JAMESS IS THE BEST EMPLOYEE EVERR HE IS THE EMPLOYEE OF THE YEAR AND SHOULD BE GETTING PAID $100 an hour! Please someone raise his pay or i will sue! He is an ANGEL and the most patient person ive ever met! ? ? ? ? ? Considering the fact that he should be retired and this company should consider retiring him he is the most hard working employee! He knows every customer by name and takes the time to personally get to know them within the couple minutes he interacts with his customers! PLEASE RAISE THIS MANS PAY or else it will result in a STRIKE!IF I COULD RATE HIM A 10000000000000000/10 i would
Service: 5
monica trevizo
James is literally the best employee to have ever lived! The sweetest human and no one deserves him!!!
Atmosphere: 5
Food: 5
Service: 5
Val Thompson
Breakfast everyday Sausage BOB is the best!
Atmosphere: 5
Food: 5
Service: 5
Denise Walker
Dear Whataburger Management,I am writing to share my recent experience at your branch, which unfortunately fell short of the expectations I hold for Whataburger, a brand I have deeply appreciated over the years.On 03/09/24 I visited your establishment with the expectation of enjoying the high-quality service and food that Whataburger is known for. However, my experience was marred by a series of disappointing interactions and service lapses that I feel are important to bring to your attention.**Professionalism and Customer Service:**Upon my visit, I encountered staff members who seemed disengaged and uninterested in providing the level of customer service that patrons of Whataburger have come to expect. My attempts to communicate specific requests were met with indifference, which was not only disappointing but also detracted from the overall dining experience. It is my belief that fostering a culture of warmth and responsiveness is essential in the hospitality industry, and unfortunately, that was not evident during my visit.**Late Food Order:**Moreover, the wait time for my order significantly exceeded the standard waiting period, without any communication from the staff regarding the delay. Other customers who had came in way after us was able to place their orders and recwive them before us.Understanding that occasional delays can occur, I believe it is critical to keep customers informed about their order status. This lack of communication led to an extended wait time without any update, which was frustrating and an area I hope can see improvement.**Constructive Feedback:**I understand that managing a fast-food restaurant presents its unique challenges, and the intention of my feedback is not to criticize but to highlight areas for potential improvement. Fostering a team culture that values customer engagement and service can significantly enhance the dining experience. Additionally, implementing a system to manage and communicate order delays more effectively could greatly improve customer satisfaction.In closing, I hope my feedback is received in the spirit of constructive criticism, with the aim of contributing to the betterment of the Whataburger customer experience. I look forward to visiting Whataburger again in the future and experiencing the high standards of service and professionalism that I know you strive to provide.Thank you for taking the time to consider my feedback.
Bobbee Weitman - Walker
It's the middle of lunch an Saturday, a busy lobby with a huge line and only 1 cash register open??? Really??? Get your service in order please....
Atmosphere: 1
Food: 3
Service: 1
Daesha Weaver
Loved it ☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Melia Ward
Went through the drive thru they messed up a plain cheeseburger didn't give me my second cinnamon roll and when they did it was cold went in to get it heated up then I took a bite of my burger and it has mustard I go back in for that I wait over 30 minutes to have it replaced then realize after the fact that they didn't give me the fries that came with my order yeah I'm not going back
Drive thru is always so long. However, my food was soooo good.
Food: 5
Service: 4
Recommended dishes: French Fries, Sandwich
Always had a great experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Biscuit with Sausage, Bacon & Cheese Whataburger, Biscuit Sandwich
Love me some
Atmosphere: 5
Food: 5
Service: 5
JAMESS IS THE BEST EMPLOYEE EVERR HE IS THE EMPLOYEE OF THE YEAR AND SHOULD BE GETTING PAID $100 an hour! Please someone raise his pay or i will sue! He is an ANGEL and the most patient person ive ever met! ? ? ? ? ? Considering the fact that he should be retired and this company should consider retiring him he is the most hard working employee! He knows every customer by name and takes the time to personally get to know them within the couple minutes he interacts with his customers! PLEASE RAISE THIS MANS PAY or else it will result in a STRIKE!IF I COULD RATE HIM A 10000000000000000/10 i would
Service: 5
James is literally the best employee to have ever lived! The sweetest human and no one deserves him!!!
Atmosphere: 5
Food: 5
Service: 5
Breakfast everyday Sausage BOB is the best!
Atmosphere: 5
Food: 5
Service: 5
Dear Whataburger Management,I am writing to share my recent experience at your branch, which unfortunately fell short of the expectations I hold for Whataburger, a brand I have deeply appreciated over the years.On 03/09/24 I visited your establishment with the expectation of enjoying the high-quality service and food that Whataburger is known for. However, my experience was marred by a series of disappointing interactions and service lapses that I feel are important to bring to your attention.**Professionalism and Customer Service:**Upon my visit, I encountered staff members who seemed disengaged and uninterested in providing the level of customer service that patrons of Whataburger have come to expect. My attempts to communicate specific requests were met with indifference, which was not only disappointing but also detracted from the overall dining experience. It is my belief that fostering a culture of warmth and responsiveness is essential in the hospitality industry, and unfortunately, that was not evident during my visit.**Late Food Order:**Moreover, the wait time for my order significantly exceeded the standard waiting period, without any communication from the staff regarding the delay. Other customers who had came in way after us was able to place their orders and recwive them before us.Understanding that occasional delays can occur, I believe it is critical to keep customers informed about their order status. This lack of communication led to an extended wait time without any update, which was frustrating and an area I hope can see improvement.**Constructive Feedback:**I understand that managing a fast-food restaurant presents its unique challenges, and the intention of my feedback is not to criticize but to highlight areas for potential improvement. Fostering a team culture that values customer engagement and service can significantly enhance the dining experience. Additionally, implementing a system to manage and communicate order delays more effectively could greatly improve customer satisfaction.In closing, I hope my feedback is received in the spirit of constructive criticism, with the aim of contributing to the betterment of the Whataburger customer experience. I look forward to visiting Whataburger again in the future and experiencing the high standards of service and professionalism that I know you strive to provide.Thank you for taking the time to consider my feedback.
It's the middle of lunch an Saturday, a busy lobby with a huge line and only 1 cash register open??? Really??? Get your service in order please....
Atmosphere: 1
Food: 3
Service: 1
Loved it ☺️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Went through the drive thru they messed up a plain cheeseburger didn't give me my second cinnamon roll and when they did it was cold went in to get it heated up then I took a bite of my burger and it has mustard I go back in for that I wait over 30 minutes to have it replaced then realize after the fact that they didn't give me the fries that came with my order yeah I'm not going back
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Typical Whataburger!
Atmosphere: 5
Food: 5
Service: 5
I was in the drive thru for 20 minutes. This wasn't the first time; I just thought I'd give it another go.
I had a burger. I wish they sliced the onion rather than diced it.Also, I have had BLT before and they are super.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Sandwich
WORST WHATABURGER EVER . Waited at the drive thru for a while and gave me wrong order .
Atmosphere: 1
Food: 1
Service: 1
Armed
Atmosphere: 5
Food: 5
Service: 5