Village Bake Shop

Village Bake Shop, Cleveland
(423) 476-5179

Recent Reviews

Preston Hodges

Horrible Customer Service. I came in and got 16 donuts and they charged over $40. Then we ate the donuts later that night they didn’t taste good and weren’t fresh. I went back the next day to see what they could do to fix this, and they were rude and didn’t offer any help. They insulted me and made me feel cheap for not wanting to pay $3 a donut. If you’re from Cleveland, you probably already know this, but if you’re not Town House is way better!

Erica Waters

This place is nothing like it used to be. Cake is VERY dry and even the icing doesn’t taste the same anymore. I will only go to Townhouse bakery from now on.

lisa terrene

We buy birthday cakes here every year. The cakes are always moist and fluffy, very fresh. I especially loved the cake I bought today. I had a special request, and she really nailed it! She drew the monkey free hand. It looked better than I had even imagined, and Phillip loved it!

Latisha Bitonti

Had a cake made and within a short time of driving it home it toppled. Was not given a helping response when contacting the bakery. After getting it home and trying to fix it. I had asked for a certain style which it was not. There were no flowers on it it was very plain. At reception while cutting the cake it was very dry and just crumbled apart. Not many people were able to get a full decent slice. Extremely disappointed with this whole experience. For the amount paid it was not the quality given.1st pic is what was asked. 2nd is what happened .

Veronica Conner

You gotta try their thumbprint cookies!! Definitely the BEST in Cleveland. All kinds of delicious sweets to choose from.

Colby Johnson

Extremely helpful and friendly staff. They helped me carry my order to my truck and explained everything to me without any attitude. I felt as of they was happy to serve me. This bake shop is hands down the best around, best in town and if your not from the 423 it would definitely be worth the drive! I love this bakery and they will definitely keep my business!

Eddie Lane

The best bakery around. I live in Ooltewah and will not go anywhere else. Teresa and the rest are the best hands down.

Gary Boles

Ordered birthday cake on Wednesday for pickup at noon on Saturday. When we went to pick it up, they had not even started it. Picked it up a few hours later and the "50" that was supposed to be on it was missing (it was for a 50th birthday). Paid with credit card and did not tip them. They announced "no tip". Of course not! No future business either!

Anne Wright

Really? All white wedding cake...even the writing??? Plainly asked for colored flowers on white cake with names and date written on top in different color. 6 in cake....how difficult could that be? How do you see the writing on the cake if it's all white? Wow...and what kind of flowers are those supposed to be....they are not. Will never go back to this bakery, and sure won't recommend it to anyone else. I paid up front weeks ago. And even called yesterday to confirm it would be ready for my wedding day....TODAY. We stopped to pick it up as scheduled and find a completely literally all white cake. Not like they can fix it now... the only lady there didn't seem surprised at my dissapoinment and didn't seem to care either. All she could say was "want me to outline the letters so you can see them?" Very disappointed and very dissatisfied with thier service. Hmmm...guess we will find out later if it tastes any good....updates to follow. ?UPDATEWe did cut and taste the cake...wasn't impressed. ☹

Kelsey Fritz

I used this bakery for my wedding and am extremely disappointed. I trusted them to do a very basic wedding cake with a simple color touch of color, petit fours, and doughnuts because they had so much confidence when I spoke with them multiple times. The day before the wedding when we went to pick up the petit fours, the color of the petit fours and the doughnuts were wrong, the design on the petit fours and doughnuts were wrong and so we didn't even trust them to do the design for the wedding cake so we told them to do just plain white with no dots or anything on it because being the day before my wedding, I didn't have time to find a new bakery. And of course when we got the cake, there were of course dots around the layers like we specifically asked for their to not be. We served it because we had no other options and they barely gave an apology saying and wouldn't refund for the whole thing because "it was edible" and they only do in store credit as if I would want to use them again. This was a horrible experience and I will forever turn my friends, family, and clients away from this bakery because of how they messed up my WEDDING. I would have been better off to have cancelled the order and not had a wedding cake or desserts.

Kelsey Fritz

I used this bakery for my wedding and am extremely disappointed. I trusted them to do a very basic wedding cake with a simple color touch of color, petit fours, and doughnuts because they had so much confidence when I spoke with them multiple times. The day before the wedding when we went to pick up the petit fours, the color of the petit fours and the doughnuts were wrong, the design on the petit fours and doughnuts were wrong and so we didn't even trust them to do the desig

140kelseyc

I used this bakery for my wedding and am extremely disappointed. I trusted them to do a very basic wedding cake with a simple color touch of color, petit fours, and doughnuts because they had so much confidence when I spoke with them multiple times. The day before the wedding when we went to pick up the petit fours, the color of the petit fours and the doughnuts were wrong, the design on the petit fours and doughnuts were wrong and so we didn't even trust them to do the design for the wedding cake so we told them to do just plain white with no dots or anything on it because being the day before my wedding, I didn't have time to find a new bakery. And of course when we got the cake, there were of course dots around the layers like we specifically asked for their to not be. We served it because we had no other options and they barely gave an apology saying and wouldn't refund for the whole thing because "it was edible" and they only do in store credit as if I would want to use them again. This was a horrible experience and I will forever turn my friends, family, and clients away from this bakery because of how they messed up my WEDDING. I would have been better off to have cancelled the order and not had a wedding cake or desserts.

Anne Thompson

Really? All white wedding cake...even the writing??? Plainly asked for colored flowers on white cake with names and date written on top in different color. 6 in cake....how difficult could that be? How do you see the writing on the cake if it's all white? Wow...and what kind of flowers are those supposed to be....they are not. Will never go back to this bakery, and sure won't recommend it to anyone else. I paid up front weeks ago. And even called yesterday to confirm it would be ready for my wedding day....TODAY. We stopped to pick it up as scheduled and find a completely literally all white cake. Not like they can fix it now... the only lady there didn't seem surprised at my dissapoinment and didn't seem to care either. All she could say was "want me to outline the letters so you can see them?" Very disappointed and very dissatisfied with thier service. Hmmm...guess we will find out later if it tastes any good....updates to follow. ?

Debbie Hooper

Thumb nail cookies are nothing like they used to be. And cost way to much for them now. Also bought cookies and they were awful. Grandsons spit them out they were bad. Won't be going back.

Linda Helms

I was so pleased when I called and asked if the could make me a fruit basket cake. I described what I wanted and all the details and they came through with flying colors. It’s a 2 tier white cake and in the middle you put fresh strawberries and bananas with whip cream frosting . Than you put on top layer with more whip cream frosting. Garnish with fresh strawberries and bananas. My mom used to buy me one every year for my birthday! She passed 3 years back haven’t had one since. Thank you so very much to the women at The Village Bake Shop!!!!! Amazing!!!

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