Firehouse Subs Milton Wilson

Good food and friendly staff!

Atmosphere: 5

Food: 5

Service: 5

Food is always on point. We eat here often! Customer service is up and down. Sometimes it’s great! Today not so great. I placed an order for myself, my son, and his friend. I asked the young man did he get everything and he said, “yes.” I asked him if he needed to review the order. He said, “No. I got it.” Wait time a little longer due to busy time frame.

This is where the service declined. My order was ready. I get ready to grab the sandwiches and notice that 1 of them had ranch on it. It was supposed to be plain. Just meat, cheese, bread, lettuce. That’s okay mistakes happen. Right? Not the case. The gentleman went back and forth with me about what I said I wanted on each sandwich. Thankfully, I am a ln adult and stayed respectful and restated what I ordered and why I requested him to review the order.

The young lady stepped in and I asked her to just change the top bun. No worries.

The young man may have been new and not aware of how to provide service.

Atmosphere: 5

Food: 5

Service: 3

Experience racism at this store the other day. They made my sandwich very poor with bell peppers on it when I specifically did not want them on it. I am allergic to bell peppers. They told me they could not help me . The manager looked like a young guy. He was very rude and talking to me like I'm incompetent. However, i gave them the sandwich back and left . No refund or anything. I guess he felt like i was just trying to get free food. That was not the case, i am literally allergic to bell peppers. They can keep my food and money, i don't care . Needless to say i will never be back or recommend them.

Atmosphere: 1

Food: 1

Service: 1

Great service and food.

Atmosphere: 5

Food: 5

Service: 5

Quade was great! (Hopefully I spelled his name correctly)… when people go above and beyond to make you feel welcome and provide great customer service, I want to recognize that. I appreciated his humor and friendly mannerisms. I’m not sure where he’s at in his studies, but I’m sure that with his approach to serving others he will go far.

Atmosphere: 5

Food: 5

Service: 5

Inside is clean food wasnt what i ordered and got charged for a mac and they didnt even give it to me.

Atmosphere: 4

Food: 3

Service: 2

The food is very fresh. Staff are very nice.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch Combo

Lady making sandwiches super sweet and she did a great job making the sandwiches.

Atmosphere: 5

Food: 5

Service: 5

they messed my husbands food up because they were too busy talking and on their phones. watching movies and having phone conversations while taking customers orders ? how does this place operate with this type of behavior ?

Good food, super friendly and helpful employees.

Atmosphere: 5

Food: 5

Service: 5

After years of people recommending Firehouse subs, I figured I would try it out but i’m highly disappointed. I’d rather stick to subway than try this location again.

Atmosphere: 5

Food: 1

Service: 2

Very nice workers.

Atmosphere: 5

Food: 5

Service: 5

The customer service at this location is horrible. They are extremely slow and disorganized. They seem to have enough staff but no manager in sight. On average we have waited ~45 minutes each time. We won't be going again to this location.

Food: 3

Service: 1

Best place to go if you want a sub

Atmosphere: 5

Food: 5

Service: 5

Food is good and service was quick
Gets crowded and noisy at lunchtime

Atmosphere: 3

Food: 4

Service: 4