Village Bake Shop, Cleveland
I used this bakery for my wedding and am extremely disappointed. I trusted them to do a very basic wedding cake with a simple color touch of color, petit fours, and doughnuts because they had so much confidence when I spoke with them multiple times. The day before the wedding when we went to pick up the petit fours, the color of the petit fours and the doughnuts were wrong, the design on the petit fours and doughnuts were wrong and so we didn't even trust them to do the desig
Really? All white wedding cake...even the writing??? Plainly asked for colored flowers on white cake with names and date written on top in different color. 6 in cake....how difficult could that be? How do you see the writing on the cake if it's all white? Wow...and what kind of flowers are those supposed to be....they are not. Will never go back to this bakery, and sure won't recommend it to anyone else. I paid up front weeks ago. And even called yesterday to confirm it would be ready for my wedding day....TODAY. We stopped to pick it up as scheduled and find a completely literally all white cake. Not like they can fix it now... the only lady there didn't seem surprised at my dissapoinment and didn't seem to care either. All she could say was "want me to outline the letters so you can see them?" Very disappointed and very dissatisfied with thier service. Hmmm...guess we will find out later if it tastes any good....updates to follow. ?
Thumb nail cookies are nothing like they used to be. And cost way to much for them now. Also bought cookies and they were awful. Grandsons spit them out they were bad. Won't be going back.
I was so pleased when I called and asked if the could make me a fruit basket cake. I described what I wanted and all the details and they came through with flying colors. It’s a 2 tier white cake and in the middle you put fresh strawberries and bananas with whip cream frosting . Than you put on top layer with more whip cream frosting. Garnish with fresh strawberries and bananas. My mom used to buy me one every year for my birthday! She passed 3 years back haven’t had one since. Thank you so very much to the women at The Village Bake Shop!!!!! Amazing!!!
My friend and I ordered a cupcake ring and paid in advance. When arrived to pick it up, they had lost our order. We were refunded but 45 minutes before the party with no cupcakes and trying to scramble for a back up plan.
Ordered a cake, pre-paid for said cake order, arrived to pick up cake and it was “forgotten about”. I was asked “well what do you want us to do about it?”. Not a single apology given or any remorse shown.
They don’t fulfill orders that have already been paid for.
My friend and I purchased and paid ahead for a ring cupcake order. When we went in to pick up the order, they had lost our order and didn’t have anything. Besides this fact, they were completely unapologetic. They did refund us the money, but 45 minutes before the party and we’re scrambling now. Completely unprofessional.
Loved my American Flag thumb print cookie!
Great place to pick up some donuts :)
My Aunt got a birthday cake here for my son 9th birthday and she pay $45.00 for it and it was the worst cake every!!!! the cake was dry and there was more icing then cake and she went in person on wed. to order the cake for sat. and they said it would be done by 11:00am when she call around 10:00am they said that they just now started on the cake and it will be done around 11:30 or 12:00
DO NOT BUY YOUR CAKES HERE! If they did not have a skilled cake decorator on staff, they should have said so. It was so bad looking we could not even serve it at my daughters party. I had prepaid so my father could pick it up on the way. I would have never accepted it. I paid $32 for something that looked completely unprofessional. No one could believe that cake came from a bakery. It looked like something someone tried to make at their home, with no training.The Villiage used to beautiful work, which is why we chose them. Apparently, that is a thing of the past.I was finally able post pictures to spare others the aggravation.
Ordered a cake for daughters birthday was told one price over the phone when placing the order sent my husband in to pick it up and a 10 fee was added which I would have been ok with if I was told up front as it was a coffin shaped caked however all that means was less cake less icing and very basic wording no decorations so why???? Not even sure it actually big enough for everyone to have a taste as it only fills the center of the box
Their thumbprint cookies are amazing! Love supporting long-term local businesses
Village Bake Shop, Cleveland, TN 37311