I realized that Five Guys isn't for me. I got a cheeseburger; it had 3 patties of meat. For me, that bread to meat ratio didn't taste good. The fries are amazing! Expensive but tasty.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Fries
Imari Linton
Fani ( I hope I spelled that right) is a cashier at this location and she is wonderful and hospitable! She was so sweet and efficient and deserves a raise !!!!
Atmosphere: 5
Food: 5
Service: 5
Dario Montez
The price is just outrageous $13 for a burger with no drink and fries is INSANE.
Atmosphere: 1
Food: 3
Service: 3
DJ Diamond Lee
First time having the food and 10 out of 10.. Def worth the price.
Atmosphere: 5
Food: 5
Service: 5
Bryan Heard
Not a good experience to say the least. After a 20 minute of not receiving my food and watching everyone else getting their orders, I had to ask " where is my order? " In response I was told my order was dropped on the floor and then and only then did they begin to remake my order. Upon finally receiving my to go order, I get home and tasted the fries and they were so salty they could not be consumed! A waste of my hard earned money, $7.69 thrown in the garbage.
Atmosphere: 3
Food: 1
Service: 3
Amy Castle
My son and Father LOVE cheeseburgers and fries! This is a go to burger and fries! Consistent and good! I’ve always been trying wonderful! Lots of kindness and some good laughs!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fries, Cheeseburger with Everything
Michelle S.
Fantashica Blakey is the definition of top-notch customer service. Always leading with the best impression, this young lady completely exceeded my expectations of what dining at Five guys could offer. She knows a vast majority of her customers by name and makes a true and genuine connection with everyone. She is very attentive and knowledgeable and always makes sure our meal is a memorable one, providing excellent recommendations and ensuring satisfaction. Fantashica really goes above and beyond for this company and deserves the recognition she is rightfully owed. Five Guys is so fortunate to have someone so special be apart of their company.
Keena Robinson
Who said customer service was dead? They surely have not been to this location. They messed up my order. I went in ready to face the attitude of their mistake and received the complete opposite. The manager was so polite, apologetic, and helpful. He basically rolled out the red carpet. I felt as if my business was important to the establishment and he didn’t want to lose me as a customer. It was a top notch experience
Atmosphere: 5
Food: 5
Service: 5
Desiree Martin
I visited this location yesterday, in the past I have never had a bad experience at five guys however this was the worst time ever! I was trying to order 2 single burgers, 1 double, and 1 order of fries. The person that was taking my order kept repeating okay 3 patties right, and I repeated 1 double and 2 singles. After about several minutes I was so frustrated that I was ready to cancel my order and leave. At one point he said “ you are confusing me”. I then said I don’t understand how I am confusing you! I want 1 double cheeseburger and 2 single burgers. You keep saying 3 patties, and then he said oh I was talking to them, gesturing at the people preparing the burgers. I was very embarrassed as well as hearing grunts and groans from the people in line behind me! When I finally got my order ( which really didn’t take long) my fries were not the traditional serving that is spilling over in the bag, there were only enough fries to fill up the medium container! I will definitely not be returning to five guys after this humiliating experience!
Atmosphere: 5
Food: 3
Service: 1
Angela Haynes
Easy to get in and out. Everything you expect- friendly employees, good food, and great service.
Waited longer for a milkshake than the people behind me in line getting actual cooked food. Will never waste my time again! The people operating establishments like this actually make it a chore to give them your money. No thanks will never be back. And the shake sucked. Too thick no milk added just a $7 scoop of soft serve in a cup with only a straw to eat it with. Terrible. Can I have my tip back?
Atmosphere: 2
Food: 1
Service: 1
Eddie Khan
The best customer service in this restaurant especially from Fanny, always smiling and greeting customer, that's what changes business. Keep up the good work & thank you for your great customer service.
Atmosphere: 5
Food: 5
Service: 5
Ella D.
Earlier in the week we visited this restaurant and placed orders for a cheeseburger with bacon, fries, and a bacon hamburger, and 2 lemonades. When the order was given to us, the bacon hamburger had NO hamburger just a bun and bacon. The manager asked for the receipt and then made another order of the bacon hamburger. Much to my disappointment the new order contained a bun with bacon and 2 GREASY patties which I was unable to eat. In my many trips to Five Guys around the country, this was the WORST experience I have ever had!
Michelle Adams
The crew working there was about business and getting orders out as quickly as possible. Great job team.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger with Everything
Erika Hughey
Just left 5 guys on Cedar road in Cleveland Ohio I was supposed to receive a little cheeseburger i received a double cheeseburger ordered a small fry and a regular drink could not eat the fries because they had so much salt and was not cooked all the way that I'm couldn't eat them. I took off one of the patties off of the cheeseburger because I ordered a little cheeseburger and they gave me a double cheeseburger I was just like some consistency at this location. This food cost to much money to have this wrong all the time
I realized that Five Guys isn't for me. I got a cheeseburger; it had 3 patties of meat. For me, that bread to meat ratio didn't taste good. The fries are amazing! Expensive but tasty.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Fries
Fani ( I hope I spelled that right) is a cashier at this location and she is wonderful and hospitable! She was so sweet and efficient and deserves a raise !!!!
Atmosphere: 5
Food: 5
Service: 5
The price is just outrageous $13 for a burger with no drink and fries is INSANE.
Atmosphere: 1
Food: 3
Service: 3
First time having the food and 10 out of 10.. Def worth the price.
Atmosphere: 5
Food: 5
Service: 5
Not a good experience to say the least. After a 20 minute of not receiving my food and watching everyone else getting their orders, I had to ask " where is my order? " In response I was told my order was dropped on the floor and then and only then did they begin to remake my order. Upon finally receiving my to go order, I get home and tasted the fries and they were so salty they could not be consumed! A waste of my hard earned money, $7.69 thrown in the garbage.
Atmosphere: 3
Food: 1
Service: 3
My son and Father LOVE cheeseburgers and fries! This is a go to burger and fries! Consistent and good! I’ve always been trying wonderful! Lots of kindness and some good laughs!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Fries, Cheeseburger with Everything
Fantashica Blakey is the definition of top-notch customer service. Always leading with the best impression, this young lady completely exceeded my expectations of what dining at Five guys could offer. She knows a vast majority of her customers by name and makes a true and genuine connection with everyone. She is very attentive and knowledgeable and always makes sure our meal is a memorable one, providing excellent recommendations and ensuring satisfaction. Fantashica really goes above and beyond for this company and deserves the recognition she is rightfully owed. Five Guys is so fortunate to have someone so special be apart of their company.
Who said customer service was dead? They surely have not been to this location. They messed up my order. I went in ready to face the attitude of their mistake and received the complete opposite. The manager was so polite, apologetic, and helpful. He basically rolled out the red carpet. I felt as if my business was important to the establishment and he didn’t want to lose me as a customer. It was a top notch experience
Atmosphere: 5
Food: 5
Service: 5
I visited this location yesterday, in the past I have never had a bad experience at five guys however this was the worst time ever! I was trying to order 2 single burgers, 1 double, and 1 order of fries. The person that was taking my order kept repeating okay 3 patties right, and I repeated 1 double and 2 singles. After about several minutes I was so frustrated that I was ready to cancel my order and leave. At one point he said “ you are confusing me”. I then said I don’t understand how I am confusing you! I want 1 double cheeseburger and 2 single burgers. You keep saying 3 patties, and then he said oh I was talking to them, gesturing at the people preparing the burgers. I was very embarrassed as well as hearing grunts and groans from the people in line behind me! When I finally got my order ( which really didn’t take long) my fries were not the traditional serving that is spilling over in the bag, there were only enough fries to fill up the medium container! I will definitely not be returning to five guys after this humiliating experience!
Atmosphere: 5
Food: 3
Service: 1
Easy to get in and out. Everything you expect- friendly employees, good food, and great service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Waited longer for a milkshake than the people behind me in line getting actual cooked food. Will never waste my time again! The people operating establishments like this actually make it a chore to give them your money. No thanks will never be back. And the shake sucked. Too thick no milk added just a $7 scoop of soft serve in a cup with only a straw to eat it with. Terrible. Can I have my tip back?
Atmosphere: 2
Food: 1
Service: 1
The best customer service in this restaurant especially from Fanny, always smiling and greeting customer, that's what changes business. Keep up the good work & thank you for your great customer service.
Atmosphere: 5
Food: 5
Service: 5
Earlier in the week we visited this restaurant and placed orders for a cheeseburger with bacon, fries, and a bacon hamburger, and 2 lemonades. When the order was given to us, the bacon hamburger had NO hamburger just a bun and bacon. The manager asked for the receipt and then made another order of the bacon hamburger. Much to my disappointment the new order contained a bun with bacon and 2 GREASY patties which I was unable to eat. In my many trips to Five Guys around the country, this was the WORST experience I have ever had!
The crew working there was about business and getting orders out as quickly as possible. Great job team.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger with Everything
Just left 5 guys on Cedar road in Cleveland Ohio I was supposed to receive a little cheeseburger i received a double cheeseburger ordered a small fry and a regular drink could not eat the fries because they had so much salt and was not cooked all the way that I'm couldn't eat them. I took off one of the patties off of the cheeseburger because I ordered a little cheeseburger and they gave me a double cheeseburger I was just like some consistency at this location. This food cost to much money to have this wrong all the time
Atmosphere: 1
Food: 1
Service: 1