The restaurant was clean, open and inviting. The staff doesn't rush to greet you. They take awhile to make the food. I used to eat here a lot but had a break up with Pei Wei and didn't remember why so I tried it again. I was very disappointed. I wish you could try the dish before you order and spend $50 for two people to eat. Only to get home with the family order meal and couldn't eat any of it. 3 entrées, an appetizer and dumplings, as well as donuts. The lettuce wraps were super salty, mushy fried chicken, and the bourbon chicken had a burned flavor to it. All was served on top of the rice so we couldn't even eat the rice. The donut tasted like egg rolls because I think they are cooked in the same grease. I used to get the spring rolls all the time but they tasted like the grease was old. It was evident why I broke up with Pei Wei.Overall I was very disappointed and mad that I wasted over $50 and couldn't eat any of it. I should have taken it back and requested my money back. Disappointing.
Atmosphere: 4
Food: 2
Service: 2
Austin Johnson
Great food and great service!!
Atmosphere: 5
Food: 5
Service: 5
Katy Burton
Love it!
Atmosphere: 5
Food: 5
Service: 5
THE REAL RÉMI
Managers lie cheat and steal from you and hang up on you when they get cornered! This location is the worst chain, their food has gone way downhill, the quantity is a joke, and they never do what they say they will. I had to call for days to ask for my refund which I always got some lame excuse from each person I spoke with, especially the GM Luis. He promised me he would take care of me and he never did. He has stolen my money then offered me a free meal in place of that, which he never did either. I HIGHLY RECOMMEND THE BELLE ISLE LOCATION, THEY ARE HONEST AND SO NICE AND THEIR FOOD IS THE WAY IT SHOULD BE, YOU WON'T REGRET GOING THERE NEXT TIME, IT'S THE BEST!!!P.S. Norman PEIWEI Managers, please don't respond to this review with more lies and try to act like you aren't aware of what you did. YOU KNEW AND KNOW EXACTLY WHAT YOU DID! This review is also going on BBB website fyi.
Atmosphere: 1
Food: 1
Service: 1
Luke Finch
Very good come here a
Atmosphere: 5
Food: 5
Service: 5
Kali Faught
The food is always fresh and great tasting! Never a miss!
Atmosphere: 5
Food: 5
Service: 5
Crystal Twomey
Bring a college student I’m on the go I love coming here and able to enjoy my hot lunch. Luis Prato Is so kinda and makes sure I have the best experience every time hit and ready!!
Atmosphere: 5
Food: 5
Service: 5
Kimberly Onyshczak
The food is great and the staff is so friendly. The manager Luis Prato even came to our table teasing with my younger grandson that was beyond ready to go. My family will definitely be going back!
First time at this location and they made me feel like a frequent customer. Manager Luis asked me my name and he guided me throught the menu, He recommended the Poke Bowl and it's the best I've ever tried. Everyone was smilling and treated me very cordially. I will definitely come back. Thank you so much!!!
This place is always great. The customer service is fantastic. I would recommend everyone come here! Luis, the manager is great to deal with and always works off the principle of superior service brings back customers. I only go here because of him and his team!
Well I’d send a picture of the food but I already ate it all! It was so delicious and tasted fresh. Definitely coming again soon great environment clean store and the service was out this world!! The manager even asked for my name and greeted me upon arrival.
Amazing Food, and an amazing Quality!
Atmosphere: 5
Food: 5
Service: 5
The restaurant was clean, open and inviting. The staff doesn't rush to greet you. They take awhile to make the food. I used to eat here a lot but had a break up with Pei Wei and didn't remember why so I tried it again. I was very disappointed. I wish you could try the dish before you order and spend $50 for two people to eat. Only to get home with the family order meal and couldn't eat any of it. 3 entrées, an appetizer and dumplings, as well as donuts. The lettuce wraps were super salty, mushy fried chicken, and the bourbon chicken had a burned flavor to it. All was served on top of the rice so we couldn't even eat the rice. The donut tasted like egg rolls because I think they are cooked in the same grease. I used to get the spring rolls all the time but they tasted like the grease was old. It was evident why I broke up with Pei Wei.Overall I was very disappointed and mad that I wasted over $50 and couldn't eat any of it. I should have taken it back and requested my money back. Disappointing.
Atmosphere: 4
Food: 2
Service: 2
Great food and great service!!
Atmosphere: 5
Food: 5
Service: 5
Love it!
Atmosphere: 5
Food: 5
Service: 5
Managers lie cheat and steal from you and hang up on you when they get cornered! This location is the worst chain, their food has gone way downhill, the quantity is a joke, and they never do what they say they will. I had to call for days to ask for my refund which I always got some lame excuse from each person I spoke with, especially the GM Luis. He promised me he would take care of me and he never did. He has stolen my money then offered me a free meal in place of that, which he never did either. I HIGHLY RECOMMEND THE BELLE ISLE LOCATION, THEY ARE HONEST AND SO NICE AND THEIR FOOD IS THE WAY IT SHOULD BE, YOU WON'T REGRET GOING THERE NEXT TIME, IT'S THE BEST!!!P.S. Norman PEIWEI Managers, please don't respond to this review with more lies and try to act like you aren't aware of what you did. YOU KNEW AND KNOW EXACTLY WHAT YOU DID! This review is also going on BBB website fyi.
Atmosphere: 1
Food: 1
Service: 1
Very good come here a
Atmosphere: 5
Food: 5
Service: 5
The food is always fresh and great tasting! Never a miss!
Atmosphere: 5
Food: 5
Service: 5
Bring a college student I’m on the go I love coming here and able to enjoy my hot lunch. Luis Prato Is so kinda and makes sure I have the best experience every time hit and ready!!
Atmosphere: 5
Food: 5
Service: 5
The food is great and the staff is so friendly. The manager Luis Prato even came to our table teasing with my younger grandson that was beyond ready to go. My family will definitely be going back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Signature Chicken Lettuce Wraps, Teriyaki Chicken, Sweet and Sour Chicken
First time at this location and they made me feel like a frequent customer. Manager Luis asked me my name and he guided me throught the menu, He recommended the Poke Bowl and it's the best I've ever tried. Everyone was smilling and treated me very cordially. I will definitely come back. Thank you so much!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki, Chicken Pad Thai, Honey Seared, Spicy Polynesian Poke Bowl Salad
Restaurantji Recommends
This place is always great. The customer service is fantastic. I would recommend everyone come here! Luis, the manager is great to deal with and always works off the principle of superior service brings back customers. I only go here because of him and his team!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mongolian Steak, Mongolian Beef
Staff is amazing. Food quality is great! Would recommend this restaurant to anyone ?
Atmosphere: 5
Food: 5
Service: 5
Great food and very welcoming atmosphere. All and all a very good experience!Dietary restrictions: Gluten and dairy free available upon request
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mongolian Steak, Crab Wontons
The food was very good. Our order of firecracker shrimp was very small, it was weird.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Signature Chicken Lettuce Wraps
Well I’d send a picture of the food but I already ate it all! It was so delicious and tasted fresh. Definitely coming again soon great environment clean store and the service was out this world!! The manager even asked for my name and greeted me upon arrival.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Dumplings, Orange Chicken and Fried Rice, Crab Wontons