The blonde haired male employee who was training a girl was absolutely rude to her said things like " why are you just standing there , ask questions, if you get fired they will never hire you back" and kept telling her what to say in rude manners , he also made our stuff , custard all over the lids , messy and not pleasant at all
Janet R.
The custard was like a soft serve more on the soft side. But the ice gelato was AMAZING! Next time I will only get the ice gelato - NO CUSTARD. It's not like a snow cone, but more on Hawaiian shaved ice, even smoother than that! Absolutely delicious and the ice gelato comes in several flavors including mango, peach, strawberry and more! You won't be disappointed with the ice gelato treat. Can't wait to try another flavor of the ice gelato. Will definitely be back
Brittney Kranz
Customer service isn't their specialty, neither is a clean shop.?
Jessica Wile
Sorry this place is a disappointment. A sour milk smell wafting out to greet the customers. I’m sure they are losing customers.
Paul L.
Very nice locationGood Service from staffGreat flavors to choose fromLow cost on the Rita's ice
Debra Weaver
My husband and I got a large dish of the twist which was barely over the top of the dish rim and mostly chocolate and it was gritty.
Tammy Snyder
Very disappointed with Rita's Shippensburg. The smell if sour milk as you walk to window is atrocious! The large ants crawling across the counter- disgusting! The floor & machine's are filthy! The girl at counter seemed irritated with her job. As much as we love Rita's, we will drive further for cleaner store! Get it together! You're losing business!
J Richardson
Update you’re Google ads Rita’s you don’t deliver anymore and would save people time by calling and checking into it
Jordan Richardson
Update you’re Google ads Rita’s you don’t deliver anymore and would save people time by calling and checking into it
Super friendly staff and relatively quick service.
Frankie Martinez
I went to buy an ice cream and when I look inside the business it was totally disgusting. The floor, the refrigerators and machines are all dirty. How is it possible to run a business like this? I canceled my order and went elsewhere with my family. Clean up your business.Shippensburg
Rachelle Geyer
Greeted rudely by the girl working today. Also don’t want to read a paragraph on a piece of paper on the window just to realize they’re STILL out of custard.
mary madden
SHAME ON YOU RITA'S!!!! This was your opening for the 2023 spring/summer seasons. How can you re-open a popular ice-cream place for the season that sells both vanilla and chocolate custard and not have any vanilla custard, and have problems with the machine where the chocolate custard is coming out mushy? Why did this place not do a thorough inspection of the equipment as well as its product prior to re-opening. I felt horrible for the poor girl working there that didn't know what to do. I could see how frazzled she was and I don't blame her. The few other people that were there besides my kids and myself, turned around and left as well. Nice re-opening Rita's.
Josh Adams
Place just seems poorly run. Lots of people mentioning they close a half hour too early. If your hours say open until 9, that doesn't mean you close and clean up at 8:30, and walk out at 9. It means orders until 9. Seems like this is a common theme across Shippensburg.
Delicious and friendly service
The blonde haired male employee who was training a girl was absolutely rude to her said things like " why are you just standing there , ask questions, if you get fired they will never hire you back" and kept telling her what to say in rude manners , he also made our stuff , custard all over the lids , messy and not pleasant at all
The custard was like a soft serve more on the soft side. But the ice gelato was AMAZING! Next time I will only get the ice gelato - NO CUSTARD. It's not like a snow cone, but more on Hawaiian shaved ice, even smoother than that! Absolutely delicious and the ice gelato comes in several flavors including mango, peach, strawberry and more! You won't be disappointed with the ice gelato treat. Can't wait to try another flavor of the ice gelato. Will definitely be back
Customer service isn't their specialty, neither is a clean shop.?
Sorry this place is a disappointment. A sour milk smell wafting out to greet the customers. I’m sure they are losing customers.
Very nice locationGood Service from staffGreat flavors to choose fromLow cost on the Rita's ice
My husband and I got a large dish of the twist which was barely over the top of the dish rim and mostly chocolate and it was gritty.
Very disappointed with Rita's Shippensburg. The smell if sour milk as you walk to window is atrocious! The large ants crawling across the counter- disgusting! The floor & machine's are filthy! The girl at counter seemed irritated with her job. As much as we love Rita's, we will drive further for cleaner store! Get it together! You're losing business!
Update you’re Google ads Rita’s you don’t deliver anymore and would save people time by calling and checking into it
Update you’re Google ads Rita’s you don’t deliver anymore and would save people time by calling and checking into it
Restaurantji Recommends
Super friendly staff and relatively quick service.
I went to buy an ice cream and when I look inside the business it was totally disgusting. The floor, the refrigerators and machines are all dirty. How is it possible to run a business like this? I canceled my order and went elsewhere with my family. Clean up your business.Shippensburg
Greeted rudely by the girl working today. Also don’t want to read a paragraph on a piece of paper on the window just to realize they’re STILL out of custard.
SHAME ON YOU RITA'S!!!! This was your opening for the 2023 spring/summer seasons. How can you re-open a popular ice-cream place for the season that sells both vanilla and chocolate custard and not have any vanilla custard, and have problems with the machine where the chocolate custard is coming out mushy? Why did this place not do a thorough inspection of the equipment as well as its product prior to re-opening. I felt horrible for the poor girl working there that didn't know what to do. I could see how frazzled she was and I don't blame her. The few other people that were there besides my kids and myself, turned around and left as well. Nice re-opening Rita's.
Place just seems poorly run. Lots of people mentioning they close a half hour too early. If your hours say open until 9, that doesn't mean you close and clean up at 8:30, and walk out at 9. It means orders until 9. Seems like this is a common theme across Shippensburg.