The food was excellent, as always. I love the chips and that we can get our own salsas and have as much as we like. Re atmosphere - there were very few customers when I was there, so no comment there.Vegetarian options: My Edgy Veggie bowl was excellent. I'm not a vegetarian, but feel that Moe's has lots of options for those that are.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Edgy Veggie Bowl
Rob Coon
Terrible service and attitude sign says close at 9 and 10 but they always close at 7 and they make a mess of a simple taco with 4 things in it
Colleen F.
I thought I should throw my hat in the ring and share my bad experience even though I don't write reviews often. I ordered two Homewrecker bowls and realized they didn't have the ingredients included--guacamole, sour cream and pico de gallo specifically. When I brought my bowl to the counter, I was begrudgingly given a side of guacamole being told that I probably didn't order this particular bowl (I didn't ask to keep the receipt, which is my fault). The portions were small, the ingredients tasted old and the chips were flavorless. Also, only one person was on the line, so the wait was at least ten minutes. I'm glad I I got $4 off each bowl due to a T-Mobile Tuesday discount. I will never go to this location again.
Audra Floyd
Stay away from this Moe's location, its absolutely disgusting. The food was cold, over cooked, did not have rice or beans available, and the place was a complete mess on the inside.
Atmosphere: 1
Food: 1
Service: 2
Madison Nardi
This is hands down the best Moe’s I have ever been to. The staff is amazing. We walked in at 9pm on the dot and hadn’t realized that they were closed. Not only did they still serve us they also served the three to four customers that walked in behind us. They are dedicated and extremely kind. The general manger is one of the nicest people I have ever met and she is extremely helpful and kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stack
Kimberly G.
Well I really enjoy Moe's but this one is honestly the worst franchise. Dirty, nasty lettuce, stale chips... just awful. Will never go back to this location.
john
Love moes. But this location has gone way down hill. Go to Henrietta or really any other
Atmosphere: 2
Food: 2
Service: 1
Rebecca M
Not the greatest experience….chips were stale, queso (paid extra) was overly thick and gloppy, soda machine was empty except for 3 non-sugar items and 2 of the 3 employees were on their phone…..I have had better experiences with Moe’s, a bit disappointed.
Heather Weitzel
Waited over half hour to order food. There were only 2 staff on and for the first 15 min the young woman was in the back on her phone watching the line grow. The man behind the counter had both ear buds in his ears and was barely moving while making online orders. He did not acknowledge the fact that there were 10 people in line not tell us it might be a bit of a wait. Horrible customer service and super slow employees. Not the first time I had problems here and I only came again because it's been 2 years. I will be emailing corporate about how this store is not managed
Michael Thurlow
Showed up before 8 and the gentleman behind the counter said that they weren't cooking any more vegetables as they were closing in about an hour. The cilantro picture shows how disgusting products were that they were using. As we ate all we could smell was cigarette smell coming from the kitchen. A female worker was walking around Facetiming someone while working. Very unprofessional and the food stunk! Sorry Moe's but this is the last straw. Done with this Chain!!
Seldom do I leave poor reviews, but this has to have been one of the worst dining experiences I've had at a Moes location. And I frequently dine with their chain.As observable in my attached photo (the receipt alongside what I received in my DoorDash delivery), my rice bowl was missing 4 ingredients and had the incorrect type of rice. The portions were also way below their normal quantity. The food that they did give me was, to be honest, terrible. I tried calling the store 3 times and was on hold for over thirty minutes in total. The next day, I went to the store in which they assured me they would refund me for the poor experience once their manager was in today. They took down my name, phone number, and took the picture I had of what my food looked like. They assured me she'd call by the afternoon today.It is now 5PM, I cannot get ahold of the store once again (on hold for 20 minutes) and at this point I feel I have no choice but to leave a review and hope the management team notices this issue through here. To say I am disappointed is an understatement, and at this point, it comes down to the employees of this store not caring about their customers and the quality of food they sell. I cannot stress enough, avoid this location at all costs.(For reference, the below bowl was also supposed to contain guacamole, Pico de Gallo, Sour Cream and Shredded Cheese, none of which were in the bowl)
Yuyu Hakusho
I never buy anything but a small taco for $4. The taco wrap is very small but they try to give you as much as you want on it. The taco comes with free chips ? There is a nasty troll there that doesn't like changing his dirty gloves.
Sam
Havent had Moe's in a while, so ordered takeout tonight and found a long black, straight hair in my bowl right as I opened the lid. Was stuck to the sour cream ?Lost my appetite after dry heaving, so I tried calling the store to get a refund or something, not driving all the way back there. Let it ring for 25 minutes before I gave up and went to the corporate website and contacted them.
Atmosphere: 2
Food: 1
Service: 2
Amanda W.
I've been frequenting this location since it opened. It's steadily gone down hill, and I don't know they I'll return after today's visit. Today we ordered in the restaurant to go. I ordered a burrito with white chicken, seasoned rice, lettuce, cheese, and onion. We also got chips, and picked up some salsa. The woman at the counter today was okay, friendly enough. The male associate watched her make our food and then rang us out. My husband ordered a quesadilla that had to sit on the grill for a bit. The woman associate went into the back while we waited, and the male associate took the quesadilla off the grill with the spatula, with no gloves, and made quite a mess of it since he didn't touch it. Although, he did cut it out of view, so let's be honest, he probably touched it with un gloved hands, sigh. The food itself - my burrito was inedible. The rice had formed a disgusting paste, and it had no flavor. It was like trying to eat gum. The salsa was not very good either, very watery, with little substance. The price of this has continued to climb, while they quality has gotten worse and worse. So disappointed.
AmandaDave Wilson
This place is a dump, and the quality is worse. Smelled like cigarettes smoke in the back. Drinks didnt work. Chips were cold and stale. Chicken was nasty. What happened to this chain?
The food was excellent, as always. I love the chips and that we can get our own salsas and have as much as we like. Re atmosphere - there were very few customers when I was there, so no comment there.Vegetarian options: My Edgy Veggie bowl was excellent. I'm not a vegetarian, but feel that Moe's has lots of options for those that are.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Edgy Veggie Bowl
Terrible service and attitude sign says close at 9 and 10 but they always close at 7 and they make a mess of a simple taco with 4 things in it
I thought I should throw my hat in the ring and share my bad experience even though I don't write reviews often. I ordered two Homewrecker bowls and realized they didn't have the ingredients included--guacamole, sour cream and pico de gallo specifically. When I brought my bowl to the counter, I was begrudgingly given a side of guacamole being told that I probably didn't order this particular bowl (I didn't ask to keep the receipt, which is my fault). The portions were small, the ingredients tasted old and the chips were flavorless. Also, only one person was on the line, so the wait was at least ten minutes. I'm glad I I got $4 off each bowl due to a T-Mobile Tuesday discount. I will never go to this location again.
Stay away from this Moe's location, its absolutely disgusting. The food was cold, over cooked, did not have rice or beans available, and the place was a complete mess on the inside.
Atmosphere: 1
Food: 1
Service: 2
This is hands down the best Moe’s I have ever been to. The staff is amazing. We walked in at 9pm on the dot and hadn’t realized that they were closed. Not only did they still serve us they also served the three to four customers that walked in behind us. They are dedicated and extremely kind. The general manger is one of the nicest people I have ever met and she is extremely helpful and kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stack
Well I really enjoy Moe's but this one is honestly the worst franchise. Dirty, nasty lettuce, stale chips... just awful. Will never go back to this location.
Love moes. But this location has gone way down hill. Go to Henrietta or really any other
Atmosphere: 2
Food: 2
Service: 1
Not the greatest experience….chips were stale, queso (paid extra) was overly thick and gloppy, soda machine was empty except for 3 non-sugar items and 2 of the 3 employees were on their phone…..I have had better experiences with Moe’s, a bit disappointed.
Waited over half hour to order food. There were only 2 staff on and for the first 15 min the young woman was in the back on her phone watching the line grow. The man behind the counter had both ear buds in his ears and was barely moving while making online orders. He did not acknowledge the fact that there were 10 people in line not tell us it might be a bit of a wait. Horrible customer service and super slow employees. Not the first time I had problems here and I only came again because it's been 2 years. I will be emailing corporate about how this store is not managed
Showed up before 8 and the gentleman behind the counter said that they weren't cooking any more vegetables as they were closing in about an hour. The cilantro picture shows how disgusting products were that they were using. As we ate all we could smell was cigarette smell coming from the kitchen. A female worker was walking around Facetiming someone while working. Very unprofessional and the food stunk! Sorry Moe's but this is the last straw. Done with this Chain!!
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Seldom do I leave poor reviews, but this has to have been one of the worst dining experiences I've had at a Moes location. And I frequently dine with their chain.As observable in my attached photo (the receipt alongside what I received in my DoorDash delivery), my rice bowl was missing 4 ingredients and had the incorrect type of rice. The portions were also way below their normal quantity. The food that they did give me was, to be honest, terrible. I tried calling the store 3 times and was on hold for over thirty minutes in total. The next day, I went to the store in which they assured me they would refund me for the poor experience once their manager was in today. They took down my name, phone number, and took the picture I had of what my food looked like. They assured me she'd call by the afternoon today.It is now 5PM, I cannot get ahold of the store once again (on hold for 20 minutes) and at this point I feel I have no choice but to leave a review and hope the management team notices this issue through here. To say I am disappointed is an understatement, and at this point, it comes down to the employees of this store not caring about their customers and the quality of food they sell. I cannot stress enough, avoid this location at all costs.(For reference, the below bowl was also supposed to contain guacamole, Pico de Gallo, Sour Cream and Shredded Cheese, none of which were in the bowl)
I never buy anything but a small taco for $4. The taco wrap is very small but they try to give you as much as you want on it. The taco comes with free chips ? There is a nasty troll there that doesn't like changing his dirty gloves.
Havent had Moe's in a while, so ordered takeout tonight and found a long black, straight hair in my bowl right as I opened the lid. Was stuck to the sour cream ?Lost my appetite after dry heaving, so I tried calling the store to get a refund or something, not driving all the way back there. Let it ring for 25 minutes before I gave up and went to the corporate website and contacted them.
Atmosphere: 2
Food: 1
Service: 2
I've been frequenting this location since it opened. It's steadily gone down hill, and I don't know they I'll return after today's visit. Today we ordered in the restaurant to go. I ordered a burrito with white chicken, seasoned rice, lettuce, cheese, and onion. We also got chips, and picked up some salsa. The woman at the counter today was okay, friendly enough. The male associate watched her make our food and then rang us out. My husband ordered a quesadilla that had to sit on the grill for a bit. The woman associate went into the back while we waited, and the male associate took the quesadilla off the grill with the spatula, with no gloves, and made quite a mess of it since he didn't touch it. Although, he did cut it out of view, so let's be honest, he probably touched it with un gloved hands, sigh. The food itself - my burrito was inedible. The rice had formed a disgusting paste, and it had no flavor. It was like trying to eat gum. The salsa was not very good either, very watery, with little substance. The price of this has continued to climb, while they quality has gotten worse and worse. So disappointed.
This place is a dump, and the quality is worse. Smelled like cigarettes smoke in the back. Drinks didnt work. Chips were cold and stale. Chicken was nasty. What happened to this chain?
Atmosphere: 1
Food: 1
Service: 1