The food is soooo good, every time. Staff was a little scattered but the food is so good, I don't mind that part haha Food was out in a timely manner. The bathrooms had code locks on them, which was a little annoying but understandable due to the amount of belligerent activity that occurs on this strip. Had the shack burger and the cookies n cream milkshake, was a great meal
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Shackburger
Emily Beane
This is definitely a shake shack.
Jessica Higgins - Realtor
Usually I know if I go here, I am going to have to wait for did. Some workers I feel need to smile, and if they don't like their job they should be working there.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Cheese Fries, Shackburger
Eric Norris
Self service. Food must have been cooked fresh, it took some time. Good shakes!
Atmosphere: 4
Food: 5
Service: 3
Bruce
I liked the food. Need more choice. Parking, understandably, is difficult. It's downtown.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shack
Sonjia Steiner
First time there!! Definitely will go back!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Cheese Fries
Mark Geschke
Amazing service and food. The Manager was
Atmosphere: 5
Food: 5
Service: 5
asia walker
Quick and easy service after a cavs game. Place was clean and food was
Atmosphere: 5
Food: 5
Service: 5
Kay
I really like the food here. Especially the herbed mayo, but for some reason the decor feels a bit lifeless.
This place is TRASH do not go. For what they charge go somewhere good even a steakhouse and buy a burger there. They screwed up my order while employees argued the entire time I waited. They give me an im sorry code for messing up. I cant even use the code because the PLACE ORDER button does not work. Worst experience ever. Im pretty sure white castle is better at customer service. Do us all a favor give me the shuffleboard table and shut this place down.
Atmosphere: 1
Food: 3
Service: 1
Christy Goward
price is not appropriate for the
Atmosphere: 2
Food: 2
Service: 2
Joel Dixon
Meh . only place ive ever had undercooked fries floors are disgusting the chicken sandwich was ok. Too pricey for the small portions
Constance Wright
I walked in and no one greets you or informs you that you have to use the self serve kiosk. Which is not that user friendly and no one is around to assist those having trouble customizing their food. I asked the employee if they can inform the staff that I have a distance to travel before I get home and eat, and on the kiosk I didn’t see the option for cheese on the side.Therefore I asked if my cheese sauce for my fries be placed on the side so my fries would remain crispy. The employee said “I got you” and yelled the instructions to the other employees. Once home…. pulled out the food and my fries were soggy covered in cheese sauce. Very disappointed!!!!
Atmosphere: 1
Food: 3
Service: 1
Joshua MacConkey
The food was pretty good. What you would expect as far as burgers and fries. The sauce to me wasn't anything special. The shake was really good though.
Vegetarian options: They have a veggie burger
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sauce, Cheeseburger, Fries, Hamburger, 'Shroom Burger, Burger, Cheese Fries, Sauce, Mushroom Burger, Bacon Cheese Fries, Shackburger
The food is soooo good, every time. Staff was a little scattered but the food is so good, I don't mind that part haha Food was out in a timely manner. The bathrooms had code locks on them, which was a little annoying but understandable due to the amount of belligerent activity that occurs on this strip. Had the shack burger and the cookies n cream milkshake, was a great meal
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Shackburger
This is definitely a shake shack.
Usually I know if I go here, I am going to have to wait for did. Some workers I feel need to smile, and if they don't like their job they should be working there.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Cheese Fries, Shackburger
Self service. Food must have been cooked fresh, it took some time. Good shakes!
Atmosphere: 4
Food: 5
Service: 3
I liked the food. Need more choice. Parking, understandably, is difficult. It's downtown.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Shack
First time there!! Definitely will go back!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Cheese Fries
Amazing service and food. The Manager was
Atmosphere: 5
Food: 5
Service: 5
Quick and easy service after a cavs game. Place was clean and food was
Atmosphere: 5
Food: 5
Service: 5
I really like the food here. Especially the herbed mayo, but for some reason the decor feels a bit lifeless.
Restaurantji Recommends
This place is TRASH do not go. For what they charge go somewhere good even a steakhouse and buy a burger there. They screwed up my order while employees argued the entire time I waited. They give me an im sorry code for messing up. I cant even use the code because the PLACE ORDER button does not work. Worst experience ever. Im pretty sure white castle is better at customer service. Do us all a favor give me the shuffleboard table and shut this place down.
Atmosphere: 1
Food: 3
Service: 1
price is not appropriate for the
Atmosphere: 2
Food: 2
Service: 2
Meh . only place ive ever had undercooked fries floors are disgusting the chicken sandwich was ok. Too pricey for the small portions
I walked in and no one greets you or informs you that you have to use the self serve kiosk. Which is not that user friendly and no one is around to assist those having trouble customizing their food. I asked the employee if they can inform the staff that I have a distance to travel before I get home and eat, and on the kiosk I didn’t see the option for cheese on the side.Therefore I asked if my cheese sauce for my fries be placed on the side so my fries would remain crispy. The employee said “I got you” and yelled the instructions to the other employees. Once home…. pulled out the food and my fries were soggy covered in cheese sauce. Very disappointed!!!!
Atmosphere: 1
Food: 3
Service: 1
The food was pretty good. What you would expect as far as burgers and fries. The sauce to me wasn't anything special. The shake was really good though.
Atmosphere: 5
Food: 4
Service: 5