I used to patronize this store regularly, however, since there’s no longer seating or restrooms, I won’t be. It’s tacky - and hoping these reviews make it to corporate.
Atmosphere: 1
Cynthia McQueen
Love this SB, one closer to me but will drive extra to come here. They make my drink the way it should be and always make me feel like I'm the only one they are helping.
Atmosphere: 4
Food: 3
Service: 5
Brooklynn King
Customer service was terrible today, the person taking my order laughed as if I was stupid when ordering. And could hear them saying things in the background. Every interaction was rude. Waited awhile for anyone to interact with me at the pickup window and then wasn’t greeted or given a “have a nice day” or anything as I left. Just held up the scanner & handed me my drink. A smile or hello would be nice.
Service: 1
Dave S
This location used to have more of a seating area and now they don't, it's just drive-thru and walk-in with no sitting option.Parking: The parking lot is tight and it's right on the edge of a busy highway/road
Atmosphere: 4
Food: 4
Service: 5
Aleah Zimmerman
Amazing coffee ??
Joel Sears
The store was completely reconfigured and no longer has a place to sit nor public restrooms. Condiments were behind the counter. This is clearly designed for drive-thru. I don't think we'll return in the future.
Atmosphere: 1
Food: 3
Service: 2
Theron Weimer
This used to have great seating to relax and enjoy a drink. Now there is absolutely no seating.They also got rid of the restroom for customers.
Atmosphere: 1
Food: 3
Service: 5
Ariella Christ
Hello. I came to the establishment around 7:35 PM and pulled into the drive-through that was very well lit. As I went to say my order, no one responded back. Then I realize when I put up to the drive-through window that the sign said that you close at 8 PM, but inside was completely dark. The store was obviously closed early as I arrived at 7:35 PM. All the lights are on in the drive-through, but inside the store was completely dark. I understand that emergencies happen however, professionalism and job requirements should be taken very seriously from the manager on duty, a quick note would be feasible, but that was not done, and I left a very upset. Again emergencies happen and I know in the United States of America we are dealing with staffing issues however, a quick note saying we are closed early would do the job. Instead I left without my order and I went to Dunkin’ Donuts up the block where I actually was greeted at the drive-through when I When I said my order. Unfortunately, they did not have the medicine ball drink that I was looking for..
Atmosphere: 1
Food: 1
Service: 1
Lou H
No more seating area. Just grab and go. This used to be my favorite store in the city. Some punk move .
Atmosphere: 1
Food: 5
Service: 5
Hector Valle
It's Starbucks, it's not a fancy or at least good restaurant, I ordered on the app and when I walked in to pick up my order, I was "greeted" with an attitude by the girl at the register, they've changed the interior of the store, however the rudeness of some people still remains, I was heading on to where the usually had the orders and the girl at the register (I'll call her that) I didn't catch her name made a gesture I didn't even pay attention to, I suppose she's wandering wether I was going to order, then I told her I was there for a pick-up and I she acted like she didn't hear me, I repeated myself and said I had ordered already, and pointed to where my items were, only then she understood and pushed them so that I could grab them, I often wonder, if you don't like working with the public, why work on customer service, I just hope she has better days ahead of her.Parking: It's rather dangerous pulling in or out the parking lot due to traffic on route 30/Lincoln Highway, the entrance isn't very wide and then there's the drive through exit, some people exit very much to the left, thus making it a little difficult to get in, that's the problem.
They just remodeled this place and eliminated their public restrooms and inside seating. They’ve also eliminated their friendly chalk boards that showed specials of the day and employee bios. When I asked an employee about the remodel, they stated they only wanted to cater to those that drive thru. This is by far now the unfriendliest Starbucks I’ve ever been to where they don’t care about all customers, but only about drive thru ones. I’ve been coming to this Starbucks for years and now I just skip it and go to Dunkin instead.
Olen Embury
This location is not what it used to be. Recently changed to pick up only. Very small not a great atmosphere. :( Just found a new location on Greenfield Road very close by. I'll go there next time.
Atmosphere: 1
Service: 4
Brent H.
I love the manager, or one of the managers, Taylor. Every time we pass we have great conversation because she's so cool. I work close to this Starbucks so I frequent this place very often and I was friggin shocked the first time I walked in after they renovated. They took away the entire dining room! There's no more tables! They turned the place into a drive thru only line. I mean, you can go in and get coffee but there's no place to sit! Bureaucratic, crap. Some higher up made the decision to do without the tables. For Starbucks it's good but for the patrons, not so much. All the workers are extremely nice and it's always a pleasure going there. 450% better than the Starbucks in Lancaster city. Hands down, not even a thought. Give this place your money.
Winnie D.
Very bad experience and I am very dissatisfied. This happened to me for the second time. When I started drinking coffee, the lid and the cup did not fit properly. The coffee spilled all over the car and on me. I had to spend money to wash the car. I have been buying Starbucks coffee for ten years and this has never happened before. The quality of the cups and lids are getting worse and worse. I've been unhappy all day because of this kind of thing
Sarah E
Seems like drive thru is priority rather than face to face. Took a long time just to get my order. When I finally got my drink it was half full and foam already broken down. So for $6, not worth it.
I used to patronize this store regularly, however, since there’s no longer seating or restrooms, I won’t be. It’s tacky - and hoping these reviews make it to corporate.
Atmosphere: 1
Love this SB, one closer to me but will drive extra to come here. They make my drink the way it should be and always make me feel like I'm the only one they are helping.
Atmosphere: 4
Food: 3
Service: 5
Customer service was terrible today, the person taking my order laughed as if I was stupid when ordering. And could hear them saying things in the background. Every interaction was rude. Waited awhile for anyone to interact with me at the pickup window and then wasn’t greeted or given a “have a nice day” or anything as I left. Just held up the scanner & handed me my drink. A smile or hello would be nice.
Service: 1
This location used to have more of a seating area and now they don't, it's just drive-thru and walk-in with no sitting option.Parking: The parking lot is tight and it's right on the edge of a busy highway/road
Atmosphere: 4
Food: 4
Service: 5
Amazing coffee ??
The store was completely reconfigured and no longer has a place to sit nor public restrooms. Condiments were behind the counter. This is clearly designed for drive-thru. I don't think we'll return in the future.
Atmosphere: 1
Food: 3
Service: 2
This used to have great seating to relax and enjoy a drink. Now there is absolutely no seating.They also got rid of the restroom for customers.
Atmosphere: 1
Food: 3
Service: 5
Hello. I came to the establishment around 7:35 PM and pulled into the drive-through that was very well lit. As I went to say my order, no one responded back. Then I realize when I put up to the drive-through window that the sign said that you close at 8 PM, but inside was completely dark. The store was obviously closed early as I arrived at 7:35 PM. All the lights are on in the drive-through, but inside the store was completely dark. I understand that emergencies happen however, professionalism and job requirements should be taken very seriously from the manager on duty, a quick note would be feasible, but that was not done, and I left a very upset. Again emergencies happen and I know in the United States of America we are dealing with staffing issues however, a quick note saying we are closed early would do the job. Instead I left without my order and I went to Dunkin’ Donuts up the block where I actually was greeted at the drive-through when I When I said my order. Unfortunately, they did not have the medicine ball drink that I was looking for..
Atmosphere: 1
Food: 1
Service: 1
No more seating area. Just grab and go. This used to be my favorite store in the city. Some punk move .
Atmosphere: 1
Food: 5
Service: 5
It's Starbucks, it's not a fancy or at least good restaurant, I ordered on the app and when I walked in to pick up my order, I was "greeted" with an attitude by the girl at the register, they've changed the interior of the store, however the rudeness of some people still remains, I was heading on to where the usually had the orders and the girl at the register (I'll call her that) I didn't catch her name made a gesture I didn't even pay attention to, I suppose she's wandering wether I was going to order, then I told her I was there for a pick-up and I she acted like she didn't hear me, I repeated myself and said I had ordered already, and pointed to where my items were, only then she understood and pushed them so that I could grab them, I often wonder, if you don't like working with the public, why work on customer service, I just hope she has better days ahead of her.Parking: It's rather dangerous pulling in or out the parking lot due to traffic on route 30/Lincoln Highway, the entrance isn't very wide and then there's the drive through exit, some people exit very much to the left, thus making it a little difficult to get in, that's the problem.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
They just remodeled this place and eliminated their public restrooms and inside seating. They’ve also eliminated their friendly chalk boards that showed specials of the day and employee bios. When I asked an employee about the remodel, they stated they only wanted to cater to those that drive thru. This is by far now the unfriendliest Starbucks I’ve ever been to where they don’t care about all customers, but only about drive thru ones. I’ve been coming to this Starbucks for years and now I just skip it and go to Dunkin instead.
This location is not what it used to be. Recently changed to pick up only. Very small not a great atmosphere. :( Just found a new location on Greenfield Road very close by. I'll go there next time.
Atmosphere: 1
Service: 4
I love the manager, or one of the managers, Taylor. Every time we pass we have great conversation because she's so cool. I work close to this Starbucks so I frequent this place very often and I was friggin shocked the first time I walked in after they renovated. They took away the entire dining room! There's no more tables! They turned the place into a drive thru only line. I mean, you can go in and get coffee but there's no place to sit! Bureaucratic, crap. Some higher up made the decision to do without the tables. For Starbucks it's good but for the patrons, not so much. All the workers are extremely nice and it's always a pleasure going there. 450% better than the Starbucks in Lancaster city. Hands down, not even a thought. Give this place your money.
Very bad experience and I am very dissatisfied. This happened to me for the second time. When I started drinking coffee, the lid and the cup did not fit properly. The coffee spilled all over the car and on me. I had to spend money to wash the car. I have been buying Starbucks coffee for ten years and this has never happened before. The quality of the cups and lids are getting worse and worse. I've been unhappy all day because of this kind of thing
Seems like drive thru is priority rather than face to face. Took a long time just to get my order. When I finally got my drink it was half full and foam already broken down. So for $6, not worth it.