April 2024: this place is busy in the morning. However they prioritize making drip coffee over espresso. I saw my cup in the espresso line but they kept filling up iced coffee and hot coffee that came after me. Had to remind them of my order.Also, I don't know if this is a standard trick with Dunkin. They always give me chocolate glazed donut instead of Boston cream. This has happened many times in different locations and specifically to take out orders.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Egg and Cheese
Expreme G37
My girlfriend and I are huge Dunkin fans. We have moved to the area and this is now our closest Dunkin. We are VERY FREQUENT patrons and likely will NOT be anymore.There are 2 HUGE issues at this location.First and probably the biggest, 90% of their workers do not understand English well, if at all. Which means you have to both YELL through the drive through mic AND REPEAT yourself MULTIPLE times, constantly having to correct the non English speaking workers.Second, they don’t know how to do their job. They are very consistent in the way they mess up our orders. From not following the proper drink ingredient instructions to only toasting the bagel and not cooking the egg at all on a bacon egg and cheese. Again, we are/were VERY FREQUENT customers and every single time I ask for a “side/cup of cream cheese” it baffles me because the worker always has no idea what I’m talking about and has no idea that they even sell cups of cream cheese.Today I was told that the cups of cream cheese are discontinued. And then was sold a cup of cream cheese by a different employee. Are you kidding me???Seriously, I’m sure most of you who have been to this location experience this. I am SICK of it. It’s literally a waste of time and money coming to this location. Unless you enjoy poorly/incorrectly made drinks/coffees and cold/not cooked/incorrectly prepared food.I really wish I could go to the location that I used to. Never had an issue there.This is not the place to employ people that can not understand your customers and then on top of that they need to know how to properly make the items they sell. Oh and know that they exist, that would help too.
Atmosphere: 3
Food: 1
Service: 1
Eric Greenway
Good doughnuts ? also Good coffee. Nice place to stop in for a quick bite for
Atmosphere: 4
Food: 3
Service: 4
Deb Palmer
Definitely more mature people working here than in the past.
Atmosphere: 5
Food: 5
Service: 5
Barbara Bond
Slow and rainy get order right. I only get ice coffee and they put so much milk in taste like I'm drinking cup of milk. Putting cream in myself
Service: 3
DJ CJ
They have never had the donuts I wanted, which is very weird because their whole thing with them was supposed to be the donuts.
Atmosphere: 3
Food: 3
Service: 2
Joshua Byrne
They mess up my order all of the time.
Paul A.
This used to be a really great place, but it has gone downhill badly.I went in the other day to buy some doughnuts. The few types showing in the counter did not look appetizing- seriously I just wanted jelly filled and maybe a chocolate frosted, basic doughnuts.I asked the man behind the counter if these were all they had? He smiled and answered and I have no idea what he said. He repeated himself and was completely incomprehensible. I looked down the counter there was another man there "Would you like to buy something" he said in heavily accented but understandable English. I repeated my question and he gestured to the wall inside the work area that is not visible to the customers. Whatever else he said I couldn't follow."Look I'm just trying to see what doughnut types you have available."I was getting frustrated as they would only gesture to a panel on the wall they could see but I couldn't unless I went behind the counter and into the work area. At this point I gave up. An abject failure of customer service "what are your wares' and I couldn't get anything like an answer. I went into a doughnut shop to buy doughnuts. This should be a no brainer sale made yay everyone is happy. Instead they fell on their facing with their inability to do the most basic function of their job-sell doughnuts- Looking at other reviews here I'm not the only person to have marked the collapse of their customer service and quality control. It's a shame the home office/franchisee has failed to notice this and act.After this experience I won't ever go back and considering there are other Dunkins' in close proximity I won't lose anything but they lost a customer.
Tiff S
Unfriendly and uncaring atmosphere. Came in to buy donuts for my nursing staff. Older Indian man and woman (seemed like management or owners) saw me - I said "good morning" with a smile and they turned their backs and continued talking amongst themselves and ignored me at the register. A younger employee eventually came over from working the window and helped me. I commented that the store had a very sad somber feeling and asked if everything was okay and how his day was going. He smiled but didn't respond.
Atmosphere: 2
Food: 3
Service: 1
Colette Nilo
This was an awful experience. I brought my son in to pick his own donut from the display. They no longer have an in person experience. You are forced to order at a kiosk. They allowed us to oder a special spider donut that I later found out was not available. My son is special needs the whole reason I bought him in the store so he could have a special experience picking his own donut so he was very upset. This could have been avoided with an in person experience. I then received a hot coffee without the cream I asked for.. As I'm searching for the cream in the store my coffee dropped and burned my son and myself because it was so hot. Then the manager asked if I'm ok I replied no my son's arm is burned and I asked for ice. He at least asked if he could get me another coffee. I said yes, grabbed it and left because I was now 20 mins late because everything took so long. I later discovered they gave me decafe for my replacement coffee, which gave me a caffeine withdrawal headache all day. Do not go inside dunkin anymore they have lost all personal connection and ability to listen.Kid-friendliness: Not kid friendly at all!
They get my doughnut and coffee order wrong half the time, but the thing that really bothers me is the Indian guy in charge in the mornings (owner or manager?) treats his staff very poorly in front of customers and he doesn’t seem to care that he’s talking that way in front of us. I honestly don’t know why the employees still work there for him.
Atmosphere: 3
Food: 3
Service: 3
Fernando Javier Menendez
Great Dunkin shop. Employees are nice and polite. Service is fast and courteous. Food and drinks are as good as in most of Dunkin. The sourdough breakfast sandwich was big, and very well prepared. Ingredients as fresh as you can get. Really stands out from the rest.Great Job ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Jessica Malespin
I work right next to this Dunkin. Obviously - the convenience is great. I just had a chicken and peppers wrap. Sooo good. The restaurant can get super busy sometimes but, the workers are great. Seth always pleasantly greets the customers!
Atmosphere: 4
Food: 4
Service: 4
RJ K
Fast serviceVery good hot coffee
Atmosphere: 4
Food: 5
Service: 5
Keith Edwards
Fast, friendly people who speak English and good food. Always a can do attitude to get you on your way. Super clean.Parking: Never a problem parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Sausage Egg and Cheese, Peach Passion Fruit Dunkin
April 2024: this place is busy in the morning. However they prioritize making drip coffee over espresso. I saw my cup in the espresso line but they kept filling up iced coffee and hot coffee that came after me. Had to remind them of my order.Also, I don't know if this is a standard trick with Dunkin. They always give me chocolate glazed donut instead of Boston cream. This has happened many times in different locations and specifically to take out orders.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Egg and Cheese
My girlfriend and I are huge Dunkin fans. We have moved to the area and this is now our closest Dunkin. We are VERY FREQUENT patrons and likely will NOT be anymore.There are 2 HUGE issues at this location.First and probably the biggest, 90% of their workers do not understand English well, if at all. Which means you have to both YELL through the drive through mic AND REPEAT yourself MULTIPLE times, constantly having to correct the non English speaking workers.Second, they don’t know how to do their job. They are very consistent in the way they mess up our orders. From not following the proper drink ingredient instructions to only toasting the bagel and not cooking the egg at all on a bacon egg and cheese. Again, we are/were VERY FREQUENT customers and every single time I ask for a “side/cup of cream cheese” it baffles me because the worker always has no idea what I’m talking about and has no idea that they even sell cups of cream cheese.Today I was told that the cups of cream cheese are discontinued. And then was sold a cup of cream cheese by a different employee. Are you kidding me???Seriously, I’m sure most of you who have been to this location experience this. I am SICK of it. It’s literally a waste of time and money coming to this location. Unless you enjoy poorly/incorrectly made drinks/coffees and cold/not cooked/incorrectly prepared food.I really wish I could go to the location that I used to. Never had an issue there.This is not the place to employ people that can not understand your customers and then on top of that they need to know how to properly make the items they sell. Oh and know that they exist, that would help too.
Atmosphere: 3
Food: 1
Service: 1
Good doughnuts ? also Good coffee. Nice place to stop in for a quick bite for
Atmosphere: 4
Food: 3
Service: 4
Definitely more mature people working here than in the past.
Atmosphere: 5
Food: 5
Service: 5
Slow and rainy get order right. I only get ice coffee and they put so much milk in taste like I'm drinking cup of milk. Putting cream in myself
Service: 3
They have never had the donuts I wanted, which is very weird because their whole thing with them was supposed to be the donuts.
Atmosphere: 3
Food: 3
Service: 2
They mess up my order all of the time.
This used to be a really great place, but it has gone downhill badly.I went in the other day to buy some doughnuts. The few types showing in the counter did not look appetizing- seriously I just wanted jelly filled and maybe a chocolate frosted, basic doughnuts.I asked the man behind the counter if these were all they had? He smiled and answered and I have no idea what he said. He repeated himself and was completely incomprehensible. I looked down the counter there was another man there "Would you like to buy something" he said in heavily accented but understandable English. I repeated my question and he gestured to the wall inside the work area that is not visible to the customers. Whatever else he said I couldn't follow."Look I'm just trying to see what doughnut types you have available."I was getting frustrated as they would only gesture to a panel on the wall they could see but I couldn't unless I went behind the counter and into the work area. At this point I gave up. An abject failure of customer service "what are your wares' and I couldn't get anything like an answer. I went into a doughnut shop to buy doughnuts. This should be a no brainer sale made yay everyone is happy. Instead they fell on their facing with their inability to do the most basic function of their job-sell doughnuts- Looking at other reviews here I'm not the only person to have marked the collapse of their customer service and quality control. It's a shame the home office/franchisee has failed to notice this and act.After this experience I won't ever go back and considering there are other Dunkins' in close proximity I won't lose anything but they lost a customer.
Unfriendly and uncaring atmosphere. Came in to buy donuts for my nursing staff. Older Indian man and woman (seemed like management or owners) saw me - I said "good morning" with a smile and they turned their backs and continued talking amongst themselves and ignored me at the register. A younger employee eventually came over from working the window and helped me. I commented that the store had a very sad somber feeling and asked if everything was okay and how his day was going. He smiled but didn't respond.
Atmosphere: 2
Food: 3
Service: 1
This was an awful experience. I brought my son in to pick his own donut from the display. They no longer have an in person experience. You are forced to order at a kiosk. They allowed us to oder a special spider donut that I later found out was not available. My son is special needs the whole reason I bought him in the store so he could have a special experience picking his own donut so he was very upset. This could have been avoided with an in person experience. I then received a hot coffee without the cream I asked for.. As I'm searching for the cream in the store my coffee dropped and burned my son and myself because it was so hot. Then the manager asked if I'm ok I replied no my son's arm is burned and I asked for ice. He at least asked if he could get me another coffee. I said yes, grabbed it and left because I was now 20 mins late because everything took so long. I later discovered they gave me decafe for my replacement coffee, which gave me a caffeine withdrawal headache all day. Do not go inside dunkin anymore they have lost all personal connection and ability to listen.Kid-friendliness: Not kid friendly at all!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They get my doughnut and coffee order wrong half the time, but the thing that really bothers me is the Indian guy in charge in the mornings (owner or manager?) treats his staff very poorly in front of customers and he doesn’t seem to care that he’s talking that way in front of us. I honestly don’t know why the employees still work there for him.
Atmosphere: 3
Food: 3
Service: 3
Great Dunkin shop. Employees are nice and polite. Service is fast and courteous. Food and drinks are as good as in most of Dunkin. The sourdough breakfast sandwich was big, and very well prepared. Ingredients as fresh as you can get. Really stands out from the rest.Great Job ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
I work right next to this Dunkin. Obviously - the convenience is great. I just had a chicken and peppers wrap. Sooo good. The restaurant can get super busy sometimes but, the workers are great. Seth always pleasantly greets the customers!
Atmosphere: 4
Food: 4
Service: 4
Fast serviceVery good hot coffee
Atmosphere: 4
Food: 5
Service: 5
Fast, friendly people who speak English and good food. Always a can do attitude to get you on your way. Super clean.Parking: Never a problem parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Sausage Egg and Cheese, Peach Passion Fruit Dunkin