Chili's Grill & Bar

I used to eat here occasionally but will not anymore. My wife and I stopped to eat tonight. We sat at the bar as usual. Fifteen minutes go by, there are 5-6 people sweeping and cleaning in the dining area even though they close at 10:00 pm and we sat down at 8pm. The bartender was talking for 15 minutes to a couple seated at a table that obviously were friends. I finally got the attention of a girl bussing tables and said “ is someone working the bar, we have been sitting here for 15 minutes and the bartender has been talking to that table for 15 minutes”. She said, “sir we need to be nice to our customers”. There is a difference between a conversation with customers and with friends. Especially when they are busy. Me and my wife drank our drinks while the barmaid was taking the order of a table that came in 10 minutes after we sat down. She came to us afterwards and I told her we were leaving as we should have been waited on before the people who arrived after us. The manager came over; I responded that the barmaid ignored us for 15 minutes and waited on a table that arrived 10 minutes after we did. He responded with the same line that they need to be nice and talk to customers???? Who owns this restaurant?

Atmosphere: 1

Food: 1

Service: 1

We had a great time together and it was really nice.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fajita Trio

The kitchen burn my wife's hamburger bun, when we asked for a new bun, we waited 10 mins, only to have to remind the manager that we were waiting on the bun. By the time they brought out the bun fries and patty were cold. They remade the burger and comped the burger from the bill. The issue i have is this process took 20mins after my food was delivered so, I either eat alone or wait and eat mine cold. The burning of the bun wasn't the issue, its more about no one caring enough to make sure the issue was quickly resolving.

Atmosphere: 2

Food: 1

Service: 4

Recommended dishes: Chips & Salsa, Burger, Chicken Fajitas

Little problem with our burgers, but waitress and manager took care of it right as

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Burger, Fries

A great place for family.

Atmosphere: 4

Food: 5

Service: 5

Loved it...great waittress

Atmosphere: 5

Food: 5

Service: 5

The food including the chips were so oversalted that it was too nasty to eat. I waited 22 minutes when I got there to get asked if I wanted a drink. Then the burger was over cooked and they didn't bring the dipping sauces and we couldn't get a waiter to come for another 12 minutes it was a mess

Atmosphere: 1

Food: 1

Service: 3

Placed pick up order on Friday 06/07/2024 and after arriving home sat down to eat and a fly was in the plastic container and my daughters burger.

Food: 1

There for my surrogates 21 bday dinner... Her choice... We had to wait on food.... Then couldn't find a waitress to save our life! I can see if busy.... We weren't of only 4 tables there. I'd say find a burger joint and call it a night. Food was very good tho.

Atmosphere: 2

Food: 4

Service: 2

Recommended dishes: Burger, Steak

Very good food. Super friendly server.

Atmosphere: 5

Food: 5

Service: 5

My first mistake was eating at the Pittsburgh Mills location, but a few months ago, it wasn't so bad. Tonight, it was not busy at all! My son got chicken tenders and corn, my boyfriend ordered a burger and fries, and I got the dipper combo of mini burgers, Chipotle chicken crispers, and mozzarella. The queso and chips were just okay, and the atmosphere was tense and fake.

I went to the bar to order a shot and noticed that the glass was dirty. Since it was Jameson, I decided to just drink from the other side. I told the girl about the dirty glass, and she said, "Oh, that was from the last customer. I'm so sorry." she had just admitted to not washing the glass properly and that it was someone else's glass. GROSS...but I drank it anyway. Yes I should have said something before drinking it but I try really hard to not be that person!

Twenty minutes later, the waitress, who was also the bartender, came and said, "We're out of mozzarella!" You mean to tell me that with the fries my boyfriend got and the chicken tenders that would also be in the freezer, the cook had just realized this!? Why? Because he or she cooked everything else and then did mine? They were so backed up on their orders that they missed that one??

At that point, I didn't want to pay for anything or get anything else. I stupidly paid for the drinks and the mediocre chips and queso.

Not sure what the manager said when he went back in the kitchen but I just heard him laugh and say " I know " .....You know what sir I should have asked? How am I in the wrong and what is so amusing!?

Horrible experience do not recommend yet I got 15$ in gift cards! Awesome! Thank you manager sir that kept calling me ma'am!!

Atmosphere: 1

Food: 1

Service: 1

I was excited to eat at this place. But turned into somewhat of a let down. The atmosphere was great and service was good. Didn’t have any problems. However I learned that I’m not a Nashville hot crispy tender fan. Didn’t like those at all. Everything else was pretty good.

Atmosphere: 5

Food: 3

Service: 5

Amir was the best server iv ever had,I highly recommend him

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Burger

Good food and beverage choices for meals or snacks.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Nachos, Salsa, Chicken Fajitas, Chips & Salsa

Great lunch deals. Food is good quality for less than fast food pricing with lunch specials. Potato soup is great.

Atmosphere: 4

Food: 5

Service: 5