As I stepped into the Subway on Keith Street in Cleveland, TN, I was immediately struck by the cleanliness of the establishment. The floors gleamed, and the tables were spotless, promising a pleasant dining experience. However, it wasn't long before I encountered an unexpected challenge to my appetite: the service.The young woman behind the counter, with her tattoo-sleeved arms and facial piercings, exuded an air of apathy that seemed to permeate the entire interaction. Her demeanor was impersonal, and she showed no interest in engaging in even the most basic small talk. It was as if she had mastered the art of detachment, rendering the customer-staff interaction devoid of any warmth or connection.As I made my way down the assembly line, I couldn't help but notice the sorry state of the toppings. Frozen and stuck to the ice buildup in the pans, they looked far from fresh. When I requested a modest sprinkle of salt and pepper on my sandwich, I was taken aback by the excessive amount poured onto it. What should have been a light seasoning turned into an overwhelming deluge, rendering my meal virtually inedible.In retrospect, it became clear that this particular Subway was more than just a place to grab a sandwich—it was a microcosm of the human experience. The sterile cleanliness masked a deeper malaise, where happiness seemed to go to die. The indifferent service and subpar ingredients mirrored a sense of emotional detachment and neglect, leaving me to ponder the psychological underpinnings of my dining experience.In conclusion, while the Subway on Keith Street may excel in terms of hygiene, its shortcomings in customer service and food quality leave much to be desired. Perhaps, in the realm of interpersonal connections, it serves as a cautionary tale—a reminder that true satisfaction goes beyond surface appearances and requires genuine care and attention from both parties involved.
Atmosphere: 4
Food: 2
Service: 1
Alisha Velazquez
Ordered online no Italian herbs and cheese waste of
Atmosphere: 1
Food: 1
Service: 1
Mason Lewis
I don’t know the guys name but he had long hair and made the best subs I’ve ever tasted from Subway!!!! Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Beast
Cheryl Houser
Bread was too hard to eat there were hardly any meat or tuna on mine meat on my husband’s. And the toppings they were very skimpy. I will never go to this place again.
Atmosphere: 2
Food: 1
Service: 1
William Sumey
I used to LOVE eating Subway. Today it was lunchtime and I was craving a sub so I stopped in. Sadly, I was again reminded why I rarely go anymore. I ordered my favorite sandwich with my favorite bread. Really eager for that first bite. The bread was days old and dry and crumbly. No, I didn't have it toasted. It was $16 worth of disappointment. It seems they always find a way to fail these days and the Subway of old is dead.
Food: 1
Sonya Case
Noone ever answered the phone did not eat there.
Atmosphere: 1
Food: 1
Service: 1
Ashley Dixon
This place is always nasty, the employees not wash their hands. One lady had kept coughing all over our food. It was definitely disgusting ?
Paul Hook
Food was above average for Subway, the service was good and friendly even though it was only two workers and they were backed up. The restaurant was clean and orderly.
Atmosphere: 4
Food: 4
Service: 5
Derrion Chapman
Never know where your blessings may come from sometimes people may do nice to you and buy your food for
Atmosphere: 5
Food: 5
Service: 5
Colt Maughon
I always go in at about 5:15 and the same old angry grouch is always working there. She is always rude despite people being friendly to her. Today I walked in and as soon as the door opened she asked me in an angry voice "did you order on the app". I said no and then she refused to serve me. She claimed that it was "too hot" to be dealing with walk In customers. It was sixty degrees outside which is cold if you ask me. And besides what does the heat have to do with making a sandwich in an air conditioned building. This was the dumbest excuse I have ever heard. She is so lazy and mean!!! I went next door and to buy a snack instead and I will never be back until they get capable staff that can handle 60 degree weather. This is my first ever review. That is how bad it was.
Will not take subway online order, so I left to go to another!
C. Green
Always have app order ready when I arrive. However, I've noticed lately there is hardly any meat on the sandwich. Mostly bread with whatever condiments and veggies you request.Vegetarian options: Leave the meat off... it's a sandwich, sub shop.
Atmosphere: 4
Food: 4
Service: 4
notsosuperfly
New menu is
Atmosphere: 4
Food: 4
Service: 4
Jaxon Maddux
We placed an In-app order for 1 wrap and 1 melt. We were then called shortly after to be informed that the toaster was not working and they cannot complete the order, and we were told that we can request a refund through the app. However, the app had no easy way of requesting said refund, and that we should fill out a form to their customer service. It said the best route was to call the store on the day of the order and request to cancel the order. The phone number on the app and on maps is outdated, and the number that contacted us would not answer any call.
Adán Cazares
I didn't like it at all how I was treated by a chubby lady who screamed at me this used to be my place to get a sandwich I'm not coming anymore....
As I stepped into the Subway on Keith Street in Cleveland, TN, I was immediately struck by the cleanliness of the establishment. The floors gleamed, and the tables were spotless, promising a pleasant dining experience. However, it wasn't long before I encountered an unexpected challenge to my appetite: the service.The young woman behind the counter, with her tattoo-sleeved arms and facial piercings, exuded an air of apathy that seemed to permeate the entire interaction. Her demeanor was impersonal, and she showed no interest in engaging in even the most basic small talk. It was as if she had mastered the art of detachment, rendering the customer-staff interaction devoid of any warmth or connection.As I made my way down the assembly line, I couldn't help but notice the sorry state of the toppings. Frozen and stuck to the ice buildup in the pans, they looked far from fresh. When I requested a modest sprinkle of salt and pepper on my sandwich, I was taken aback by the excessive amount poured onto it. What should have been a light seasoning turned into an overwhelming deluge, rendering my meal virtually inedible.In retrospect, it became clear that this particular Subway was more than just a place to grab a sandwich—it was a microcosm of the human experience. The sterile cleanliness masked a deeper malaise, where happiness seemed to go to die. The indifferent service and subpar ingredients mirrored a sense of emotional detachment and neglect, leaving me to ponder the psychological underpinnings of my dining experience.In conclusion, while the Subway on Keith Street may excel in terms of hygiene, its shortcomings in customer service and food quality leave much to be desired. Perhaps, in the realm of interpersonal connections, it serves as a cautionary tale—a reminder that true satisfaction goes beyond surface appearances and requires genuine care and attention from both parties involved.
Atmosphere: 4
Food: 2
Service: 1
Ordered online no Italian herbs and cheese waste of
Atmosphere: 1
Food: 1
Service: 1
I don’t know the guys name but he had long hair and made the best subs I’ve ever tasted from Subway!!!! Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Beast
Bread was too hard to eat there were hardly any meat or tuna on mine meat on my husband’s. And the toppings they were very skimpy. I will never go to this place again.
Atmosphere: 2
Food: 1
Service: 1
I used to LOVE eating Subway. Today it was lunchtime and I was craving a sub so I stopped in. Sadly, I was again reminded why I rarely go anymore. I ordered my favorite sandwich with my favorite bread. Really eager for that first bite. The bread was days old and dry and crumbly. No, I didn't have it toasted. It was $16 worth of disappointment. It seems they always find a way to fail these days and the Subway of old is dead.
Food: 1
Noone ever answered the phone did not eat there.
Atmosphere: 1
Food: 1
Service: 1
This place is always nasty, the employees not wash their hands. One lady had kept coughing all over our food. It was definitely disgusting ?
Food was above average for Subway, the service was good and friendly even though it was only two workers and they were backed up. The restaurant was clean and orderly.
Atmosphere: 4
Food: 4
Service: 5
Never know where your blessings may come from sometimes people may do nice to you and buy your food for
Atmosphere: 5
Food: 5
Service: 5
I always go in at about 5:15 and the same old angry grouch is always working there. She is always rude despite people being friendly to her. Today I walked in and as soon as the door opened she asked me in an angry voice "did you order on the app". I said no and then she refused to serve me. She claimed that it was "too hot" to be dealing with walk In customers. It was sixty degrees outside which is cold if you ask me. And besides what does the heat have to do with making a sandwich in an air conditioned building. This was the dumbest excuse I have ever heard. She is so lazy and mean!!! I went next door and to buy a snack instead and I will never be back until they get capable staff that can handle 60 degree weather. This is my first ever review. That is how bad it was.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Will not take subway online order, so I left to go to another!
Always have app order ready when I arrive. However, I've noticed lately there is hardly any meat on the sandwich. Mostly bread with whatever condiments and veggies you request.Vegetarian options: Leave the meat off... it's a sandwich, sub shop.
Atmosphere: 4
Food: 4
Service: 4
New menu is
Atmosphere: 4
Food: 4
Service: 4
We placed an In-app order for 1 wrap and 1 melt. We were then called shortly after to be informed that the toaster was not working and they cannot complete the order, and we were told that we can request a refund through the app. However, the app had no easy way of requesting said refund, and that we should fill out a form to their customer service. It said the best route was to call the store on the day of the order and request to cancel the order. The phone number on the app and on maps is outdated, and the number that contacted us would not answer any call.
I didn't like it at all how I was treated by a chubby lady who screamed at me this used to be my place to get a sandwich I'm not coming anymore....
Atmosphere: 1
Food: 5
Service: 1