Ordered food around 5 p.m. through the app. Order went out for delivery after 6 p.m. and when I called about it (at 6:30), I was told that delivery hours would be around 2 1/2 hours (even though the app said it was delivered) and then hung up on in the middle of the conversation. Customer service is key to a business and this is uncalled for. Make sure the customer is taken care of and be polite while on the phone. Hanging up on a customer is unprofessional.
Service: 1
Valanka Fernandes
We ordered large pizza with jalapeños and onions via mobile order. Pizza was soft and good spread of toppings. The only issue I have with dominoes is they seemed to stopped giving red chilli flakes packs which are useful specially when folks are traveling.
Nicole Schellpeper
Had a horrible move and stuck in a hotel for days trying to find a place and not break the bank on food as well. Have ordered twice from this Domino’s and food was as expected and even received a free pizza because it took a bit on a Friday night even though we never complained! Delivery drivers both times were awesome!
Brady Katon
Just finished working there, now I can publicly say what they ask employees to do daily. We are told to change expiration date stickers on all bread, sauces, and keep all items on makeline that should be thrown away. Friday night? You have a 75% chance of eating expired dough. Everyday you will be eating expired pizza sauce if you eat before 5pm. Not to mention you may be eating 3 day expired Alfredo or pizza toppings. On Any given day. Wish I could have came clean sooner but I got a kid yall. Not to mention a major ant infestation. Watch out for the corn meal yall. Be safe.
Adam Harrison
We ordered 2 pizzas, pasta, and parmesan bites with baked cheese sauce. The order arrived on time and everything was right except one pizza was missing one topping and the parmesan bites were not there. I looked at receipt and there was no parmesan bites on it, just the dip. The coupon I used was for both parm bites and dipping cheese sauce. I called Dominos and they didn't blame me or anything like that. Offered to send more bites and than I told them about my pizza missing a topping, and they agreed to send both within 15 minutes. They are busy because of graduation and they only have 4 drivers and they are killing it! I appreciate the hard work at Dominos Pizza Bendt Dr. in Rapid City. I didnt expect this and I believe no other pizza place would help someone this well. Thanks for everything Dominos!
Whitman Black Hills
Make sure you request coupons when you order or you will get price gouged. They wouldn't honor their coupons because my daughter didn't ask for anything when ordering. Customer service should offer you coupons and deals to make your experience better.
Nevaeh C.
Ordered my food at midnight didn’t show up until 3 AM. The store closes at 1AM so I have to eat cold pizza.
Julie Fisk
Super easy, user friendly ordering on the app. My pizza arrived in 25 minutes and was exactly what I ordered. (That doesn't always happen .)
We always get the Pan Philly Cheese Pizza. Always perfect! And the Knots with cheese sauce! Love it! Only place we get pizza!
Callie Hamilton
Cooked perfectly no burnt ready when I got there....staff very friendly
Adam Bauerle
Super fast and great food. Picked up on the way through the area.
Alex Parker
Unsure what happened tp this location. I understand being understaffed, so, I cut them some slack. Anyway, my pizza did take over an hour and everything is warm. I didn't recieve my Mariana sauce for my garlic twists, no silverware for my dessert, and no receipt. I find this extremely odd. Hopefully I wasn't overcharged or something. Referring to the comments below and the lack of receipt. Sketchy or just understaffed/poorly managed?
Brielle
During these times it is important to remember that many fast food places are understaffed and stressed. Those that still keep a positive attitude even if they don't feel that way definitely go a long way when communicating with customers. I can only speak from my experience at this domino's, but I've always had great experiences. Alex is usually our delivery driver, and he is wonderful, on time, and nice!
Daniel was very helpful great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Alfredo Pasta
Daniel is the MAN!
Atmosphere: 1
Food: 1
Service: 5
Recommended dishes: Pepperoni Pizza
Ordered food around 5 p.m. through the app. Order went out for delivery after 6 p.m. and when I called about it (at 6:30), I was told that delivery hours would be around 2 1/2 hours (even though the app said it was delivered) and then hung up on in the middle of the conversation. Customer service is key to a business and this is uncalled for. Make sure the customer is taken care of and be polite while on the phone. Hanging up on a customer is unprofessional.
Service: 1
We ordered large pizza with jalapeños and onions via mobile order. Pizza was soft and good spread of toppings. The only issue I have with dominoes is they seemed to stopped giving red chilli flakes packs which are useful specially when folks are traveling.
Had a horrible move and stuck in a hotel for days trying to find a place and not break the bank on food as well. Have ordered twice from this Domino’s and food was as expected and even received a free pizza because it took a bit on a Friday night even though we never complained! Delivery drivers both times were awesome!
Just finished working there, now I can publicly say what they ask employees to do daily. We are told to change expiration date stickers on all bread, sauces, and keep all items on makeline that should be thrown away. Friday night? You have a 75% chance of eating expired dough. Everyday you will be eating expired pizza sauce if you eat before 5pm. Not to mention you may be eating 3 day expired Alfredo or pizza toppings. On Any given day. Wish I could have came clean sooner but I got a kid yall. Not to mention a major ant infestation. Watch out for the corn meal yall. Be safe.
We ordered 2 pizzas, pasta, and parmesan bites with baked cheese sauce. The order arrived on time and everything was right except one pizza was missing one topping and the parmesan bites were not there. I looked at receipt and there was no parmesan bites on it, just the dip. The coupon I used was for both parm bites and dipping cheese sauce. I called Dominos and they didn't blame me or anything like that. Offered to send more bites and than I told them about my pizza missing a topping, and they agreed to send both within 15 minutes. They are busy because of graduation and they only have 4 drivers and they are killing it! I appreciate the hard work at Dominos Pizza Bendt Dr. in Rapid City. I didnt expect this and I believe no other pizza place would help someone this well. Thanks for everything Dominos!
Make sure you request coupons when you order or you will get price gouged. They wouldn't honor their coupons because my daughter didn't ask for anything when ordering. Customer service should offer you coupons and deals to make your experience better.
Ordered my food at midnight didn’t show up until 3 AM. The store closes at 1AM so I have to eat cold pizza.
Super easy, user friendly ordering on the app. My pizza arrived in 25 minutes and was exactly what I ordered. (That doesn't always happen .)
Restaurantji Recommends
We always get the Pan Philly Cheese Pizza. Always perfect! And the Knots with cheese sauce! Love it! Only place we get pizza!
Cooked perfectly no burnt ready when I got there....staff very friendly
Super fast and great food. Picked up on the way through the area.
Unsure what happened tp this location. I understand being understaffed, so, I cut them some slack. Anyway, my pizza did take over an hour and everything is warm. I didn't recieve my Mariana sauce for my garlic twists, no silverware for my dessert, and no receipt. I find this extremely odd. Hopefully I wasn't overcharged or something. Referring to the comments below and the lack of receipt. Sketchy or just understaffed/poorly managed?
During these times it is important to remember that many fast food places are understaffed and stressed. Those that still keep a positive attitude even if they don't feel that way definitely go a long way when communicating with customers. I can only speak from my experience at this domino's, but I've always had great experiences. Alex is usually our delivery driver, and he is wonderful, on time, and nice!