Went out to the Hilliard BW3’s. My waitress was Cinda. She was phenomenal. Showed me how to SAVE $5 on my order. Okay who has their employees trying to save the customers money. I’d say BW3 does. Every company needs to incorporate that. On to the food. Had some Honey BBQ and Garlic Parmesan wings, Onion Rings, Celery and a drink. The wings were really flavorful. Especially the Garlic Parmesan. Onion rings were nice and crunchy. Cinda was ALL over getting refills for my drinks. She even got one to go for me. Great experience today.
Inside was dirty, had a bartender working that had not been trained or anyone training her while she tried to serve customers.There was no management to be seen.The staff was all in the kitchen yelling at each other loudly because the music in the kitchen was blaring so loudly.A simple order of 6 traditional wings took over 35 minutes, because the cook was on the back patio smoking Marijuana.I know this because while waiting so long for my food, I stepped out back to have a cigarette and watch him doing it.I have to say, this place needs a complete overhaul of management and most of the staff..
Atmosphere: 1
Food: 1
Service: 1
Baltazar Pascual
The service is bad, they gave us the wrong order and why the hell are there so many televisions?
Atmosphere: 1
Food: 5
Service: 1
Mandi Marie D'Amico
We stopped in at 1030pm on a Saturday night, saw 1 other family eating. It was an absolute disappointment. Our server was kind and sweet, but our food and wait time was awful. My bun was burnt, everything was cold, the place looked like it hadn't been cleaned, ever. We ordered 2 burgers and a wrap and we didn't get our food until 11:19. Both me and my son got sick afterwards. I hate writing bad reviews, but unfortunately this was bad enough to take the time and write.
Atmosphere: 1
Food: 1
Service: 3
Jon Grimm
The primary issue that I have with this location is service. I've been in a handful of times to just pick up food and the service has gone notably downhill over the last year or two. Not only is the wait time just to get acknowledged increasing, but I can't remember the last time that I've even felt "welcomed" at this location. I've never had any issues with the food, which is the silver lining but I'm hopeful that the customer service takes an uptick sooner rather than later.
Atmosphere: 3
Food: 4
Service: 1
Heath Jones
Ordered a carry out order tonight. Went there and had to wait maybe 2 minutes for them to finish it up, no big deal. But the food was cold, almost stale. And overall, it was just nasty. We ended up throwing probably about half of it away because it was just so bad. This location is not good, at all. The plain city/dublin location is really good though. So the problem is specific to this location.
Atmosphere: 2
Food: 2
Service: 2
Samantha Muldrew
Food was cold. Service was bad. Bartender didn’t follow drink instructions. Waste of money.
Atmosphere: 1
Food: 1
Service: 1
chad tassin
It's lost some of its shine but still best place in town for a wing and TV experience. The medium boneless and toss is soils. Will recommend.
Atmosphere: 3
Food: 5
Service: 4
MARLON RIVAS
I went with my wife for my birthday and the service was disappointing, terrible, very bad attention, we asked about something special for the birthday people and the answer was there is no manager and we can't offer anything, when the food arrived it was cold, we left the place and was Disappointed, I would not recommend it at all, the restaurant is very nice but the service needs to improve.
Atmosphere: 3
Food: 1
Service: 1
Veronica Granger
Went in for pickup and attempted to use a gift card I received for a gift. The person at the counter stated the card could only be used online. I stated that I tried to use it to order online and it didn't work. An O so wonderful (NOT) worker came momentarily to the counter with her shiny disposition to not offer any useful information. I handed the original worker my personal card and said forget it, just let me pay for my order as the line was forming at the register. The very nice (NOT!) worker rolled her eyes and went to the back stating OH WELL, WE TRIED! YA DIDN'T TRY HARD ENOUGH ! And even if you didn't know what you were doing you could have at least said "We are sorry, can't seem to figure this out" and that would have been fine. I would not recommend sending a damn dog to this location for service !!!!!!!!!!!!!!!!!
Good food with average service. We felt like out server was ready to go home.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Ultimate Nachos
Amer Awwad
I just left the restaurant! Horrible manager with bad attitude! I took second step to make a complaint about him first he refused to give me his name or an any card information about him since he’s the manager! Second he refused to give me a pin or a peace of paper to write down his name and started to escalate the issue in front of my child! Finally he asked me to leave the store or he will do something!! Please stop him from being rood to ppl specially ppl who come with their children’s for a place it supposed to be safe
Atmosphere: 1
Food: 4
Service: 1
Angela Stevenson-Smith
Supreme wait staff. They were friendly & made our stay
Atmosphere: 5
Food: 5
Service: 5
Scott Hogsten
For the second time in the last month I have gone it at lunch and have failed to be served. This is a chronic problem at the location. Not only did I walk out but so did another couple. Management pay attention and get yourself upfront taking care of customers!!!!!
Atmosphere: 3
Food: 1
Service: 1
Jess Kehrle
I believe I posted 2 weeks ago, and my post was deleted.So anyways I was here 2 weeks ago, I had a coupon on my account and I asked the server to look at my account when I paid and she tried to say the coupons are only online. I’ve clearly used coupons at this location before.So I ask her to check and she says okay if it doesn’t work you’ll still get points.Comes back and says NOTHING about her checking. Very very rude, anyone that works in a customer service setting would ALWAYS say something about what they’re checking on. What the heck?
Went out to the Hilliard BW3’s. My waitress was Cinda. She was phenomenal. Showed me how to SAVE $5 on my order. Okay who has their employees trying to save the customers money. I’d say BW3 does. Every company needs to incorporate that. On to the food. Had some Honey BBQ and Garlic Parmesan wings, Onion Rings, Celery and a drink. The wings were really flavorful. Especially the Garlic Parmesan. Onion rings were nice and crunchy. Cinda was ALL over getting refills for my drinks. She even got one to go for me. Great experience today.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beer-Battered Onion Rings, Chicken Wings
Inside was dirty, had a bartender working that had not been trained or anyone training her while she tried to serve customers.There was no management to be seen.The staff was all in the kitchen yelling at each other loudly because the music in the kitchen was blaring so loudly.A simple order of 6 traditional wings took over 35 minutes, because the cook was on the back patio smoking Marijuana.I know this because while waiting so long for my food, I stepped out back to have a cigarette and watch him doing it.I have to say, this place needs a complete overhaul of management and most of the staff..
Atmosphere: 1
Food: 1
Service: 1
The service is bad, they gave us the wrong order and why the hell are there so many televisions?
Atmosphere: 1
Food: 5
Service: 1
We stopped in at 1030pm on a Saturday night, saw 1 other family eating. It was an absolute disappointment. Our server was kind and sweet, but our food and wait time was awful. My bun was burnt, everything was cold, the place looked like it hadn't been cleaned, ever. We ordered 2 burgers and a wrap and we didn't get our food until 11:19. Both me and my son got sick afterwards. I hate writing bad reviews, but unfortunately this was bad enough to take the time and write.
Atmosphere: 1
Food: 1
Service: 3
The primary issue that I have with this location is service. I've been in a handful of times to just pick up food and the service has gone notably downhill over the last year or two. Not only is the wait time just to get acknowledged increasing, but I can't remember the last time that I've even felt "welcomed" at this location. I've never had any issues with the food, which is the silver lining but I'm hopeful that the customer service takes an uptick sooner rather than later.
Atmosphere: 3
Food: 4
Service: 1
Ordered a carry out order tonight. Went there and had to wait maybe 2 minutes for them to finish it up, no big deal. But the food was cold, almost stale. And overall, it was just nasty. We ended up throwing probably about half of it away because it was just so bad. This location is not good, at all. The plain city/dublin location is really good though. So the problem is specific to this location.
Atmosphere: 2
Food: 2
Service: 2
Food was cold. Service was bad. Bartender didn’t follow drink instructions. Waste of money.
Atmosphere: 1
Food: 1
Service: 1
It's lost some of its shine but still best place in town for a wing and TV experience. The medium boneless and toss is soils. Will recommend.
Atmosphere: 3
Food: 5
Service: 4
I went with my wife for my birthday and the service was disappointing, terrible, very bad attention, we asked about something special for the birthday people and the answer was there is no manager and we can't offer anything, when the food arrived it was cold, we left the place and was Disappointed, I would not recommend it at all, the restaurant is very nice but the service needs to improve.
Atmosphere: 3
Food: 1
Service: 1
Went in for pickup and attempted to use a gift card I received for a gift. The person at the counter stated the card could only be used online. I stated that I tried to use it to order online and it didn't work. An O so wonderful (NOT) worker came momentarily to the counter with her shiny disposition to not offer any useful information. I handed the original worker my personal card and said forget it, just let me pay for my order as the line was forming at the register. The very nice (NOT!) worker rolled her eyes and went to the back stating OH WELL, WE TRIED! YA DIDN'T TRY HARD ENOUGH ! And even if you didn't know what you were doing you could have at least said "We are sorry, can't seem to figure this out" and that would have been fine. I would not recommend sending a damn dog to this location for service !!!!!!!!!!!!!!!!!
Service: 1
Restaurantji Recommends
Good food with average service. We felt like out server was ready to go home.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Ultimate Nachos
I just left the restaurant! Horrible manager with bad attitude! I took second step to make a complaint about him first he refused to give me his name or an any card information about him since he’s the manager! Second he refused to give me a pin or a peace of paper to write down his name and started to escalate the issue in front of my child! Finally he asked me to leave the store or he will do something!! Please stop him from being rood to ppl specially ppl who come with their children’s for a place it supposed to be safe
Atmosphere: 1
Food: 4
Service: 1
Supreme wait staff. They were friendly & made our stay
Atmosphere: 5
Food: 5
Service: 5
For the second time in the last month I have gone it at lunch and have failed to be served. This is a chronic problem at the location. Not only did I walk out but so did another couple. Management pay attention and get yourself upfront taking care of customers!!!!!
Atmosphere: 3
Food: 1
Service: 1
I believe I posted 2 weeks ago, and my post was deleted.So anyways I was here 2 weeks ago, I had a coupon on my account and I asked the server to look at my account when I paid and she tried to say the coupons are only online. I’ve clearly used coupons at this location before.So I ask her to check and she says okay if it doesn’t work you’ll still get points.Comes back and says NOTHING about her checking. Very very rude, anyone that works in a customer service setting would ALWAYS say something about what they’re checking on. What the heck?
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Boneless Wings