I'd give it a zero if I could in the service area. This location and the other one on the corner of Buffalo Rd and elmgrove Rd are by far the worst Dunkin donuts I have ever been to in my life. I have never, I repeat NEVER, have gone there and have had my order correct or someone even remotely nice to me. This one on specific is always forgetting stuff on my order and there stuff that is put in my order is wrong. It took thirty minutes for a black coffee if that gives any indication of the service. IV literally been told by the worker they couldn't break my $50 Bill because there has been to much theft of the big bills in there safe so there not taking big bills anymore. How about watch your cameras???? What if that's all I had on me that day? Money is money and because you have a bunch of thieves up in there, the customers have to suffer? Get it together. Don't even get me started on how rude most of the employees Iv had the pleasure of taking care of me...not. Rude from the young teenagers all the way up to women pushing there 50s. If they hate there job so much don't with there!!! Because clearly they do! Read all the reviews... Get it together Dunkin.Wheelchair accessibility: If you have a wheel chair you can get only a side of the building parking spot due to it being in a gas station. And I can't imagine it being easy or even big enough for those using a when chair trying to get back to where the counter to order is because it's tiny back there
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Munchkins Donut Hole Treats
Melissa Calkins
Should not have to wait in line for 5+minutes when there's no one in the drive through. Plus your drive through only so there should be no excuses.
Service: 1
Liam King
This place survives solely on the fact that it is connected to a busy gas station. Manager is extremely rude and most staff is untrained (Anthony was great). If you want something you didn't order try this dunkin'! If you want what you ordered try the dunkin 3 miles down the road!
Atmosphere: 1
Food: 1
Service: 1
Jessica
Just look at the picture. That’s a bagel with cream cheese and cream cheese is like 1$ now don’t think that is 1$$ worth..It took 10 minutes because apparently they were friends with the person in front of me they were chatting and giving them free food. Horrible service .
Atmosphere: 1
Food: 1
Service: 1
Margarita Soto
The attendant was not knowledgeable of what I wanted. Very slow, and I didn't look like he wanted to be there. Didn't have the ingredients to make my drinks. Eventually they didn't have the cup size for the drink, so my 2 drinks had to be refunded. The donut holes that i purchased were stale. Overall, wost customer service and food. WILL NEVER VISTA THIS LOCATION AGAIN!!
Atmosphere: 3
Food: 1
Service: 1
Jake
Get ready to wait 45 minutes for order order no matter what time of day and when you get it it’ll most likely be messed
Atmosphere: 1
Food: 1
Service: 1
Damaris cruz
The drive through on this Dunkin is the worst I’ve ever seen in my life. If you’re in a rush you are better off getting out of your car walking in and even then can’t be sure you’ll get a simple coffee before 20 mins go by.
Atmosphere: 1
Food: 2
Service: 1
Shannon K.
I go to this Dunkin weekly in the morning before work, and never have had an issue. I went to my *normal* store down the road and they gave me too much cream in my "1 cream" iced coffee. So I went to another one... and got told they can't remake my iced coffee. I said uh okay.. so here we are at this location. I kindly explained the situation and told him I have the drink with me. he goes "you're gonna have to pay for it. ya heard?!?" I said no thanks and drive away. Yes, I get that I could have asked the guy to remake it when he first handed it to me. But he didn't seem nice and I figured it would be a problem so I went elsewhere. I have literally done this before at dunkin and the girls who helped me were SO sweet. I worked at starbucks for 6 years and dealt with karen's demanding things at me every day, so being nice and gracious to customer service workers is something i'll never change. But being treated so rudely, is not something I'll tolerate.
Emily Waite
Slow service in the drive thru. Waited 15 minutes two different days when there was only one car ahead of me. Burnt avocado toast, wrong orders. Leave you waiting at the window with no explanation or apology for taking up your time.
Atmosphere: 3
Food: 3
Service: 3
Kyleigh Y.
Wish I can give 0 stars. Doesn't even deserve 1 star. Waited for 30 min for my order which should have taken not even 15 min. Cashier was quiet and couldn't understand her. All items in my order were written wrong. Do not recommend this Dunkin.
Dunking be hit and miss sometimes. Today was a ok day.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Hash Browns, Dunkin
Carla Piccarreto
WHAT HAPPENED?! The line is always backed up at the drive thru. When you finally hear someone on the speaker they sound like they're rushing you & don't give a total. Go thru EVERY SINGLE THING because my last 5 orders have been MISSING food or the wrong food. I'll drive farther for better. Don't go here!
Atmosphere: 1
Food: 1
Service: 1
Tony Cutaia
Had to use my lunch break at 930 a.m. because it took 25 minutes to move 4 cars in the drive thru. Pitiful get it together! Get off ur phones and move faster than the speed of snot.
Atmosphere: 2
Food: 4
Service: 2
Avery Clark
Holy hell man. I ordered a bagel, that’s it and stood there for 20 minutes watching them walk in circles. They reminded me that they didn’t forget about me, but they did. Nobody started the bagel for 15 minutes after I ordered. Slowest Dunkin in Rochester.
Brandon Varner
My coffee had a inch of empty space in the top and had 0 sugar when I asked for 5. And then I ordered a Boston cream doughnut that had no cream in it. Greatly disappointed with the service and quality
I'd give it a zero if I could in the service area. This location and the other one on the corner of Buffalo Rd and elmgrove Rd are by far the worst Dunkin donuts I have ever been to in my life. I have never, I repeat NEVER, have gone there and have had my order correct or someone even remotely nice to me. This one on specific is always forgetting stuff on my order and there stuff that is put in my order is wrong. It took thirty minutes for a black coffee if that gives any indication of the service. IV literally been told by the worker they couldn't break my $50 Bill because there has been to much theft of the big bills in there safe so there not taking big bills anymore. How about watch your cameras???? What if that's all I had on me that day? Money is money and because you have a bunch of thieves up in there, the customers have to suffer? Get it together. Don't even get me started on how rude most of the employees Iv had the pleasure of taking care of me...not. Rude from the young teenagers all the way up to women pushing there 50s. If they hate there job so much don't with there!!! Because clearly they do! Read all the reviews... Get it together Dunkin.Wheelchair accessibility: If you have a wheel chair you can get only a side of the building parking spot due to it being in a gas station. And I can't imagine it being easy or even big enough for those using a when chair trying to get back to where the counter to order is because it's tiny back there
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Munchkins Donut Hole Treats
Should not have to wait in line for 5+minutes when there's no one in the drive through. Plus your drive through only so there should be no excuses.
Service: 1
This place survives solely on the fact that it is connected to a busy gas station. Manager is extremely rude and most staff is untrained (Anthony was great). If you want something you didn't order try this dunkin'! If you want what you ordered try the dunkin 3 miles down the road!
Atmosphere: 1
Food: 1
Service: 1
Just look at the picture. That’s a bagel with cream cheese and cream cheese is like 1$ now don’t think that is 1$$ worth..It took 10 minutes because apparently they were friends with the person in front of me they were chatting and giving them free food. Horrible service .
Atmosphere: 1
Food: 1
Service: 1
The attendant was not knowledgeable of what I wanted. Very slow, and I didn't look like he wanted to be there. Didn't have the ingredients to make my drinks. Eventually they didn't have the cup size for the drink, so my 2 drinks had to be refunded. The donut holes that i purchased were stale. Overall, wost customer service and food. WILL NEVER VISTA THIS LOCATION AGAIN!!
Atmosphere: 3
Food: 1
Service: 1
Get ready to wait 45 minutes for order order no matter what time of day and when you get it it’ll most likely be messed
Atmosphere: 1
Food: 1
Service: 1
The drive through on this Dunkin is the worst I’ve ever seen in my life. If you’re in a rush you are better off getting out of your car walking in and even then can’t be sure you’ll get a simple coffee before 20 mins go by.
Atmosphere: 1
Food: 2
Service: 1
I go to this Dunkin weekly in the morning before work, and never have had an issue. I went to my *normal* store down the road and they gave me too much cream in my "1 cream" iced coffee. So I went to another one... and got told they can't remake my iced coffee. I said uh okay.. so here we are at this location. I kindly explained the situation and told him I have the drink with me. he goes "you're gonna have to pay for it. ya heard?!?" I said no thanks and drive away. Yes, I get that I could have asked the guy to remake it when he first handed it to me. But he didn't seem nice and I figured it would be a problem so I went elsewhere. I have literally done this before at dunkin and the girls who helped me were SO sweet. I worked at starbucks for 6 years and dealt with karen's demanding things at me every day, so being nice and gracious to customer service workers is something i'll never change. But being treated so rudely, is not something I'll tolerate.
Slow service in the drive thru. Waited 15 minutes two different days when there was only one car ahead of me. Burnt avocado toast, wrong orders. Leave you waiting at the window with no explanation or apology for taking up your time.
Atmosphere: 3
Food: 3
Service: 3
Wish I can give 0 stars. Doesn't even deserve 1 star. Waited for 30 min for my order which should have taken not even 15 min. Cashier was quiet and couldn't understand her. All items in my order were written wrong. Do not recommend this Dunkin.
Restaurantji Recommends
Dunking be hit and miss sometimes. Today was a ok day.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Hash Browns, Dunkin
WHAT HAPPENED?! The line is always backed up at the drive thru. When you finally hear someone on the speaker they sound like they're rushing you & don't give a total. Go thru EVERY SINGLE THING because my last 5 orders have been MISSING food or the wrong food. I'll drive farther for better. Don't go here!
Atmosphere: 1
Food: 1
Service: 1
Had to use my lunch break at 930 a.m. because it took 25 minutes to move 4 cars in the drive thru. Pitiful get it together! Get off ur phones and move faster than the speed of snot.
Atmosphere: 2
Food: 4
Service: 2
Holy hell man. I ordered a bagel, that’s it and stood there for 20 minutes watching them walk in circles. They reminded me that they didn’t forget about me, but they did. Nobody started the bagel for 15 minutes after I ordered. Slowest Dunkin in Rochester.
My coffee had a inch of empty space in the top and had 0 sugar when I asked for 5. And then I ordered a Boston cream doughnut that had no cream in it. Greatly disappointed with the service and quality
Atmosphere: 1
Food: 1
Service: 1