They must not like when people have coupons for free meals. I ordered a double quarter pounder and got a single and that thing was loaded with
Atmosphere: 5
Food: 3
Service: 3
Paul Ternahan
In and out quick, food was great!
Atmosphere: 5
Food: 5
Service: 5
Lauren Staley
This is by far the nicest, friendliest McDonald's I have ever been to. The employees stopped by our table several times to see if we needed anything or to offer to bring us refills. Right now I'm watching an employee help an older woman navigate the self service ordering machine. It's incredibly clean and fast. An amazing job done by all here.
Atmosphere: 5
Food: 5
Service: 5
peytonpigz
They forgot my Fry's I paid 4 dollars for.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: French Fries, Big Mac
ben stringer
Standard fare but with the added excitement of the order almost definitely being wrong.Kid-friendliness: McDonald's is heaven for children
Atmosphere: 2
Food: 4
Service: 2
David Young
New to the area and was pleasantly shocked with this location. Friendly, clean and thank you with an actual smile when you get your order. Been here several times and every order has been spot on!
Atmosphere: 5
Food: 5
Service: 5
Nate
Great place with a great team. You can tell they care greatly about the quality of service they provide and the people who come through their doors.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Big Mac
Jonathan J
The owner of this establishment does not hold customer service or associate standards to a high enough expectation, but rather makes excuses for the shortcomings of both aspects on the premise of "having a bad day." For a so-called "people first" industry, the only people not being placed in the important category are the customers. Strong customer service skills and interacting with the public at large is a basic tenet of the service industry. It is unfortunate that there are some businesses that fail to adhere to and rise to the standards inherent in such an industry. Customers expect to be greeted with hospitality and a welcoming approach, as this tends to lead to repeat customers. It is understandable to have a bad day, but to make the ill-advised decision to have an associate experiencing such doldrums interact with the public is unconscionable. Associates are typically cross-trained to ensure that negative interactions with customers do not occur, thus avoiding a one-and-done customer approach. The best approach when interacting with the public from an owner's perspective following unfortunate reviews centered on poor customer service is to better understand the shortcomings of the staff, rather than creating likely excuses for said shortcomings. The service industry is inundated with these types of owners in the modern age, as they tend to take a more hands-off approach and lower staff standards. This is typically the case when owners and management teams feel that customer expectations can not be achieved or maintained. It is my sincere hope that McDonald's franchisees will rise to the expectations of the business model and place customers in a more appropriate category of importance.
Atmosphere: 2
Food: 3
Service: 2
Jakob Lindstrom
I'm just here to share a tip with yall:Buy 1 Get 1 free big macs in the 'deals' section on the app.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
Eric Mix
I've been going to this location for over 30 years. I received the worst customer service by far I've ever had. Rude employees, complacent management. I will never go again.Any other location would be a better choice.
They forgot a patty on my McChicken. That is until 2 minutes later. They apologized and gave me a free McChickenHonest mistakes happen people!Parking: Close to Super 8. Subpar motel, gets the job done for cheap. Good location. Two gas stations just blocks away. As well as a casino.Wheelchair accessibility: Wheelchair accessible for downstairs units.
They must not like when people have coupons for free meals. I ordered a double quarter pounder and got a single and that thing was loaded with
Atmosphere: 5
Food: 3
Service: 3
In and out quick, food was great!
Atmosphere: 5
Food: 5
Service: 5
This is by far the nicest, friendliest McDonald's I have ever been to. The employees stopped by our table several times to see if we needed anything or to offer to bring us refills. Right now I'm watching an employee help an older woman navigate the self service ordering machine. It's incredibly clean and fast. An amazing job done by all here.
Atmosphere: 5
Food: 5
Service: 5
They forgot my Fry's I paid 4 dollars for.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: French Fries, Big Mac
Standard fare but with the added excitement of the order almost definitely being wrong.Kid-friendliness: McDonald's is heaven for children
Atmosphere: 2
Food: 4
Service: 2
New to the area and was pleasantly shocked with this location. Friendly, clean and thank you with an actual smile when you get your order. Been here several times and every order has been spot on!
Atmosphere: 5
Food: 5
Service: 5
Great place with a great team. You can tell they care greatly about the quality of service they provide and the people who come through their doors.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Big Mac
The owner of this establishment does not hold customer service or associate standards to a high enough expectation, but rather makes excuses for the shortcomings of both aspects on the premise of "having a bad day." For a so-called "people first" industry, the only people not being placed in the important category are the customers. Strong customer service skills and interacting with the public at large is a basic tenet of the service industry. It is unfortunate that there are some businesses that fail to adhere to and rise to the standards inherent in such an industry. Customers expect to be greeted with hospitality and a welcoming approach, as this tends to lead to repeat customers. It is understandable to have a bad day, but to make the ill-advised decision to have an associate experiencing such doldrums interact with the public is unconscionable. Associates are typically cross-trained to ensure that negative interactions with customers do not occur, thus avoiding a one-and-done customer approach. The best approach when interacting with the public from an owner's perspective following unfortunate reviews centered on poor customer service is to better understand the shortcomings of the staff, rather than creating likely excuses for said shortcomings. The service industry is inundated with these types of owners in the modern age, as they tend to take a more hands-off approach and lower staff standards. This is typically the case when owners and management teams feel that customer expectations can not be achieved or maintained. It is my sincere hope that McDonald's franchisees will rise to the expectations of the business model and place customers in a more appropriate category of importance.
Atmosphere: 2
Food: 3
Service: 2
I'm just here to share a tip with yall:Buy 1 Get 1 free big macs in the 'deals' section on the app.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
I've been going to this location for over 30 years. I received the worst customer service by far I've ever had. Rude employees, complacent management. I will never go again.Any other location would be a better choice.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
They forgot a patty on my McChicken. That is until 2 minutes later. They apologized and gave me a free McChickenHonest mistakes happen people!Parking: Close to Super 8. Subpar motel, gets the job done for cheap. Good location. Two gas stations just blocks away. As well as a casino.Wheelchair accessibility: Wheelchair accessible for downstairs units.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Mcchicken, Mcdouble, Crispy Chicken Sandwich
I had a stellar night tonight with some fantastic service and atmosphere from Aydin he deserves a raise dude is the
Atmosphere: 5
Food: 5
Service: 5
This is the most kind, friendly , and helpful McDonald's location here in Rapid City the Cleveland st location is the best ?? ?? ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
Should I get a discount for filling my own order At the computer screen ???
Atmosphere: 2
Food: 2
Service: 3
The evening staff were working super fast and are all very kind! Give that crew a raise!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger