I placed an order through Uber Eats for pickup tonight at this location. This one star rating is for the experience, not necessarily the food, although lukewarm food isn’t pleasant.I arrived and was welcomed, told them I was there for a pickup for Tyler. They told me my order wasn’t ready yet, despite the app telling me my order was ready for pickup 3 minutes prior to me walking in. I said ok and stood aside while other people placed their orders. They got a big line of people about 7 minutes after I entered the store. After 15 minutes waiting and watching other people place their orders I knew something was wrong. Another person who had ordered takeout showed up and got their order, but I still waited. Finally after nearly 20 minutes an employee asked for my name again, which I correct them. And the manager says over the crowd, “I’ve got it here.” It had been sitting on the counter the whole time as far as I could tell. In 20 minutes no one thought to ask me where did you order it from? What’s your name again? They didn’t check their pending takeout orders. And after finally realizing they had my order ready, they never apologized, they didn’t remake my to go order that had been cooling down this whole time. Nothing. I realize they got busy, but I was the only person in the restaurant for 7 minutes before someone else walked in. There’s a way in which to provide clear checks and balances so this type of thing doesn’t happen. If only someone had asked what I was waiting for after a few minutes I would’ve been on my way so easily. I likely will not be returning after this experience.
Recommended dishes: Plate
Wilver Mundo
My plate was really small bearly any food y paid $13 I will never go back what a rip
Atmosphere: 1
Food: 1
Service: 1
Nancy Garibay
Dietary restrictions: I don't eat beefI select my order but gets someone else with beef, so I loose my 1/2 hour lunch plus moneyService was unfriendly
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Plate
Larry Cummings
Bright, clean, no frills decor. We sat at a booth right next to the line of people waiting to order. Don't go here for the atmosphere.
I was eating dinner with my husband and found not one, but two hairs in my chicken. Is someone shedding back there???
Steven Sullivan
Worst panda I’ve ever had. 2/3 cream cheese Rangoon’s had no cream cheese in them, the sauce tasted like ketchup, orange chicken was subpar, they had no chow mein left, and they forgot to give me silverware and a fortune cookie. All other panda locations I’ve been to were good, sad as a most recent experience.
Atmosphere: 1
Food: 1
Service: 1
Sean Mensing
I haven't been able to eat here because they don't keep food ready. They wait until you ask for something and ask if you're willing to wait or have the old gross stuff.
Atmosphere: 1
Service: 1
Jordyn
I love the food. The experience really depends on who is working. There’s one specific girl and two guys that are amazing. When I see them I always order family meals. Anyone else they don’t fill the food to the top of the container. The Keizer location is nicer, but it’s fast food. They do a great job considering it’s always busy for minimum wage. People are too hard on them. You guys do a really great job even in intense situations. I’ve seen a line out the door frequently. Anyone mad you don’t take orders until right at the last minute is crazy. Anyone that’s ever worked in food knows the half hour before you official close is closing time for most food places. Thanks for all you guys do!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Family Meal
Yahaitta
It says 10:30 but were closed at 10:10? Either Employees need to stop closing so early or they need to change their times.
Atmosphere: 1
Food: 1
Service: 1
Dakota Wick
It's fast food at a decent price. If they are out of any food, their time frames of how long you will wait are not accurate, so keep that in mind if you say you're ok with waiting for some.
Employees are always nice & friendly.The food is always tasty. Edgar F. is absolutely fantastic & very kind.
Atmosphere: 5
Food: 5
Service: 5
Trinity Tighe
You guys made our order completely backwards just because it was put in online. I do not like Rice or Orange chicken. So i get teriyaki chicken and noodles. The chicken is covered in fried rice and my noodles are in another container covered in orange chicken. The stickers on the tops say the right thing, teriyaki chicken and noodles and the other was Orange Chicken and fried rice. It’s really not that hard to get the simple 2 meals we ordered correct. We got all the way home and see it. It seems like it was done on purpose the tags on the tops say the right things.
When you are supposed to be opened at 10am, that means, OPEN THE DOOR, AT 10AM! Nobody cares if you're getting something ready, it's your job, I'm sure if the owner knew these doors were opened later than 10am, he wouldn't be happy!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bigger Plate
Marta O.
Food is fresher than all the local Chinese restaurants in Salem. Everything is delicious and my family loves it!
James Mines
Good food at a fair price. Not Chinese food, but we knew that, right?
I placed an order through Uber Eats for pickup tonight at this location. This one star rating is for the experience, not necessarily the food, although lukewarm food isn’t pleasant.I arrived and was welcomed, told them I was there for a pickup for Tyler. They told me my order wasn’t ready yet, despite the app telling me my order was ready for pickup 3 minutes prior to me walking in. I said ok and stood aside while other people placed their orders. They got a big line of people about 7 minutes after I entered the store. After 15 minutes waiting and watching other people place their orders I knew something was wrong. Another person who had ordered takeout showed up and got their order, but I still waited. Finally after nearly 20 minutes an employee asked for my name again, which I correct them. And the manager says over the crowd, “I’ve got it here.” It had been sitting on the counter the whole time as far as I could tell. In 20 minutes no one thought to ask me where did you order it from? What’s your name again? They didn’t check their pending takeout orders. And after finally realizing they had my order ready, they never apologized, they didn’t remake my to go order that had been cooling down this whole time. Nothing. I realize they got busy, but I was the only person in the restaurant for 7 minutes before someone else walked in. There’s a way in which to provide clear checks and balances so this type of thing doesn’t happen. If only someone had asked what I was waiting for after a few minutes I would’ve been on my way so easily. I likely will not be returning after this experience.
Recommended dishes: Plate
My plate was really small bearly any food y paid $13 I will never go back what a rip
Atmosphere: 1
Food: 1
Service: 1
Dietary restrictions: I don't eat beefI select my order but gets someone else with beef, so I loose my 1/2 hour lunch plus moneyService was unfriendly
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Plate
Bright, clean, no frills decor. We sat at a booth right next to the line of people waiting to order. Don't go here for the atmosphere.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Honey Walnut Shrimp, Firecracker Shrimp
I was eating dinner with my husband and found not one, but two hairs in my chicken. Is someone shedding back there???
Worst panda I’ve ever had. 2/3 cream cheese Rangoon’s had no cream cheese in them, the sauce tasted like ketchup, orange chicken was subpar, they had no chow mein left, and they forgot to give me silverware and a fortune cookie. All other panda locations I’ve been to were good, sad as a most recent experience.
Atmosphere: 1
Food: 1
Service: 1
I haven't been able to eat here because they don't keep food ready. They wait until you ask for something and ask if you're willing to wait or have the old gross stuff.
Atmosphere: 1
Service: 1
I love the food. The experience really depends on who is working. There’s one specific girl and two guys that are amazing. When I see them I always order family meals. Anyone else they don’t fill the food to the top of the container. The Keizer location is nicer, but it’s fast food. They do a great job considering it’s always busy for minimum wage. People are too hard on them. You guys do a really great job even in intense situations. I’ve seen a line out the door frequently. Anyone mad you don’t take orders until right at the last minute is crazy. Anyone that’s ever worked in food knows the half hour before you official close is closing time for most food places. Thanks for all you guys do!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Family Meal
It says 10:30 but were closed at 10:10? Either Employees need to stop closing so early or they need to change their times.
Atmosphere: 1
Food: 1
Service: 1
It's fast food at a decent price. If they are out of any food, their time frames of how long you will wait are not accurate, so keep that in mind if you say you're ok with waiting for some.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Employees are always nice & friendly.The food is always tasty. Edgar F. is absolutely fantastic & very kind.
Atmosphere: 5
Food: 5
Service: 5
You guys made our order completely backwards just because it was put in online. I do not like Rice or Orange chicken. So i get teriyaki chicken and noodles. The chicken is covered in fried rice and my noodles are in another container covered in orange chicken. The stickers on the tops say the right thing, teriyaki chicken and noodles and the other was Orange Chicken and fried rice. It’s really not that hard to get the simple 2 meals we ordered correct. We got all the way home and see it. It seems like it was done on purpose the tags on the tops say the right things.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Plate, Fried Rice, Bigger Plate
When you are supposed to be opened at 10am, that means, OPEN THE DOOR, AT 10AM! Nobody cares if you're getting something ready, it's your job, I'm sure if the owner knew these doors were opened later than 10am, he wouldn't be happy!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bigger Plate
Food is fresher than all the local Chinese restaurants in Salem. Everything is delicious and my family loves it!
Good food at a fair price. Not Chinese food, but we knew that, right?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bigger Plate, Orange Chicken