but I thought that $35.00 for four pastries is taking advantage of your customers. Recommendation: show the price in the window so that no one is surprised and embarrassed when you go to pay. Other bakeries have better pastries for less.
Lori K.
I ordered a custom cake for my husband's birthday. Vanilla cake, pineapple filling, with white buttercream frosting, and buttercream flowers. I also needed it delivered. I worked with Ismael on my order and he was fantastic. Super smooth transaction. The cake was delivered today by the friendliest man. And the cake!!! AMAZING! First off, it was perfect and beautiful to look at ... and the taste, YUM! My husband could not have been more pleased. You cannot go wrong with Nyc Birthday Cakes!!!
Leo edward
One of the best bakeries in the city in my opinion. The ambience as well as the food, both are amazing. The staff is well mannered and offer great help and service to the customers. The food tastes great. I recommend the Pineapple Cake and Chicken Grill Sandwich. Definitely a great snacking place.
William jhons
It's quite amazing place. To spend time with friends I like the pastries and chocolate truffle are you can say chocolate milkshake or I like the cold coffee a lot I drink it a lot of times it's quite amazing 2 go and enjoy your day with a cold coffee or a chocolate milkshake with the pastry or sandwich..I love it and the place were quite classy. They have the classy look and they maintain it but one bad thing is that they didn't give water also in free u have to purchase it..
Kennly Franklin
Really nice experience with Brubeck Bakery. Customized my cake just the way I wanted. The team goes above and beyond to make you content. Keep up the good work.
Delicious cakes and amazing service! We ordered four cakes for my mum’s 60th birthday and they were easily able to customize the cakes to our specifications. The end result was fantastic. Delivered on time and well presented; it was a highlight of the party. I fully recommend and will be purchasing all my future celebration cakes from here. I would like to recommend NYC Birthday Cakes for the celebration cake.
Michel Santener
I contacted NYC, specifically Chef Joseph, to arrange a cake for my partner's birthday. I had a very specific design in mind that I had designed and wanted that to be made. From the beginning, Joseph was excellent in his communication and professionalism. He gave good advice and recommendations based on my needs, which I appreciated.
Jessica D'Souza
What can I say?! I ABSOLUTELY LOVED THE JOB SHE DID ON MY HUSBANDS FIFTIETH BIRTHDAY MUSTANG CAKE!! Not only was it what I requested but she responded every time I called and reassured me it was coming along. It’s really hard when you can’t travel to the place, but reviews and pics that were posted were very assuring! Loved it!! The guests were very happy as well!! ❤️❤️
Justin Beiber
Just wow! The NYC was so lovely not to mention talented. Oh my goodness I have never seen such a beautiful cake. There have been happy tears! The ordering was simple, the service straightforward and impeccable, and about the most fantastic delivery service ever! I will be using your service again. It has honestly been a pleasure.
Lia Ohm
Gourmet specialist Joseph surpassed my assumptions. He made a marvelous showing on a child shower/story book topic cake. Everybody at the shower couldn't quit discussing how great the cake tasted and how gorgeous it was. I want to give him in excess of 5 stars.
Horrific job. Dear owner, you need to think long term rather than short term when a customer orders. This cake was poorly crafted and not worth $70. A BJs cake would have been $20, larger, and more attractive looking. The reason I say think long term is because I could have become a dedicated customer order 4-5 times per year. Many of my favorite bakeries have closed down.1. Submitted a request for a quote. I had to call multiple times to follow-up.2. Uploaded various samples and explicitly told the bakery I want creativity like ? be seen on the site and provided multiple images of the theme of the cake. Bakery semi replicated a photo but poorly done. I also 3X emphasized adding the leaves and the “hi” thought bubbles. First photo is what I found in the internet. All other photos is the poor and version wannabe replica3. I provided sufficient notice. In fact, I called and said I’ll actually be picking up 2 hours later and they were pleased with the news.4. I requested the traditional icing scene in those Italian cakes. Not sure what I got.5. The size is not what was explained. Once again not worth $70.Tmrw is my sisters birthday and will be tasting the cake. Will provide an update on taste.Dear owner, you lost the opportunity of earning a dedicated customer. Think big picture, a job well done means raving reviews, referrals, and consistent cakes orders. Horrible and I’m pist off that I was ripped off.Viewers, first image is one of four photos provided.Bakery decided to just copy that image rather than come up with a creative idea from the collection of images.I also sent an email to complain. Baker claimed this is what I wanted and I didn’t want to pay for anything extra. I reminded him that I told him I didn’t Neal the pearls but that the leaves and hi thought bubbles were important to the show. I even jokingly said I don’t know why “hi” is important. I told him 3 times because I wanted him to remember the details.
It was a Sunday and the place was crowded as usual and we’d been seated for awhile but no menu was given until we called their attention. The group after us was served first and ours took a little longer because they were whites ?? The server and food thou was good. I’m sorry for feeling this way but the discrimination is loud and clear !
They were extremely late with the cake for my daughter's recent sweet sixteen. Had to call them and they said that it would be an hour before they got there. They were suppose to deliver it an hour before the party, which started at 7pm. They didn't arrive until 9pm.
Paid over $150 for a cake that literally looked nothing like the reference photos I sent them. I asked for pastel and was given a neon-looking cake. It looked like they worked on the cake last minute and put very little effort into it. Also within the instructions for the cake, I added the writing that I wanted inside parentheses in order to emphasize the specific phrase and they added the parentheses into the cake....
Thank you Ismel and the NYC Birthday Cakes team for making such an impressive cake. Inside and out the cake was perfect!
I recently purchased 4 Saint Joseph zeppole At $7.20 each. I know that lately everything is expensive but I thought that $35.00 for four pastries is taking advantage of your customers. Recommendation: show the price in the window so that no one is surprised and embarrassed when you go to pay. Other bakeries have better pastries for less.
I ordered a custom cake for my husband's birthday. Vanilla cake, pineapple filling, with white buttercream frosting, and buttercream flowers. I also needed it delivered. I worked with Ismael on my order and he was fantastic. Super smooth transaction. The cake was delivered today by the friendliest man. And the cake!!! AMAZING! First off, it was perfect and beautiful to look at ... and the taste, YUM! My husband could not have been more pleased. You cannot go wrong with Nyc Birthday Cakes!!!
One of the best bakeries in the city in my opinion. The ambience as well as the food, both are amazing. The staff is well mannered and offer great help and service to the customers. The food tastes great. I recommend the Pineapple Cake and Chicken Grill Sandwich. Definitely a great snacking place.
It's quite amazing place. To spend time with friends I like the pastries and chocolate truffle are you can say chocolate milkshake or I like the cold coffee a lot I drink it a lot of times it's quite amazing 2 go and enjoy your day with a cold coffee or a chocolate milkshake with the pastry or sandwich..I love it and the place were quite classy. They have the classy look and they maintain it but one bad thing is that they didn't give water also in free u have to purchase it..
Really nice experience with Brubeck Bakery. Customized my cake just the way I wanted. The team goes above and beyond to make you content. Keep up the good work.
Restaurantji Recommends
Delicious cakes and amazing service! We ordered four cakes for my mum’s 60th birthday and they were easily able to customize the cakes to our specifications. The end result was fantastic. Delivered on time and well presented; it was a highlight of the party. I fully recommend and will be purchasing all my future celebration cakes from here. I would like to recommend NYC Birthday Cakes for the celebration cake.
I contacted NYC, specifically Chef Joseph, to arrange a cake for my partner's birthday. I had a very specific design in mind that I had designed and wanted that to be made. From the beginning, Joseph was excellent in his communication and professionalism. He gave good advice and recommendations based on my needs, which I appreciated.
What can I say?! I ABSOLUTELY LOVED THE JOB SHE DID ON MY HUSBANDS FIFTIETH BIRTHDAY MUSTANG CAKE!! Not only was it what I requested but she responded every time I called and reassured me it was coming along. It’s really hard when you can’t travel to the place, but reviews and pics that were posted were very assuring! Loved it!! The guests were very happy as well!! ❤️❤️
Just wow! The NYC was so lovely not to mention talented. Oh my goodness I have never seen such a beautiful cake. There have been happy tears! The ordering was simple, the service straightforward and impeccable, and about the most fantastic delivery service ever! I will be using your service again. It has honestly been a pleasure.
Gourmet specialist Joseph surpassed my assumptions. He made a marvelous showing on a child shower/story book topic cake. Everybody at the shower couldn't quit discussing how great the cake tasted and how gorgeous it was. I want to give him in excess of 5 stars.