You only get a two because of the pleasant (but obviously flustered) staff. You have two people working. I don't blame them for not being able to keep up, but the place is disgusting.
Atmosphere: 1
Food: 1
Service: 4
Fiona LaClair
My favorite Tim Hortons location. Friendly and reliable
Rosemary Maccheyne
Don't go here if you want something to eat.Staff needs to be replaced, they are giving Tim Hortons a bad name. The case was very empty.
Atmosphere: 1
Food: 1
Service: 1
Wolfie
Staff at this location remains their biggest weakness. Not only are they unfriendly, some get flustered and quickly become downright angry at customers who dare to bring any issues to their attention or simply ask a question. When my coffee had too much cream the lady angrily yelled that that's how I ordered it (incorrect). They randomly close their dining room doors during business hours so it's drive-thru only, no apology sign on the door. Food and drinks are average. (Tbh, not all of their employees have a nasty attitude. Some are nice!)
Atmosphere: 1
Food: 3
Service: 1
Brad Gray
Stopped today at drive thru on way to work. No one ever came to speaker to take my order. Said hello hello several times. No response. Finally left as did the car behind me. Clearly saw an employee in there. Terrible service at Mt Hope location.
Travis Saraceni
Slow service. Despite having enough crew, nobody seemed to know what to do, where to go. Disorganized. Manager on duty seemed to be operating as a one man show. No delegation.
Food: 3
Service: 2
markell mims
Good food very helpful
Atmosphere: 5
Food: 5
Service: 5
Queen Ettenna
It’s dirty in there.
Atmosphere: 2
Food: 3
Service: 3
Autumn Rayam
Went here today very rude staff I got yelled at for asking for an actual bag for my
Atmosphere: 1
Food: 1
Service: 1
Kat P
Can this Tim Hortons get any worse? Came here last year and the ding dong didn't know how to use a chip/swipe credit card. She kept trying to tap it then gave it back to us and told us it didn't work. Came here today and got our ENTIRE order wrong. Wrong coffe, wrong size, forgot the donut, the sandwiches were cold. Time to start doing drug tests. I dont care if you smoke but if you can't even get an order right then you seriously have problems and should probably chill before the rest of your brain is fried. Unbelievable. 2 stars for service because they were at least nice. I guess who isnt when they basically rob you and mess the entire order up. Would NEVER recommend this place to even a homeless person. They forgot everything, I at least hope they remember to wash their hands.
I love tim Hortons they have the best coffee and donuts they are very clean and show courtesy to their
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Linda Reynolds
Good place for a quick cup of coffee some of the places could use a good
Atmosphere: 5
Food: 5
Service: 5
Tanya Griffin
I go to Tim Hortons almost everyday. This location is the absolute worst. My coffe is ALWAYS wrong and it’s the simplest order. Everyone has an attitude and there is really only 1 guy that’s really nice. After today I won’t go to this location anymore. It’s just dumb at this point. A waste of my money because these employees do what they want. It’s coffee, not brain surgery. I will get up earlier and go to Buffalo road location. They have great customer service and always get my simple order right.
Atmosphere: 1
Food: 1
Service: 1
Nancy Winter
Customer service is not exceptional, the folks here do not smile and are not interested in helping you due to their attitudes, but the pumpkin donuts are great. All of it matters. you may be close, but Im not going back.
Atmosphere: 2
Food: 5
Service: 1
Charles Evans
App and Maps says they are open at 7am on Sunday... but every time I am here at 7:05, they are not open.
You only get a two because of the pleasant (but obviously flustered) staff. You have two people working. I don't blame them for not being able to keep up, but the place is disgusting.
Atmosphere: 1
Food: 1
Service: 4
My favorite Tim Hortons location. Friendly and reliable
Don't go here if you want something to eat.Staff needs to be replaced, they are giving Tim Hortons a bad name. The case was very empty.
Atmosphere: 1
Food: 1
Service: 1
Staff at this location remains their biggest weakness. Not only are they unfriendly, some get flustered and quickly become downright angry at customers who dare to bring any issues to their attention or simply ask a question. When my coffee had too much cream the lady angrily yelled that that's how I ordered it (incorrect). They randomly close their dining room doors during business hours so it's drive-thru only, no apology sign on the door. Food and drinks are average. (Tbh, not all of their employees have a nasty attitude. Some are nice!)
Atmosphere: 1
Food: 3
Service: 1
Stopped today at drive thru on way to work. No one ever came to speaker to take my order. Said hello hello several times. No response. Finally left as did the car behind me. Clearly saw an employee in there. Terrible service at Mt Hope location.
Slow service. Despite having enough crew, nobody seemed to know what to do, where to go. Disorganized. Manager on duty seemed to be operating as a one man show. No delegation.
Food: 3
Service: 2
Good food very helpful
Atmosphere: 5
Food: 5
Service: 5
It’s dirty in there.
Atmosphere: 2
Food: 3
Service: 3
Went here today very rude staff I got yelled at for asking for an actual bag for my
Atmosphere: 1
Food: 1
Service: 1
Can this Tim Hortons get any worse? Came here last year and the ding dong didn't know how to use a chip/swipe credit card. She kept trying to tap it then gave it back to us and told us it didn't work. Came here today and got our ENTIRE order wrong. Wrong coffe, wrong size, forgot the donut, the sandwiches were cold. Time to start doing drug tests. I dont care if you smoke but if you can't even get an order right then you seriously have problems and should probably chill before the rest of your brain is fried. Unbelievable. 2 stars for service because they were at least nice. I guess who isnt when they basically rob you and mess the entire order up. Would NEVER recommend this place to even a homeless person. They forgot everything, I at least hope they remember to wash their hands.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
I love tim Hortons they have the best coffee and donuts they are very clean and show courtesy to their
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Good place for a quick cup of coffee some of the places could use a good
Atmosphere: 5
Food: 5
Service: 5
I go to Tim Hortons almost everyday. This location is the absolute worst. My coffe is ALWAYS wrong and it’s the simplest order. Everyone has an attitude and there is really only 1 guy that’s really nice. After today I won’t go to this location anymore. It’s just dumb at this point. A waste of my money because these employees do what they want. It’s coffee, not brain surgery. I will get up earlier and go to Buffalo road location. They have great customer service and always get my simple order right.
Atmosphere: 1
Food: 1
Service: 1
Customer service is not exceptional, the folks here do not smile and are not interested in helping you due to their attitudes, but the pumpkin donuts are great. All of it matters. you may be close, but Im not going back.
Atmosphere: 2
Food: 5
Service: 1
App and Maps says they are open at 7am on Sunday... but every time I am here at 7:05, they are not open.
Atmosphere: 4
Food: 4
Service: 2