I had a lovely time with my family, the food was in a timely manner and tasted great. They now have trivia games to where you can earn discounts or free pizzas if you win.
Atmosphere: 5
Food: 5
Service: 5
Roger Hoke
Do not order from here. Your order won't be delivered, and they won't even bother calling you to say it won't be delivered.
Atmosphere: 1
Food: 1
Service: 1
Ashley Bolton
Great service, wonderful food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Pan Meat Lover's Pizza, Marinara, Breadsticks, Cheese Sticks
Charles Kuhnwald
Used to be when you went to Pizza Hut you got a plate with your pizza not a paper plate and you got a real knife and fork to cut your pizza not a plastic fork and knife very disappointed for eating in covid's over go back to the real knife and fork and plates also too busy doing carryout and pick up deliveries then to really wait on the people that walked in to dine it's probably why people don't
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Marinara, Breadsticks
brian wintrow
Pizzas look like they were under the oven all day long like I was eating cardboard yummy not what happened this place used to be
Atmosphere: 3
Food: 1
Service: 1
David Tripp
My latest experience with the West Carrollton store was far from even satisfactory with the poor presentation of the product to the lateness of the delivery, my pizza didn't have the correct or amount of toppings ordered and after presented over an hour late after numerous times to contact the store was not given a reason for it after spending over $20 on one pizza with supposedly a deal.
Becka Lewis
Ordered the cheesesticks specifically without the seasoning. (My receipt even says so) well they must have forgotten and instead of making new ones, tried to cover it up with more cheese. What a waste of my money. Too bad it was almost 10:30 and they close at 11 or someone one would be remaking my order..so grimy to try and cover it up like that instead of just making what I ordered and paid for. I'll certainly never order from here again.Edit: response from the owner is useless, exact same thing they say on every bad review they get..no offer of making it right or refunding peoples hard earned money, even with photo evidence of the issue. SMH. Do better. I hope these reviews do as they intend to and stop people from wasting their time with this embarrassment of a pizza hut. There's another location a few miles away that is far better and never pretends like they can't see you when you come to pick up your order.
Linda Elsner
The 2 for 20 dinners says boneless drinks. They only have bottles and 2 liter. They need to give a discount. They only have Dr Pepper, water and mountain dew.
J G
I can definitely find far better pizza, and customer service. I showed up to pick up my pizza and was not acknowledged for 10 minutes. My pizza said it was ready, and they continued to cut pizzas. Yet they couldn't ring out pizzas. So it seems like getting the cart in front of the horse making more pizzas that you can't sell. Maybe you should be working on calling your help desk and getting your computers back online, maybe? It's also in bad taste to threaten your customers after waiting and wasting their time. And the amount of time I waited I could have had replacement food and been home. So yes I was not happy. If your employees and your manager cannot handle communications about the matter. Maybe they should find a job where they cannot have people arrested, who have a hungry family waiting at home. ONLY IN WEST CARROLLTON BUSINESSES, DO I FIND THIS SORT OF BACKWARD WAY OF LOSING CUSTOMERS. I wish I could say there is a business that I like in the West Carrollton or Moraine borders. I don't know what the issue is exactly. But it's sincerely about the quality of people they hire. Not good...
Mizz Sammy
It had been a few months since ordering from Pizza Hut because my family usually prefers other places, but we decided to order from here and it was a great decision. The food was amazing. Hot and fresh and delivered well before the time suggested. Glad I decided to have the stuff crust for dinner. We definitely will be ordering more frequently. Thank you.
Fantastic Food and service. I would recommend anyone to eat there
Phyllis Logel
As always, my deep dish personal pan pizza was very good
Hunter Black
Absolutely one of the worst pizza chains around. I placed an order for delivery one night, and I got assigned a door dash driver instead of a pizza hut employee. After the driver explained he doesn't get the tip that I added to my bill for the employee, I had to tip him as well.The pizza was completely fine.The breadsticks were cold, hardly seasoned at all, and not even cut up. They just sent a cold block of bread to my house.
Roger Morales
Unfortunately i cannot recommend this place at all the food quality has gotten worse and worse to the point its like they don't even care any more was decent at one point months ago just ordered 2 pizzas and they were pretty bad no sauce and very chewy but what got me was a huge grey hair that was baked into my pizza manager was defensive and rude when i asked for a refund had to get a call back days later from someone else just for a lousy single pizza refund what a mess
Kim Bilancia
Awful awful awful and EXTREMELY rude staff and managers. Long story short. After ordered via their website and them having Doordash deliver instead of them....the order was not ours. After calling for over an hour and asking for my money back...they refused to do.
I had a lovely time with my family, the food was in a timely manner and tasted great. They now have trivia games to where you can earn discounts or free pizzas if you win.
Atmosphere: 5
Food: 5
Service: 5
Do not order from here. Your order won't be delivered, and they won't even bother calling you to say it won't be delivered.
Atmosphere: 1
Food: 1
Service: 1
Great service, wonderful food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Pan Meat Lover's Pizza, Marinara, Breadsticks, Cheese Sticks
Used to be when you went to Pizza Hut you got a plate with your pizza not a paper plate and you got a real knife and fork to cut your pizza not a plastic fork and knife very disappointed for eating in covid's over go back to the real knife and fork and plates also too busy doing carryout and pick up deliveries then to really wait on the people that walked in to dine it's probably why people don't
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Marinara, Breadsticks
Pizzas look like they were under the oven all day long like I was eating cardboard yummy not what happened this place used to be
Atmosphere: 3
Food: 1
Service: 1
My latest experience with the West Carrollton store was far from even satisfactory with the poor presentation of the product to the lateness of the delivery, my pizza didn't have the correct or amount of toppings ordered and after presented over an hour late after numerous times to contact the store was not given a reason for it after spending over $20 on one pizza with supposedly a deal.
Ordered the cheesesticks specifically without the seasoning. (My receipt even says so) well they must have forgotten and instead of making new ones, tried to cover it up with more cheese. What a waste of my money. Too bad it was almost 10:30 and they close at 11 or someone one would be remaking my order..so grimy to try and cover it up like that instead of just making what I ordered and paid for. I'll certainly never order from here again.Edit: response from the owner is useless, exact same thing they say on every bad review they get..no offer of making it right or refunding peoples hard earned money, even with photo evidence of the issue. SMH. Do better. I hope these reviews do as they intend to and stop people from wasting their time with this embarrassment of a pizza hut. There's another location a few miles away that is far better and never pretends like they can't see you when you come to pick up your order.
The 2 for 20 dinners says boneless drinks. They only have bottles and 2 liter. They need to give a discount. They only have Dr Pepper, water and mountain dew.
I can definitely find far better pizza, and customer service. I showed up to pick up my pizza and was not acknowledged for 10 minutes. My pizza said it was ready, and they continued to cut pizzas. Yet they couldn't ring out pizzas. So it seems like getting the cart in front of the horse making more pizzas that you can't sell. Maybe you should be working on calling your help desk and getting your computers back online, maybe? It's also in bad taste to threaten your customers after waiting and wasting their time. And the amount of time I waited I could have had replacement food and been home. So yes I was not happy. If your employees and your manager cannot handle communications about the matter. Maybe they should find a job where they cannot have people arrested, who have a hungry family waiting at home. ONLY IN WEST CARROLLTON BUSINESSES, DO I FIND THIS SORT OF BACKWARD WAY OF LOSING CUSTOMERS. I wish I could say there is a business that I like in the West Carrollton or Moraine borders. I don't know what the issue is exactly. But it's sincerely about the quality of people they hire. Not good...
It had been a few months since ordering from Pizza Hut because my family usually prefers other places, but we decided to order from here and it was a great decision. The food was amazing. Hot and fresh and delivered well before the time suggested. Glad I decided to have the stuff crust for dinner. We definitely will be ordering more frequently. Thank you.
Restaurantji Recommends
Fantastic Food and service. I would recommend anyone to eat there
As always, my deep dish personal pan pizza was very good
Absolutely one of the worst pizza chains around. I placed an order for delivery one night, and I got assigned a door dash driver instead of a pizza hut employee. After the driver explained he doesn't get the tip that I added to my bill for the employee, I had to tip him as well.The pizza was completely fine.The breadsticks were cold, hardly seasoned at all, and not even cut up. They just sent a cold block of bread to my house.
Unfortunately i cannot recommend this place at all the food quality has gotten worse and worse to the point its like they don't even care any more was decent at one point months ago just ordered 2 pizzas and they were pretty bad no sauce and very chewy but what got me was a huge grey hair that was baked into my pizza manager was defensive and rude when i asked for a refund had to get a call back days later from someone else just for a lousy single pizza refund what a mess
Awful awful awful and EXTREMELY rude staff and managers. Long story short. After ordered via their website and them having Doordash deliver instead of them....the order was not ours. After calling for over an hour and asking for my money back...they refused to do.