Dairy Queen Grill & Chill

5433 TN-153, Hixson
(423) 877-2253

Recent Reviews

jean furr

So small I gave it to my Dutch hound it was not worth the time or money it was basically a kids meal not for an adult. Keep driving your better off , even the strawberry ice-cream was a joke it was not even a scoop.Bad place for a meal if you want anything to eat your only going to have a nibble just not worth your money or time .

Atmosphere: 1

Food: 1

Service: 2

David Jinnette

Best little ice cream spot in Hixson. We always go after dinner for a treat after!

Atmosphere: 5

Food: 5

Service: 5

T W

Ran by a family that actually cares. Not your average Dairy Queen. Your food will be fresh if you come here. It’s so good it’s almost like another restaurant like Dairy Queen+

Atmosphere: 5

Food: 5

Service: 5

Michael Willingham

Great food and atmosphereWheelchair accessibility: Great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Split

Christine Fritts

After waiting 15 minutes on our food. We are informed that ranch costs extra.1 star from both of us!

Atmosphere: 1

Food: 1

Service: 1

Laramie French

After waiting 15 minutes on our order. We are told they charge extra for ranch?Really????2 star from both of us!

Atmosphere: 1

Food: 1

Service: 1

H adams

Great chilli dogs! Nice staff to be so far from

Atmosphere: 5

Food: 5

Service: 5

Lisa H

Was treated very well. Staff was very helpful and friendly. They helped pick out my birthday cake and we were out in minutes.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake

John Hooks

Had a burger and fries only. Was the only person in line and it took about 15 minutes. My expectations were to have a good burger. What I received tasted like a soy bean frozen piece of meat. Did not meet my expectations.

Atmosphere: 3

Food: 3

Service: 1

Howard Blake

A very nice Dairy Queen. Clean, very cordial, efficient staff, comfortable seating with lots of

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Crispy Chicken Sandwich

Wil

First off, they forgot my ice cream cone but there onions rings were so good and the people were so nice I didnt let it effect my rating.

Atmosphere: 5

Food: 5

Service: 5

daniel hunter

Wonderful store, probably the biggest DQ I've ever been in. Thanks for a great blizzard ?

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Snickers Blizzard Treat

William Craig

My hamburger was room temperature and the fries were slightly cooler. It's like they're not even really trying. I asked for a pup cup of ice cream for my dog. Usually they don't charge me for it or maybe there's a slight charge but today they charged me almost $4 for it. I told the cashier it was for my dog but apparently it didn't register with him. The guy running the cash register's mind seemed to be somewhere else today. When I brought back my hamburger because it was made wrong he asked me if I already paid for it...I just kind of looked at him and said of course I paid for it I wouldn't have it if I didn't pay for it. I'm so tired of subpar and employees who really don't care about their job. I'm just going to quit going to places unless I know they're going to do things right. Dairy Queen used to be reliable and their food used to be hot and cooked to order but I got cold food today. I'm sorry but there are too many other options available than to waste my money that I work hard for. After reading the other complaints it's obvious that the owner doesn't care either. Most of the responses are just a half -hearted " I hope you give us another chance" I don't know about you but if I'm running a business and somebody's upset or wasn't treated right I'm going to make it right not just throw out a "Hope you come back" response. That shows that they're not really interested. Case in point, there have been several complaints about people being told they can't get a hamburger after a certain time on certain day. Instead of addressing the issue or making things right management or owners responses to these complaints online are disingenuine and do nothing to help the situation or the problem.

Food: 1

Service: 3

Cecy Piemonte

Update:Unusure of what changed the past 3 months, but costumer service plummeted. Rude, inattentive, slow, and the quality of the food is shameful. Tried going back a few more times hoping it’d be better, but unfortunately something went horribly work with management. Disappointing, but Sweet Treats opened up behind them and that has been where my money goes now.One of the best DQs I’ve been and I’m super picky! Their blizzards are so well made, not too runny. Fries are always just right, burgers are amazing. The service is always friendly and quick. Clean tables every time. Just overall fantastic place

Atmosphere: 1

Food: 2

Service: 1

Cassie Fares

Great fast food place! The restaurant is clean, they are pretty speedy, and the ice cream is delicious!Kid-friendliness: My daughter absolutely loves DQ! She enjoys getting the kids meal because you get a free ice cream treat.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Crispy Chicken Sandwich, Choco Brownie Xtreme Blizzard Treat, Hot Fudge, Large Side of Fries, Blizzard Cake, Dairy Queen Treatzza Pizza

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Dairy Queen Grill & Chill

5433 TN-153, Hixson, TN 37343
(423) 877-2253