I called to make reservations for a party of 12 for the end of this week. Despite being told that the restaurant doesn't usually accommodate parties of that size, we were willing to split into two separate groups of 6 each and have separate reservations. I was told that they cannot guarantee we would be in the same dining room as that was fine for us as well. However, the manager, Kayleigh, was extremely rude during our conversation. She repeatedly interrupted me and accused me of rudeness, despite her own interruptions. I was simply trying to make reservations during an important religious month for my group. Kayleigh's belittling attitude and refusal to listen were unacceptable. As a previously loyal customer, I am deeply disappointed and will not be returning to this establishment. Her insistence that we couldn't book separate reservations contradicted previous information from another staff member. I requested to speak with the owner, Doug, but Kayleigh initially refused to provide his name and later claimed he was unavailable without providing further details. Kayleigh's behavior was unprofessional and disrespectful. She could benefit from customer service training to improve her communication skills. This experience has left me outraged.Thanks, Kayleigh, for the disappointing interaction.
Service: 1
Tabitha Banks
The best to enjoy a bite to eat and catch up with friends ! My favorite place ! Sending my Live to Greg! Get better soon!?????? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Ira Lieman
Good place for a drink or three and the food was high quality too. Glad we found it, but don't tell everyone. It's hidden well.
Always a great meal at the Preserve!!! Highly recommend this place as the food is excellent. If I have to bring my family or friends out, I choose the Preserve. Great atmosphere.Vegetarian options: There are options for Vegeterians.
excellent food, very delicious. wonderful staff. great atmosphere!! the best tuna melt ive ever had!! reservations are recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Homemade Mozzarella Wedges
Carlos Pagan
My wife and I went to visit my sister in law up to Syracuse and we decided to go again to this awesome place and we will be going again and again. We travel from binghamton. Thank you for everything ?Parking: Too small of a lot for parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Preserve
Lafania Madera
2nd time visiting, enjoyed the Cajun shrimp pasta and my friend had the seafood scampi also very good. I really like the maple butter with the sweet potato fries from my first
The food was good but not making me rush right back . Service seemed rushed and kind of chaotic. Old guy at the host stations seemed really cocky and arrogant. Seems like a good sports bar though if that's what your looking for.
Atmosphere: 3
Food: 3
Service: 3
Rico Trinidad
I went here for Valentine’s Day and come here often with my fiance. Can’t say enough GOOD about this place. The food is great. The atmosphere is so peaceful and the staff are very friendly. Don’t leave syracuse without stopping here. Staple hands down.
Atmosphere: 5
Food: 5
Service: 5
Ryan Finniss
Phenomenal meal all around. Only thing im disappointed about is not getting here sooner. Everything was made to perfection.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedge Salad
Lee Judkins
Went on our anniversary. Superb drinks. Good food. Definitely coming back.
I called to make reservations for a party of 12 for the end of this week. Despite being told that the restaurant doesn't usually accommodate parties of that size, we were willing to split into two separate groups of 6 each and have separate reservations. I was told that they cannot guarantee we would be in the same dining room as that was fine for us as well. However, the manager, Kayleigh, was extremely rude during our conversation. She repeatedly interrupted me and accused me of rudeness, despite her own interruptions. I was simply trying to make reservations during an important religious month for my group. Kayleigh's belittling attitude and refusal to listen were unacceptable. As a previously loyal customer, I am deeply disappointed and will not be returning to this establishment. Her insistence that we couldn't book separate reservations contradicted previous information from another staff member. I requested to speak with the owner, Doug, but Kayleigh initially refused to provide his name and later claimed he was unavailable without providing further details. Kayleigh's behavior was unprofessional and disrespectful. She could benefit from customer service training to improve her communication skills. This experience has left me outraged.Thanks, Kayleigh, for the disappointing interaction.
Service: 1
The best to enjoy a bite to eat and catch up with friends ! My favorite place ! Sending my Live to Greg! Get better soon!?????? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Good place for a drink or three and the food was high quality too. Glad we found it, but don't tell everyone. It's hidden well.
Atmosphere: 5
Food: 5
Service: 5
Garbage food. Underwhelming atmosphere. Blowhard owner.
Atmosphere: 1
Food: 1
Service: 1
Always a great meal at the Preserve!!! Highly recommend this place as the food is excellent. If I have to bring my family or friends out, I choose the Preserve. Great atmosphere.Vegetarian options: There are options for Vegeterians.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Riggie Pizza, Fried Dough
Good food, great staff. Wonderful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Wings
excellent food, very delicious. wonderful staff. great atmosphere!! the best tuna melt ive ever had!! reservations are recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Homemade Mozzarella Wedges
My wife and I went to visit my sister in law up to Syracuse and we decided to go again to this awesome place and we will be going again and again. We travel from binghamton. Thank you for everything ?Parking: Too small of a lot for parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Preserve
2nd time visiting, enjoyed the Cajun shrimp pasta and my friend had the seafood scampi also very good. I really like the maple butter with the sweet potato fries from my first
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Seafood Scampi, Garlic Knots
Great service. Great food and drinks. I love the atmosphere. I find the location odd but part of its charm.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Riggie Pizza
Restaurantji Recommends
The food was good but not making me rush right back . Service seemed rushed and kind of chaotic. Old guy at the host stations seemed really cocky and arrogant. Seems like a good sports bar though if that's what your looking for.
Atmosphere: 3
Food: 3
Service: 3
I went here for Valentine’s Day and come here often with my fiance. Can’t say enough GOOD about this place. The food is great. The atmosphere is so peaceful and the staff are very friendly. Don’t leave syracuse without stopping here. Staple hands down.
Atmosphere: 5
Food: 5
Service: 5
Phenomenal meal all around. Only thing im disappointed about is not getting here sooner. Everything was made to perfection.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedge Salad
Went on our anniversary. Superb drinks. Good food. Definitely coming back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, The Preserve
Excellent food and courteous
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sliders, Bacon Wrapped Scallops