The pot pie was cold. Gave me Cole slaw not mashed potatoes. The three piece was messed up. When called back the manager was RUDE. Don't
Atmosphere: 1
Food: 1
Service: 1
Ad Kinion
If you want attitude with your cold chicken this is the place To go.This place excels on poor customer service, along with making sure that no food is served fresh. Make sure you schedule at least 35 minutes out of your day to wait for this cold food.You will know first hand what is like to deal with people whom hate their jobs. Please,Shut this place down-
Atmosphere: 1
Food: 3
Service: 1
Tomie Burton
Paid all this money to get to work and wrong order...then I called they answered talking about Taco Bell please hold....never on gods green earth will I go back to Trotwood
Atmosphere: 1
Food: 1
Service: 1
Dwann Owensby
Sin fried food,sevice always
Atmosphere: 2
Food: 2
Service: 2
kyle Fuller
Worst KFC ever, I waited in line my whole lunch break to get to the window, and it wasn't even busy. When I got to the window, they had my order input wrong and said it would be a longer wait. I ended up saying, "Never mind cause i had no time to eat it. Guess i won't be eating lunch today. Thanks, kfc.
Atmosphere: 1
Food: 1
Service: 1
Tanya Morgan
Mr.Colfield is the best ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Tyree Broomfield
They were nice, polite, organized and professional.keep up the good work ?
Atmosphere: 5
Food: 5
Service: 5
Allen Hardy
Today being November 21st the time is 8:25. I've been sitting here since 7:40. Waiting for my food. Please be advised I paid my money with my credit card. Proceeded to pull up to the window asked for my chicken tenders. The young lady told me we don't have those right now it'll be 6 minutes I said okay. So I pulled over I've been sitting here for 45 minutes. I've been calling no one's answer I've been calling no one's answering. Finally someone picks up she tells me come into the store. But I'm not dressed at all that's why I went through the drive-thru I ran out of my house real briefly I don't even have shoes on I have house slippers with no socks. Therefore I'm not doing that. In which I informed her. Waited waited waited. Called back she then says oh my Lobby is closed. And you going to have to come around through the drive-thru again. Poor lack of communication, poor customer service skills. I had my friend call from three different phone numbers to the store which doesn't close until 10:00 p.m. back to back no one answered the phone. Now at this point attitudes are being exchanged from the young lady because she feels like she's pushing me off and it's a breach in my trust in how she's making the food. At this point as we all fear that if you give someone a problem behind the grill they could spit in your food or do whatever. Now I just want to refund but I can't even get that because it was based on the card and she's giving me all kinds of negative attitude. At this time her Lobby is locked and she informs me. Tells me to go around through the drive-through there's seven cars lined up I've been waiting almost close to an hour for a takeout drive-thru order quick fast food that's not fast. So now I'm pulling around to go talk to this young lady. In hopes of getting a refund the time now is 8:29. Ridiculous. I just want to say if the young lady doesn't want to work she should stay home. If the young lady can't handle the jobs need to tell her boss she needs to hire some more people to help her. Because obviously she was overwhelmed and she became very very irate and rude and a breach of all of our trust. If she's making the food concerning our health. It's a quality of life issue. Who knows what she's doing there's no cameras behind it. And she's dictating everything by telling us no come into the lobby what is the purpose of driving through. It's not like that she did everything wrong which you should have done was picked up the phone and called management and say I need help or delegated to work differently. What are they teaching these kids nowadays. Go work at Honda and see what happens. Go work in construction and see what happens you will be fired. And I hope they're reading this so you can be reprimanded. Dust Bunny/ The manager dark skinned.
Service: 1
Recommended dishes: Fried Chicken
Kimbo S.
Undercooked chicken and over cooked biscuits. This is the second time in the last two weeks. Feeling like I'm wasting my dollars at this location.
yolanda delay
Waited 10 minutes for food went back in to check on it after 15 minutes and they said another 10 minutes .. so I canceled my order .. no one tried to accommodate me nor were they
Quick and freshly cooked. Food was alright, nothing special as it's KFC and definitely not better than Popeyes ?. Great customer service which was a delightful surprise. I'd go back just for that. The associates, a young man and young women were so charming and funny! They worked well together getting orders taken care of while seemingly still enjoying their jobs. Awesome to see! I wish I'd gotten their names, that's my only real gripe. Whether or not I'm going to complain because people always do, I would also like to know their names so I know who I'm praising and to make sure that the right person or in this case, group of people here who deserve to be named and recognized for their effort in the fast food industry.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fried Chicken
charles estes
The staff were very
Atmosphere: 5
Food: 5
Service: 5
LaDawn Gurley
The KFC nuggets are very delicious! They were fresh, well seasoned, and real chicken! Try them soon, you won't be disappointed!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Daniel Ward
It's a KFC so not expecting a silly high standard but waiting for a big box meal for 15 minutes while I watched one of the staff stand out the front of house to smoke and chat on their phone didn't bode well with me. The person delivered it was ok but the fact that there was only 2 cars in front as I arrived, one also waiting for an order and no other cars arrived in that time told me a lot at a lunchtime...
Food: 4
Service: 4
Daniel Cheek
The only person with any common sense is the oldest person there, everyone else is just a meat sack. Oh, and be prepared to get your order back wrong every time.
The pot pie was cold. Gave me Cole slaw not mashed potatoes. The three piece was messed up. When called back the manager was RUDE. Don't
Atmosphere: 1
Food: 1
Service: 1
If you want attitude with your cold chicken this is the place To go.This place excels on poor customer service, along with making sure that no food is served fresh. Make sure you schedule at least 35 minutes out of your day to wait for this cold food.You will know first hand what is like to deal with people whom hate their jobs. Please,Shut this place down-
Atmosphere: 1
Food: 3
Service: 1
Paid all this money to get to work and wrong order...then I called they answered talking about Taco Bell please hold....never on gods green earth will I go back to Trotwood
Atmosphere: 1
Food: 1
Service: 1
Sin fried food,sevice always
Atmosphere: 2
Food: 2
Service: 2
Worst KFC ever, I waited in line my whole lunch break to get to the window, and it wasn't even busy. When I got to the window, they had my order input wrong and said it would be a longer wait. I ended up saying, "Never mind cause i had no time to eat it. Guess i won't be eating lunch today. Thanks, kfc.
Atmosphere: 1
Food: 1
Service: 1
Mr.Colfield is the best ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
They were nice, polite, organized and professional.keep up the good work ?
Atmosphere: 5
Food: 5
Service: 5
Today being November 21st the time is 8:25. I've been sitting here since 7:40. Waiting for my food. Please be advised I paid my money with my credit card. Proceeded to pull up to the window asked for my chicken tenders. The young lady told me we don't have those right now it'll be 6 minutes I said okay. So I pulled over I've been sitting here for 45 minutes. I've been calling no one's answer I've been calling no one's answering. Finally someone picks up she tells me come into the store. But I'm not dressed at all that's why I went through the drive-thru I ran out of my house real briefly I don't even have shoes on I have house slippers with no socks. Therefore I'm not doing that. In which I informed her. Waited waited waited. Called back she then says oh my Lobby is closed. And you going to have to come around through the drive-thru again. Poor lack of communication, poor customer service skills. I had my friend call from three different phone numbers to the store which doesn't close until 10:00 p.m. back to back no one answered the phone. Now at this point attitudes are being exchanged from the young lady because she feels like she's pushing me off and it's a breach in my trust in how she's making the food. At this point as we all fear that if you give someone a problem behind the grill they could spit in your food or do whatever. Now I just want to refund but I can't even get that because it was based on the card and she's giving me all kinds of negative attitude. At this time her Lobby is locked and she informs me. Tells me to go around through the drive-through there's seven cars lined up I've been waiting almost close to an hour for a takeout drive-thru order quick fast food that's not fast. So now I'm pulling around to go talk to this young lady. In hopes of getting a refund the time now is 8:29. Ridiculous. I just want to say if the young lady doesn't want to work she should stay home. If the young lady can't handle the jobs need to tell her boss she needs to hire some more people to help her. Because obviously she was overwhelmed and she became very very irate and rude and a breach of all of our trust. If she's making the food concerning our health. It's a quality of life issue. Who knows what she's doing there's no cameras behind it. And she's dictating everything by telling us no come into the lobby what is the purpose of driving through. It's not like that she did everything wrong which you should have done was picked up the phone and called management and say I need help or delegated to work differently. What are they teaching these kids nowadays. Go work at Honda and see what happens. Go work in construction and see what happens you will be fired. And I hope they're reading this so you can be reprimanded. Dust Bunny/ The manager dark skinned.
Service: 1
Recommended dishes: Fried Chicken
Undercooked chicken and over cooked biscuits. This is the second time in the last two weeks. Feeling like I'm wasting my dollars at this location.
Waited 10 minutes for food went back in to check on it after 15 minutes and they said another 10 minutes .. so I canceled my order .. no one tried to accommodate me nor were they
Atmosphere: 1
Service: 1
Restaurantji Recommends
Quick and freshly cooked. Food was alright, nothing special as it's KFC and definitely not better than Popeyes ?. Great customer service which was a delightful surprise. I'd go back just for that. The associates, a young man and young women were so charming and funny! They worked well together getting orders taken care of while seemingly still enjoying their jobs. Awesome to see! I wish I'd gotten their names, that's my only real gripe. Whether or not I'm going to complain because people always do, I would also like to know their names so I know who I'm praising and to make sure that the right person or in this case, group of people here who deserve to be named and recognized for their effort in the fast food industry.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fried Chicken
The staff were very
Atmosphere: 5
Food: 5
Service: 5
The KFC nuggets are very delicious! They were fresh, well seasoned, and real chicken! Try them soon, you won't be disappointed!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fried Chicken
It's a KFC so not expecting a silly high standard but waiting for a big box meal for 15 minutes while I watched one of the staff stand out the front of house to smoke and chat on their phone didn't bode well with me. The person delivered it was ok but the fact that there was only 2 cars in front as I arrived, one also waiting for an order and no other cars arrived in that time told me a lot at a lunchtime...
Food: 4
Service: 4
The only person with any common sense is the oldest person there, everyone else is just a meat sack. Oh, and be prepared to get your order back wrong every time.
Atmosphere: 2
Food: 2
Service: 3