Panera Bread

1501 Howard Rd, Rochester
(585) 426-4020

Recent Reviews

Ryan Bhattacharyya

got takeout and half our order was forgotten. went back to get it fixed and our order was still wrong. never get takeout here.

Atmosphere: 4

Food: 4

Service: 1

Rujan Lynchmiller

Panera was wonderful to work with! I placed a last minute lunch order for the staff at LAI and Panera came through for me. The manager on duty 4/11/24 at 12pm went out of her way to make sure the order was correct. You are the best! Thank you - we will order again from here!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bistro French Onion Soup, Broccoli Cheddar, Half Sandwich, Salad and Soup

Lindsay Lerzak

Came to pick up an order (had never done a pick up order before). Asked a staff member where to go-she acted like it was an inconvenience to direct us where to go. Once she showed us where the orders go (mine was not up there) I saw it sitting on the counter so I inquired to another staff member if it was our complete order. This woman was so rude when she replied that I immediately responded why are the staff members so rude here?! The other customers waiting, then jumped in and agreed!! I will never go to this location again. Between the feeling that I was inconveniencing one staff member and the other being so rude, all in all this was the worst experience I have ever had at a Panera.

Atmosphere: 1

Food: 5

Service: 1

leslie Berkley

By far the worse Panera bread we have ever been too. Dirty. Low quality food. When we approached the staff she was rude and dismissive. Apple bacon sandwich was bacon bits.

Atmosphere: 1

Food: 1

Service: 1

Tara Demers

Aweful service, 3 employees behind the counter with no clue about anything, food was cold as it sat there for over 10 mins....I could go on and on

Atmosphere: 1

Food: 1

Service: 1

Arturo Gonzalez

Order food here. Experience the worse service, the food came out. And sat there because they called my paymen receipt name, not my order name. The food was cold and the staff were confused about what order was what. They said they would refund me the out of stock muffin, but they never did. ?

Atmosphere: 5

Food: 5

Service: 1

A HJ

Best service ever at a Panera Bread.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Broccoli Cheddar, Salad and Soup

Mike M.

This place seems to have gone down hill lately regarding service. The atmosphere doesn’t feel the same either.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Broccoli Cheddar

Michelle Cassevoy

Love the food but that tomato soup melts in my mouth. Love

Atmosphere: 5

Food: 5

Service: 5

Corinna Thomas

Dont get me wrong, I love Panera Bread. I am a regular. But this was the saddest restaurant location, I have ever been to. The lady taking my order seemed cobfused, and eventually turned me over to a,second lady, who seemed just as lost. But watching the two guys in the kitchen, loveless, and seemingly tired, was a whole different experience then what I am used to from Panera. Unfortunately the Autumn Squash soup I got seemed a darker orange color, and seemed overcooked. I was not impressed with this location.

Atmosphere: 4

Food: 3

Service: 3

Recommended dishes: French Onion Soup in a Bread Bowl, Bistro French Onion Soup, Turky Chili Soup, Bear Claw, Roasted Turkey & Avocado blt, Half Sandwich, Chipotle Chicken Scrambled Egg & Avocado on Ciabatta, Salad and Soup, Chocolate Croissant, Pumpkin Muffin, Sourdough Bread Bowl, Chipotle Chicken Avocado Melt

Dalia Falu

No tablside service thru the app as advertised, but otherwise pretty standard experience as any other

Atmosphere: 5

Food: 4

Service: 4

John Spaulding

Had a meeting (the only place open a little later that was casual). It's the same as the rest of this chain. I do like all the books and places to have a more private conversation as well as an open area for a small group. Food is adequate. Pretty clean. Parking was easy. Easy to get to.Parking: Lighted.

Atmosphere: 3

Food: 3

Service: 4

Steve Bagnato (nissanlord)

We go here a lot. Good food. Good coffee.

Atmosphere: 5

Food: 5

Service: 5

Mike Wendt

Price keeps going up and quality of food doesn'

Atmosphere: 4

Food: 4

Service: 3

Sharon

Service is prompt and food always fresh.Vegetarian options: Tasty, healthy options.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Baguette, Chips

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