Philly Pretzel Factory

Delicious pretzels - a huge hit for parties and gatherings. The customer service was also great.

Food: 5

Service: 5

Never seen a combo like this. Friendly staff and they had a larger selection of the speciality pretzels than I've seen at other locations.

Great Pretzels

Food: 5

Service: 5

A+ integrity and customer service. I first ordered a tray in November 2024, and unfortunately the store had a last minute equipment failure, which meant they couldn't fill my order. They refunded my order fully and promised a free replacement in the future. Since I live out of state, it has been eight months since I returned to the area and the manager still graciously kept his word. The tray was ready for pick up on time, and everyone enjoyed the food. Thank you for giving quality service and food!!!

Food: 5

Service: 5

Every time I stop you, they never have anything ready nor do they have anything you can grab and go. It’s sad. I don’t know how places like this even stay in business and when you walk in the place, it’s like walking into an oven.

I picked up a tray of mini pretzel’s for a PA Foods lunch my kid’s 4th grade class was having. The pretzels were ready and fresh when I picked them up and the staff was great. The kids absolutely loved them!

Just walked in on a cold day at the park, coffee from the left, pretzels on the right. Awesome place. Been to an old PP location in upstate NY once, and this time was better than it was years ago.
Great service, warm and fresh bag of pretzels for a great price. Got a 10 pack. Easily 4 times heavier and nearly half the price than 3 pretzels from that Annie chain place. Philly pretzels way better than others in my opinion! Much better value too! Wish you were closer to home! Will be back in the spring when we come back to the park. Thank you!

Parking: Tons of spots to park

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 1 Pretzel

We ordered a party pack for a staff event, and everyone just loved them. Gone in minutes! Friendly service, too.

The two gentlemen present provided exceptional customer service. My pretzels were prepared to perfection.

Atmosphere: 5

Food: 5

Service: 5

Delicious 😋

Atmosphere: 5

Food: 5

Service: 5

It was really hard to tell that the place was there because it says Duncan pretzels on the sign that you can see from the road. However, when you get beside Duncan, you see this little entrance to the pretzel factory. My husband purchased 2 cinnamon sugar pretzel cups. He purchased a box of bite-size pretzels with cheese. He also got two of the larger salted pretzels. The pretzels were not warm, and that may be contributing to our review. The cinnamon sugar pretzels with the glaze was delicious even while cold. The frozen lemonade slushy was delicious and refreshing. Also, this place is not terribly expensive which makes it pretty good.

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Mini Pretzel Tray

I just moved here from Philly. I am so glad that this store is here!!!!! I love pretzel dogs and pretzels, period. I lived on these babies at work in center city, Phila. THIS is ONE of PHILADELPHIA'S favorite things to eat. PERFECTION!

Atmosphere: 5

Food: 5

Service: 5

So happy they reopened this

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 10 Pretzels, SM - Super Hot Mustard

I just moved here from Philly. I am so glad that this store is here!!!!! I love pretzel dogs and pretzels, period. I lived on these babies at work in center city, Phila. THIS is ONE of PHILADELPHIA'S favorite things to eat. PERFECTION!

Atmosphere: 5

Food: 5

Service: 5

Delicious!!