Everytime we order from them they always are so quick to say anything else but still get our entire order wrong, and as for someone who can’t have mayo they sure slapped a lot on even after saying NO mayo loud and clear.
Service: 1
James Swendroski
Rude staff and the food was terrible. I just don't care for this location, despite being very convenient, I'll go else where. Disgusting!!!
Atmosphere: 1
Food: 1
Service: 1
Jason Willison
Opened on time and lightning fast service ?
Atmosphere: 5
Food: 5
Service: 5
Jason Nault
Watched at least 5 cars get served via the drive thru while I was still standing in line waiting for my food.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Whopper
Armine Goodson
The night time management is horrible. She's in her phone. She is short and rude. She closes off half the restaurant so she don't have to clean truly sad.
Atmosphere: 1
Food: 1
Service: 1
Jodi Yarnell
Staff was rude, waaaay too much mayo on the food and the floors needed a good sweeping and probably a mop.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Spicy BK Royal Crispy Chicken
Amy W.
Had to wait over 10 minutes for a small order (two breakfast sandwiches and hash browns). Come to find out, by the people who placed the order themselves, that there was a $60 order placed right before I came in. No apologies from staff about the wait. They were the only ones in the restaurant and the drive-thru wasn't very busy. Customer service is non existent at this location, have had multiple issues, including missing items that I had to pay extra for.
The Image
I ordered food from here, it was cold , and soda had no ice, i tried telling the manager but the chubby obese manager was too busy trying to flirt with the mexican girl, she looked not interested and nervous by his advances, i told him get back to work , he looked surprised i said that, then another obese worker with red hair told me whats the problem here, i ignored the situation and walked out ! Never coming back.. no wonder burger king is running out of business..
Atmosphere: 1
Food: 1
Service: 1
Bobby Allen
The burger King location on 1280 lancaster is horrible. Took over 15 min to get my burger and fry. Watching other people get there food first after I ordered first is frustrating. It's people Like those that make ya wanna ear at home.
Atmosphere: 1
Service: 1
Michaela Morse
When I was told they didn’t have my online order I realize that I didn’t submit my order so I quickly fixed that issue. It wasn’t that big of a deal at least it wasn’t me but apparently it was an issue. I’ve gone to this Burger King a handful of times and never had any problems.
The person at the drive-thru was really dismissive and wasn't much help food is okay but customer service really
Atmosphere: 3
Food: 3
Service: 1
Michael Rice
Placed an online order through the app at 11:30pm, simple order 1 whopper with cheese, no pickle extra tomato and onion. Now the app has refused to let me order before saying the store is unavailable, even during business hours, when there's an issue and the store isn't accepting/can't accept online orders, so I know they can do something to prevent online orders if they're unexpectedly closed. Drove over right away. Lights and signs and menu board were on, nobody answered at the menu board. Went to the window and the woman in there was putting french fries into a fry container like it was being served, guessing probably taking home her meal at the end of shift, and told me through the window that they're closed. When I informed her I had put in an order on the app, she came to the window and insisted they were closed.I told her that I know they're open until midnight, it was 11:35, and I had put in an order on the app and paid for it already. She then says but what if something happened in the store? If something happened in the store we'd have to close. We can't put anything on the app to tell people. I told her I know that's not true, because the app has refused to let me order in the past and told me the store was unavailable for ordering even during business hours. She said well I'm just telling you we're closed. So you're telling me I ordered something and paid for it and I can't get it? She said you can go online and get a refund.Now, y'all, I've worked fast food before and I've worked closing before. I know what's going on here. They were dead, the 1 or 2 people in the store decided to close up early and shut everything down and get their cleaning done so they could walk out of the store earlier than normal or maybe even right at midnight when closing store time is. The fact that they left the street sign lights on, the drive thru light on, the menu board lights on is a dead giveaway. They didn't want any visible indication from the road that they were closed early in case a manager drives by, and they were banking on nobody coming through the drive thru, or nobody being willing to complain when they got told we're closed.Also the fact that she didn't say something did happen and they had to close, she said well but *what if* something happened? She didn't want to flat out lie, and she had closed the store, but she wanted to make it sound like they "had to" hoping I'd just accept the answer. Sure I can get a refund - in 5 to 10 business days according to the automated support on the app.Even though this one is the more convenient one for me to get to, I'll just go to the one up by Walmart from now on.
Service: 1
Bobb Dogg
2,49 for a bacon and swiss cheeseburger ? WHAT A BARGAIN!
Atmosphere: 5
Food: 5
Service: 5
Sara Wolke
We placed an online order.. for the bk in Maine. ?? The Lancaster BK was great about helping us get our new order going in a rush. Our food all 7 orders were perfect. The ff were hot and delicious ?.Vegetarian options: Small menuDietary restrictions: My kids are picky. They were happy with the selection.Parking: ?Kid-friendliness: My kids dig this place!Wheelchair accessibility: Full access.
Everytime we order from them they always are so quick to say anything else but still get our entire order wrong, and as for someone who can’t have mayo they sure slapped a lot on even after saying NO mayo loud and clear.
Service: 1
Rude staff and the food was terrible. I just don't care for this location, despite being very convenient, I'll go else where. Disgusting!!!
Atmosphere: 1
Food: 1
Service: 1
Opened on time and lightning fast service ?
Atmosphere: 5
Food: 5
Service: 5
Watched at least 5 cars get served via the drive thru while I was still standing in line waiting for my food.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Whopper
The night time management is horrible. She's in her phone. She is short and rude. She closes off half the restaurant so she don't have to clean truly sad.
Atmosphere: 1
Food: 1
Service: 1
Staff was rude, waaaay too much mayo on the food and the floors needed a good sweeping and probably a mop.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Spicy BK Royal Crispy Chicken
Had to wait over 10 minutes for a small order (two breakfast sandwiches and hash browns). Come to find out, by the people who placed the order themselves, that there was a $60 order placed right before I came in. No apologies from staff about the wait. They were the only ones in the restaurant and the drive-thru wasn't very busy. Customer service is non existent at this location, have had multiple issues, including missing items that I had to pay extra for.
I ordered food from here, it was cold , and soda had no ice, i tried telling the manager but the chubby obese manager was too busy trying to flirt with the mexican girl, she looked not interested and nervous by his advances, i told him get back to work , he looked surprised i said that, then another obese worker with red hair told me whats the problem here, i ignored the situation and walked out ! Never coming back.. no wonder burger king is running out of business..
Atmosphere: 1
Food: 1
Service: 1
The burger King location on 1280 lancaster is horrible. Took over 15 min to get my burger and fry. Watching other people get there food first after I ordered first is frustrating. It's people Like those that make ya wanna ear at home.
Atmosphere: 1
Service: 1
When I was told they didn’t have my online order I realize that I didn’t submit my order so I quickly fixed that issue. It wasn’t that big of a deal at least it wasn’t me but apparently it was an issue. I’ve gone to this Burger King a handful of times and never had any problems.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
The person at the drive-thru was really dismissive and wasn't much help food is okay but customer service really
Atmosphere: 3
Food: 3
Service: 1
Placed an online order through the app at 11:30pm, simple order 1 whopper with cheese, no pickle extra tomato and onion. Now the app has refused to let me order before saying the store is unavailable, even during business hours, when there's an issue and the store isn't accepting/can't accept online orders, so I know they can do something to prevent online orders if they're unexpectedly closed. Drove over right away. Lights and signs and menu board were on, nobody answered at the menu board. Went to the window and the woman in there was putting french fries into a fry container like it was being served, guessing probably taking home her meal at the end of shift, and told me through the window that they're closed. When I informed her I had put in an order on the app, she came to the window and insisted they were closed.I told her that I know they're open until midnight, it was 11:35, and I had put in an order on the app and paid for it already. She then says but what if something happened in the store? If something happened in the store we'd have to close. We can't put anything on the app to tell people. I told her I know that's not true, because the app has refused to let me order in the past and told me the store was unavailable for ordering even during business hours. She said well I'm just telling you we're closed. So you're telling me I ordered something and paid for it and I can't get it? She said you can go online and get a refund.Now, y'all, I've worked fast food before and I've worked closing before. I know what's going on here. They were dead, the 1 or 2 people in the store decided to close up early and shut everything down and get their cleaning done so they could walk out of the store earlier than normal or maybe even right at midnight when closing store time is. The fact that they left the street sign lights on, the drive thru light on, the menu board lights on is a dead giveaway. They didn't want any visible indication from the road that they were closed early in case a manager drives by, and they were banking on nobody coming through the drive thru, or nobody being willing to complain when they got told we're closed.Also the fact that she didn't say something did happen and they had to close, she said well but *what if* something happened? She didn't want to flat out lie, and she had closed the store, but she wanted to make it sound like they "had to" hoping I'd just accept the answer. Sure I can get a refund - in 5 to 10 business days according to the automated support on the app.Even though this one is the more convenient one for me to get to, I'll just go to the one up by Walmart from now on.
Service: 1
2,49 for a bacon and swiss cheeseburger ? WHAT A BARGAIN!
Atmosphere: 5
Food: 5
Service: 5
We placed an online order.. for the bk in Maine. ?? The Lancaster BK was great about helping us get our new order going in a rush. Our food all 7 orders were perfect. The ff were hot and delicious ?.Vegetarian options: Small menuDietary restrictions: My kids are picky. They were happy with the selection.Parking: ?Kid-friendliness: My kids dig this place!Wheelchair accessibility: Full access.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Texas Double Whopper, Bacon King, Double Cheeseburger, Double Whopper, Whopper, French Fries
Food was cold and couldn't get any response workers stayed in the kitchen
Atmosphere: 1
Food: 1
Service: 1