6641 Dixie Hwy, Fairfield
Went at 6pm on Friday and they were closed (even though it says they are open until 7pm). How is ice cream place closes this early on Friday during summer? Makes no sense.
They didn't have a flavor I was looking for at the scoopable counter. He pointed to the ice cream case and said some were in there. We grabbed two of what I wanted. I tried to order a drink ...they were out of. He rang me up and the register wasn't working apparently "I guess I can only take cash". I know everyone has bad days and everyone is going through something....he wasn't friendly or helpful in the way of customer service... almost as if I was the problem for wanting to buy things. I'm disappointed because this is my second trip to this store(the first time they were closed although online hours stated differently...needless to say I won't be back...I hope dude has as better day tomorrow.
It is a horrible place we wanted to order a cake but they said that I had to come in 2 weeks so we can get 1 so we ordered a already made one but they didn’t tell us the flavor and we asked if they could put the name but said to go to Kroger so they can put it it’s terribly place the workers very lazy they don’t know how to do their job good lucky if you thinking go that place
Stopped and ordered 1 medium chocolate milkshake and 1 medium Strawberry. Order# 8896 at 4:39:57 PM. It was the worst milkshakes we have ever had and we paid $5.59 /each. It didn't have any ice cream but tasted like chocolate syrup in crushed ice and same with the Strawberry. No taste at all. If we hadn't just got on the interstate we would have turned back. It wasn't even Baskin Robbins but came in a dunkin cup and the doors were locked, couldn't go inside and we should have known something eas up when all we could see was 1 person inside.
Terrible place. Incorrect hours listed , and sometimes they close at 5 sometimes 6. They should shut down.
No glove ,not clean t,dont let you use the restroom and price wayup...don waste your money.
Horrible it's so bad I wanted to give it a zero.Can't explain but never going here ever again!
I came in on a Monday May 9th to order my son's custom made cake for his Birthday! Welll I was told that the employee couldn't help me that her manager had to help. Well he wasn't in. She told me to come back Tuesday around 12p.m. So I did and the manager was there. He told me I couldn't order a custom made cake that takes Longer to make. No one told me it takes a week to make a custom made cake! So I said okay what do you have? He show me some cake and than show me a pizza pie cake with Oreos on it. Never did he say you can't change the color or anything. He never said thats how it comes. I asked if he could make the cover blue? And Write Happy 8th Birthday Charles! You see you can't even make out what it says. My husband picked it like this. If it was me I wouldn't take it. I paid for it 2 days before because they said wouldn't make it if I didn't. So I called to complain, no answer ?! So I called corporate. Well they said that it's up to Manger how they handle it. Well the owner calls me today and doesn't handle to well. He says he will give me 5 dollers off. Like what! I said thats not right. Btw this isn't the 1st time this happened to me. I let that it go the 1st time but this is not good at all. And since the owner didn't handle it well I won't order another one. It looks like a per school done it! I am really upset and rate this a 1 star ?.
weirdest hours i’ve ever seen & they’re ALWAYS closed on the app. if y’all are that understaffed, either pay your employees more or just close the entire store.
Employees seemed surprised to have customers. Their instock items showed it. They must not do a lot of business, they seemed pretty unprepared. They don't even have a cash register up front, so the employee had to disappear with my credit card and phone so I could pay. I suggest going through the drive thru if you visit here. Quality was hard to gauge based on availability.
My coffee was perfect, but my food was burnt and a waste of my money. Should have saved my money as a drove 3 more minutes to another dunkin.
Store says they close at 7pm. Drove an hour to get here to buy my husband his favorite ice cream for his birthday and they are closed! Very disappointed!!!
My daughter and I stood at the counter for a good while waiting for assistance. The dude finally comes out but he starts talking to another assclown that walked in talking about the toys he sold. Baskin Robbins no longer has 31 flavors(and I don't want to hear about it being combined) and the flavor I was looking for (which is on the website) he'd never heard of. Ice cream was disgusting(my kiddo said it tasted like peanut butter ice cream) and I'll never return to this location.
Love the cold brew coffee with sweet foam and the maple bacon croissant
They don't even deserve 1 star. Horrible service. Manager with multi colored hair should not be working in customer service. Hope upper management reads these reviews.
6641 Dixie Hwy, Fairfield, OH 45014