EAST TOWN MALL, 2090 E Lincoln Hwy, Lancaster
Not at all impressed. Always loved Red Lobster but prices are so high and food portions for the price are next to nothing. I understand needing to raise prices but if you have to pay more you should still get a decent portion. Not higher press and much less food on your plate. Not a busy place when we visited but certainly slow on service.
Scallops were absolutely tiny, not what I expected. The flounder fillets were very small. The bacon mac and cheese seemed like it was something that was frozen and microwaved before it was served. I think from now on my wife and I will just go elsewhere. It's a shame because this place used to be great.Food: 2/5
Came here for dinner with my family for the first time on a weeknight. There were 3 all-you-can-eat shrimp dinners, a shrimp and steak, and I had the shrimp Caesar salad. What's hot - Quality. Pretty decent. - Menu. Pretty good variety, but there aren't many veggie and vegan options options. - Price. It's seafood, so there's a slight premium for that. However, it's not overly priced. - Portions. Pretty good value for money, especially given the all-you-can-eat options. My Caesar salad was about $14, which isn't so bad, especially because you get decent sized slices of Parmesan cheese. I didn't count how many shrimp I got (haha...) but I think I received double digit amount of shrimp. What's not - Service. They don't do call ahead seating anymore. During this time of the pandemic, seating isn't that hard to come by. It's the terrible service that you're getting. We waited an hour for our order. Our waiter told us several times that it would be a few more minutes, which came and gone. To be fair, the entire service industry is suffering from a lack of numbers. This place is no exception. My point is to be prepared. - Portions. My mother-in-law ordered broccoli as one of her sides and she received 4 pieces of broccoli. Pretty measly. - Flavor. As previously mentioned, the food is decent, but it's not that great. Definitely had better. - Health and safety. During this time of the pandemic, as the situation is evolving, none of their staff wore masks. It's reassuring when you see businesses that regularly interact with the public take extra precautions. This location does not do that. Disappointing. Final answer Willing to come back, but not a first choice.
In my opinion the one star is a push . This restaurant is the most unclean most unorganized and the most unappealing restaurant I've ever been to . It was shocking to say the least . If you are traveling here in Lancaster and come across this restaurant please move on please please on . If you decide to not head to the advice of a life long resident and avid restaurant goer then don't say I didn't warn you . Good luck
Great place and friendly staff. We came towards the end of the night and the waiters were very pleasant and accommodating to the requests.We had a great time and the food was cook as requested, even the special requests.We enjoyed it enough that we came back on our way out of the area. The second time was just as good as the first if not better, specifically since we took it to-go.Recommend to dine in and even take out.I understand it's a chain restaurant and the expectations weren't super high, but they definitely made a high impression on all of us.The only negative thing I'll say is that the website and not very user friendly and the phone was just as frustrating.Kid-friendliness: Good kids menu and optionsParking: Plenty of space to park and they have curbside pickup spots as well.Wheelchair accessibility: Parking space right in front of the door easy access. Doors are a bit hard to open. But it's because they are a bit heavy but overall accessible.Dietary restrictions: The waitress was great and attentive and asked about dietary restrictions. The cooks were accommodating.
Ordered the Grilled Lobster, Shrimp and Salmon. The salmon and shrimps are good but I was kinda disappointed with the lobster tail. Not much meat inside.
Seated right away, server was attentive and food was good.
Salmon was cooked PERFECTLY. Steamed broccoli was lightly seasoned and delicious. Loaded mashed potatoes had no lumps and were creamy good with real bacon crumbles and chopped scallions.
The food and service were good. But I was charged for games that we did not play and have been trying to get this resolved since June 17. I have reached out to customer service on June 18 (when I looked closely at my emailed receipt and saw the incorrect charge) and received a reply a week later that I would hear from a manager by June 27. I have heard nothing as of today, June 29. CHECK YOUR RECEIPTS CAREFULLY! They'll charge you for things you did not buy and then drag their feet in issuing a refund.UPDATE 7/23/22: Weeks later and still waiting for a refund. Have been told it was initiated on July 1 and would take 7-10 business days to process. They are now not responding to messages or emails.
Great service with an excellent staff!
So we choose Red Lobster as a late Father’s Day dinner. Had a party of 14 people and made a reservation for 3:00. We all got there shortly before 3:00 and were taken back to our table on time. Greeted as we all came in, which was nice. I believe they dedicated one server to our table so he could provide us with the best quality service.Orders were all in received almost correctly. Little mistakes were corrected immediately. Our server handled us well. I have no complaints on that.The biscuits as always were delicious, the food it seems like over the years has been taken down a notch or I’m just not as impressed as I once was.Will definitely be back and will always keep them in mind for large party sizes.
Service wasn't great. The server we had was always m.i.a. Even the people seated behind us had to ask an employee in passing if they could find their server so they could pay. I got the Cajun chicken pasta. Over all the flavor was good however for a $20 dinner plate the portion was entirely too small compared to any other place I been too. It was not a busy atmosphere just a lack of caring and attentiveness.
A good seafood meal at a very reasonable price. Meets expectations.
EAST TOWN MALL, 2090 E Lincoln Hwy, Lancaster, PA 17602