We went through the drive thru window. Ordered a burger combo meal. Get my wife all the way back to work to find chicken nuggets in the bag no burger. I called the store asked to speak with the manager and got hung up on called back reach a person said they was the manager. Explain the issue and the reply I got was " What's the problem" I asked for her first name she refused to give it to me. Then said I could talk to the General manager I ask when that person would be there she said when they get back. I asked for the general manager name and she refused to give it to me and hung up.Such great customer service. There is a saying in business if a customer has a good experience they might tell a couple of people about. But if the customer has a bad experience at your business they will tell everyone they see or talk to for a good while. Carl's Jr you can do better at customer service.A former customer as of today !!!This store is the one located on 19th st Moore ,ok
Service: 1
Recommended dishes: Hamburger
Josh Schultz
Extremely slow response in the drive through. Only asked for my order after I began to drive away. Rude middle aged lady with a pink cell phone in her back pocket working the speaker. Literally asked “what do you want?” No greeting. Silent at the window when paying. Smells like cigarettes. I’ll use a different location next time.
Atmosphere: 1
Food: 3
Service: 1
Chebon Tiger
Its one star because it won't let me give 0 stars.S. L. O. W. Every. Time.
Food: 1
Service: 1
Justin Cook
The manager was very helpful and even let me know that they offer a military discount which I never knew.
Atmosphere: 5
Food: 5
Service: 5
Joe Welsh
Ordered a Jalepeno burger and received a regular famous star. Since it was on me for not noticing right away until i got home, I didn't return it but the star was still
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Famous Star with Cheese, Fries
Jose Rivera
No sure what was going on. Ordered drive thru and have been waiting over 10 minutes with a car ahead of me and nothing going on. We go to these drive thrus for convenience and speed. Not to wait for 15/20 mins for what should be no more than a 10 minute process at most from ordering to receiving the order. The 10+ minute wait was after placing my order and waiting behind another vehicle waiting for their order st the window. This is pretty bad for what should be fast food.
Service: 1
Binary
Waited 20 minutes in the drive thru line on a Saturday night at 7:00 just to get a burnt burger.
Atmosphere: 1
Food: 1
Service: 1
Gil Chavez Burciaga
Good option for burgers.
Atmosphere: 3
Food: 4
Service: 3
ChronicTaco23
Someone stole my food at this location and they wouldn't refund me or replace my food. The staff was not helpful and to be honest. Very
Atmosphere: 1
Food: 1
Service: 1
Tori Smith
Food was great and biscuits were cute heartsKid-friendliness: Have a pickie eater and he loved the heart biscuit
Waited in line for about 30 mins at the window before they took my card and they could clearly see at the drive thru window! They were not even busy they had one car before me and as of right now 2 cars behind me it shouldn’t take this long to have someone take payment when told to pull up to the second window! How does it take 45-50 mins total to get my order y’all are slow customer service this place is ridiculous! Also I’d like to add my food had a hair in the chicken tenders at the bottom!!
Atmosphere: 1
Food: 1
Service: 1
M DM
Orders made slow. Online orders are not
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Hamburger
Diana Graves
Tracy was an absolute delight working the drive thru window! Her positive attitude and friendliness is not something we've experienced at this location before!
Service: 5
Desireè Defendini
They were friendly. The black female with the glasses was extremely bubbly. Now my only complaint is they should have changed the grease. You can taste it in the fries and chicken tenders.
Atmosphere: 5
Food: 3
Service: 5
Brooke Robbins
Juantaria was so sweet and polite. Brought us extra jelly and was super kind.
We went through the drive thru window. Ordered a burger combo meal. Get my wife all the way back to work to find chicken nuggets in the bag no burger. I called the store asked to speak with the manager and got hung up on called back reach a person said they was the manager. Explain the issue and the reply I got was " What's the problem" I asked for her first name she refused to give it to me. Then said I could talk to the General manager I ask when that person would be there she said when they get back. I asked for the general manager name and she refused to give it to me and hung up.Such great customer service. There is a saying in business if a customer has a good experience they might tell a couple of people about. But if the customer has a bad experience at your business they will tell everyone they see or talk to for a good while. Carl's Jr you can do better at customer service.A former customer as of today !!!This store is the one located on 19th st Moore ,ok
Service: 1
Recommended dishes: Hamburger
Extremely slow response in the drive through. Only asked for my order after I began to drive away. Rude middle aged lady with a pink cell phone in her back pocket working the speaker. Literally asked “what do you want?” No greeting. Silent at the window when paying. Smells like cigarettes. I’ll use a different location next time.
Atmosphere: 1
Food: 3
Service: 1
Its one star because it won't let me give 0 stars.S. L. O. W. Every. Time.
Food: 1
Service: 1
The manager was very helpful and even let me know that they offer a military discount which I never knew.
Atmosphere: 5
Food: 5
Service: 5
Ordered a Jalepeno burger and received a regular famous star. Since it was on me for not noticing right away until i got home, I didn't return it but the star was still
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Famous Star with Cheese, Fries
No sure what was going on. Ordered drive thru and have been waiting over 10 minutes with a car ahead of me and nothing going on. We go to these drive thrus for convenience and speed. Not to wait for 15/20 mins for what should be no more than a 10 minute process at most from ordering to receiving the order. The 10+ minute wait was after placing my order and waiting behind another vehicle waiting for their order st the window. This is pretty bad for what should be fast food.
Service: 1
Waited 20 minutes in the drive thru line on a Saturday night at 7:00 just to get a burnt burger.
Atmosphere: 1
Food: 1
Service: 1
Good option for burgers.
Atmosphere: 3
Food: 4
Service: 3
Someone stole my food at this location and they wouldn't refund me or replace my food. The staff was not helpful and to be honest. Very
Atmosphere: 1
Food: 1
Service: 1
Food was great and biscuits were cute heartsKid-friendliness: Have a pickie eater and he loved the heart biscuit
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Stars
Restaurantji Recommends
Waited in line for about 30 mins at the window before they took my card and they could clearly see at the drive thru window! They were not even busy they had one car before me and as of right now 2 cars behind me it shouldn’t take this long to have someone take payment when told to pull up to the second window! How does it take 45-50 mins total to get my order y’all are slow customer service this place is ridiculous! Also I’d like to add my food had a hair in the chicken tenders at the bottom!!
Atmosphere: 1
Food: 1
Service: 1
Orders made slow. Online orders are not
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Hamburger
Tracy was an absolute delight working the drive thru window! Her positive attitude and friendliness is not something we've experienced at this location before!
Service: 5
They were friendly. The black female with the glasses was extremely bubbly. Now my only complaint is they should have changed the grease. You can taste it in the fries and chicken tenders.
Atmosphere: 5
Food: 3
Service: 5
Juantaria was so sweet and polite. Brought us extra jelly and was super kind.
Atmosphere: 5
Food: 5
Service: 5