Placed an order online for a birthday cake to pick up the next day at 12. tried to pick up after 1 and was told the cake was not ready at all and I would have to come back. The party was happening within 20 minutes. The 2 workers told me to go ahead and grab a cake from the freezer (different than what I had initially ordered) that I would be refunded to my card. I rushed out to make the party. They then never refunded me and when I tried to dispute with my bank, they lied and said my husband came in (??) and just took a cake from the freezer and that my original cake was ready. This is not true at all and super bizarre they would lie. I was told for my hassle, wait time, and cake that was not the decoration or flavor we wanted, that we would be refunded but then they lied.
Matthew Holmes
good ice cream but steep prices
Rebecca Rivera
Great place for ice cream.
Atmosphere: 5
Food: 5
Service: 5
Dj Sullivan
The young ladies working here truly make a great place amazing! The service and kindness of these young workers were amazing!I opted for the cheesecake berries, and it was amazing! They roll the ice cream on a cold stone and fold the fresh berries into the ice cream. My wife and daughter each loved what they got as well.We are going back again tonight:)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Caramel Crunch, Tall Dark & Delicious - Ready Now, Cotton Candy, Strawberry Ice Cream, Cake Batter Confetti - Ready for Pick Up Now, Mango Pineapple, Chocolate Ice Cream, French Vanilla Ice Cream, Coffee Butterpecan w Brownie and Pecans, Mango, Mix & Go Create Your Own Creation, Cheesecake Fantasy, Mango Pineapple Smoothie, Peanut Butter Cup Perfection, Cake Batter Confetti - Ready Now, Cookie Crumb Yum Ice Cream Cookie Sandwiches, Peanut Butter Playground, Cookie Dough Delirium - Ready Now, A Cheesecake Named Desire - Ready Now
Tanita Middleton
Sooooo just went to Coldstone and tried to use a coupon that was emailed to me for my birthday to get buy one, get one free. Worker told me I couldn’t use it because it was “computer generated” and basically tried to say I was trying to use a fake coupon. Now mind you, I have received this same coupon every year and have never had a problem using it until I tried to use it at this establishment. The coupon clearly was from Coldstone, and said to present it at a store for use. I can’t be the only person in America that has received this coupon…but oh well, won’t be going back.UPDATE: Thank you for your response, however I went to another Coldstone, presented them the email from my phone and they honored the coupon without a problem. Take care and be well
Abbee Langston
legit so sad and disappointed. a gurl just wanted her sweet treat for the night, pull up at 8:40, door were locked and they close at 9. the “employees” all though they looked like hooligan TEENS were sitting down eating, messing around, hoping on each others backs and acting a FOOL just stared at us confused to why the door wouldn’t open. i can’t even express my disappointment. so not cool. y’all actually suck for that.
Atmosphere: 1
Food: 1
Service: 1
Caitlyn Cleghorne
They locked the doors before 8:45 and they close at 9:00. They just looked at us through the door as they were sitting down and doing nothing. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Sunki Denton
Excellent customer service
Kayleigh Thigpen
I went to Cold Stone yesterday, the day of the .99 cent smoothies, at 7:00 ish, and as soon as I walked up this older man put up a sold out sign for the smoothies. I asked about it and one of the employees said they did not have any more.. So I bought ice cream and the customer service was very poor. Everybody was very rude and how you sell you out of smoothie mix? I will not be going back.
James A. Isom Jr.
Good service with a smile. Everyone was very informative about the types of desserts, professional (no Samsung pay), yet very pleasant to talk to, great tasting Ice-cream! Thank you for honoring the military with a discount.Keep the good work.
Good quality and service. The cake batter milkshake is the best milkshake I've ever had!
Jennifer A.
Not my first time but I came today to redeem my birthday treat, BOGO. The service was good. I always get the Founders Favorite, however the brownie never seem to be broken down into the ice cream; It's always big chunks. Also, I'm not sure why it happened sometimes but like today my ice cream was super soft. I want it to be more solid like the pictures and not look close to a milkshake. The atmosphere was typical.
DSo
I just love it, this is my favorite I full recommend
J Jones
Very clean store and the lady was very nice
D V
I just love it, this is my favorite I full recommend
Placed an order online for a birthday cake to pick up the next day at 12. tried to pick up after 1 and was told the cake was not ready at all and I would have to come back. The party was happening within 20 minutes. The 2 workers told me to go ahead and grab a cake from the freezer (different than what I had initially ordered) that I would be refunded to my card. I rushed out to make the party. They then never refunded me and when I tried to dispute with my bank, they lied and said my husband came in (??) and just took a cake from the freezer and that my original cake was ready. This is not true at all and super bizarre they would lie. I was told for my hassle, wait time, and cake that was not the decoration or flavor we wanted, that we would be refunded but then they lied.
good ice cream but steep prices
Great place for ice cream.
Atmosphere: 5
Food: 5
Service: 5
The young ladies working here truly make a great place amazing! The service and kindness of these young workers were amazing!I opted for the cheesecake berries, and it was amazing! They roll the ice cream on a cold stone and fold the fresh berries into the ice cream. My wife and daughter each loved what they got as well.We are going back again tonight:)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Caramel Crunch, Tall Dark & Delicious - Ready Now, Cotton Candy, Strawberry Ice Cream, Cake Batter Confetti - Ready for Pick Up Now, Mango Pineapple, Chocolate Ice Cream, French Vanilla Ice Cream, Coffee Butterpecan w Brownie and Pecans, Mango, Mix & Go Create Your Own Creation, Cheesecake Fantasy, Mango Pineapple Smoothie, Peanut Butter Cup Perfection, Cake Batter Confetti - Ready Now, Cookie Crumb Yum Ice Cream Cookie Sandwiches, Peanut Butter Playground, Cookie Dough Delirium - Ready Now, A Cheesecake Named Desire - Ready Now
Sooooo just went to Coldstone and tried to use a coupon that was emailed to me for my birthday to get buy one, get one free. Worker told me I couldn’t use it because it was “computer generated” and basically tried to say I was trying to use a fake coupon. Now mind you, I have received this same coupon every year and have never had a problem using it until I tried to use it at this establishment. The coupon clearly was from Coldstone, and said to present it at a store for use. I can’t be the only person in America that has received this coupon…but oh well, won’t be going back.UPDATE: Thank you for your response, however I went to another Coldstone, presented them the email from my phone and they honored the coupon without a problem. Take care and be well
legit so sad and disappointed. a gurl just wanted her sweet treat for the night, pull up at 8:40, door were locked and they close at 9. the “employees” all though they looked like hooligan TEENS were sitting down eating, messing around, hoping on each others backs and acting a FOOL just stared at us confused to why the door wouldn’t open. i can’t even express my disappointment. so not cool. y’all actually suck for that.
Atmosphere: 1
Food: 1
Service: 1
They locked the doors before 8:45 and they close at 9:00. They just looked at us through the door as they were sitting down and doing nothing. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Excellent customer service
I went to Cold Stone yesterday, the day of the .99 cent smoothies, at 7:00 ish, and as soon as I walked up this older man put up a sold out sign for the smoothies. I asked about it and one of the employees said they did not have any more.. So I bought ice cream and the customer service was very poor. Everybody was very rude and how you sell you out of smoothie mix? I will not be going back.
Good service with a smile. Everyone was very informative about the types of desserts, professional (no Samsung pay), yet very pleasant to talk to, great tasting Ice-cream! Thank you for honoring the military with a discount.Keep the good work.
Restaurantji Recommends
Good quality and service. The cake batter milkshake is the best milkshake I've ever had!
Not my first time but I came today to redeem my birthday treat, BOGO. The service was good. I always get the Founders Favorite, however the brownie never seem to be broken down into the ice cream; It's always big chunks. Also, I'm not sure why it happened sometimes but like today my ice cream was super soft. I want it to be more solid like the pictures and not look close to a milkshake. The atmosphere was typical.
I just love it, this is my favorite I full recommend
Very clean store and the lady was very nice
I just love it, this is my favorite I full recommend