Moe's Southwest Grill

The staff is friendly, service and food are exceptional. The manager Alan, always keeps the space clean and pays attention to every detail and gives professional customer service.

Atmosphere: 5

Food: 5

Service: 5

The food is fine but the wait time is insane. Doesn’t seem to be well run. I showed up at 6:40 for my order that was supposed to be done at 6:35. I waited another 20 minutes for my food and it was not busy inside. A handful of people eating. I’m not sure what was going on but hopefully they can improve it.

I personally won't be going here anymore. This is the second time I've ordered a homewrecker and received a regular burrito that doesn't even have everything I ordered in it.

Atmosphere: 3

Food: 2

Service: 1

I’ve tried calling and have been hung up on 7 times. They completely missed two of my kids meals and all of their drinks the food was all cold after a catering order on 6/27/2025. I’d like my money back!

Atmosphere: 1

Food: 1

Service: 1

As far as local rochester moes go this is at or near the top of the list. The place is clean, the staff actually care and the service is quick and accurate.

Atmosphere: 4

Food: 4

Service: 5

Prep area a mess Hardly any food available I came here when it first opened and had a completely different experience I won’t be back

Atmosphere: 1

Food: 3

Service: 1

As I walked in, one of the managers (I'm assuming that's what he was) was talking down to another employee in front of a busy dinning room and line of costumers. It was literally so uncomfortable to watch her try to keep composure while he was reaming into her. I just turned around and walked out. The girl was doing her job during the dinner rush and he was absolutely inappropriate in front of costumers. I hope whoever this dude is realizes that talking down to your employees can happen literally anywhere else. Also hope that the girl can get a better job. Seems like she can do better. He made the whole restaurant uncomfortable... acting like a child

Atmosphere: 1

Meat was dried up and crunchy like it was the last of the bottom of the pan...really not very good

Atmosphere: 3

Food: 2

Service: 4

Cold, disgusting, not made properly and literally toddler sized portions. I’d give them 0 starts if I could. Do NOT go here.

Atmosphere: 1

Food: 1

Service: 1

This place seriously needs help, and someone who knows what they are doing. It took forever to get the food, the prep area was a mess, the seats are very worn and not taken care of and the salsa station had cups fallen into the salsa. Not sure what kind of management is there but they aren't doing a good job.

Atmosphere: 3

Food: 4

Service: 2

Same experience as much of the newer reviews. Ordered takeout, and much to my dismay food was missing. Drove the 13 mins. back again. About 4 staff were talking with each other, ignoring customers, and sitting on the counters behind the register. They were dismissive initially then rude when I expressed my dissatisfaction.
I feel bad for the one poor girl with glasses who was actually prepaying food.

Dirty.
Never say welcome to Moe's anymore

Atmosphere: 3

Food: 3

Service: 3

I'm not sure what happened with this moes location but the last two times we have been there the food has been awful. The rice is crunchy, the ingredients in the burrito unproportioned, chincing on the "free" chips. Queso was so thick it was like half dried Elmer's glue. This time the food was extremely mediocre...last time it was literally inedible due to the massive amount of jalapeños they put in my salad and the rice was so crunchy on my sons burrito that it sounded like he was eating chips. Do better moes, train your people better, stop being cheap and put some kind of quality control in place. Things are way to expensive to be wasting 50 bucks on dinner.

Food: 1

Service: 2

Disgusting. Old food, very dirty and the whole restaurant smelt terrible.

Atmosphere: 1

Food: 1

Service: 1

I visited around noon, and the food seemed like it was fresh about an hour ago. The staff was funny, kind and sincere!

Atmosphere: 5

Food: 3

Service: 5