Had a great sandwich and the ladies were very nice that waited on us. They even gave us an extra
Atmosphere: 5
Food: 5
Service: 5
Alex Rodríguez
Every time I come it is closed and they open more than 7am in the morning and they do not serve you in a good way Every time I come it is closed and they open more than 7am in the morning and they do not serve you in a good
Service: 1
Debra Rhoades
I have been coming to this location since they have opened. Always excellent service and food. Today, I stopped in to get 2 subs, walked in, and the lady said, just a minute, I am putting my daughter's in, as she was typing on her phone. She was difficult and rude from the bread to the mayo, no customer service at all. Her name is Candy, and the manager per her tag!!!!! There was hardly any meat on either sub, the lettuce was browned on the edges. I am so disappointed. I never complain.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Black Forest Ham Sandwich, Roast Beef, Steak & Cheese Signature Wrap
Mitch
the MANAGER of the location AKA “Candy” was very rude while making the sandwich’s for many people that came in not just me. my food was also cold because she toasted 2 foot longs and a six inch on the lowest setting all at the same time.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak & Cheese
C Johnson
Old lady is very rude and argumentative I ended up leaving
Service: 1
Jessica Camacho
Shannon is ABSOLUTELY RUDE. Hopefully this isn't "the face" of how this subway runs their establishment. We walked out.Don't waste your time here unless you want to take some bad juju home lolNext exit over theres a Subway with a 5 star experience!
Service: 1
Ryazra Kyzel
Food is fine but when I show up 20 minutes before close they have the door locked and aren't serving. Adjust the hours if you don't want to be open.Update Aug 2023: Tried again because i wanted something that wasnt greasy before work. Closed at 27 after 9. 33 minutes early. Are they just doing so well that late night business isnt worth the time or what?
Atmosphere: 1
Food: 3
Service: 1
Michelle P.
We came into subway in the last hour and we were turned away. The "open" light was on and we said to the women "why does it say open until 10 if you're already closed? She said it does says 10, but we are closed right now.
Sara
If I could give ZERO stars, I 100% would. If you see my history as a contributor, you can see I do not often dole out one star reviews for anyone but the worst of the worst. The last THREE experiences I have had have gotten worse and worse every time. First, simply cold and incorrect food. I can understand some things happen sometimes, and I was willing to let it slide. Second, I placed an order at 9pm a couple nights ago, went to the store to pick it up, and the whole store was locked up tight, with no warning, notification, or apology. They had already taken my money and said the order was completed. I had called the number of what I have now discovered is the DISTRICT MANAGER, and still received ZERO response OR a follow-up, even though I had even left her a message. I had to stay on the phone with my bank for over an HOUR to get my money, that they were going to willingly STEAL from me, back. I still excused this issue, and did not follow up again. The third and final issue was just earlier today. We had placed a delivery order to try again, when they would DEFINITELY be open. My Dasher comes to the door and says “they didn’t give me the chips or drinks” and for some reason I just knew he was lying. I called the store and they confirmed that they had him ON VIDEO, taking my chips and drinks. Because I am unable to prove a negative and show that I do not have these items, they told me basically, that I am SOL. The lady on the phone, a so-called “manager in training”, continually spoke over me, offered no alternatives or solutions, did not once apologize to me on the phone until I ASKED, gave me excuse after excuse, and generally seemed uninterested in dealing with the whole situation. She pushed responsibility off of herself and gave me the number for the district manager. I contacted the district manager once again to no response and now a “full” mailbox, so there wasn’t even a way to fully follow up. I had to physically go to the store and tell them the situation, and I spoke with the owner of apparently 17 different chains in the area (which personally I think is far, far too many to ensure a quality experience across restaurants, but what do I know?!), and the first thing she did when I described the issues I was having, was to give me a $37 refund for the order I had already been refunded for through my bank. It showed that she did not LISTEN to our situation and was NOT focused on providing a quality customer experience, but that she was willing to THROW MONEY at someone to make the issue go away. I refused the money, and she was LITERALLY TAKEN ABACK. She did not know what to do with actual FEEDBACK. I am frankly disgusted by everyone’s behavior at this restaurant. I did not once personally insult anyone, raise my voice, ask for money, or want anything except a quality experience and the food items that I had already paid for, and I received NOTHING that made me feel better about this whole situation, or that would give me the slightest inclination to go back. If this is the closest Subway to you, SKIP IT. Just go up the road to Publix where they actually put effort into their customer service. I’m done with this place.
Atmosphere: 1
Food: 2
Tressie Howard
A worker asked my friend if she was “expecting”. And when my friend told her no, the worker continued to say things like “you’re lying” and “you’re joking”. Under no circumstances should someone ask someone if they are “expecting”. It is rude and disrespectful as well as harmful to someone’s mental state.
It is probally one of the better managed ones, thr others in my town dont even have the door unlocked even through their supposed to be open (Paul Huff, Cleveland TN)
Destiny Wright
the older lady, she seemed to be a manager or general manager, she was so rude. the other two lady employees were nice and tried to be helpful but there was so much they could do. on the app they have the BOGO 50% OFF the deli heroes, I ordered them plain for me and my husband as it clearly states on the receipt (multigrain bread, cheese - and obviously it’s a turkey sub.) that older lady refused to remake my sandwiches saying that I had to also specify on the special instructions that I just wanted turkey and cheese, which is absolutely ridiculous because I shouldn’t have to spell it out for you, making it state twice when it clearly already does the one time. I guess if you’re going to order online, make it clear in the special instructions that you removed that onion or whichever in the order. Luckily one of those other ladies was kind enough to remake one of my two sandwiches because her boss told her I had to take the other one how it’s normally made. This whole experience was just so unprofessional and unnecessary and I left with something I didn’t even want nor ate, I would’ve rather just been refunded for the whole order but she was already so rude I wasn’t going to waste any more time. I’m now contacting corporate online, $20 down the drain. I will not be back to this subway.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Oven Roasted Turkey
Eric Schmitt-Matzen
An extremely nice person was making the sandwich and was excited to see Santa! LOL Very tasty sub made exactly how I like it. Santa gives them 2 thumbs up!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Ultimate B M T
Hannah Phillips
Cherrie was very very nice!! Even though she was the only employee there and it was super busy. She was very efficient and got our orders right and got us out of there as quickly as possible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: blt Sandwich
Kathy Atnip
Stopped to get sandwiches tonight and this location was closed at 7 p.m.
Had a great sandwich and the ladies were very nice that waited on us. They even gave us an extra
Atmosphere: 5
Food: 5
Service: 5
Every time I come it is closed and they open more than 7am in the morning and they do not serve you in a good way Every time I come it is closed and they open more than 7am in the morning and they do not serve you in a good
Service: 1
I have been coming to this location since they have opened. Always excellent service and food. Today, I stopped in to get 2 subs, walked in, and the lady said, just a minute, I am putting my daughter's in, as she was typing on her phone. She was difficult and rude from the bread to the mayo, no customer service at all. Her name is Candy, and the manager per her tag!!!!! There was hardly any meat on either sub, the lettuce was browned on the edges. I am so disappointed. I never complain.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Black Forest Ham Sandwich, Roast Beef, Steak & Cheese Signature Wrap
the MANAGER of the location AKA “Candy” was very rude while making the sandwich’s for many people that came in not just me. my food was also cold because she toasted 2 foot longs and a six inch on the lowest setting all at the same time.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak & Cheese
Old lady is very rude and argumentative I ended up leaving
Service: 1
Shannon is ABSOLUTELY RUDE. Hopefully this isn't "the face" of how this subway runs their establishment. We walked out.Don't waste your time here unless you want to take some bad juju home lolNext exit over theres a Subway with a 5 star experience!
Service: 1
Food is fine but when I show up 20 minutes before close they have the door locked and aren't serving. Adjust the hours if you don't want to be open.Update Aug 2023: Tried again because i wanted something that wasnt greasy before work. Closed at 27 after 9. 33 minutes early. Are they just doing so well that late night business isnt worth the time or what?
Atmosphere: 1
Food: 3
Service: 1
We came into subway in the last hour and we were turned away. The "open" light was on and we said to the women "why does it say open until 10 if you're already closed? She said it does says 10, but we are closed right now.
If I could give ZERO stars, I 100% would. If you see my history as a contributor, you can see I do not often dole out one star reviews for anyone but the worst of the worst. The last THREE experiences I have had have gotten worse and worse every time. First, simply cold and incorrect food. I can understand some things happen sometimes, and I was willing to let it slide. Second, I placed an order at 9pm a couple nights ago, went to the store to pick it up, and the whole store was locked up tight, with no warning, notification, or apology. They had already taken my money and said the order was completed. I had called the number of what I have now discovered is the DISTRICT MANAGER, and still received ZERO response OR a follow-up, even though I had even left her a message. I had to stay on the phone with my bank for over an HOUR to get my money, that they were going to willingly STEAL from me, back. I still excused this issue, and did not follow up again. The third and final issue was just earlier today. We had placed a delivery order to try again, when they would DEFINITELY be open. My Dasher comes to the door and says “they didn’t give me the chips or drinks” and for some reason I just knew he was lying. I called the store and they confirmed that they had him ON VIDEO, taking my chips and drinks. Because I am unable to prove a negative and show that I do not have these items, they told me basically, that I am SOL. The lady on the phone, a so-called “manager in training”, continually spoke over me, offered no alternatives or solutions, did not once apologize to me on the phone until I ASKED, gave me excuse after excuse, and generally seemed uninterested in dealing with the whole situation. She pushed responsibility off of herself and gave me the number for the district manager. I contacted the district manager once again to no response and now a “full” mailbox, so there wasn’t even a way to fully follow up. I had to physically go to the store and tell them the situation, and I spoke with the owner of apparently 17 different chains in the area (which personally I think is far, far too many to ensure a quality experience across restaurants, but what do I know?!), and the first thing she did when I described the issues I was having, was to give me a $37 refund for the order I had already been refunded for through my bank. It showed that she did not LISTEN to our situation and was NOT focused on providing a quality customer experience, but that she was willing to THROW MONEY at someone to make the issue go away. I refused the money, and she was LITERALLY TAKEN ABACK. She did not know what to do with actual FEEDBACK. I am frankly disgusted by everyone’s behavior at this restaurant. I did not once personally insult anyone, raise my voice, ask for money, or want anything except a quality experience and the food items that I had already paid for, and I received NOTHING that made me feel better about this whole situation, or that would give me the slightest inclination to go back. If this is the closest Subway to you, SKIP IT. Just go up the road to Publix where they actually put effort into their customer service. I’m done with this place.
Atmosphere: 1
Food: 2
A worker asked my friend if she was “expecting”. And when my friend told her no, the worker continued to say things like “you’re lying” and “you’re joking”. Under no circumstances should someone ask someone if they are “expecting”. It is rude and disrespectful as well as harmful to someone’s mental state.
Atmosphere: 1
Service: 1
Restaurantji Recommends
It is probally one of the better managed ones, thr others in my town dont even have the door unlocked even through their supposed to be open (Paul Huff, Cleveland TN)
the older lady, she seemed to be a manager or general manager, she was so rude. the other two lady employees were nice and tried to be helpful but there was so much they could do. on the app they have the BOGO 50% OFF the deli heroes, I ordered them plain for me and my husband as it clearly states on the receipt (multigrain bread, cheese - and obviously it’s a turkey sub.) that older lady refused to remake my sandwiches saying that I had to also specify on the special instructions that I just wanted turkey and cheese, which is absolutely ridiculous because I shouldn’t have to spell it out for you, making it state twice when it clearly already does the one time. I guess if you’re going to order online, make it clear in the special instructions that you removed that onion or whichever in the order. Luckily one of those other ladies was kind enough to remake one of my two sandwiches because her boss told her I had to take the other one how it’s normally made. This whole experience was just so unprofessional and unnecessary and I left with something I didn’t even want nor ate, I would’ve rather just been refunded for the whole order but she was already so rude I wasn’t going to waste any more time. I’m now contacting corporate online, $20 down the drain. I will not be back to this subway.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Oven Roasted Turkey
An extremely nice person was making the sandwich and was excited to see Santa! LOL Very tasty sub made exactly how I like it. Santa gives them 2 thumbs up!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Ultimate B M T
Cherrie was very very nice!! Even though she was the only employee there and it was super busy. She was very efficient and got our orders right and got us out of there as quickly as possible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: blt Sandwich
Stopped to get sandwiches tonight and this location was closed at 7 p.m.
Service: 1