A wanting experience in many ways. When I arrived, hostess was on the phone. Took almost five minutes to get her off the phone to begin saying hello. Took a several minutes still to get seated. My server came quickly, but then vanished. After almost 15 minutes, I flagged down a different server. She pointed out that she didn't have my table, which I acknowledged, and she thankfully took the order and relayed it to the assigned server. The food arrived another 15 minutes later without any word or acknowledgement about the disappearance. Again, 15-plus minutes without seeing anyone. By the time she came back, I was done and asked for the check. When it came, I was holding my credit card, wanting to confirm only the check amount/itemization before handing it over. She walked away. I had to track her down to then get it processed. The food was only ok, and for more money than it was worth. I will not be back.
Loved our 2 servers (training). They were very kind to us. As well they checked on us regularly. We felt very well taken care of ~ thank you!!! Food was great. We got the wonderful pretzel bites and well prepared Brussel sprouts. Then we both got their artisan pizza and it was amazing! One with regular cheese and one with vegan cheese - was surprised and happy to have this option. Ambiance is wonderful too! So win on all 3 things we look for in a restaurant. Will definitely be back!
Luke Smigielski
Fun atmosphere and cool views! Food is lousy... especially for the price. The sliders were awful, especially the Nashville Hot Chicken slider... much better sliders can be had at many of the local fast food chains, at a fraction of the price. Food was also served cold right from the kitchen.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: French Fries
anthony fidram
Some of the worst food and drinks I’ve ever had in such a beautiful location - what a waste space. Service was so bad it was comical. Avoid at any cost.
Atmosphere: 3
Food: 1
Service: 1
Jane
Have been here to eat probably 5 times over the past year for dinner and brunch once when they used to do have that in this restaurant. Would typically say it's a 4 star restaurant, but lately I've been disappointed. Pros: Sweet views of downtown inside and outside, cool cocktail menu, pretty good menu variety, loved the mix-n-match slider flight! Beautiful space. Cons: Table and appetizer plates were dirty. Sat by rooftop door during winter which was cold. Waitress messed up order and we had to get the bill fixed. They must have raised the prices when they changed the menu because there were only 2 apps under $15. Meals were a bit pricey too. And mocktails (love they have these), were more expensive than most of the cocktails. Overall, I'll still go here, but definitely not often or for special occasions. PLS bring back brunch to the heights!
MillardFillmore
Excellent pizza and bread from the wood-fired oven. Spectacular views especially from the outdoor terrace. The first seating option offered was in a dim corner despite the restaurant not being at all full when we arrived. However the host moved us upon request to a better table. Cocktails were also very good. The Toledo Fashioned was my favorite.
Was almost empty on a Friday at 6. Nachos were the best thing, but they forgot the meat and they had to go back and fix them. Fries were good, angus sliders were overcooked and dry. Both the rib bites and pork sliders are Carolina mustard-based bbq sauce, so if that's not your preference I would pass. Pepperoni pizza was ok but nothing to write home about. Our server seemed to have the only few tables that were there so he was very busy, but there were 2-3 servers sitting at the table behind us on their phones that we had to ask for drinks after 10 mins of sitting there waiting once we were seated.
Leslie Schott
We were in an igloo, 20 degrees outside and the heater was very poor, and only one blanket for 6 people. When asked server for new heater or blankets, we were told”the manager” said it’s near the end of use for the igloo and the heaters were worn out. Basically sorry about your luck. No attempt to make experience better, no offer of additional blankets. Food was so so, and long wait for food. My drink had a very very very brown banana as garnish and could taste as part of drink. Two of them came out that way. Dessert chocolate chip cookie, again long time to get, had to get to go. Not sure why it took so long as clearly wasn’t made fresh and was room temperature, not warm at all. I won’t go back, much nicer restaurants in town.Parking: We valet and that was very good and was validated at restaurant, so just the tip. At $10 was worth it.
Atmosphere: 1
Food: 2
Service: 3
Aletha Laker
This was meh. Overpriced service was slow to almost non existent. Then menu had several Local bottles and cans of beer which upon ordering we were told they had none...so why are they on the menu. The wood fired pizza was ok minus the fact they burnt the crust it was literally black I would be embarrassed to bring that to someone's table. The waitress seemed in a hurry we wanted to sip drinks and nimble on an appetizer before our meal and as soon as we ordered them she was ripping the menus from our hands like we were just done.The fried pickles are sweet puckles which was just disgusting and by the time we got them most the breading had fallen off so it was a basket of shriveled sweet pickles with ranch. Lastly after our burnt pizza was delivered our waitress simply never returned our drinks sat empty. The veiw of the city was supposed to be nice but the lights are to bright so you can't see anything but your reflection in the window.
Atmosphere: 2
Food: 2
Service: 2
Angela Grzybowski
First off, the jazz music...phenomenal. Definitely the highlight of the evening. Food was definitely freeze/thaw/serve. To be fair, I did not try the pizza, but salads, fries, sandwiches we ate were definitely subpar. DEFINITELY frozen fries. Service was pleasant. Reservations sucked. They allow you to send a special request online, but tell you when you get there they don't do special requests. When they recommend parking in the garage across the street....DON'T DO IT. The underground tunnel they say to use to get back to your car from the restaurant is locked at a certain time. Time wasn't posted, but we had 7pm Reservations and we were locked out from the tunnel. The only way to our car was going outside and around. If you're going for dinner, use valet.....or don't go at all. NOT safe.
The employees were very friendly and attentive. The food was good. Good menu for bar food. The drinks were good. I agree with other reviews regarding the pizza. It definitely needs to come out more well done and hot. The center on both of our pizzas, the margharita and Italiano were sort of soft and lukewarm.  Our server Macy was courteous and always smiling!
The vibes were great, however the food was disappointing. This could have been because it was Valentine's Day but the nachos I ordered were burnt and the pizza was extremely under cooked.
Peter Cruz
Service took a while because it was packed , but food is great ? they need a faster pizza guy .
Atmosphere: 5
Food: 5
Service: 4
Kelly Hyer
Convenient as it is located within the hotel but food was meh.Best choice was the pretzel.
A wanting experience in many ways. When I arrived, hostess was on the phone. Took almost five minutes to get her off the phone to begin saying hello. Took a several minutes still to get seated. My server came quickly, but then vanished. After almost 15 minutes, I flagged down a different server. She pointed out that she didn't have my table, which I acknowledged, and she thankfully took the order and relayed it to the assigned server. The food arrived another 15 minutes later without any word or acknowledgement about the disappearance. Again, 15-plus minutes without seeing anyone. By the time she came back, I was done and asked for the check. When it came, I was holding my credit card, wanting to confirm only the check amount/itemization before handing it over. She walked away. I had to track her down to then get it processed. The food was only ok, and for more money than it was worth. I will not be back.
Loved our 2 servers (training). They were very kind to us. As well they checked on us regularly. We felt very well taken care of ~ thank you!!! Food was great. We got the wonderful pretzel bites and well prepared Brussel sprouts. Then we both got their artisan pizza and it was amazing! One with regular cheese and one with vegan cheese - was surprised and happy to have this option. Ambiance is wonderful too! So win on all 3 things we look for in a restaurant. Will definitely be back!
Fun atmosphere and cool views! Food is lousy... especially for the price. The sliders were awful, especially the Nashville Hot Chicken slider... much better sliders can be had at many of the local fast food chains, at a fraction of the price. Food was also served cold right from the kitchen.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: French Fries
Some of the worst food and drinks I’ve ever had in such a beautiful location - what a waste space. Service was so bad it was comical. Avoid at any cost.
Atmosphere: 3
Food: 1
Service: 1
Have been here to eat probably 5 times over the past year for dinner and brunch once when they used to do have that in this restaurant. Would typically say it's a 4 star restaurant, but lately I've been disappointed. Pros: Sweet views of downtown inside and outside, cool cocktail menu, pretty good menu variety, loved the mix-n-match slider flight! Beautiful space. Cons: Table and appetizer plates were dirty. Sat by rooftop door during winter which was cold. Waitress messed up order and we had to get the bill fixed. They must have raised the prices when they changed the menu because there were only 2 apps under $15. Meals were a bit pricey too. And mocktails (love they have these), were more expensive than most of the cocktails. Overall, I'll still go here, but definitely not often or for special occasions. PLS bring back brunch to the heights!
Excellent pizza and bread from the wood-fired oven. Spectacular views especially from the outdoor terrace. The first seating option offered was in a dim corner despite the restaurant not being at all full when we arrived. However the host moved us upon request to a better table. Cocktails were also very good. The Toledo Fashioned was my favorite.
Was almost empty on a Friday at 6. Nachos were the best thing, but they forgot the meat and they had to go back and fix them. Fries were good, angus sliders were overcooked and dry. Both the rib bites and pork sliders are Carolina mustard-based bbq sauce, so if that's not your preference I would pass. Pepperoni pizza was ok but nothing to write home about. Our server seemed to have the only few tables that were there so he was very busy, but there were 2-3 servers sitting at the table behind us on their phones that we had to ask for drinks after 10 mins of sitting there waiting once we were seated.
We were in an igloo, 20 degrees outside and the heater was very poor, and only one blanket for 6 people. When asked server for new heater or blankets, we were told”the manager” said it’s near the end of use for the igloo and the heaters were worn out. Basically sorry about your luck. No attempt to make experience better, no offer of additional blankets. Food was so so, and long wait for food. My drink had a very very very brown banana as garnish and could taste as part of drink. Two of them came out that way. Dessert chocolate chip cookie, again long time to get, had to get to go. Not sure why it took so long as clearly wasn’t made fresh and was room temperature, not warm at all. I won’t go back, much nicer restaurants in town.Parking: We valet and that was very good and was validated at restaurant, so just the tip. At $10 was worth it.
Atmosphere: 1
Food: 2
Service: 3
This was meh. Overpriced service was slow to almost non existent. Then menu had several Local bottles and cans of beer which upon ordering we were told they had none...so why are they on the menu. The wood fired pizza was ok minus the fact they burnt the crust it was literally black I would be embarrassed to bring that to someone's table. The waitress seemed in a hurry we wanted to sip drinks and nimble on an appetizer before our meal and as soon as we ordered them she was ripping the menus from our hands like we were just done.The fried pickles are sweet puckles which was just disgusting and by the time we got them most the breading had fallen off so it was a basket of shriveled sweet pickles with ranch. Lastly after our burnt pizza was delivered our waitress simply never returned our drinks sat empty. The veiw of the city was supposed to be nice but the lights are to bright so you can't see anything but your reflection in the window.
Atmosphere: 2
Food: 2
Service: 2
First off, the jazz music...phenomenal. Definitely the highlight of the evening. Food was definitely freeze/thaw/serve. To be fair, I did not try the pizza, but salads, fries, sandwiches we ate were definitely subpar. DEFINITELY frozen fries. Service was pleasant. Reservations sucked. They allow you to send a special request online, but tell you when you get there they don't do special requests. When they recommend parking in the garage across the street....DON'T DO IT. The underground tunnel they say to use to get back to your car from the restaurant is locked at a certain time. Time wasn't posted, but we had 7pm Reservations and we were locked out from the tunnel. The only way to our car was going outside and around. If you're going for dinner, use valet.....or don't go at all. NOT safe.
Atmosphere: 5
Food: 1
Service: 4
Restaurantji Recommends
The employees were very friendly and attentive. The food was good. Good menu for bar food. The drinks were good. I agree with other reviews regarding the pizza. It definitely needs to come out more well done and hot. The center on both of our pizzas, the margharita and Italiano were sort of soft and lukewarm.  Our server Macy was courteous and always smiling!
The vibes were great, however the food was disappointing. This could have been because it was Valentine's Day but the nachos I ordered were burnt and the pizza was extremely under cooked.
Service took a while because it was packed , but food is great ? they need a faster pizza guy .
Atmosphere: 5
Food: 5
Service: 4
Convenient as it is located within the hotel but food was meh.Best choice was the pretzel.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Giant Pretzel
The service was awesome and great views.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Margherita Pizza