I was shocked by how horrible management, meaning Kylie, is at this location. She not only allows her staff to throw tantrums as if they are five years old and abuse customers but backs up their rude, infantile behavior by blaming the customer for management's own lack of planning and preparation. When I finally approached the cashier to ask how long it would be before my order was ready, as several people had come in after me and been served as well as customers in the drive thru getting much quicker service than I was, the employee working on the order said, "I'm only one person!" and began to haphazardly throw food items around as he was preparing orders as well as stomp around in indignation that anyone dared to question him at all. Kylie then proceeded to defend the employee stating I "was stressing him out" by asking about my order. I couldn't believe it! How you can blame customers for not ensuring there is enough staff on hand to provide the needed customer service as well as ensure you have plenty of product on hand to fill the orders of your customers is beyond me. It is not on the customer to ensure the employees have a good experience, the franchise is appropriately staffed and has enough product on hand to serve customers nor tolerate childlike behavior. It IS the responsibility of the franchise location, employees, management and corporate to ensure their customer service is of superior quality so that people want to return and spend their money there, guaranteeing the franchise remains in business. The poor cashier had a deer in headlights look. This young man was the only polite and respectful employee there and he was the one Kylie treated the worst while letting the worst employee get away with ridiculous behavior ... not only allowing him to act that way but also defending his extremely poor treatment of customers. This location should be closed permanently if they are not capable of providing the type of customer service necessary to keep customers wanting to return. If not closed, then they need to fire Kylie and any staff who follows her lead in treating customers in such a horrible manner. Clean house and start with a clean slate. One last note ... if you don't enjoy interacting with the public or you are not happy in your job, MOVE ON! Stop making everyone else miserable! Life is too short to inflict this kind of misery on yourself and others. Needless to say, I contacted corporate regarding the experience.UPDATE - The response to my review I posted on Yelp was at best superficial and still no accountability on the part of the restaurant to which I responded:Unfortunately, everyone in the service industry can make these same claims. However, those people who are in very similar circumstances still manage to be courteous, considerate, respectful and do not blame or take it out on customers for what is incorrectly being handled by the restaurant. I too work with the public and taking out my frustration on them would be completely unacceptable! Sadly, your argument does not hold water. Kylie still has an obligation to treat customers well and to train her staff to do the same. I will never return to this location. I live close and continued to go in the hopes that things would improve but they never did. I refuse to frequent a business that thinks it is ok to act in this manner towards anyone. And if you are wondering, I attempted to resolve this with Kylie that day. What a good manager would do is ask "How can I make this right?" Also, as a manager, you need to be able to carry the load without those who are under you knowing or seeing. You have to maintain a positive outlook in order to keep your employees motivated and happy. They (nor customers) should ever know, see or carry that weight. That weight is yours to carry. It comes with the position. If management is not treating her well, then she needs to find an employer that will. As I said before, life is too short to be that miserable and to inflict your misery on others. I stand by what
Atmosphere: 1
Food: 1
Service: 1
Gerald E Harris
CUSTOMER SERVICE A. CLEAN FRIENDLY SERVICE A excellent product
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
maybe Coffey
You're told to get the hell out of the line if you mention any mistakes. I wasn't rude, just stated my two frozen coffees (that cost nearly $13) weren't at all frozen. "That's how it came out" and then "get the hell out of my line" was next from this dazzling young man.Will never come back, can't believe you spend this kind of money on overpriced coffee and get treated that way. Good thing there's plenty of options nearby.
Atmosphere: 1
Food: 3
Service: 1
Barbie Kidd
I glad I came because I got email said Spring Donuts .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Nathan Harrison44
Once u get ur flavor right it hard to
Atmosphere: 5
Food: 4
Service: 4
Mrs Claus
had a donut today. tasted like poison. had to spit it out and toss the other one out that was purchased at drive thru. the bag also smelled like a cigarette.DONT WASTE YOUR $$ OR TIME
Food: 1
Emiley McMaster
I pre ordered in the app. Both the chicken from my panini and the brown butter caramel for my cold brew had to be substituted because they were out. The grilled cheese was disappointing honestly. But the drinks are always good.
Atmosphere: 5
Food: 4
Service: 5
Regis Boneo
Clean and very quick never
Atmosphere: 5
Food: 5
Service: 5
Joseph Klosterman
Always quick and pleasant. Coffee is fresh, pastries made fresh daily. Drive thru is quick.
Atmosphere: 3
Food: 5
Service: 5
Ashley Polston
I came in there today to check to see if they had matcha. I work right across the street and I really wanted one. I checked online first and saw Tim Hortons dots over matcha. I walked across the street to order and the lady I spoke to first was really snide with me about it. Said they didn’t have it. Which I don’t mind if they don’t but the way she spoke to me was just very belittling and rude. I got that vibe from all the employees. Very snobby and will never go to Tim Hortons again.
Look, they close at 7pm. I show up every Wednesday night at 615-30ish. They have everything pretty much cleaned up ready to close. I am thinking what won't make much of a mess. Every Time, I am told that they will make me anything I want. To me, that shows me good business!
Atmosphere: 5
Food: 5
Service: 5
Brittany Nicole
If it was an option I wouldn’t give a star at all! I was in the drive through yesterday to get an ice coffee and a carmel ice cappuccino. The lady said pull up and I couldn’t because there was 2 cars ahead of me that couldn’t move. She spoke on the headset and said that I wasn’t moving. Here comes another worker his name is Tyler and yells and cuss me out because I couldn’t move. I asked for the gm he said that the gm was there but wouldn’t let me talk to the gm. That way I was treated by Tyler is just down low. I called the corporate office and reported him. If I was how I used to be back 10 years ago, I would have grabbed him by the neck and put him through the wall! Tyler your parents is a disgrace for raising you that way!
Service: 1
Kaitland Minniear
I went through the drive-thru ordered a plain bagel with plain cream cheese extra cream cheese. The person in the drive through asked me to pull forward and park in front of the store when I advised her that I felt uncomfortable doing that she said well would I rather park instead. After waiting 10 minutes for them to bring me my food I went inside and not only did they not have the receipt for the food that I ordered but they had the order completely incorrect with no offer for resolution. Absolutely the worst customer service experience I've ever had at a Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
Needle, Ink and Thread
Coffees were wrong size, didnt realize they also added cream and siger to the wrong drink. Ended up thowing then out.
I was shocked by how horrible management, meaning Kylie, is at this location. She not only allows her staff to throw tantrums as if they are five years old and abuse customers but backs up their rude, infantile behavior by blaming the customer for management's own lack of planning and preparation. When I finally approached the cashier to ask how long it would be before my order was ready, as several people had come in after me and been served as well as customers in the drive thru getting much quicker service than I was, the employee working on the order said, "I'm only one person!" and began to haphazardly throw food items around as he was preparing orders as well as stomp around in indignation that anyone dared to question him at all. Kylie then proceeded to defend the employee stating I "was stressing him out" by asking about my order. I couldn't believe it! How you can blame customers for not ensuring there is enough staff on hand to provide the needed customer service as well as ensure you have plenty of product on hand to fill the orders of your customers is beyond me. It is not on the customer to ensure the employees have a good experience, the franchise is appropriately staffed and has enough product on hand to serve customers nor tolerate childlike behavior. It IS the responsibility of the franchise location, employees, management and corporate to ensure their customer service is of superior quality so that people want to return and spend their money there, guaranteeing the franchise remains in business. The poor cashier had a deer in headlights look. This young man was the only polite and respectful employee there and he was the one Kylie treated the worst while letting the worst employee get away with ridiculous behavior ... not only allowing him to act that way but also defending his extremely poor treatment of customers. This location should be closed permanently if they are not capable of providing the type of customer service necessary to keep customers wanting to return. If not closed, then they need to fire Kylie and any staff who follows her lead in treating customers in such a horrible manner. Clean house and start with a clean slate. One last note ... if you don't enjoy interacting with the public or you are not happy in your job, MOVE ON! Stop making everyone else miserable! Life is too short to inflict this kind of misery on yourself and others. Needless to say, I contacted corporate regarding the experience.UPDATE - The response to my review I posted on Yelp was at best superficial and still no accountability on the part of the restaurant to which I responded:Unfortunately, everyone in the service industry can make these same claims. However, those people who are in very similar circumstances still manage to be courteous, considerate, respectful and do not blame or take it out on customers for what is incorrectly being handled by the restaurant. I too work with the public and taking out my frustration on them would be completely unacceptable! Sadly, your argument does not hold water. Kylie still has an obligation to treat customers well and to train her staff to do the same. I will never return to this location. I live close and continued to go in the hopes that things would improve but they never did. I refuse to frequent a business that thinks it is ok to act in this manner towards anyone. And if you are wondering, I attempted to resolve this with Kylie that day. What a good manager would do is ask "How can I make this right?" Also, as a manager, you need to be able to carry the load without those who are under you knowing or seeing. You have to maintain a positive outlook in order to keep your employees motivated and happy. They (nor customers) should ever know, see or carry that weight. That weight is yours to carry. It comes with the position. If management is not treating her well, then she needs to find an employer that will. As I said before, life is too short to be that miserable and to inflict your misery on others. I stand by what
Atmosphere: 1
Food: 1
Service: 1
CUSTOMER SERVICE A. CLEAN FRIENDLY SERVICE A excellent product
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
You're told to get the hell out of the line if you mention any mistakes. I wasn't rude, just stated my two frozen coffees (that cost nearly $13) weren't at all frozen. "That's how it came out" and then "get the hell out of my line" was next from this dazzling young man.Will never come back, can't believe you spend this kind of money on overpriced coffee and get treated that way. Good thing there's plenty of options nearby.
Atmosphere: 1
Food: 3
Service: 1
I glad I came because I got email said Spring Donuts .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Once u get ur flavor right it hard to
Atmosphere: 5
Food: 4
Service: 4
had a donut today. tasted like poison. had to spit it out and toss the other one out that was purchased at drive thru. the bag also smelled like a cigarette.DONT WASTE YOUR $$ OR TIME
Food: 1
I pre ordered in the app. Both the chicken from my panini and the brown butter caramel for my cold brew had to be substituted because they were out. The grilled cheese was disappointing honestly. But the drinks are always good.
Atmosphere: 5
Food: 4
Service: 5
Clean and very quick never
Atmosphere: 5
Food: 5
Service: 5
Always quick and pleasant. Coffee is fresh, pastries made fresh daily. Drive thru is quick.
Atmosphere: 3
Food: 5
Service: 5
I came in there today to check to see if they had matcha. I work right across the street and I really wanted one. I checked online first and saw Tim Hortons dots over matcha. I walked across the street to order and the lady I spoke to first was really snide with me about it. Said they didn’t have it. Which I don’t mind if they don’t but the way she spoke to me was just very belittling and rude. I got that vibe from all the employees. Very snobby and will never go to Tim Hortons again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Look, they close at 7pm. I show up every Wednesday night at 615-30ish. They have everything pretty much cleaned up ready to close. I am thinking what won't make much of a mess. Every Time, I am told that they will make me anything I want. To me, that shows me good business!
Atmosphere: 5
Food: 5
Service: 5
If it was an option I wouldn’t give a star at all! I was in the drive through yesterday to get an ice coffee and a carmel ice cappuccino. The lady said pull up and I couldn’t because there was 2 cars ahead of me that couldn’t move. She spoke on the headset and said that I wasn’t moving. Here comes another worker his name is Tyler and yells and cuss me out because I couldn’t move. I asked for the gm he said that the gm was there but wouldn’t let me talk to the gm. That way I was treated by Tyler is just down low. I called the corporate office and reported him. If I was how I used to be back 10 years ago, I would have grabbed him by the neck and put him through the wall! Tyler your parents is a disgrace for raising you that way!
Service: 1
I went through the drive-thru ordered a plain bagel with plain cream cheese extra cream cheese. The person in the drive through asked me to pull forward and park in front of the store when I advised her that I felt uncomfortable doing that she said well would I rather park instead. After waiting 10 minutes for them to bring me my food I went inside and not only did they not have the receipt for the food that I ordered but they had the order completely incorrect with no offer for resolution. Absolutely the worst customer service experience I've ever had at a Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
Coffees were wrong size, didnt realize they also added cream and siger to the wrong drink. Ended up thowing then out.
Service: 4
Food is terrible. Donuts are tolerable.
Atmosphere: 3
Food: 2
Service: 1